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Pretty Child

Company: First Credit ServicesSalary: Up to &#8377;6 LPAPosition: Quality Analyst &ndash; US Voice ProcessLocation: 401, Nitco Biz Park, 4th Floor, Rd Number 16U, near Bradma Company, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604, India---About the RoleFirst Credit Services is urgently hiring an experienced Quality Analyst for its US Voice Process team. We are looking for candidates who can ensure high-quality customer interactions, maintain process standards, and support overall performance improvement.---Key Responsibilities<ul><li>Monitor and evaluate calls for quality standards and compliance.</li><li>Provide clear feedback and coaching to improve agent performance.</li><li>Identify process gaps and recommend actionable improvements.</li><li>Prepare call audit reports, quality dashboards, and analysis summaries.</li><li>Collaborate with operations and training teams to enhance quality metrics.</li><li>Ensure consistent adherence to client guidelines for US Voice Process.</li></ul>---Required Qualifications<ul><li>Minimum 1 year of experience as a Quality Analyst.</li><li>Mandatory experience in US Voice Process (voice support, collections, or customer service).</li><li>Strong understanding of QA parameters, call audit techniques, and scoring methods.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work in a fast-paced environment with attention to detail.</li></ul>---SalaryUp to &#8377;6 LPA (based on experience and performance)---How to ApplyEmail: wehire108devangshukla@gmail.comWhatsApp / Contact: 7710817189Job Types: Full-time, PermanentPay: &#8377;400,000.00 - &#8377;600,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Quality Analyst

ENHANCE PLUS CONSULTANT

We&rsquo;re Hiring MNC BPO Quality Analyst &ndash; Banking (International Banking Voice Process)On-paper Quality Analyst experience &ndash; mandatory International Voice Process experience &ndash; mandatory Banking experience is mandatorySalary: Up to 9 LPADomains: Back Office / Customer Service / CollectionsRoles &amp; Responsibilities:Monitor and evaluate calls, emails, and transactionsProvide feedback to improve accuracy and customer experienceTrack quality scores and publish daily/weekly QA reports Conduct RCA for defects and assist in quality improvement initiativesEnsure adherence to compliance, policy, and SOPsLocation: Bangalore/HyderabadShare CVs at: anchalsingh@enhanceplus.orgJob Type: Full-timePay: &#8377;600,000.00 - &#8377;900,000.00 per yearWork Location: In person

We&rsquo;re Hiring: Quality Analyst &ndash; Banking (International Voice Process)On-paper Quality Analyst experience &ndash; mandatory International Voice Process experience &ndash; mandatory Banking experience is mandatorySalary: Up to 7 LPADomains: Back Office / Customer Service / CollectionsRoles &amp; Responsibilities:Monitor and evaluate calls, emails, and transactionsProvide feedback to improve accuracy and customer experienceTrack quality scores and publish daily/weekly QA reports Conduct RCA for defects and assist in quality improvement initiativesEnsure adherence to compliance, policy, and SOPsLocation: BangaloreShare CVs at: anchalsingh@enhanceplus.orgJob Type: Full-timePay: &#8377;600,000.00 - &#8377;700,000.00 per yearWork Location: In person

jaws dental uk

We are looking for a Quality Analyst having experience on HPLC , GCMS , LCMSJob Types: Full-time, PermanentPay: &#8377;244,756.70 - &#8377;925,073.98 per yearWork Location: In person

Sreyas Holistic Remedies

Hiring: Quality Analyst &ndash; Oliva Clinics (Corporate Office, Hyderabad)Location: Begumpet, Hyderabad Apply at: hr@olivaclinic.comOliva Clinics is India&rsquo;s leading dermatology-led aesthetic brand, trusted by millions. We are looking for a high-calibre Quality Analyst who can elevate our customer experience through structured evaluations, strong analytical insights, and a deep understanding of call center quality frameworks.If you thrive on precision, process excellence, and coaching teams to deliver outstanding service &mdash; we&rsquo;d like to meet you.Key Responsibilities<ul><li>Monitor and audit customer interactions across calls, chats, and emails to evaluate service quality with 100% objectivity.</li><li>Use QA scorecards effectively to identify patterns, gaps, and opportunities for improvement.</li><li>Ensure strict adherence to compliance standards, internal SOPs, and call-handling protocols.</li><li>Provide actionable, data-backed feedback and coaching to enhance agent performance.</li><li>Create weekly/monthly QA dashboards with insights that influence operational decisions.</li><li>Collaborate with managers to strengthen processes, reduce errors, and drive consistency.</li></ul>Ideal Candidate ProfileWe are intentionally looking for professionals who bring depth to the QA function, not entry-level applicants.<ul><li>1&ndash;3 years of dedicated QA experience in a BPO, high-volume support center, or e-commerce CX setup.</li><li>Strong command of QA methodologies, calibration practices, and quality frameworks.</li><li>Experience with call monitoring tools, QA software, and performance improvement systems.</li><li>Exceptional communication skills in English, Telugu, Hindi, and Kannada (mandatory).</li><li>Sharp analytical thinking, fairness in evaluation, and strong documentation skills.</li><li>Ability to coach frontline teams and influence behaviour change with clarity.</li></ul>Why Join Oliva?<ul><li>Work with one of India&rsquo;s fastest-growing consumer brands.</li><li>A culture that values data-driven decision-making and continuous improvement.</li><li>Opportunity to shape customer experience at scale.</li><li>Clear visibility, strong cross-functional exposure, and performance-led growth.</li></ul>Quality talent builds quality outcomes. If you have the expertise and the mindset, email your resume to hr@olivaclinic.com.Job Types: Full-time, PermanentPay: &#8377;400,000.00 - &#8377;500,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

