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quality assurance

QUICK PLUS FOR CORPORATE SERVICES PROVIDERS EST.

We are looking for a Quality Assurance Assistant to lead our Quality team and drive continuous improvement in customer experience.Job Description for Quality Assurance AssistantThe Assistant Manager &ndash; Quality Assurance is responsible for managing and improving the quality assurance function within the organisation. This includes overseeing QA staff, monitoring team performance, ensuring adherence to service standards, and contributing to customer satisfaction through process enhancements. The role requires strong leadership, analytical, and communication skills to drive quality initiatives and partner with training and operations for continuous improvement.Key Responsibilities:Team Leadership &amp; Supervision:Supervise QA Analysts and Executives, ensuring effective call evaluations, coaching, and feedback delivery.Call Quality Monitoring &amp; Evaluation:Oversee evaluation of live/recorded calls, ensuring scoring is fair, consistent, and in alignment with the organization&rsquo;s quality framework.Quality Calibration &amp; Standardization:Lead regular calibration sessions with QA, Operations, and Training teams to ensure alignment in scoring and expectations.Performance Reporting &amp; Analysis:Develop and review QA reports, dashboards, and KPIs to assess agent and campaign performance trends.Process &amp; Compliance Oversight:Ensure agents are adhering to company scripts, compliance regulations, and customer service standards.Training &amp; Development Support:Identify training gaps from QA findings and work closely with the Training Team to enhance onboarding and refreshers.Customer Experience Improvement:Analyze customer feedback and QA scores to recommend and implement strategies for improving the overall customer journey.Documentation &amp; SOP Maintenance:Update QA evaluation forms, scorecards, SOPs, and audit checklists in collaboration with the Quality Manager.Department Communication:Collaborate with Operations Managers, Team Leaders, and Trainers to resolve quality issues and align on improvement plans.Qualifications &amp; Skills:<ul><li>3&ndash;5 years of experience in Quality Assurance in the call center industry, with at least 1 year in a supervisory or assistant role.</li><li>Strong leadership and people management skills.</li><li>Proficient in QA tools, CRM systems, and MS Office (especially Excel and PowerPoint).</li><li>Excellent analytical and problem-solving abilities.</li><li>Strong verbal and written communication skills.</li><li>High attention to detail with a process-oriented mindset.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Have you previously worked in a Call Center or Customer Service?</li></ul>Experience:<ul><li>Quality Assurance: 1 year (Required)</li></ul>

Quality Assurance Assistant

Etihad Engineering

<div>
 
 If you have one or more of the following specialities, auditing, investigation, authorisation &amp; licensing or quality standards, we would love to hear from you.
 
 
 
 
 
 
 Synopsis
 
 
 
 
 
 
 The purpose of the Quality Assurance Engineer (QAE) is to undertake and manage assigned internal and external audits, assess and recommend engineers for certifying privileges, review and complete capability development assessments, conduct internal investigations, review and manage Expositions and Technical Procedures Manuals (TPM) in compliance with internal and regulatory requirements in order to maintain continued validity of the CAR 145, EASA Part 145, FAR 145 and other National Aviation Authority (NAA) Maintenance Organization Approval
 
 
 
 
 
 Perform all phases of Technical safety investigations from data gathering to preparation of full Technical Investigation safety report; to liaise and cooperate with local authorities in investigations as representative of Etihad Airway Engineering Quality Department and as part of the organization, responsible for supporting the establishment and development of the Company&rsquo;s Safety Management System (SMS) in response to United Arab Emirates Civil Aviation Law, and General Civil Aviation Authority SMS requirements.
 
