administrator - professional development operations

administrative assistant

administrator - professional development operations Jobs in Cairo

admin supervisor

admin. officer

administration coordinator

admin officer

Floward

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Admin Officer provides administrative and operational support to the People &amp; Culture function at country level. The role ensures smooth day-to-day operations through effective coordination of government-related transactions, cost control support, documentation audits, reporting, and office facilities management, while maintaining accuracy, compliance, and efficiency in line with Floward&rsquo;s policies and local requirements.
 
 
 
 Key Responsibilities
 
 
 
 
 Government &amp; External Coordination
 
 
 
 <ul>
 <li>
 Handle government-related transactions, submissions, renewals, and follow-ups with relevant authorities.
 </li>
 <li>
 Maintain accurate records and trackers to ensure timely compliance with local regulations and requirements.
 
 
 </li>
 </ul>
 
 Cost Control &amp; Administrative Audits
 
 
 
 <ul>
 <li>
 Support the review and monitoring of telecom expenses to ensure accuracy and cost efficiency.
 </li>
 <li>
 Maintain and update budget tracker sheets to support cost control and reporting.
 </li>
 <li>
 Audit outsourced attendance records and contract documentation to ensure alignment with agreed terms and internal controls.
 
 
 </li>
 </ul>
 
 Reporting &amp; Technical Support
 
 
 
 <ul>
 <li>
 Prepare comparisons, reports, summaries, and trackers using Microsoft Excel and Word.
 </li>
 <li>
 Ensure accuracy, consistency, and timely submission of administrative reports and documentation.
 
 
 </li>
 </ul>
 
 Office &amp; Facilities Support
 
 
 
 <ul>
 <li>
 Support office maintenance and general facilities coordination.
 </li>
 <li>
 Liaise with vendors and internal stakeholders to ensure smooth and uninterrupted office operations.
 
 
 </li>
 </ul>
 
 General Administrative Support
 
 
 
 <ul>
 <li>
 Provide day-to-day administrative and operational support to the People &amp; Culture function.
 </li>
 <li>
 Support ad hoc administrative tasks as required to ensure smooth workflows.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in an administrative, operations, or support role.
 </li>
 <li>
 Experience handling government-related documentation is preferred.
 </li>
 <li>
 Strong working knowledge of Microsoft Excel and Word
 </li>
 </ul>
</div>

Admin. Officer

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Admin Supervisor
 
 
 
 The Admin Supervisor supports the General Manager and Management Team by keeping priorities, schedules, and communication well coordinated -ensuring leaders stay prepared, aligned, and focused. In addition, the role helps ensure the administrative team delivers smooth day-to-day office operations by coordinating workloads, improving processes, and acting as a key connector across functions. This position requires strong reliability, discretion, attention to detail, and the ability to perform under pressure in a fast-paced environment.
 
 
 
 Position
 
 
 
 As the Admin Supervisor, you will
 
 
 <ul>
 <li>
 Manage the GM&rsquo;s calendar, schedule appointments, and coordinate internal meetings and conference calls
 </li>
 <li>
 Organize travel arrangements, including flights, accommodation, and itineraries
 </li>
 <li>
 Prepare briefing materials, reports, presentations, meeting agendas, and correspondence in a timely and accurate manner
 </li>
 <li>
 Support the GM in documenting key meetings, business reviews, and strategic planning sessions
 </li>
 <li>
 Coordinate weekly management team meetings, ensuring schedules are aligned, materials are prepared, and minutes are accurately recorded and distributed
 </li>
 <li>
 Support the management team in driving cross-functional projects and initiatives
 </li>
 <li>
 Assist in the preparation and follow-up of management presentations and strategic updates
 </li>
 <li>
 Organize and manage logistics for business visitors, including scheduling, hospitality, and onsite arrangements; serve as a point of contact for visiting executives
 </li>
 <li>
 Handle the settlement of the Management Team&rsquo;s expenses in coordination with the accounting department
 </li>
 <li>
 Act as a communication bridge between the GM&rsquo;s office and other departments, ensuring clear and timely information flow
 </li>
 <li>
 Serve as a point of contact for admin-related requests, ensuring smooth office operations and consistent service delivery
 </li>
 <li>
 Support the Admin Manager in identifying areas for process improvement and supporting the development of the admin staff
 </li>
 <li>
 Support the General Services Manager in overseeing the daily activities of the administrative team
 </li>
 <li>
 Handle sensitive information with the utmost discretion and professionalism
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field
 </li>
 <li>
 5+ years of experience in an executive assistant or administrative role
 </li>
 <li>
 Fluent in English &amp; Arabic
 </li>
 <li>
 Strong organizational and multitasking abilities; ability to work under pressure
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other administrative tools
 </li>
 <li>
 Excellent presentation skills
 </li>
 <li>
 Creative, proactive mindset; thinks outside the box
 </li>
 <li>
 Strong attention to detail and problem-solving skills
 </li>
 <li>
 High level of reliability, discretion, and professionalism
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

Admin Supervisor

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
 </li>
 <li>
 Manage performance, KPIs, and SLA delivery across all regions.
 
