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quality assurance and training officer

Foodics

<div>
 <strong>
  Who Are We❓
  <br/>
  <br/>
 </strong>
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 <br/>
 <br/>
 <strong>
  The Job in a Nutshell💡
  <br/>
  <br/>
 </strong>
 The Quality Assurance &amp; Training Officer plays a critical role in ensuring an exceptional customer journey across all touchpoints at Foodics. This role combines quality monitoring, training, and post-sales service supervision. You will oversee onboarding end-to-end, while ensuring communication quality and process adherence. Additionally, you will conduct user acceptance testing (UAT) on new product releases, provide structured feedback to the product team, and ensure customers receive a seamless experience through continuous improvement initiatives.
 <br/>
 <br/>
 <strong>
  What Will You Do❓
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor and evaluate customer interactions to ensure compliance with quality standards and provide constructive feedback to team members
  </li>
  <li>
   Deliver onboarding and continuous training programs, including coaching sessions and workshops, to enhance team performance
  </li>
  <li>
   Supervise post-sales services such as customer onboarding, renewals, and communication quality to ensure a seamless customer experience
  </li>
  <li>
   Ensure training materials and content reflect product updates, process improvements, and customer service best practices
  </li>
  <li>
   Conduct User Acceptance Testing (UAT) for new product releases and provide structured feedback to the product team
  </li>
  <li>
   Develop a deep understanding of Foodics products and translate knowledge into effective training and customer support
  </li>
  <li>
   Analyze performance data and customer feedback to identify trends, gaps, and opportunities for improvement
  </li>
  <li>
   Collaborate with cross-functional teams (Product, Sales, Customer Success, etc.) to align QA, training, and customer lifecycle activities
  </li>
  <li>
   Prepare and deliver regular performance and quality reports, highlighting key findings and improvement actions
  </li>
  <li>
   Adapt quality and training practices to evolving business needs, ensuring flexibility and timely execution
  </li>
  <li>
   Demonstrate strong emotional intelligence when dealing with team members, agents, cross-functional departments, and management to build trust and foster collaboration
  </li>
  <li>
   Proactively identify issues, suggest improvements, and implement solutions without waiting for direct instructions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Are We Looking For❓
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1-2 years of experience in quality assurance, training, or customer experience within a service-oriented environment or any related field
  </li>
  <li>
   Bachelor's degree in Business Administration, Engineering, Quality Management, or other relevant fields
  </li>
  <li>
   Strong training, facilitation, and coaching skills with the ability to engage diverse learners
  </li>
  <li>
   Excellent written and spoken communication skills in both Arabic and English
  </li>
  <li>
   Analytical mindset with the ability to interpret data and provide actionable insights
  </li>
  <li>
   Knowledge of quality frameworks, customer service processes, and process optimization
  </li>
  <li>
   Strong Microsoft Office skills (Excel, Word, PowerPoint)
  </li>
  <li>
   Experience with SaaS products (especially F&amp;B sector) is a strong plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer You❗
  <br/>
  <br/>
 </strong>
 We believe you will love working at Foodics!
 <br/>
 <br/>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation
  </li>
  <li>
   We offer highly competitive compensation packages, including bonuses and the potential for shares
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
  </li>
 </ul>
</div>