 
 Review the NAAs Approval Certificates in accordance with the business requirements to ensure the currency and validity of Approvals.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Manage, prepare and conduct quality audits and surveillance, inspections of internal and external contracted maintenance functions to uphold regulatory and internal standards, producing reports and ensuring corrective/preventive actions are implemented and effective.
 </li>
 <li>
 Conduct technical investigations on maintenance related incidents, accidents and process errors which encompass National Aviation Authorities (NAA) Mandatory Occurrence Reports. Evaluate and provide causal and contributing factors, safety analysis and recommendations to senior management within Etihad Airway Engineering (EYE) and produce comprehensive Investigation Reports to mitigate repeat occurrences, increasing safety and reducing costs.
 </li>
 <li>
 To ensure that all NAA Approvals held remain valid and where requested manage new NAA approvals, renewal and/or extensions processes.
 </li>
 <li>
 To liaise with NAA&rsquo;s and Internal Stakeholders for issues related to NAA approvals and keep QA Management up to date with feedback/requests received.
 </li>
 <li>
 Provide quality assurance and safety awareness and maintenance procedures training to personnel to ensure that all staff have appropriate procedures awareness and support the development and revision of maintenance procedures.
 </li>
 <li>
 Conduct and assess documentation/license reviews and oral assessment to approve and qualify all aircraft engineers and authorization holders within EYE to ensure they are technically competent for the maintenance of aircraft/components or return to service of aircraft/components.
 </li>
 <li>
 Review and conduct capability extensions for new aircraft/components or facilities by way of audit and surveillance inspections to uphold regulatory and internal standards, producing reports and ensuring corrective/preventive actions are implemented and effective,
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 
 
 Qualifications and Education:
 
 
 
 
 
 <ul>
 <li>
 An appropriate aircraft maintenance license (ICAO) or an aeronautical/engineering degree.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum of 10 years of aviation industry experience, including at least 3 years in Quality Assurance and hands-on experience in audits, conducting investigations, authorizations, capabilities and document management.
 </li>
 </ul>
 
 
 
 
 
 Training requirements
 
 
 <ul>
 <li>
 Formal aeronautical maintenance training
 </li>
 <li>
 Aircraft Incident / Accident Investigation Training
 </li>
 <li>
 Root cause analysis
 </li>
 <li>
 GCAA CAR M / EASA Part M and CAR 145 / EASA Part 145/UK CAA training
 </li>
 <li>
 Minimum aircraft-specific Level 1 Type Training on at least one type of aircraft maintained by EYEng(Level 3 Type training is preferred)
 </li>
 <li>
 Formal training in quality assurance auditing, preferably to Lead Auditor standards
 </li>
 <li>
 Formal training in SMS implementation and monitoring
 </li>
 </ul>
 
 
 
 
 
 Knowledge
 
 
 <ul>
 <li>
 Knowledge of aircraft/engine systems
 </li>
 <li>
 Knowledge of aircraft/engine documentation and record keeping
 </li>
 <li>
 Knowledge of Aviation regulations- 145, PART/CAR M, CAR SMS across EASA, CASA, UKCAA, GACA,GCAA, FAA etc
 </li>
 <li>
 High standard of Investigation skills
 </li>
 <li>
 High standard of English and report writing skills
 </li>
 <li>
 High standard of computer literacy (Microsoft Office application)
 </li>
 </ul>
 
 
</div>

Quality Assurance Engineer

DANS

<div><div>The role involves supporting the Quality Post Holder by developing, implementing, and maintaining the organization&rsquo;s Quality and Compliance Management Systems in accordance with ISO 9001, ISO 37301, Civil Aviation Regulations, and DANS policies. Key responsibilities include conducting inspections, audits, and assessments throughout the business, managing compliance data and records, and ensuring the effectiveness of the Quality and Compliance Management System. Additionally, the role requires coordinating and managing external audits to ensure both regulatory and organisational compliance.<div> 
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Knowledge &amp; Experience: 
<ul><li>Bachelor&rsquo;s degree in any discipline</li><li>Minimum 5 years&rsquo; experience in Quality Management, (preferably in the aviation/Air navigation)</li><li>Must be capable of writing policies, procedures and process descriptions with minimal or no supervision.</li><li>Must be able to develop basic process flow charts, cross-functional flow charts, stakeholder maps, and bottleneck map.</li><li>Must have knowledge of GCAA regulations.</li><li>Must have proven experience in conducting internal, supplier or third-party Quality Management System audit.</li><li>Must hold a Lead Auditor or Internal Auditor qualification in ISO 9001:2015</li><li>Should have knowledge of additional standards such as ISO 31000/ISO 37301/22301/ISO 27001.</li><li>Should be familiar with DMAIC methodology, SIPOC, and Root Cause Analysis tools.</li></ul>
Skills: 
<ul><li>Analytical and problem solving</li><li>Proficient in MS Word, Excel, PowerPoint and Visio</li><li>Proficient in Power BI</li><li>Communication and Presentation</li></ul></div><div> 
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&#1578;&#1575;&#1585;&#1610;&#1582; &#1575;&#1604;&#1573;&#1593;&#1604;&#1575;&#1606;: 03-10-2025</div><div>
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Quality & Assurance Specialist

