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quality engineer ii, it operations excellence Jobs in New York United States

quality engineer ii, it operations excellence

senior software engineer 2 Jobs in New York United States

senior software engineer 2

software engineer i Jobs in New York United States

software engineer i

quality engineer ii it operations excellence

American Civil Liberties Union

<div><h2 class="jobSectionHeader">ABOUT THE JOB</h2>

The ACLU seeks applicants for the full-time position of Quality Engineer II, IT Operations Excellence in the Information Technology Department of the ACLU&rsquo;s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. This position may be approved for remote work from a different U.S. location.

The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures that business critical services are available to all staff.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
<h2 class="jobSectionHeader">
WHAT YOU'LL DO</h2>

Reporting to the Chief Information Officer (CIO), the Quality Engineer II, IT Operations will ensure that enterprise information systems, operational processes, and support infrastructure power workforce productivity and collaboration while reducing operational risks through empirical analyses, continuous improvement, and digital quality engineering industry best practices.

In addition to traditional IT governance, risk, and compliance (GRC) responsibilities, they will design and implement comprehensive IT operational metrics in a structured manner that include process engineering in an IT Service Management (ITSM) setting, root cause analyses, operational key performance indicators (KPIs), standard operating procedures (SOPs), change and configuration management, among other quality-driven methods to effectuate a high-performance, resilient, compliant, and scalable IT enterprise.
<h2 class="jobSectionHeader">
YOUR DAY TO DAY</h2>
<ul><li>Working closely with the CIO and IT leadership as the Subject Matter Expert (SME) on Quality Engineering (QE), apply principles, standards, and practices, design the overall QE strategy, coverage landscape, comprehensive roadmap, and adoption management for all functions within the Information Technology department, including but not limited to:
<ul><li>service desk operations, systems administration, user experience,</li>
<li>network and system operations,</li>
<li>technical project and portfolio management, and</li>
<li>enterprise architecture,</li>
</ul>
</li></ul>ensuring that quality controls, measurements (quantitative and qualitative), and processes integrate optimally to effectuate repeatable, predictable, positive outcomes.
<ul>
<li>Quality Engineering Principles: Embed QE principles in every facet of IT operations (quality by design). These principles include but are not limited to proactive quality management, continuous improvement, customer focus, evidence-based decision making, cross-functional collaboration, risk management, and adherence to standards.</li>
<li>IT Governance, Risk, Compliance (GRC) Management: Create, lead, and operationalize an IT GRC program that consists of an integrated technical risk registry in close collaboration with adjacent teams including: Information Security, Privacy and Data Governance, Business Operations, and Security Operations.</li>
</ul>
Develop IT governance framework for testing, reviewing, and monitoring IT operational processes including regulatory horizon scanning and evidence management, vendor product and service licensing, feature release due diligence, regression testing, and compliance audit, and systems audit readiness, response, reporting, and coordination with auditors.
<ul>
<li>IT Policy Management and Enablement: Responsible for policy lifecycle management of all IT policies, SOPs, and procedural documentation including framework and templates development, distribution, attestation, governance, and technical and non-technical staff training on quality standards, practices, and documentation.</li>
<li>Change and Configuration Management: Lead technical change and configuration management best practices, create and operationalize a Change Control Board (CCB) to establish a risk-informed, business impact-assessed framework to categorize, assess, approve, and coordinate change plans to production environments, including routine and ad-hoc systems maintenance, system config changes, new feature / version software releases, and process changes, working collaboratively with in-house staff and external vendors (e.g., managed service providers or MSPs).</li>