Quality Assurance and Training Officer

<div><p><b>Who Are We&#10067;</b><br>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><b><br>
The Job in a Nutshell</b></p><p>
The Quality Assurance &amp; Training Officer plays a critical role in ensuring an exceptional customer journey across all touchpoints at Foodics. This role combines quality monitoring, training, and post-sales service supervision. You will oversee onboarding end-to-end, while ensuring communication quality and process adherence. Additionally, you will conduct user acceptance testing (UAT) on new product releases, provide structured feedback to the product team, and ensure customers receive a seamless experience through continuous improvement initiatives.
</p><p></p><p><b>What Will You Do&#10067;</b></p><ul>
<li>Monitor and evaluate customer interactions to ensure compliance with quality standards and provide constructive feedback to team members.</li>
<li>Deliver onboarding and continuous training programs, including coaching sessions and workshops, to enhance team performance.</li>
<li>Supervise post-sales services such as customer onboarding, renewals, and communication quality to ensure a seamless customer experience.</li>
<li>Ensure training materials and content reflect product updates, process improvements, and customer service best practices.</li>
<li>Conduct User Acceptance Testing (UAT) for new product releases and provide structured feedback to the product team.</li>
<li>Develop a deep understanding of Foodics products and translate knowledge into effective training and customer support.</li>
<li>Analyze performance data and customer feedback to identify trends, gaps, and opportunities for improvement.</li>
<li>Collaborate with cross-functional teams (Product, Sales, Customer Success, etc.) to align QA, training, and customer lifecycle activities.</li>
<li>Prepare and deliver regular performance and quality reports, highlighting key findings and improvement actions.</li>
<li>Adapt quality and training practices to evolving business needs, ensuring flexibility and timely execution.</li>
<li>Demonstrate strong emotional intelligence when dealing with team members, agents, cross-functional departments, and management to build trust and foster collaboration.</li>
<li>Proactively identify issues, suggest improvements, and implement solutions without waiting for direct instructions.</li>
</ul><p></p><p><b>What Are We Looking For&#10067;</b></p><ul>
<li>Minimum 1&ndash;2 years of experience in quality assurance, training, or customer experience within a service-oriented environment or any related field.</li>
<li>Bachelor&rsquo;s degree in Business Administration, Engineering, Quality Management, or other relevant fields.</li>
<li>Strong training, facilitation, and coaching skills with the ability to engage diverse learners.</li>
<li>Excellent written and spoken communication skills in both Arabic and English.</li>
<li>Analytical mindset with the ability to interpret data and provide actionable insights.</li>
<li>Knowledge of quality frameworks, customer service processes, and process optimization.</li>
<li>Strong Microsoft Office skills (Excel, Word, PowerPoint).</li>
<li>Experience with SaaS products (especially F&amp;B sector) is a strong plus.</li>
</ul><p></p><p><b>What We Offer You&#10071;</b></p><p><br>
We believe you will love working at Foodics!</p><ul>
<li>We have an inclusive and diverse culture that encourages innovation.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div><p></p>

L&T Technology Services Ltd.

<div><div><div>Manager - QA/QC</div><p>LNT/M/1442617</p><ul>
PTD-Power Transmission &amp; Distribution - ICDamam, SA</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
18 Aug 2025</div></div></div><div><div><div>
End Date</div><div>
14 Feb 2026</div></div></div><div><div><div>
Required Experience</div><div>
15 - 20 Years</div></div></div></ul></div></div></div></div>
<br><div><div><div>Skills</div></div><div><div><p>
Knowledge &amp; Posting Location</p><div><p>
QUALITY CONTROL
</p><p>QUALITY MANAGEMENT
</p><p>ISO
</p><p>INSPECTION
</p><p>QUALITY ASSURANCE
</p></div></div><div><p>Minimum Qualification</p><div><p>
BACHELOR OF ENGINEERING (BE)</p><p>
BACHELOR OF TECHNOLOGY (BTECH)</p></div></div></div></div>
<br><div><div><div>Job Description</div></div><p></p><div><br>
<ul><li>
Study the approved drawings, material/equipment approvals, and technical specifications, standards etc. required for the project and implement the same as applicable.</li><li>
Draft and finalize Project Quality Assurance Plan (PQAP) for the assigned project</li><li>
Establish Inspection and Test Plan (ITP) and checklists for various construction activities of project and ensure its implementation.</li><li>
Obtain customer approval of various quality documents from internal /customer representative and coordinate &amp; implement the same across the project.</li><li>
Review and edit method statements in consultation with Construction Manager/Site Engineers for various construction activities.</li><li>
Raise / ensure work/material/equipment Inspection Requests (IR) as per contract requirements / ITPs on time and on regular basis.</li><li>
Ensure all quality requirements of projects of subcontracted works (document/ approvals/inspections/other).</li><li>
Coordinate with site team for arranging inspections/ tests and close out of comments</li><li>
Ensure the preparation, review, approval and maintenance of all documents / records of quality function in traceable way.</li><li>
Conduct orientation/ training / quality promotion programs as required on project.</li><li>
Raise Non-Conformance Reports (NCR) for any deviations and also follow up for necessary corrective actions to close the NCRs.</li><li>
Provide supervision, guidance, and technical support</li></ul></div></div><p></p>

