consultant, qa/qc

admin officer

deputy quality manager

etic, quality assurance - senior associate Jobs in Cairo

etic, quality assurance - senior associate

inspector - quality controller Jobs in Cairo

inspector - quality controller

quality assurance officer

Talent 360 ME

<div>
 Elite is hiring &ldquo; Quality Assurance Officer &ldquo; :
 
 
 About Elite:
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled Quality Assurance Officer to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, establish, and document the company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to collect current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are properly reflected in the system.
 </li>
 <li>
 Develop checklists and templates to support internal monitoring.
 </li>
 <li>
 Participate in training employees on new policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report observations and recommendations directly to top management
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years&rsquo; experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction or Manufacturing or project-based industry is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.)
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and ability to prepare clear reports.
 
 
 
 </li>
 </ul>
 Work Conditions :
 
 
 From 9 AM till 5 PM
 
 
 Work Location: 1st Settlement New Cairo
 
 
 2 days off ( Fri &amp; Sat. )
 
 
 If you&rsquo;re interested please send me your CV to this mail advisor3@talent-360.me
 
 
 #Quality #Jobs #work #Opportunity #QA #QualityAssurance #Hiring
</div>

Quality Assurance Officer

Air Arabia

<div>
 Date: 15 Oct 2025
 
 
 Company: Air Arabia Egypt (E5)
 
 
 Location:
 
 
 Cairo, EG
 
 
 Country: EG
 
 
 
 Job Purpose
 
 
 
 Nominated as the &ldquo;Post Holder&rdquo;, the Aviation Security Manager is the approved party by the ECAA to lead and manage the Air Arabia identified civil aviation security measures as per Egypt and in adherence with corresponding ECAA regulations in the Foreign States. He/she shall ensure that all security measures are implemented, communicated, assessed and complied with at all times.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Defines and develops Air Arabia&rsquo;s security policies and procedures and related manuals to be validated by the Chief Executive Officer all in accordance with ECAA rules and regulation pertaining to this function and in accordance with Company&rsquo;s overall policies, procedures and security objectives.
 </li>
 <li>
 Partners with Stakeholders to: review and assess the Company&rsquo;s assets, facilities, equipment and activities to identify security needs and threats; develops necessary security measures to eliminate risk and enhance security; implements approved measures and communicates accordingly.
 </li>
 <li>
 Develops/ amends the &ldquo;Aircraft Operator Security Program&rdquo; for Air Arabia, ensuring its compliance with the the aviation authorities (ECAA) in the respective areas of operation. Maintains a current and up-to-date &ldquo;AOSP&rdquo; endorsed by Senior Management prior ECAA review and acceptance.
 </li>
 <li>
 Evaluates, reviews and conducts inspections to encourage internal security audit and quality control practices and ensure the effectiveness of the &ldquo;Aircraft Operator Security Program&rdquo;. Advises on and manages all security systems in use by Air Arabia ensuring the cooperation of line managers.
 </li>
 <li>
 Assists in the management, develops, and implements operations security standards and procedures in accordance to national/international aviation security legislations ensuring maximum security measures are taken to safeguard passengers, crew, staff and property without any compromise on those measures caused by break-down of Air Arabia&rsquo;s Security Management System.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Manages the selection, performance and evaluation of the right manpower to deliver standardized and approved security measures for Air Arabia in Egypt and Foreign States; ensures the availability of competent security officers, to manage the security checks as per adopted procedures at all times.
 </li>
 <li>
 Creates &ldquo;Cultural Awareness&rdquo; of the set of security measures and standards approved for the Company through initiating and managing &ldquo;Awareness Campaigns&rdquo; and through educating security staff and all other employees on how to implement those measures and adhere to corresponding regulations.
 </li>
 <li>
 Initiates and manages additional security measures during periods of increased risk and/or for specific flights and routes as needed whilst maintaining familiarity with applicable aviation security-related legislations and regulations in all the geographic areas operated by Air Arabia.
 </li>
 <li>
 Ensures an effective risk analysis, threat assessment and response capability; develops, publishes and records policies to counter the threats and risks in accordance with International Governmental requirements and advises managers on implementation accordingly.
 </li>
 <li>
 Investigates criminal activities and malpractice whilst maintaining records of the same and of any un-authorized weapons or suspect explosive devices detected on Air Arabia aircraft or on property used by Air Arabia.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Aviation or equivalent; alternately a diploma or certificate in the related field from a recognized university or institute combined with needed experience and exposure.
 </li>
 <li>
 Must have attended Appropriate Government/ IATA Aviation Security Course for Security Managers.
 </li>
 <li>
 Must have completed investigations/Interview techniques courses including techniques in detection of forged travel documents and passengers profiling.
 </li>
 <li>
 Skilled report writing is required to ensure that complex reports are properly and clearly described.
 </li>
 <li>
 Professional membership of associations related to the Aviation/Airlines industry is a plus.
 </li>
 <li>
 Project Management certificate or alternately the proven corresponding working experience is a must.
 </li>
 <li>
 Cost Control, Compliance, Audit and Quality Assurance certificates and trainings are an added value.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Very good in English
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 7+ years&rsquo; of experience in the Aviation/Airlines industry, 5 years of which in Aviation Security in a similar capacity; 3 years at least in the training field is required for this role.
 </li>
 <li>
 A sound knowledge of Government Immigration Acts, Police &amp; Criminal Evidence Acts.
 </li>
 <li>
 Has extensive exposure on CAA particularly ECAA; familiar with all rules and regulations of ECAA pertaining to the Aviation Security , policies, procedures, manuals, etc.
 </li>
 <li>
 Good exposure on investigation procedures.
 </li>
 <li>
 A very good knowledge and exposure on airline and Flight Operations, SGHA contracting formalities and standard regulations; good understanding of Flight crew thought process.
 </li>
 <li>
 A balanced personality, composed, capable of dealing with threats and emergency cases with focus, analytical thinking, efficiency and commitment to successful safe results.
 </li>
 <li>
 Very good knowledge and working exposure to Quality Assurance /Safety/Internal &amp; External Audit functions.
 </li>
 <li>
 Experienced in designing, implementing, and monitoring security policies, procedures and operating manuals.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.
 </li>
 </ul>
</div>