<li>Organizational Change Management (OCM): Structure and operationalize an OCM program that consists of communication strategies, training services, and change socialization tailored to diverse stakeholders using compelling and easy-to-digest infographics, visual aids, presentations, regular open office hours, and content preparation for and in collaboration with National Learning and Development, taking a human-centered approach to support and enable staff productivity and collaboration.</li>
<li>KPIs and Analytics: Devise, adopt, and drive service delivery performance and quality metrics through quantitative and qualitative analyses and industry benchmarks to produce KPI reporting and dashboards for technicians, management, and leadership that align with and support organizational objectives in close collaboration with cross-functional experts in various operational roles that integrate with IT.</li>
<li>Operationalize QE and Governance Standards: Embed and enforce QE standards and IT governance through the implementation of an enterprise work management platform, ServiceNow ITSM, as well as other functionally supportive applications in the NOW platform including HR Service Delivery (HRSD) and others.</li>
<li>Continuous Improvement Discipline: Practice, train, and devise a structured implementation and tracking of continuous improvement (Kaizen) initiatives that translate IT efficiencies gained into organizational benefit in quantitative and qualitative measures.</li>
</ul><h2 class="jobSectionHeader">FUTURE ACLU'ERS WILL</h2>
<ul><li>Be committed to advancing the mission of the ACLU</li>
<li>Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives</li>
<li>Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts</li>
</ul><h2 class="jobSectionHeader">WHAT YOU'LL BRING</h2>
<ul><li>A degree in Engineering, Quality Assurance, or a related field including professional roles that demonstrably utilize quality engineering principles and practices</li>
<li>Strong statistical analysis, process engineering, critical thinking, and presentation skills</li>
<li>Proficiency in quality control tools, methodologies, and practices, including but not limited to technical requirements and/or feature defect analysis, test planning and execution including regression testing and analysis, continency planning and exception-handling, and evidence-based decision-making frameworks</li>
<li>Proficiency in analytical and dashboarding tools with elevated aesthetic skills to develop compelling visual aids from a variety of data sources (internal and industry benchmarks)</li>
<li>Exceptional attention to detail with an unwavering commitment to quality in all matters</li>
<li>Strong research experience using tools and methods of inquiry, statistical analysis, literature review, benchmarking, testing and validation, peer review, and other evidence-based methods</li>
<li>Strong written, documentation, and verbal communication skills to capture, critically analyze, and convey operational workflows, requirements (business, functional, technical), use cases, and incidents including root cause analyzes (RCAs), post-mortem reports, lessons learned, SOPs, knowledge base articles, blog posts, and other communication tools</li>
<li>Adept at analyzing human behavior and adapting change strategies accordingly</li>
<li>Experience with Lean Management, Six Sigma, DMAIC (Define, Measure, Analyze, Improve, and Control) improvement cycle, Total Quality Management (TQM), Kaizen, or any structured implementation of quality engineering principles and practices</li>
<li>Experience with Microsoft 365 Office, Exchange, Teams, SharePoint, OneDrive; Asana, MS Planner; Visio, Miro; PowerBI, Tableau</li>
<li>Occasional travel to various National and Affiliate locations to conduct QE audits and lead QE-centric initiatives</li>
<li>Membership with American Society for Quality (ASQ) and attainment or enrollment in education towards attaining professional certifications in the field of Quality Engineering highly desirable (e.g., Certified Quality Engineer, Certified Quality Auditor, Certified Six Sigma Green Belt, Certified Quality Technician, Certified Quality Improvement Associate, Certified Quality Process Analyst, Certified Quality Inspector, Certified Software Quality Engineer)</li>
</ul><h2 class="jobSectionHeader">COMPENSATION</h2>
<div>The ACLU is committed to equity, transparency, and clarity in pay. Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location. The annual salary for this position is $137,206. (Level F), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting.
</div>
<div></div><div>For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf</div>
<h2 class="jobSectionHeader">WHY THE ACLU</h2>

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it&rsquo;s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being.