PARVUS ANALYTICS PRIVATE LIMITED

Job Description &ndash; Quality Analyst (BPO)Company: Parvus Analytics Location: Sector 63, Noida Work Mode: Work From Office Only Vacancies: 2 Salary: 20,000 (based on interview &amp; experience) Experience Required: 6 months &ndash; 1 year (BPO QA experience preferred)About the RoleParvus Analytics is urgently hiring Quality Analysts with prior experience in the BPO industry. The ideal candidate should be detail-oriented, analytical, and capable of monitoring and improving call quality, customer experience, and process compliance.Key Responsibilities<ul><li>Monitor outbound calls to ensure quality standards are met.</li><li>Evaluate agent performance based on call audits, scripts, and compliance checkpoints.</li><li>Provide feedback, coaching, and improvement suggestions to agents.</li><li>Identify process gaps and work with team leaders to enhance performance.</li><li>Prepare daily/weekly quality reports and share insights with management.</li><li>Ensure adherence to company policies, processes, and customer service guidelines.</li><li>Conduct calibration sessions with the operations team to align quality expectations.</li><li>Track agent errors and recommend corrective actions.</li><li>Support training initiatives when required.</li></ul>Desired Skills &amp; Competencies<ul><li>Good understanding of BPO processes and call handling standards.</li><li>Strong communication (Hindi/English) &amp; listening skills.</li><li>Ability to analyze call quality and identify improvement areas.</li><li>Basic knowledge of quality tools (audit forms, checklists, scoring).</li><li>Proficiency in MS Excel &amp; report preparation.</li><li>Good attention to detail and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>How to ApplyInterested candidates can share their CV at 6397907733 by adding reference of Indeed.Job Type: Full-timePay: &#8377;20,000.00 per monthWork Location: In person

i-Sourcing Technologies Private Limited

Job SummaryWe are hiring a Quality Analyst to ensure the quality and reliability of our web/mobile applications. The candidate will be responsible for reviewing requirements, writing test cases, executing tests, and identifying defects to support smooth product releases.Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Engineering, or related field</li><li>Testing or QA certification is an added advantage</li></ul>Key Responsibilities<ul><li>Analyze requirements and prepare test plans &amp; test cases</li><li>Perform manual testing: functional, regression, smoke, and usability</li><li>Review UI, workflow, and user experience for accuracy</li><li>Identify, report, and track defects using JIRA / Trello / Bugzilla</li><li>Verify fixes and perform re-testing as needed</li><li>Prepare test documentation, reports, and status updates</li><li>Work closely with developers, product team, and project managers</li><li>Participate in Agile/Scrum ceremonies</li></ul>Requirements<ul><li>6 months to 2 years of experience as a Quality Analyst / QA Tester</li><li>Good understanding of STLC, SDLC, and defect lifecycle</li><li>Hands-on experience in writing and executing test cases</li><li>Basic knowledge of API testing (Postman &ndash; preferred)</li><li>Ability to perform UI and functional testing</li><li>Strong documentation and communication skills</li><li>Attention to detail and problem-solving mindset</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Engineering, or related field</li><li>Testing or QA certification is an added advantage</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Location:<ul><li>Ahmedabad, Gujarat (Required)</li></ul>Work Location: In person

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10000 quality analyst jobs IN Bangalore Jobs In House Counsel Jobs In Mangaluru

Quality Analyst

Quality Analyst

Quality Analyst

Quality Analyst

Quality Analyst

Quality Analyst

Quality Analyst