Manager - Aviation Security

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Internal Firm Services - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in data management focus on organising and maintaining data to enable accuracy and accessibility for effective decision-making. These individuals handle data governance, quality control, and data integration to support business operations.
 
 
 In data quality assurance at PwC, you will be responsible for the accuracy and reliability of data through testing and validation processes. You will play a crucial role in maintaining data integrity and identifying areas for improvement in data management systems.
 
 
 Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn&rsquo;t clear, you ask questions, and you use these moments as opportunities to grow.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Respond effectively to the diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
 </li>
 <li>
 Use critical thinking to break down complex concepts.
 </li>
 <li>
 Understand the broader objectives of your project or role and how your work fits into the overall strategy.
 </li>
 <li>
 Develop a deeper understanding of the business context and how it is changing.
 </li>
 <li>
 Use reflection to develop self awareness, enhance strengths and address development areas.
 </li>
 <li>
 Interpret data to inform insights and recommendations.
 </li>
 <li>
 Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
 
 
 </li>
 </ul>
 
 Minimum Years Experience Required
 
 
 
 <ul>
 <li>
 Add here AND change text color to black or remove bullet and section title if not applicable
 
 
 </li>
 </ul>
 
 Additional Application Instructions
 
 
 
 <ul>
 <li>
 Add here AND change text color to black or remove bullet and section title if not applicable
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Database Administration, Database Management System (DBMS), Database Performance Management, Database Quality Assurance, Database Troubleshooting, Data Error Checking, Data Integrity, Data Management, Data Management Plan (DMP), Data Management Platform (DMP), Data Profiling, Data Quality, Data Quality Assessment, Data Quality Assurance Testing, Data Quality Automation, Data Quality Improvement Plans (DQIP), Data Science Troubleshooting, Data Warehousing Quality Assurance, Embracing Change {+ 15 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 Yes
 
 
 
 Job Posting End Date
 
</div>

ETIC, Quality Assurance - Senior Associate

ReliefWeb

<div>
 Egypt
 
 
 Resettlement Legal Officer
 
 
 Organization
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Posted 22 Oct 2025 Closing date 27 Oct 2025
 
 
 
 Saint Andrew&rsquo;s Refugee Services, Cairo
 
 
 
 
 Call for Applications: Resettlement Program, Resettlement Legal Officer
 
 
 
 Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth and children support services. We provide high-quality services meeting the unaddressed needs of refugees, and we provide a safe and inclusive space for displaced people to come together as a community. We work for refugees, with refugees, to make rights recognition a reality.
 