Manager - QA/QC

<div><div><div>QAQC Engineer -Civil</div><p>LNT/QE/1442655</p><ul>
PTD-Power Transmission &amp; Distribution - ICDamam, SA</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
18 Aug 2025</div></div></div><div><div><div>
End Date</div><div>
14 Feb 2026</div></div></div><div><div><div>
Required Experience</div><div>
8 - 12 Years</div></div></div></ul></div></div></div></div>
<br><div><div><div>Skills</div></div><div><div><p>
Knowledge &amp; Posting Location</p><div><p>
QUALITY CONTROL
</p><p>ISO
</p><p>INSPECTION
</p><p>QUALITY ASSURANCE
</p></div></div><div><p>Minimum Qualification</p><div><p>
BACHELOR OF ENGINEERING (BE)</p><p>
BACHELOR OF TECHNOLOGY (BTECH)</p></div></div></div></div>
<br><div><div><div>Job Description</div></div><p></p><div><br>
<ul><li>
Study the approved drawings, material/equipment approvals, and technical specifications, standards etc. required for the project and implement the same as applicable.</li><li>
Draft and finalize Project Quality Assurance Plan (PQAP) for the assigned project</li><li>
Establish Inspection and Test Plan (ITP) and checklists for various construction activities of project and ensure its implementation.</li><li>
Obtain customer approval of various quality documents from internal /customer representative and coordinate &amp; implement the same across the project.</li><li>
Review and edit method statements in consultation with Construction Manager/Site Engineers for various construction activities.</li><li>
Raise / ensure work/material/equipment Inspection Requests (IR) as per contract requirements / ITPs on time and on regular basis.</li><li>
Ensure all quality requirements of projects of subcontracted works (document/ approvals/inspections/other).</li><li>
Coordinate with site team for arranging inspections/ tests and close out of comments</li><li>
Ensure the preparation, review, approval and maintenance of all documents / records of quality function in traceable way.</li><li>
Conduct orientation/ training / quality promotion programs as required on project.</li><li>
Raise Non-Conformance Reports (NCR) for any deviations and also follow up for necessary corrective actions to close the NCRs.</li><li>
Provide supervision, guidance, and technical support</li></ul></div></div><p></p>

QAQC Engineer -Civil

Qureos

<div><p>Establishing and implementing a comprehensive food quality assurance and safety system covering all stages of manufacturing, transportation, storage, and retailing, while adhering to international standards such as IFS Food, BRC, and ISO 22000, and building an effective quality culture within the organization.</p><p></p><p>
Tasks...</p><p></p><p>
Preparing and implementing a comprehensive quality manual covering:</p>
<p>Raw material receipt and inspection.</p>
<p>Production tracking (numbering, tracking, sorting).</p>
<p>Transportation mechanism from the factory to branches (temperature, time).</p>
<p>Storage conditions within branches (appropriate temperatures).</p>
<p>Inventory control (Batch control &ndash; FIFO).</p>
<p>Management of near-end or expired products.</p>
<p>Hygiene and safety instructions in the factory and branches.</p>
<p>Proposing and implementing an international quality system:</p>
<p>Starting with IFS Food as a first step.</p>
<p>Later expanding to ISO 22000 or BRC as needed.</p><p></p><p><b>
Preparing and documenting standard operating procedures (SOPs):</b></p>
<p>for each step of production, storage, transportation, and display.</p>
<p><b>Training and Follow-up:</b></p>
<p>Training factory and branch employees on implementing the system.</p>
<p>Conducting periodic internal audits.</p>
<p>Monitoring non-conformities and developing corrective and preventive measures.</p></div>

Quality Specialist - Bostani

RTC-1 Employment Services

The Role
<br><b>Position Title:</b> Chief Operating Officer- KSA Employment Type: Full Time Salary: up to 60K SAR all-inclusive depending on experience and qualifications Job Location: Saudi Arabia Job Description: Lead comprehensive operational oversight of engineering, procurement, construction, commissioning, and maintenance across major oil & gas projects. Drive operational excellence, focusing on cost, schedule (on-time delivery), quality, and safety. Collaborate closely with other GCC headquarters and liaise with clients, regulators, and multi-disciplinary teams. Spearhead performance improvements, establish KPIs, and manage continuous operational readiness.
<br><br>
Requirements
<br><b>About the Client:</b> A renowned EPC contracting company in KSA trusted within industrial sectors across Middle East region. Qualifications: Male, 55 years old and below Bachelor’s degree in Mechanical Engineer or any related field At least 25 years of experience in construction projects in oil & gas sector with a minimum at least 15 years in managerial position. Must have worked in projects with value of USD 350 million and have handled multiple contracts projects in KSA. How to Apply: Send your CV in word format to: ENGINEERJOBS2020 AT GMAIL DOT COM and use “Chief Operating Officer- KSA” as email subject.
<br><br>
About the company
<br>RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Chief Operating Officer- KSA

