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quality assurance manager

Abacus

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 Company Description
 
 
 
 
 
 
 Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.
 
 
 
 
 
 
 About the job
 
 
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 Monitor customer service performance at the agent and project level
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 Continuously come up with plans to improve Quality across project
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 Identify training needs and organize training to meet quality standards
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 Help agents improve their performance with specific instructions and constant support
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 Design Training Programs that relate &amp; contribute towards strategic goals
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 Ensure day to day Quality operations are managed effectively &amp; efficiently
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 Conduct audits as per defined guidelines and sampling for transaction monitoring
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 Create and publish regular reports with management and clients (daily, weekly, monthly)
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 Identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls
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 Drive calibration sessions with internal or external with client
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 To conduct quality induction for new hire batch
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 Provide employees with training and coaching to help them improve their calls handling skills
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 Track the performance of employees to identify trends and make sure they meet performance goals
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 Review current standards and policies, drive process improvement initiatives
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 Keep records of quality reports, statistical reviews, and relevant documentation
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 Analyze the data gathered, plan accordingly to improve quality &amp; Customer experience
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 </ul>
 
 
 Compensation &amp; Benefits:
 
 
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 💰 Salary: Market Competitive (Based on experience and expertise).
 
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 📅
 
 34 Paid Leaves Annually &ndash; Work-life balance is important to us.
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 📈 Annual Increment &ndash; Performance-based growth opportunities.
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 💼 Provident Fund &amp; EOBI &ndash; Secure your future with our financial benefits.
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 🏥 Comprehensive Medical Insurance &ndash; Coverage for you and your family.
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 📜 Permanent Position with Growth Prospects &ndash; Stability and career advancement.
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 </ul>
 
 
</div>

Assistant Quality Assurance Manager

Din Textile Mills Limited-Karachi office

Job Summary: Bilal Switchgear Engineering (Pvt.) Ltd. is seeking an experienced and skilled Manager QA/QC to lead our Quality Assurance and Control functions. The ideal candidate will ensure compliance with ISO 9001 and IEC standards, manage quality inspections, and lead continuous improvement initiatives in electrical switchgear manufacturing.Key Responsibilities:<ul><li>Develop and maintain the company&rsquo;s Quality Management System.</li><li>Lead internal audits, inspections, and third-party certifications.</li><li>Supervise in-process and final quality checks for LV/MV switchgear.</li><li>Coordinate testing, FAT procedures, and documentation.</li><li>Collaborate with Design, Production, Procurement, and Sales teams.</li><li>Manage material inspections and fabrication quality checkpoints.</li><li>Lead and mentor QA/QC teams.</li><li>Track KPIs like First Pass Yield, Scrap Rate, and Customer Complaint Rate.</li><li>Ensure calibration and compliance of lab/testing equipment.</li><li>Implement training and continuous improvement programs.</li></ul>Requirements:<ul><li>Bachelor's degree in Electrical Engineering or relevant technical field.</li><li>CQE, Six Sigma, or other quality certifications preferred.</li><li>8&ndash;10 years in switchgear/electrical manufacturing QA/QC.</li><li>5+ years in a leadership role.</li><li>Familiar with IEC-61439, IEC-62271, NTDC, WAPDA standards.</li><li>Knowledge of ABB audit systems and quality software.</li><li>Proficient in MS Office, especially Excel.</li><li>Excellent leadership, analytical, and problem-solving skills.</li></ul>How to Apply: Send your updated CV to hr.operations@bilaleng.com Subject Line: Application for Manager QA/QCContact: 0333-0332393 Visit: www.bilaleng.comJob Type: Full-timeWork Location: In person

Manager QA/QC (Switchgear)

Abacus Outsourcing

Job Title: Assistant Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Assistant Manager Quality Assurance - Contact Center)