At the ACLU, we offer a broad range of benefits, which include:
<ul>
<li>Time away to focus on the things that matter with a generous paid time-off policy</li>
<li>Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care &amp; fertility treatment)</li>
<li>Plan for your retirement with 401k plan and employer match</li>
<li>We support employee growth and development through annual professional development funds, internal professional development programs and workshops</li>
</ul><h2 class="jobSectionHeader">OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY &amp; INCLUSION</h2>

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization &ndash; one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we&rsquo;re in the courts or in the office, we believe &lsquo;We the People&rsquo; means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.</div>

Quality Engineer II, IT Operations Excellence

Recruitics

<div>About Recruitics:

Recruitics is where data, creativity, and a whole lot of recruitment magic come together. We&rsquo;re a leading talent attraction and recruitment marketing agency that helps companies find, engage, and hire the people who power their success. From programmatic job advertising and employer brand wizardry to bold creative, smart strategy, and real-time analytics&mdash;we make hiring smarter, easier, and a lot more fun. 
We&rsquo;re big believers in teamwork, curiosity, and doing work that actually makes an impact. If you love solving problems, thinking creatively, and helping companies build amazing teams, you&rsquo;re going to love it here. 
Position Summary:

The Procurement Manager is responsible for leading all strategic sourcing, vendor management, and contract administration activities across the corporate office and its subsidiaries. This role develops and implements enterprise-wide procurement policies, negotiates vendor agreements, and ensures all purchasing and contracting processes adhere to legal, financial, and SOC 2 Type II compliance requirements. 
The ideal candidate combines financial acumen, negotiation expertise, and risk management skills with a collaborative, cross-functional mindset to ensure cost efficiency, service quality, and data integrity throughout the vendor lifecycle. 
Key Responsibilities:

Procurement Strategy &amp; Governance
<ul>
<li>Evaluate current contracts and procurement processes, and develop continued process improvements to streamline workflows.</li>
<li>Manage procurement policies, approval hierarchies, and spend controls in alignment with financial, legal, and SOC 2 standards.</li>
<li>Establish and monitor KPIs (e.g., cost savings, contract utilization, supplier performance) and report regularly to executive leadership.</li>
<li>Partner with IT, Legal, and Finance to ensure vendors meet data security, insurance, and compliance requirements.</li>
<li>Support divisional leaders in evaluating existing and new vendors, as well as RFP / RFQ support and oversight.</li>
</ul>
Contract Administration &amp; Risk Management:
<ul>
<li>Draft, review, and manage all client, vendor, and service contracts across the enterprise.</li>
<li>Work with Sales team and Sales leaders to process and streamline client contracting workflows for speed and efficiency.</li>
<li>Ensure contracts are compliant with legal, regulatory, and SOC 2 Type II control requirements regarding confidentiality, data access, and incident response.</li>
<li>Review key clauses, like indemnification, termination, and intellectual property, to mitigate risk exposure.</li>
<li>Maintain a centralized contract repository with version control, key dates, renewal alerts, and audit documentation.</li>
</ul>
SOC 2 Compliance &amp; Data Integrity:
<ul>
<li>Coordinate IT, Legal, and HR teams to align procurement and contract management practices with SOC 2 Type II security and confidentiality criteria.</li>
<li>Oversee contracts due-diligence processes, including SOC 2 reports, cybersecurity questionnaires, and ongoing monitoring of control adherence.</li>
<li>Ensure secure data exchange and record retention protocols between vendors and internal teams.</li>
<li>Support annual SOC 2 audits by providing documentation and evidence related to procurement and third-party vendor controls.</li></ul> 


Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Finance, or related field required.</li>
<li>5-7 years of progressive experience in procurement, sourcing, or contract management, ideally within a multi-entity or regulated environment.</li>
<li>Strong negotiation, analytical, and vendor management skills.</li>
<li>Demonstrated experience developing procurement policies and managing enterprise contracts.</li>
<li>Familiarity with SOC 2 Type II controls and third-party risk management frameworks.</li>
<li>Experience in procurement software (e.g., Coupa, Ariba, SAP, or NetSuite).</li>
<li>Exceptional attention to detail, stakeholder communication, and organizational skills.</li></ul> 


Compensation &amp; Benefits:
<ul>
<li>Base Salary: $125,000 &ndash; $155,000 (commensurate with experience)</li>
<li>Bonus: 10%</li></ul></div>

Procurement Manager

MBM Corporation

<div>
 
 Take your career further with McLane!
 