 
 
 StARS&rsquo; Mission:
 
 Driven by a commitment to solidarity and human dignity, StARS works both as displaced people and for displaced people to support the resilience and leadership of individuals and communities in their pursuit of an enhanced quality of life.
 
 
 
 StARS&rsquo; Vision:
 
 StARS envisions a future where displaced people and the societies they join stand in solidarity, recognizing the strength and leadership of refugees. In this world, the displaced thrive with dignity, claiming their rights and enriching our shared human experience.
 
 
 
 Standard of Professional Conduct:
 
 StARS and all its staff must adhere to the values and principles outlined in StARS&rsquo; Code of Conduct, Child Safeguarding Policy, and PSEAH policy.
 
 
 
 Commitment to Gender, Equality, Diversity, and Inclusion:
 
 StARS is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. StARS expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
 
 
 
 We serve
 
 people from many places, including Eritrea, Ethiopia, Iraq, Somalia, South Sudan, Sudan, Syria and Yemen.
 
 
 To learn more please visit our website: www.stars-egypt.org or our Facebook page https://www.facebook.com/standrewsrefugeeservices?fref=ts
 
 
 
 Project Description: Refugee Legal Aid Program
 
 
 
 The Refugee Legal Aid Program provides advice and representation to refugees seeking recognition by UNHCR through refugee status determination procedures in Egypt and assists refugees in accessing resettlement to safe third countries. The Refugee Legal Aid Program is seeking a Resettlement Legal Officer to assist vulnerable refugees in their resettlement process.
 
 
 
 Role
 
 
 
 Under the supervision of the Resettlement Program Coordinator, the Resettlement Legal Officer is responsible for the provision of legal advice and representation to urban refugees in matters related to resettlement. This includes: assessment of initial requests for assistance with resettlement; the screening of cases to identify those of heightened vulnerability fitting UNHCR&rsquo;s resettlement criteria; drafting referral documents in support of claims for resettlement; reviewing intake screenings of volunteer legal advisors; and providing advice to refugees in all matters related to resettlement through drop-in services. The Resettlement Legal Officer is also expected to contribute to advocacy efforts regarding the urban refugee population and to supervise and train volunteer staff. The Resettlement Legal Officer is a member of a team of approximately 20 legal staff and reports to the Resettlement Program Coordinator.
 
 
 
 Responsibilities
 
 
 
 All duties are carried out under the supervision of the Resettlement Program Coordinator.
 
 
 
 Legal and Technical
 
 
 
 <ul>
 <li>
 To conduct the screening and intake of potential clients for representation in resettlement matters.
 </li>
 <li>
 To prepare seven to ten resettlement referrals per month.
 </li>
 <li>
 To maintain good working knowledge of UNHCR policies and procedures in resettlement matters.
 </li>
 <li>
 To assist in the review and preparation of resettlement referrals to UNHCR.
 </li>
 <li>
 To identify cases appropriate for expedited consideration by UNHCR and to draft such requests.
 </li>
 <li>
 To assist with follow-up communication and inquiries to UNHCR regarding resettlement cases.
 </li>
 <li>
 To provide general legal counseling and assistance to refugees regarding their applications for registration, protection, and resettlement before UNHCR.
 </li>
 <li>
 To undertake country of origin research in support of individual claims and for general organizational research purposes. To maintain good working knowledge of the current political and social situations in the countries of origin of StARS&rsquo; clients.
 </li>
 <li>
 To assess extra-legal client needs and refer to other StARS teams or external organizations as appropriate.
 </li>
 <li>
 To undertake comprehensive case management practices including maintaining and updating electronic databases and records for each client, and keeping detailed notes of all casework activities.
 </li>
 <li>
 To adhere to the Nairobi Code of Ethics, the StARS Policies and Procedures Manual, and the StARS Code of Conduct.
 
 
 </li>
 </ul>
 
 Programmatic
 
 
 
 <ul>
 <li>
 To assist the Resettlement Program Coordinator in development and implementation of team policies and procedures.
 </li>
 <li>
 To provide case reporting data to the Resettlement Program Coordinator as requested for purposes of accurately reporting work to senior management, funders, and others.
 </li>
 <li>
 To attend and contribute to meetings and other staff meetings.
 </li>
 <li>
 To build and maintain strong relationships with refugee communities in Cairo.
 </li>
 <li>
 To build and maintain relationships with psychosocial and education staff and operational partners.
 