 
 </li>
 </ul>
 
 Onboarding Operations
 
 
 
 <ul>
 <li>
 Ensure fast and accurate activation of new partners.
 </li>
 <li>
 Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
 
 
 </li>
 </ul>
 
 Restaurant Operations
 
 
 
 <ul>
 <li>
 Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
 </li>
 <li>
 Improve NPS and activation quality.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
 </li>
 <li>
 Oversee end-of-deal collection and reduce faulty stock issues.
 
 
 </li>
 </ul>
 
 Admin Account Management
 
 
 
 <ul>
 <li>
 Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
 </li>
 <li>
 Support Account Managers teams with accurate and timely backend operations.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Standardize SOPs and centralize processes across markets.
 </li>
 <li>
 Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
 </li>
 <li>
 Ensure strong cross-functional alignment with logistics, finance, sales, and training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in Sales Ops, Vendor Ops, or similar.
 </li>
 <li>
 Strong people management skills with experience leading large teams.
 </li>
 <li>
 Excellent analytical, problem-solving, and process improvement capabilities.
 </li>
 <li>
 Ability to manage high-volume operations in a fast-paced environment.
 </li>
 </ul>
</div>

Assistant Manager Sales Operations

Hilton

<div>
 A Business Centre Officer provides administrative support to serve the needs of the Business Center and those Guest and Corporate customers who use it.
 
 
 
 What will I be doing?
 
 
 
 As a Business Centre Officer , you are responsible for providing administrative support to serve the needs of the Business Center and those Guest and Corporate customers who use it. A Business Centre Host will support the activities associated with business functions located in any of the meeting spaces at the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Provide general administrative support such as message taking, copying, faxing, typing and document binding
 </li>
 <li>
 Coordinate conference and meeting room signage, place cards and name badges
 </li>
 <li>
 Ensure that all meeting rooms, equipment and materials are in place and in full working order prior to the start of any event
 </li>
 <li>
 Supervise coffee breaks, welcome drinks and similar events, as required
 </li>
 <li>
 Be the main point of contact for enquiries from conference organisers and delegates as well as any Guests wishing to use the Business Centre facilities
 </li>
 <li>
 Record all charges and any additional goods or services that have been provided
 </li>
 <li>
 Project a professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Comply with hotel security, fire and Health and Safety legislation
 </li>
 <li>
 Attend all training carried out by the hotel
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Business Centre Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer service role in the hotel / leisure / retail sector
 </li>
 <li>
 Calm, efficient and organised
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Excellent IT skills
 </li>
 <li>
 Good organisational skills
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Business Centre Officer

Confidential Company

<div>
 <ol>
 <li>
 Welcome visitors and deliver them to the concerned persons.
 </li>
 <li>
 Responsible for all correspondences in the factory such as phone calls, E-mails, fax and couriers.
 </li>
 <li>
 Responsible for the Service stock (printer papers, CDs, toners &amp; stationary) by preparing the purchasing order and follow-up.
 </li>
 <li>
 Follow-up all telephone lines in the factory either main or extension ones &amp; informing electricity dept. as well as admin. Manager in case of any troubles.
 </li>
 <li>
 Prepare expenses sheet for drivers job advance after revising &amp; registering each invoice regarding (kilometer &ndash; amount &ndash; quantity) and follow-up with finance dept.
 </li>
 <li>
 Register the administration labors&rsquo; over time sheet to be coordinated with HR. dept.
 </li>
 <li>
 Prepare and present the monthly stars presentation.
 </li>
 <li>
 Prepare and calculate the scrap report for suppliers.
 </li>
 <li>
 Participates in providing meals for all labors in the factory in case of working 12 hrs. As well as for all drivers according to the meal limit and Issue the periodical meals invoice.
 </li>
 </ol>
 
 
 
 
 
 Knowledge, Skills and Abilities
 
 
 
 
 Education :
 
 Bachelor degree.
 
 
 
 Experinece:
 
 1-2 years of experince.
 
