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quality analyst

Avensys Consulting

<div>
 <p>
  Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
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  <br/>
 </p>
 <p>
  We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
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  <br/>
 </p>
 <p>
  Role: Quality Analyst
 </p>
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  Location: Riyadh, Saudi Arabia
 </p>
 <p>
  Type: Contract (3 months Contract -extendable)
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  Experience: 1-5 years
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 <p>
  Note: Looking for Immediate Joiners
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  <br/>
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 <p>
  Responsibilities
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  Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
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  <br/>
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  We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
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  ________________________________________
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 <p>
  Key Responsibilities:
 </p>
 <p>
  1. Quality Auditing &amp; Compliance
 </p>
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  &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
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  &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
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  &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
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  &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
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  2. Process Monitoring &amp; Improvement
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  &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
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  &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
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  &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
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  3. Feedback, Coaching &amp; Training
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  &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
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  &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
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  &bull; Collaborate with team leads to support capability development and performance enhancement.
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  4. Reporting &amp; Documentation
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  &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
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  &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
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  &bull; Document quality findings, improvement plans, and follow-up actions.
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  5. Stakeholder Collaboration
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  &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
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  &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
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  &bull; Support internal audits and assist with compliance requirements as needed.
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  ________________________________________
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  Required Skills &amp; Qualifications:
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  &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
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  &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
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  &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
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  &bull; Excellent analytical, auditing, and documentation skills.
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  &bull; Strong communication and interpersonal skills for effective coaching and feedback.
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  &bull; Ability to identify patterns, trends, and process bottlenecks.
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  ________________________________________
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  Preferred Skills:
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  &bull; ITIL Foundation certification.
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  &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
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  &bull; Prior experience in SLA monitoring and reporting.
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  <br/>
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  WHAT&rsquo;S ON OFFER:
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  You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
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  <br/>
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  To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
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  <br/>
 </p>
 <p>
  CONSULTANT DETAILS:
 </p>
 <p>
  Consultant Name: Kumar Ankush
 </p>
 <p>
  Avensys Consulting Pte Ltd
 </p>
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  Email: kumar@aven-sys.com
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  Call: +65 6727 7653 | Ext: 653
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  <br/>
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  Privacy Statement:
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  We take your personal data protection seriously and adhere to both EU and local data protections regulations.
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  Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 </p>
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  Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
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 </p>
</div>


Quality Analyst

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
Safeguard Trendyol&rsquo;s Arabic content quality across all customer surfaces. Improve trust, product discoverability, and overall user experience by combining linguistic expertise with analytical thinking and structured quality processes. Contribute to Trendyol&rsquo;s AI-enabled language systems by evaluating model outputs, identifying systemic issues, and shaping corrective actions.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Lead Arabic language quality reviews (LQA) focusing on linguistic accuracy, cultural relevance, clarity, and overall user-journey impact.</li><li>
Identify and resolve systemic quality gaps such as terminology drift, dialect inconsistencies, mistranslation patterns, and normalization/script issues.</li><li>
Validate and optimize MT/LLM output for Arabic, refining prompts and contributing to scalable AI-driven quality workflows.</li><li>
Produce recurring root-cause analyses and maintain error taxonomies, mistranslation banks, and quality metrics specific to Arabic content.</li><li>
Build quality dashboards, track KPIs and trends, and convert unstructured user feedback into actionable quality insights.</li><li>
Investigate UX friction caused by language issues and collaborate with SEO, Catalog, Option Management, and CX/Platform teams to fix them.</li><li>
Partner with Data Science/NLP teams to ensure Arabic linguistic patterns inform model training and guide vendors/freelancers with structured feedback.</li><li>
Own Arabic linguistic standards across regions&mdash;maintaining style guides and glossaries, managing dialect and cultural nuances, and shaping lightweight detection systems.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Native Arabic speaker with strong command of English; knowledge of Gulf dialects is an advantage.</li><li>
Knowledge of other languages, especially Turkish, is a plus.</li><li>
Experience in localization QA, linguistic data analysis, or multilingual content quality.</li><li>
Ability to interpret data and apply analytical reasoning, not just linguistic intuition.</li><li>
Comfortable working with spreadsheets and dashboards; familiarity with Python, SQL, or BigQuery.</li><li>
Exposure to MT/LLM workflows and openness to experimenting with AI-assisted quality methods.</li><li>
Strong communication skills; able to express complex linguistic issues in a structured, actionable way.</li><li>
Experience in annotation, model evaluation, or prompt testing.</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Hybrid working model with flexibility:</b> a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.</li><li><b>Customisable FlexBenefits budget: </b>Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.</li><li><b>Well-being support: </b>Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.</li><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Language Quality Analyst (Saudi Nationals Only)