 
 
 McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.
 
 
 The Operations Director provides leadership and guidance for DC operational functions such as Transportation, Warehousing, facilities management, building layout, racking and systems, inventory management, and quality assurance. They plan, organize, manage, and support the projects and activities required for the DC with the training, tools, facilities and equipment necessary to support growth, QA compliance and continuous improvement towards productivity and service levels.
 
 
 
 Benefits You Can Count On
 
 
 
 <ul>
 <li>
 Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
 </li>
 <li>
 Paid time off begins day one.
 </li>
 <li>
 401(k) Profit Sharing Plan after 90 days.
 </li>
 <li>
 Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
 
 
 </li>
 </ul>
 
 What You'll Do As a Director Of Operations II
 
 
 
 <ul>
 <li>
 Participate in the development of overall business planning and supply chain planning strategies and develop explicit goals and strategies closely linked to the overall business planning and supply chain process.
 </li>
 <li>
 Coordinate with Corporate Operations Support staff on strategies to improve service levels and Key Performance Indicators (KPIs).
 </li>
 <li>
 Provide leadership for the Transportation and Warehouse departments.
 </li>
 <li>
 Communicate the status of activities and results on an ongoing basis. Ensure all affected location and functional interests are represented and addressed; develop/recommend alterations to procedures and best practices where warranted.
 </li>
 <li>
 Understand, articulate, and execute all QA criterion set forth in supply chain processes.
 </li>
 <li>
 This position has additional duties. Special projects may be assigned at the position supervisor's discretion.
 
 
 </li>
 </ul>
 
 Qualifications You'll Bring As a Director Of Operations II
 
 
 
 <ul>
 <li>
 3+ Have a bachelor's degree in Logistics, Business, Accounting, or a related field.
 </li>
 <li>
 Have at least 5 years of experience in all facets of the foodservice distribution Industry, preferably in the QSR sector.
 </li>
 <li>
 Accounting, planning, and analytical experience is required.
 </li>
 <li>
 Preferred experience with AS/400 systems, JDE, EXCEL, Microsoft Word, and Access programs; XATA, PeopleNet or similar programs.
 </li>
 <li>
 Have a detailed understanding of financial statements and resulting cost implications.
 </li>
 <li>
 Be able to identify financial issues and provide cost effective solutions.
 </li>
 <li>
 Be able to use IT systems to generate and evaluate key performance data.
 </li>
 <li>
 Have experience with multi-shift, 6- to 7-day operations.
 </li>
 <li>
 Have management experience with large DC and driver workforces (200+).
 </li>
 <li>
 Ability to cultivate and manage relationships with customers (100+, comprising 1,000-2,000 stores) and maintain high visibility with major customers, co-ops, and corporate customers.
 </li>
 <li>
 This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
 
 
 </li>
 </ul>
 
 Fit the following? We want you here!
 
 
 
 <ul>
 <li>
 Teamwork oriented
 </li>
 <li>
 Organized
 </li>
 <li>
 Problem solver
 </li>
 <li>
 Detailed
 
 
 </li>
 </ul>
 
 Our roadmap. Our story.
 
 
 
 We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
 
 
 Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
 
 
 All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
 
 For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/
</div>

Director of Operations

Risk Specialists Companies Insurance Agency, Inc.