 
 
 Skills :
 
 
 <ul>
 <li>
 Good English language
 </li>
 <li>
 Decision making
 </li>
 <li>
 Innovation
 </li>
 <li>
 Driving for Results
 </li>
 </ul>
 
 
</div>

Administrative Assistant

ACCA Careers

<div>
 
 Job Description
 
 
 
 
 Job Summary
 
 
 
 Group Internal Audit (GIA) serves as the third line of defence, providing independent assurance over management&rsquo;s control of business operations (first line) and oversight functions maintained by Risk Framework and Policy Owners (second line). While GIA collaborates with control functions such as Finance, Risk and Compliance, it maintains full independence and does not rely solely on their work.
 
 
 The function&rsquo;s mandate is to safeguard the Group&rsquo;s assets, reputation and long-term sustainability by supporting the Board and Executive Management with objective and balanced assurance. In line with the Audit Charter, auditors must demonstrate the highest standards of independence, objectivity and professional judgement, guided by the Institute of Internal Auditors (IIA) Definition of Internal Auditing, Core Principles, Code of Ethics and Professional Standards.
 
 
 The role holder will lead delivery of the GIA strategy in Egypt, ensuring high-quality audits with minimal operational disruption, driving efficiency, supporting change, enhancing customer experience, and fostering a culture aligned with the Group&rsquo;s valued behaviours. Accountability includes managing audit delivery, finalising audit issues and reports, and ensuring work is executed within budget, timelines and methodology standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify and clearly articulate audit risks, agree findings with management, and secure robust remediation plans.
 </li>
 <li>
 Ensure significant country risks are escalated appropriately and adequately covered within the audit cycle.
 </li>
 <li>
 Lead ongoing monitoring of assigned portfolios and maintain strong stakeholder engagement.
 </li>
 <li>
 Oversee annual audit planning, risk assessment and training activities while effectively coordinating audit team resources.
 </li>
 <li>
 Ensure auditors are appropriately qualified, trained and operating with independence and professional diligence.
 </li>
 <li>
 Address internal audit department challenges and escalate material matters to the Audit Committee.
 
 
 </li>
 </ul>
 
 Audit Delivery
 
 
 
 <ul>
 <li>
 Lead assigned audits as Team Manager, supervising Team Leaders and audit staff to ensure delivery of planning documents, risk assessments, issue agreement and reporting outputs in line with GIA methodology.
 </li>
 <li>
 Provide technical guidance and coaching to audit teams.
 </li>
 <li>
 Review and challenge audit outputs to ensure focus on highest risk areas and quality standards.
 </li>
 <li>
 Present draft reports within the GIA review process and ensure adherence to systems and methodology requirements.
 </li>
 <li>
 Monitor implementation of agreed actions and escalate unresolved findings appropriately.
 
 
 </li>
 </ul>
 
 Strategy
 
 
 
 <ul>
 <li>
 Ensure alignment between Egypt audit coverage and Group strategy, independently assessing key and emerging risks.
 </li>
 <li>
 Confirm that strategic initiatives are supported by adequate risk management from both functional and country perspectives.
 </li>
 <li>
 Maintain awareness of regulatory expectations, industry trends and evolving risks.
 </li>
 <li>
 Regularly reassess audit plans to ensure continued relevance based on shifting risk profiles.
 </li>
 <li>
 Preserve independence and adherence to the Audit Charter.
 
 
 </li>
 </ul>
 
 People &amp; Talent
 
 
 
 <ul>
 <li>
 Ensure adequate staffing levels with competent and independent professionals.
 </li>
 <li>
 Facilitate access to training and professional development aligned with regulatory and qualification requirements.
 </li>
 <li>
 Define clear accountability and performance expectations for direct reports.
 </li>
 <li>
 Provide leadership, coaching and succession planning.
 </li>
 <li>
 Foster a culture aligned with the Bank&rsquo;s priorities and promote diversity and inclusion.
 
 
 </li>
 </ul>
 
 Business
 
 
 
 <ul>
 <li>
 Manage audit engagement costs within allocated budgets and oversee overall GIA Egypt expenditure.
 </li>
 <li>
 Identify productivity improvements and cost efficiencies without compromising audit effectiveness.
 </li>
 <li>
 Oversee audit activity across functions, businesses and geographies as applicable.
 
 
 </li>
 </ul>
 
 Processes
 
 
 
 <ul>
 <li>
 Contribute to development of the GIA Audit Plan through risk-based and top-down assessment approaches.
 </li>
 <li>
 Oversee execution of the Egypt audit plan while collaborating with functional audit teams to ensure comprehensive risk coverage.
 </li>
 <li>
 Maintain strong discipline in methodology application and technical audit standards.
 </li>
 <li>
 Demonstrate strong capability in financial analysis, evidence evaluation and stakeholder communication.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Provide independent assurance over first and second line controls as part of the third line of defence.
 </li>
 <li>
 Proactively identify and escalate emerging risks and trends beyond standard audit cycles when required.
 </li>
 <li>
 Adopt forward-looking risk assessment through stakeholder engagement and environmental scanning.
 </li>
 <li>
 Challenge management to ensure appropriate risk identification and effective remediation plans.
 </li>
 <li>
 Review management information (MI) to track trends and audit performance.
 