Tamkeen Technologies

<div><p>We're looking for a talent to assure consistent quality of services by managing the operational activities of the quality assurance department and manage the overall quality performance of all lines of business such as contact center and process outsourcing services.</p><p></p><p><b>
Roles &amp; Responsibilities :
</b></p><p></p><ul><li>Oversees all aspects of the delivery of quality-related services keeping operations informed and engaged regarding gaps and sharing best practices. &middot;
</li><li>Responsible for verifying that work is consistently and effectively performed, and deliverables are according to established core procedures, processes, measurements and methodologies. &middot;
</li><li>Monitor all operations that affect quality, analyze quality processes, implement improvements, and maintain Standard Operating Procedures (SOPs). &middot;
</li><li>Monitoring of quality activities end-to-end with applying COPC requirements related to quality department. &middot;
</li><li>Proactively maintain and revise SOPs within the contact center and process outsourcing operations, and ensure employee compliance with documented processes.
</li><li>Utilizes systems and procedures to improve the operating quality and efficiency of the quality department; &middot;
</li>Develop effective relationships with business leaders and peers gaining a deep understanding of business and culture to connect quality management to the business strategy.<br>
<li>
</li>
</ul><p><b>Requirements</b></p><p>
1. Bachelor's Degree
</p><p>2. In-depth knowledge of automated testing and quality tools, quality control, and quality assurance approaches.
</p><p>3. Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma.
</p><p>4. Six Sigma, Quality Analyst (CQA) Certification is a plus.
</p><p>5. COPC HPMT certified required.</p></div>

Jsour Quality Manager

<div>
 We're looking for a talent to assure consistent quality of services by managing the operational activities of the quality assurance department and manage the overall quality performance of all lines of business such as contact center and process outsourcing services.
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 <strong>
  Roles &amp; Responsibilities :
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   Oversees all aspects of the delivery of quality-related services keeping operations informed and engaged regarding gaps and sharing best practices
  </li>
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   Responsible for verifying that work is consistently and effectively performed, and deliverables are according to established core procedures, processes, measurements and methodologies
  </li>
  <li>
   Monitor all operations that affect quality, analyze quality processes, implement improvements, and maintain Standard Operating Procedures (SOPs)
  </li>
  <li>
   Monitoring of quality activities end-to-end with applying COPC requirements related to quality department
  </li>
  <li>
   Proactively maintain and revise SOPs within the contact center and process outsourcing operations, and ensure employee compliance with documented processes.
  </li>
  <li>
   Utilizes systems and procedures to improve the operating quality and efficiency of the quality department;
  </li>
  <li>
   Develop effective relationships with business leaders and peers gaining a deep understanding of business and culture to connect quality management to the business strategy
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  </li>
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  Requirements
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 </strong>
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  <li>
   Bachelor's Degree
  </li>
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   In-depth knowledge of automated testing and quality tools, quality control, and quality assurance approaches
  </li>
  <li>
   Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma
  </li>
  <li>
   Six Sigma, Quality Analyst (CQA) Certification is a plus
  </li>
  <li>
   COPC HPMT certified required
  </li>
 </ul>
</div>


Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div><b>Req # </b></div><div>WD00091550
</div></div><div><div><b>Career Area: </b></div><div>Engineering
</div></div><div><div><b>Country/Region: </b></div><div>Saudi Arabia
</div></div><div><div><b>City: </b></div><div>Riyadh
</div></div><div><div><b>Date: </b></div><div>Monday, December 22, 2025
</div></div><div><div><b>Working Time: </b></div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit <b>www.lenovo.com</b>, and read about the latest news via our <b>StoryHub</b>.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><p>Job Responsibilities<br>
1. Establish and improve the quality management system and quality policies, and develop product quality plans with a preventive approach.<br>
2. Tackle complex quality anomalies and drive specialized improvements, as well as plan and organize quality initiatives.<br>
3. Streamline and optimize quality-related processes, and establish and enhance quality information systems.<br>
4. Develop product risk management and control mechanisms, refine in-process quality control points and management workflows, and implement effective monitoring.<br>
5. Participate in and provide design support for intelligent and digital quality management projects in manufacturing processes.<br>
6. Monitor production quality, and facilitate cross-functional analysis and improvement of major quality defects.<br>
7. Collect, summarize, and feedback quality evaluation abnormality information during new product introductions, track improvement effectiveness, and establish inspection standards.<br>
8. Stay informed about industry-leading quality management practices and methodologies, and lead learning and promotion efforts.<br>
9. Assist the manager in daily quality management and work allocation.<br>
<br>
Job Requirements:<br>
1. Bachelor&rsquo;s degree, preferably in Computer Science, Electronics, or related fields.<br>
2. At least 5 years of quality-related work experience in the electronics industry (experience in computer or server industry preferred).<br>
3. Proficient in quality control tools such as QC Seven Tools, FMEA, Lean &amp; Six Sigma, etc.<br>
4. Familiar with ISO9001; basic knowledge of server fundamentals is advantageous.<br>
5. Proactive, responsible, and results-driven.<br>
6. Strong communication skills, self-motivation, and teamwork spirit.<br>
7. Good command of English in listening, speaking, and writing.</p>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul><br>
</div></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Staff QE