DP World

<div>
 
 To be able to understand and participate in writing the BRS, estimate the test plans and prepare and maintain (functional, nonfunctional and regression) test cases by working with the project team. The resource should be skilled in building automation test suites and experience in writing BDDs and TDDs and thereby ensure all procedures are in line with Dubai Trade Quality Standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Requirements Analysis &amp; Test Planning: Participate in requirements gathering activities in collaboration with business analysts and stakeholders to understand the software features and prepare comprehensive test plans.
 </li>
 <li>
 Manual Testing and Documentation: Document test cases and conduct manual and automation testing activities.
 </li>
 <li>
 Automation: Creation and Maintenance of Automation test suites to optimize the quality process.
 </li>
 <li>
 Performance testing: Creation and Maintenance of performance testing using JMeter tool.
 </li>
 <li>
 Creation of BDDs/TDDs scripts as part of script preparation and scenario identification activity.
 </li>
 <li>
 Defect Tracking &amp; Reporting: Administrate and maintain the defect tracking tool used during the project phase, document testing outcomes, and communicate defects and suggested corrections clearly with the development team.
 </li>
 <li>
 Collaboration &amp; Continuous Improvement: Collaborate with development, product, and business teams to resolve issues. Suggest improvements to processes and tools to enhance the testing workflow.
 </li>
 <li>
 API testing: creation and maintenance of test cases for validating API.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 QA certification is preferred.
 </li>
 <li>
 Knowledge of defect tracking tools like Jira and service desk applications.
 </li>
 <li>
 Exposure to automation tools like Playwright, Selenium and JMeter.
 </li>
 <li>
 Exposure to API Testing tools like postman
 </li>
 <li>
 Basic understanding of web, mobile applications and APIs behavior.
 </li>
 </ul>
 
 
 
 
 
 Qualification and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology or related field.
 </li>
 <li>
 5+ years of QA experience.
 </li>
 <li>
 Strong understanding of shipping, port, trade, logistics (supply chain) or freezone domain is a bonus.
 </li>
 </ul>
</div>

Quality Assurance Executive

- Male / Female- Bachelor's Degree (Aeronautical Course is an advantage)- Minimum 2 years experience in Aviation Quality Assurance administration and Technical Records and Documentations in Part 145 or Part 147 organization.- Prepare and present quality reports to management, highlighting areas of concern and recommending improvements.- Work closely with various departments to address quality issues, implement solutions, and ensure that all staff are aware of and follow quality procedures- Establish and maintain quality assurance policies and procedures to ensure compliance with industry standards and regulations- Familiar with EASA / GCAA Civil Aviation Regulations.- Manage and coordinate regulatory and customer audits, ensuring that all documentation and processes are in compliance with regulatory requirements- Conduct technical assessments for certifying and support staff to ensure they meet the required standards.- Handle quality concerns or complaints from customers, providing technical details and solutions.- Familiar with EASA Part 145/147 Regulations.- Able to communicate well, work with limited supervision- 2 years or more Aviation experience.- MRO Material Handling and Logistics experience is also an advantage.Job Type: Full-timeApplication Question(s):Are you familiar with EASA, GCAA PART 145 &amp; 147 REGULATIONSExperience:Quality Assurance administration: 2 years (Preferred)MRO: 2 years (Preferred)Language: English (Preferred)Expected Start Date: ImmediateJob Type: Full-time