Quick Food industries Pvt. Ltd

Mon Salwa (Quick Food Industries Pvt. Ltd.) is hiring a Head &ndash; Quality Control &amp; Assurance to lead our Quality team.Location: Sundar Industrial Estate, LahoreKey Responsibilities:<ul><li>Ensure consistent product quality and regulatory compliance by implementing robust quality standards across all production stages.</li><li>Oversee the execution and continuous improvement of QA/QC systems in line with national and international food safety standards.</li><li>Lead investigations of quality issues and non-conformities and implement effective Corrective and Preventive Actions (CAPA).</li><li>Manage internal and external audits, ensuring the facility remains audit-ready and meets all certification and legal requirements.</li><li>Work closely with cross-functional teams including Production, R&amp;D, and Procurement to resolve quality concerns and optimize efficiency.</li></ul>Qualification: Master&rsquo;s degree in food science, Biotechnology, or a related field from a recognized institution.Relevant certifications in food safety/quality systems are preferred.Experience:10&ndash;12 years of progressive experience in Quality Control &amp; Assurance, with at least 7 years in a managerial role within frozen food manufacturing.Job Type: Full-timeWork Location: In person

Head – Quality Control & Assurance(FrozenFood)

ZeeYo Tech

Job Title: Quality Assurance (QA) Engineer &ndash; BlockchainLocation: Johar town LahoreEmployment Type: Full-TimeAbout UsWe are an innovative blockchain company building secure, scalable, and user-friendly decentralized solutions. Our mission is to redefine trust and transparency in the digital world. We are looking for a Quality Assurance Engineer who will ensure that our blockchain products, smart contracts, and decentralized applications (dApps) meet the highest standards of quality, performance, and security before reaching our users.ResponsibilitiesTest Planning &amp; Strategy<ul><li>Develop and implement QA processes, test plans, and test cases tailored to blockchain-based systems.</li><li>Collaborate with developers, product managers, and blockchain engineers to define acceptance criteria.</li></ul>Testing &amp; Execution<ul><li>Perform functional, regression, integration, and performance testing for blockchain platforms, dApps, wallets, and APIs.</li><li>Test smart contracts for accuracy, efficiency, and security vulnerabilities.</li><li>Verify blockchain transactions, consensus mechanisms, and data integrity.</li></ul>Automation &amp; Tools<ul><li>Design and maintain automated test scripts using QA automation tools.</li><li>Integrate automated testing into CI/CD pipelines for blockchain environments.</li></ul>Defect Tracking &amp; ReportingIdentify, document, and track software defects in issue tracking systems (e.g., Jira, GitHub).Provide clear, concise, and reproducible bug reports.Continuous Improvement<ul><li>Recommend and implement process improvements to enhance QA efficiency and product quality.</li><li>Stay updated on blockchain testing methodologies, tools, and industry trends.</li></ul>RequirementsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or related field.</li><li>1+ years of experience in software QA (Blockchain testing experience preferred).</li></ul>Technical Skills<ul><li>Strong understanding of blockchain fundamentals (Ethereum, Bitcoin, Layer 2, smart contracts, consensus algorithms).</li><li>Experience with blockchain testing tools such as Truffle, Hardhat, Ganache, Foundry, Tenderly, MythX, Slither, or Remix.</li><li>Proficiency in API testing tools (e.g., Postman, Swagger) and automation frameworks (e.g., Selenium, Cypress, Playwright).</li><li>Familiarity with programming/scripting languages such as JavaScript, Python, or Solidity.</li><li>Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI).</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication skills for collaborating with cross-functional teams.</li><li>Attention to detail and a commitment to delivering high-quality products.</li></ul>Preferred Qualifications<ul><li>Experience testing decentralized finance (DeFi) applications, NFTs, or Layer 2 scaling solutions.</li><li>Knowledge of cryptographic algorithms, private/public keys, and blockchain security best practices.</li><li>Experience with performance testing of blockchain networks.</li><li>ISTQB or other QA certifications.</li></ul>Benefits<ul><li>Competitive salary &amp; performance bonuses.</li><li>Work with cutting-edge blockchain technologies and projects.</li></ul>Job Type: Full-timeWork Location: In person