 
 </li>
 </ul>
 
 Supervisory
 
 
 
 <ul>
 <li>
 To assist the Resettlement Program Coordinator in conducting intensive one-to-two-week training for new volunteers two to three times per year.
 </li>
 <li>
 To assist the Resettlement Program Coordinator in the management of volunteer caseloads, and the provision of case specific advice.
 </li>
 <li>
 To engage proactively in promoting self-care among volunteers and other staff.
 </li>
 <li>
 To ensure high quality legal advice and representation and a refugee rights-based approach.
 
 
 </li>
 </ul>
 
 Finance and Administration
 
 
 
 <ul>
 <li>
 To undergo probation and regular performance appraisals.
 
 
 </li>
 </ul>
 
 Communication and Reporting
 
 
 
 <ul>
 <li>
 To communicate regularly with the Resettlement Program Coordinator, reporting on all major issues and developments in the field and within the Refugee Legal Aid Program.
 </li>
 <li>
 To promote information-sharing within the Refugee Legal Aid Program and StARS on all issues affecting the populations we serve.
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 The ideal candidate will be energetic, articulate, and comfortable interacting with diverse segments of society. She or he will have demonstrated a firm commitment to human rights and refugee issues.
 
 
 
 Essential Qualifications
 
 
 
 <ul>
 <li>
 English being the official language of UNHCR Cairo and StARS, the Resettlement Legal Officer must be fluent in oral and written English.
 </li>
 <li>
 Fluency in Arabic or a refugee language is an advantage.
 </li>
 <li>
 Master&rsquo;s degree in a related field (international development, international law, development studies, Middle East Studies) OR a qualified lawyer in any jurisdiction (J.D., LLB or equivalent) OR a minimum of one year of experience in representing refugees in the resettlement or Refugee Status Determination processes OR two years of experience providing direct representation to indigent people in any setting.
 </li>
 <li>
 Excellent legal research and drafting skills.
 </li>
 <li>
 Knowledge of UNHCR guidelines and procedures, especially resettlement criteria.
 </li>
 <li>
 Knowledge of the general protection situation and vulnerabilities of refugees in Egypt.
 </li>
 <li>
 A demonstrated commitment to and sensitivity toward vulnerable or displaced people.
 </li>
 <li>
 Ability to live and work in a fluid security environment.
 </li>
 <li>
 Proven experience drafting client affidavits and legal arguments.
 </li>
 <li>
 Ability to exercise sound legal judgment, well organized, self-motivated, and reliable.
 </li>
 <li>
 Demonstrated compassion for refugees and displaced people.
 </li>
 <li>
 Demonstrated ability to communicate effectively both orally and in writing.
 </li>
 <li>
 Demonstrated ability to work in a team as well as individually.
 </li>
 <li>
 A positive attitude and sensitive manner when dealing with clients including a range of interviewing skills for dealing with challenging scenarios, particularly in advocating for survivors of violence, trafficking, torture, and sexual and gender-based violence.
 
 
 </li>
 </ul>
 
 Desirable Characteristics
 
 
 
 <ul>
 <li>
 Experience designing and conducting training for non-technical audiences.
 </li>
 <li>
 Managerial experience or familiarity with volunteer oversight.
 </li>
 <li>
 Life and work experience in the Middle East or Egypt or with an urban refugee population.
 
 
 </li>
 </ul>
 
 Working Hours:
 
 The Resettlement Legal Officer is expected to be at work for 40 hours per week, between the hours of 9am and 5pm, from Sunday to Thursday. Longer hours, evening and weekend work are sometimes necessary. Work will be conducted both in StARS premises and also in refugee communities and centers.
 
 
 
 Reporting to:
 
 Resettlement Program Coordinator
 
 
 StARS salaries are standardized per position according to a pay scale and are not negotiable based on the individual experiences and qualifications of the candidate. StARS salaries are competitive with the local market. Position salary will be discussed at the shortlisting and interview stage.
 
 
 
 This position is subject to a three-month probationary period, at which time the employee&rsquo;s performance will be reviewed and probation may be extended.
 
 
 
 
 Closing date for applications:
 
 27 October 2025
 
 
 
 Anticipated Starting date:
 
 2 November 2025
 
 
 How to apply
 
 
 
 To apply:
 
 Please send your Cover Letter and CV and brief legal writing sample to
 
 applications@stars-egypt.org
 
 using the subject line &ldquo;Resettlement Legal Officer&rdquo;
 
 .
 
 All applications should provide contact information for two professional/academic reference (referees will only be contacted after interviews).
 