Abunayyan Holding

<div>
 <p>
  🚀 We&rsquo;re Hiring: Performance Assurance Analyst
 </p>
 <p>
  📍 Division: EPCM | Projects
 </p>
 <p>
  We are looking for a detail-oriented and proactive Performance Assurance Analyst to support performance measurement, reporting, and analysis across our project portfolio. This role is key to enabling data-driven decision-making by transforming project data into clear insights for leadership and project teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯 Role Purpose
 </p>
 <p>
  The Performance Assurance Analyst will collect, analyze, and report project performance data across schedule, cost, quality, and safety metrics. You will support performance assurance reviews, KPI tracking, and continuous improvement initiatives across EPCM projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  📌 Key Responsibilities
 </p>
 <ul>
  <li>
   Gather, validate, and analyze project performance data (schedule, cost, quality, safety, etc.)
  </li>
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   Develop and maintain dashboards and performance reports for internal and client use
  </li>
  <li>
   Track KPIs, trends, and anomalies to support continuous improvement
  </li>
  <li>
   Support performance audits and assurance reviews across multiple projects
  </li>
  <li>
   Capture and report lessons learned and performance insights
  </li>
  <li>
   Liaise with project teams to collect inputs and promote best practices
  </li>
  <li>
   Contribute to the development and enhancement of the performance assurance framework
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🎓 Qualifications &amp; Experience
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in project controls, quality, or data analytics within EPCM or construction environments
  </li>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business, or a related discipline
  </li>
  <li>
   Strong analytical skills with the ability to interpret complex data sets
  </li>
  <li>
   Proficiency in Excel, Power BI, or similar data visualization tools
  </li>
  <li>
   Familiarity with project management methodologies and tools
  </li>
 </ul>
 <p>
 </p>
</div>


Performance Assurance Analyst

MERCOR

<div><p><b>1. Role Overview</b>Mercor is seeking bilingual English&ndash;Arabic language professionals to support a translation quality review project with a major AI research partner. Experts will evaluate AI-generated Arabic content for fluency, accuracy, and cultural appropriateness, with a focus on how Arabic is commonly used across the Middle East. This is a short-term, remote opportunity to influence the linguistic precision of AI systems.</p><p><b>
2. Key Responsibilities</b></p><ul><li><p>
Review and evaluate Arabic translations for fluency, clarity, and cultural accuracy</p></li><li><p>
Identify mistranslations, tone inconsistencies, or awkward phrasing</p></li><li><p>
Recommend improvements that reflect natural, idiomatic usage in the Middle East</p></li><li><p>
Provide detailed feedback on regional language nuances and content quality</p></li><li><p>
Maintain fast reading pace while ensuring high linguistic precision</p></li></ul><p><b>
3. Ideal Qualifications</b></p><ul><li><p>
Native or near-native fluency in both Arabic and English</p></li><li><p>
Deep familiarity with Arabic as spoken in the Middle East</p></li><li><p>
1+ year of experience in translation, localization, or editorial review</p></li><li><p>
Excellent attention to detail and reading comprehension</p></li><li><p>
Strong communication skills and cultural insight</p></li></ul><p><b>
4. More About the Opportunity</b></p><ul><li><p>
Remote and asynchronous &mdash; set your own hours</p></li><li><p>
Expected commitment: 10+ hours/week</p></li><li><p>
Project duration: 1+ months, with potential for extension</p></li></ul><p><b>
5. Compensation &amp; Contract Terms</b></p><ul><li><p>
$20&ndash;25/hour depending on experience and location</p></li><li><p>
Paid weekly via Stripe Connect</p></li><li><p>
You&rsquo;ll be classified as an independent contractor</p></li></ul><p><b>
6. Application Process</b></p><ul><li><p>
Submit your resume to get started</p></li><li><p>
Complete a brief form to confirm language fluency and relevant experience</p></li><li><p>
We&rsquo;ll respond within a few days with next steps</p></li></ul><p><b>
7. About Mercor</b></p><ul><li><p>
Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations</p></li><li><p>
Our investors include Benchmark, General Catalyst, Adam D&rsquo;Angelo, Larry Summers, and Jack Dorsey</p></li><li><p>
Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI</p></li></ul></div>

Bilingual Expert | English and Arabic

Explore 1058+ Quality analyst in Riyadh this December. Find roles across top companies and apply now to boost your career.

1058 quality analyst jobs IN Riyadh

Quality Analyst

Language Quality Analyst (Saudi Nationals Only)

Jsour Quality Manager

Jsour Quality Manager

Staff QE

Performance Assurance Analyst

Bilingual Expert | English and Arabic