Technical and Quality Assurance Coordinator

AGMC

As a Quality Assurance Analyst within the CRM &amp; Contact Centre Department, you will ensure exceptional customer experience through effective quality control and assurance measures. Your role will involve overseeing and enhancing processes within the CRM and Contact Centre functions to uphold service excellence and customer satisfaction.Key Accountabilities<ul><li>Call Monitoring and Evaluation</li><li>Monitor and assess customer interactions (calls, emails, chats, etc.) to ensure they meet predefined quality standards.</li><li>Identify opportunities for improvement in communication, issue resolution, product knowledge, and process adherence.</li><li>Quality Assurance Reporting</li><li>Prepare and present detailed quality reports, including trends, agent performance metrics, and actionable insights.</li><li>Maintain accurate records of evaluations and feedback.</li><li>Feedback and Coaching</li><li>Provide constructive feedback to agents to enhance their performance and align with company standards.</li><li>Collaborate with team leaders and supervisors to address recurring quality issues.</li><li>Process Improvement</li><li>Work with operations and training teams to improve processes and enhance customer experience.</li><li>Recommend updates to scripts, workflows, and knowledge bases based on observed trends.</li><li>Compliance Monitoring</li><li>Ensure adherence to legal and regulatory requirements as well as internal policies.</li><li>Report any compliance breaches or risks to management promptly.</li><li>Training and Support</li><li>Support new hire training by identifying skill gaps and providing targeted feedback.</li><li>Assist in the development of training materials and quality guidelines.</li><li>Customer Experience Enhancement</li><li>Analyze customer feedback and satisfaction surveys to identify areas for improvement.</li><li>Suggest proactive solutions to enhance the overall customer experience.</li></ul>Key Performance Areas (KPAs)Key Performance Areas (KPAs) for a Quality Assurance Analyst outline the primary responsibilities and areas of focus for effective quality management. These KPAs help set expectations and guide performance assessments. Here are the key areas for a Quality Assurance Analyst:1- Calibration with the stakeholders.2- Handle and highlight the top failed attributes along with the repeated offenders.3- Conduct spot checks on the stakeholders to reduce the critical variance.4- Adhere to the monitoring sample size and accuracy.5- Deliver the audit feedback to the CRM team.6- Properly maintain clean reports with accurate and validated numbers and ensure it's being shared on time.Qualifications/Requirements<ul><li>Bachelor's degree in a relevant field.</li><li>In-depth knowledge of CRM systems, Contact Centre operations, and quality assurance methodologies.</li><li>Strong analytical and problem-solving skills.</li><li>Effective communication and interpersonal abilities.</li><li>Detail-oriented with a commitment to maintaining high-quality standards.</li><li>Familiarity with industry-specific regulations governing CRM and Contact Centre activities.</li></ul>Experience (Years of experience, Sector, Local /International)<ul><li>Proven experience in a Quality Assurance role within CRM and Contact Centre for more than 2 years</li></ul>Job Type: PermanentPay: Up to AED9,000.00 per monthApplication Question(s):<ul><li>Are you involved in Quality Assurance within a call centre? If yes, how many years?</li><li>Please list the languages you speak.</li><li>This role has a package of AED 9,500. Please mention your salary expectations.</li><li>Do you have a UAE Driver's License?</li><li>Do you speak Arabic?</li></ul>

Quality Assurance Specialist - Contact Center

HME Dubai

We are seeking a Quality Assurance Analyst - AC to ensure the highest standards of quality and performance in our AC products. The ideal candidate will be responsible for developing and implementing training programs, supporting service providers, and ensuring the localization and effectiveness of technical resources.Core Responsibilities:- Participate in after-sales technical training, conduct evaluations, and complete examinations as per HQ timelines. Adapt HQ resources to local needs, develop localized training materials, and oversee training quality through a tailored framework. Implement annual and monthly training plans, combining online and offline methods, while monitoring and assessing effectiveness.- Innovative ideas from overseas markets for sharing purposes, and relay feedback to headquarters. - Transform technical data from the China headquarters into localized formats suitable for maintenance, spare parts lists, fault trees, etc.- Address on-site technical inquiries from service providers as part of your responsibilities.- Resolve daily technical issues encountered by service providers.- Compile a weekly/monthly summary of technical support activities.Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>AC Technician : 5 years (Required)</li></ul>Language:<ul><li>English, Arabic a Plus (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

Quality Assurance Analyst - Air Conditioning

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