Quality Assurance

Contrive Solutions

Job Title: Lead SQA Engineer Company: Contrive Solutions Location: Lahore Work Location: Onsite Experience: 4&ndash;6 YearsJob Description: Contrive Solutions is seeking a highly skilled and experienced Lead SQA Engineer to lead our software quality assurance team. The ideal candidate will have a proven track record in manual and automated testing, deep knowledge of QA processes, and the ability to guide and mentor a team of QA engineers. You will be responsible for ensuring that our web and mobile applications meet the highest standards of functionality, performance, and user experience.Key Responsibilities:<ul><li>Lead, mentor, and manage a team of SQA engineers, providing guidance and support in daily tasks and long-term skill development.</li><li>Define, implement, and continuously improve QA processes, strategies, and best practices.</li><li>Design and oversee the execution of comprehensive test plans, test cases, and automated test scripts.</li><li>Conduct and supervise manual and automated testing for both web and mobile applications across different environments, devices, and browsers.</li><li>Collaborate closely with development, product, and design teams to ensure feature quality and UI/UX consistency.</li><li>Perform and manage regression, functional, performance, and usability testing cycles.</li><li>Ensure effective bug tracking, prioritization, and resolution using tools like JIRA or equivalent.</li><li>Prepare detailed quality reports, metrics, and documentation for management and stakeholders.</li><li>Participate in sprint planning, daily stand-ups, and project review meetings to align QA efforts with project goals.</li></ul>Requirements:<ul><li>4 to 6 years of experience in Software Quality Assurance, with at least 1&ndash;2 years in a lead or senior role.</li><li>Strong understanding of SDLC, STLC, and QA methodologies.</li><li>Proficiency in manual testing, API testing (Postman), and familiarity with tools like JIRA, TestLink, and automation frameworks (Selenium, Cypress, etc.).</li><li>Experience in database testing with SQL queries.</li><li>Excellent problem-solving skills, attention to detail, and the ability to manage multiple priorities.</li><li>Strong leadership, communication, and team management skills.</li></ul>Preferred Qualifications:<ul><li>Hands-on experience with automation frameworks and CI/CD pipelines.</li><li>Understanding of Agile/Scrum methodologies.</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</li></ul>Job Type: Full-timeWork Location: In person

Lead QA Engineer

Integriti

<div>
 
 Were seeking a QA Automation Engineer who is passionate about quality engineering and has strong hands-on experience in test automation. The ideal candidate is highly skilled in designing, developing, and executing automated test scripts and frameworks across web and API layers.
 
 
 
 Responsibilities:
 
 
 
 A strong background in frontend and backend testing for retail store applications. The ideal candidate will have the following experience and knowledge, but above all, must be PASSIONATE about being a part of the solution to deliver high-quality products:
 
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 Lead quality assurance testing for large-scale web and mobile application in a fast paced, agile environment.
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 Drive test automation efforts using open-source testing tools and implement test frameworks on web or native platforms.
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 Participate in building and improving test automation tools utilized by the engineering team.
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 Create test script based on application frontend, middleware, and backend requirements and execution test scripts via automation tools or manually
 
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 Plan test schedules and drive execution activities and have consistently deliver product on time and with high quality.
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 Improve, optimize, and identify opportunities for improved software development life cycle
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 Troubleshoot critical defects in software coding
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 Provide clear visibility on plans, communicate issues/risks and progress to the team and leadership team to resolve quality issues on time and keep the project schedule on track.
 
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 Go beyond test execution and participate in improving test processes, propose new ideas on how to improve customer satisfaction and quality of product.
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 Support continuous integration process improvement and innovation
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 Key Requirements
 
 
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 :Proven experience with Cucumber (Behavior-Driven Development approach
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 )Hands-on experience with WebdriverIO is a strong plu
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 sProficiency in JavaScript, TypeScript, or similar scripting language
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 sExperience with additional automation tools such as
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 :Seleniu
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 mCypres
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 sPlaywrigh
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 tAppium (for mobile automation
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 )Familiarity with REST API testing tools like Postman, RestAssured, or SuperTes
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 tSolid understanding of software testing life cycle, test planning, and test case developmen
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 tExperience integrating test automation into CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI
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 )Strong debugging and problem-solving skill
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 sClear communication and documentation skill
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 s
 
 Nice to Hav
 
 
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 e:Exposure to performance testing tools (e.g., JMeter, k
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 6)Experience working in Agile/Scrum environmen
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 tsAbility to work collaboratively with developers, QA, and product tea
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 ms
</div>

Quality Assurance Engineer

Explore 891+ Quality assurance manager in Lahore this September. Find roles across top companies and apply now to boost your career.