Confidential Jobs

<div>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Saudi Arabia
 </p>
 <p>
  🕒
  <strong>
   Experience Required:
  </strong>
  5+ Years
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are seeking an experienced
  <strong>
   SAP SuccessFactors Consultant
  </strong>
  with proven expertise in implementing and supporting SuccessFactors modules. The ideal candidate will have a strong HR domain background, technical configuration skills, and the ability to lead end-to-end implementations while managing stakeholders and ensuring business alignment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Implementation &amp; Configuration
   </strong>
   : Lead at least
   <strong>
    two end-to-end SuccessFactors implementations
   </strong>
   , configuring modules, defining business rules, setting workflows, and ensuring seamless integration with other systems.
  </li>
  <li>
   <strong>
    Stakeholder Management
   </strong>
   : Collaborate with business leaders, HR teams, and IT to gather requirements, design solutions, and ensure alignment with organizational goals.
  </li>
  <li>
   <strong>
    Blueprint &amp; Workbooks
   </strong>
   : Prepare and validate
   <strong>
    Blueprints, gap analysis, and workbooks
   </strong>
   , ensuring accuracy, completeness, and business compliance.
  </li>
  <li>
   <strong>
    System Configuration
   </strong>
   : Configure organizational structures, job roles, permissions, workflows, and rules within SuccessFactors using MDF, XML, and administration tools.
  </li>
  <li>
   <strong>
    Data Migration
   </strong>
   : Manage data extraction, transformation, validation, and loading activities while ensuring integrity, privacy, and compliance.
  </li>
  <li>
   <strong>
    Testing &amp; Quality Assurance
   </strong>
   : Develop test scripts, validate integrations, troubleshoot issues, and ensure functional/technical requirements are met before go-live.
  </li>
  <li>
   <strong>
    Training &amp; Support
   </strong>
   : Conduct end-user training, provide post-go-live support, and communicate system updates/features.
  </li>
  <li>
   <strong>
    Payroll &amp; Time Management
   </strong>
   : Configure and support
   <strong>
    Payroll (Schema &amp; PCR), Time-Off, and Time Tracking
   </strong>
   modules ensuring compliance and accuracy.
  </li>
  <li>
   <strong>
    Implementation Partner Liaison
   </strong>
   : Act as the focal point with implementation partners, validating deliverables, translating business needs, and ensuring solution quality.
  </li>
  <li>
   <strong>
    Documentation
   </strong>
   : Maintain accurate records, functional specifications, user manuals, and compliance documents.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong hands-on expertise across
   <strong>
    Employee Central (EC), Recruiting, Onboarding, Time Management, Payroll, and Performance Management
   </strong>
   .
  </li>
  <li>
   Technical proficiency in
   <strong>
    SAP CPI (Cloud Platform Integration), MDF, XML, BTP
   </strong>
   and SuccessFactors APIs.
  </li>
  <li>
   Excellent stakeholder engagement, communication, and collaboration skills.
  </li>
  <li>
   Experience with
   <strong>
    data migration, custom reporting, and integration activities
   </strong>
   .
  </li>
  <li>
   Clear understanding of
   <strong>
    Saudi HR localization and compliance requirements
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    5+ years
   </strong>
   of hands-on experience as a
   <strong>
    SuccessFactors Consultant
   </strong>
   (preferably in Saudi Arabia).
  </li>
  <li>
   At least
   <strong>
    two full-cycle SuccessFactors implementations
   </strong>
   .
  </li>
  <li>
   <strong>
    Bachelor&rsquo;s degree
   </strong>
   in Computer Science, Information Technology, or related field.
  </li>
  <li>
   <strong>
    Valid SAP SuccessFactors certifications
   </strong>
   (mandatory).
  </li>
 </ul>
 <p>
 </p>
</div>


SAP SUCCESS FACTORS CONSULTANT

Explore 456+ Quality assurance and training officer in Al Khobar this September. Find roles across top companies and apply now to boost your career.

456 quality assurance and training officer jobs IN Al Khobar

Quality Assurance and Training Officer

Quality Assurance and Training Officer

Manager - QA/QC

QAQC Engineer -Civil

Quality Specialist - Bostani

Chief Operating Officer- KSA

SAP SUCCESS FACTORS CONSULTANT