 
 </li>
 </ul>
 
 Governance
 
 
 
 <ul>
 <li>
 Maintain independence from management and prevent interference in audit activities.
 </li>
 <li>
 Ensure audit coverage includes governance processes in Egypt.
 </li>
 <li>
 Oversee compliance with regulatory and conduct standards.
 </li>
 <li>
 Build effective relationships with stakeholders to strengthen the control environment.
 </li>
 <li>
 Communicate audit findings clearly, including risks and root causes, in language accessible to non-specialists.
 </li>
 <li>
 Escalate delays or unresolved matters promptly.
 </li>
 <li>
 Promote adherence to ethical standards and the Group Code of Conduct.
 
 
 </li>
 </ul>
 
 Regulatory &amp; Business Conduct
 
 
 
 <ul>
 <li>
 Model exemplary conduct aligned with the Group&rsquo;s values.
 </li>
 <li>
 Ensure compliance with applicable laws, regulations and internal policies.
 </li>
 <li>
 Support delivery of Conduct Principles, including Fair Client Outcomes, Effective Financial Markets, Financial Crime Compliance (FCC), and maintaining the Right Environment.
 </li>
 <li>
 Identify, escalate and resolve risk and compliance matters collaboratively.
 </li>
 <li>
 Exercise delegated authority from the Board in line with governance requirements.
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 <ul>
 <li>
 Egypt Country Management Team (Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Risk Officer (CRO), Chief Operating Officer (COO), Heads of Legal, Human Resources (HR), Financial Crime Compliance (FCC), Business Units, Corporate Affairs).
 </li>
 <li>
 Local Regulators and appointed representatives.
 </li>
 <li>
 External auditors and professional service providers.
 </li>
 <li>
 Risk Committees and governance forums.
 </li>
 <li>
 Group Head of Internal Audit, GIA Chief Operating Officer (COO) team, Audit Committees.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Manage Conduct
 </li>
 <li>
 Business Facilitation: Leading initiatives to improve Client experience, efficiency, and cost management
 </li>
 <li>
 Manage Conduct
 </li>
 <li>
 Manage Risk
 </li>
 <li>
 Manage Projects
 </li>
 <li>
 Business Governance &amp; Support: Projects investment governance, product, and process governance, etc.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and Master&rsquo;s degree (or equivalent).
 </li>
 <li>
 Association of Chartered Certified Accountants (ACCA) or Associate of the Institute of Chartered Accountants (ACA) qualification.
 </li>
 <li>
 Minimum 15 years post-qualification experience, including at least 12 years in banking and 10 years within financial management or accounting, with at least 5 years in senior audit leadership.
 </li>
 <li>
 Extensive internal and/or external audit experience with governance exposure.
 </li>
 <li>
 Demonstrated experience with Egypt regulatory requirements and engagement with regulators.
 </li>
 <li>
 Professional audit certification preferred.
 </li>
 <li>
 Ability to travel internationally as required.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 
 
 </li>
 </ul>
 
 Posting End Date:
 
 26/02/2026
 
 
 For further information, and to apply, please visit our website via the &ldquo;Apply&rdquo; button below.
</div>

Head of Audit - Egypt and Senior Audit Manager, Functions

Nextcare

<div>
 The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
 </li>
 <li>
 Proactively handle complaints at the earliest.
 </li>
 <li>
 Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
 </li>
 <li>
 Answer inbound Emails as well as assist customers who have specific inquiries
 </li>
 <li>
 Build customer&rsquo;s interest in the services and products offered by the company
 </li>
 <li>
 Provide personalized customer service of the highest level
 </li>
 <li>
 Update the existing database with changes and the status of each existing/prospective customer/member
 </li>
 <li>
 Document details of all conversation and actions taken.
 </li>
 <li>
 Correspond with Care Centre Management and keep an open channel of communication.
 </li>
 <li>
 Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
 </li>
 <li>
 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background (Medical, Paramedical)
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 </li>
 <li>
 Excellent customer service and support skills.
 </li>
 <li>
 Excellent Arabic &amp; English language skills
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Officer

Explore 23+ Admin officer in Cairo this March. Find roles across top companies and apply now to boost your career.