 
 
 
 Note:
 
 Only short-listed applicants will be contacted for an interview.
 
 
 
 Job details
 
 
 Country
 
 
 <ul>
 <li>
 Egypt
 
 
 </li>
 </ul>
 City Cairo Source
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Type
 
 
 <ul>
 <li>
 Job
 
 
 </li>
 </ul>
 Career category
 
 
 <ul>
 <li>
 Program/Project Management
 
 
 </li>
 </ul>
 Years of experience
 
 
 <ul>
 <li>
 0-2 years
 
 
 </li>
 </ul>
 Theme
 
 
 <ul>
 <li>
 Protection and Human Rights
 
 
 </li>
 </ul>
 Share
 
 
 <ul>
 <li>
 Share this on Facebook
 </li>
 <li>
 Share this on X
 </li>
 <li>
 Post this on LinkedIn
 </li>
 </ul>
</div>

Resettlement Legal Officer

Pipeline Gurus

<div>
 At Pipeline Gurus, our commitment to excellence is reflected in every aspect of our Sales-as-a-Service operations. To uphold our high standards, we are looking for a detail-oriented
 
 Sales Quality Assurance Analyst
 
 to join our team. In this role, you will be responsible for assessing and analyzing our sales processes and interactions to ensure that our sales representatives meet and exceed quality standards. You will provide insights and recommendations based on your analysis to enhance effectiveness, improve the customer experience, and support the growth of our clients.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices
 </li>
 <li>
 Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures
 </li>
 <li>
 Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement
 </li>
 <li>
 Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues
 </li>
 <li>
 Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams
 </li>
 <li>
 Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction
 </li>
 <li>
 Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 2+ years of experience in sales quality assurance, sales analysis, or a similar role
 </li>
 <li>
 Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making
 </li>
 <li>
 Excellent attention to detail and a commitment to maintaining high-quality standards
 </li>
 <li>
 Experience with CRM systems and sales analysis tools
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to provide constructive feedback
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Proactive approach to problem-solving and process improvement
 </li>
 </ul>
</div>

Sales Quality Assurance Analyst

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Worley

<div>
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.
 
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. For more information, visit
 
 
 Worley.com
 
 
 
 As
 
 Senior Quality Assurance Expert
 
 you will be responsible for planning and executing the quality assurance functions on a nuclear project, providing direct interface with the Customer and assists in the training of the Customer&rsquo;s personnel.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provides support to the Project Quality Manager and the Project management team.
 </li>
 <li>
 Represents Worley Quality team at internal &amp; external meetings on the project.
 </li>
 <li>
 Implements Worley Project procedures and processes.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in performing internal audits and audits of Project Contractors and Subcontractors.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in managing the nonconformances and corrective actions during project implementation.
 </li>
 <li>
 Coordinates effectively with Project personnel.
 </li>
 <li>
 Completes reports of work performed accurately and on time
 </li>
 <li>
 Reports on project performance against the baseline plan.
 </li>
 <li>
 Ensure participation in safety and hazard assessments.
 </li>
 <li>
 Reviews and reports on process compliance.
 </li>
 <li>
 Reviews and comments on QA programs and Quality plans, processes, and procedures prepared by the Contractors and their Subcontractors.
 </li>
 <li>
 Reviews, comments, and prepares drafts of client correspondence pertaining to QA systems and processes.
 </li>
 <li>
 Performs other duties as required or assigned.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Strong technical skills; 8+ years of experience in quality assurance in nuclear power plant operation and nuclear construction projects, including experience in audits.
 </li>
 <li>
 Valid qualification as an auditor is a plus.
 </li>
 <li>
 Recognized as having a specialized depth or breadth of expertise.
 </li>
 <li>
 Excellent report writing skills.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English essential, understanding of Russian is a plus.
 </li>
 <li>
 Sound engineering background.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Organized and disciplined, with a capability to plan and schedule tasks and events.
 </li>
 <li>
 Ability to work and interact with multi-cultural teams.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
 
 
 We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 EGY-CAI-Cairo
 
 
 
 Job
 
 
 
 Quality
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Individual Contributor
 
 
 
 Job Posting
 
 
 
 Aug 29, 2025
 
 
 
 Unposting Date
 
 
 
 Nov 28, 2025
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Senior Quality Assurance Expert

Explore 482+ Quality assurance officer in Cairo this November. Find roles across top companies and apply now to boost your career.