<div>Join us as an Underwriter II, Private Non-Profit, Financial Lines to play a highly influential role in protecting our clients and growing our business.
Make your mark in Underwriting
AIG Underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, and Multinational Clients. We are reimagining how we help customers to manage risk, transforming our operating model and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague &ndash; empowering our people to grow as insurance professionals and add more value to our customers and AIG.
How you will create an impact
We have an exciting opportunity for an Underwriter II on our Private Non-Profit, Financial Lines team. This role underwrites under general supervision, issuing quotes and policies while ensuring standards and compliance guidelines are met. These individuals will analyze information and can have an opportunity to connect with clients and brokers. Responsibilities include:<ul><li>
Evaluating, prioritizing, and selecting submissions to be underwritten.</li><li>
Demonstrating technical underwriting skills through strategic, thorough account reviews and file documentation.</li><li>
Exercising judgment, negotiating, and making sound business decisions effectively based on level of authority.</li><li>
Adhering to guidelines and underwriting discipline to minimize exposure and appropriately price risks</li><li>
Working with management, brokers, clients, and outside counsel on contract terms and conditions on a portfolio of mainstream and complex risks.</li><li>
Participating in various underwriting and marketing initiatives to improve company results and drive portfolio strategies.</li><li>
Identifying opportunities for growth within new and existing production sources.</li><li>
Working with management to develop unique local broker strategies for assigned brokers to drive profitable results in line with product objectives.</li><li>
Ensuring our marketing initiatives are achieved and that consistent communication of our risk appetite and value proposition are provided to our brokers and clients.</li><li>
Representing AIG at client and broker functions with supervision as necessary/appropriate.</li><li>
Providing superior customer service to brokers and clients (internal &amp; external).</li></ul>
What you&rsquo;ll need to succeed<ul><li>
2-4 years of relevant professional experience. Commercial Insurance Company, Agency or Brokerage experience preferred.</li><li>
Demonstrated sales, marketing, and relationship building experience.</li><li>
Working knowledge of the US Financial Lines business (D&amp;O, EPL, PTL, Cyber, Fidelity) including product features, forms, regulatory environment, and risks etc.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions, especially regarding technical aspects.</li><li>
Comfort with financial statements, analytical tools and technology.</li></ul>
Ready to take your career to the next level? We would love to hear from you.
For positions based in New York City, the base salary range is $76,000 - $103,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We&rsquo;re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits.
#LI-AIG
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what&rsquo;s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security&mdash;as well as your professional development&mdash;to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world&rsquo;s most far-reaching property casualty networks. It is an exciting time to join us &mdash; across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We&rsquo;re committed to creating a culture that truly respects and celebrates each other&rsquo;s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG&rsquo;s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.<div><div><div><div><div><div><div>
Functional Area:</div></div></div></div></div></div></div>
UW - Underwriting
Risk Specialists Companies Insurance Agency, Inc.</div>

Underwriter II, Private Non-Profit, Financial Lines

Axion

<div><h2 class="jobSectionHeader">About Us</h2>
Founded in 2021, Axion Ray is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes.
As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance.
Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion Ray is paving the way for smarter, safer, and more efficient production processes across diverse sectors.
Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion Ray is poised to lead the quality revolution in manufacturing.<h2 class="jobSectionHeader"> 
About the Role:</h2>
We&rsquo;re hiring a Staff Software Engineer to help lead our growing full stack teams. In this role, you'll build and maintain high-quality web applications using React and TypeScript, ensuring seamless integration across the stack. You&rsquo;ll collaborate cross-functionally, contribute to agile development processes, and play a key role in optimizing performance, scalability, and code quality. We're looking for someone with 7+ years of experience, strong front-end and API development skills, and a passion for clean, maintainable code. If you thrive in fast-paced environments and enjoy solving complex problems with a team-first mindset, we&rsquo;d love to meet you<h2 class="jobSectionHeader"> 
Key Responsibilities:
</h2><ul><li>Develop and maintain web applications using React and Typescript</li><li>
Collaborate with cross-functional teams to ensure seamless integration of front-end and back-end functionalities</li><li>
Optimize website performance and ensure scalability</li><li>
Write clean and maintainable code that adheres to industry standards and best practices</li><li>
Troubleshoot and debug issues that arise during development and testing</li><li>
Continuously improve the quality of the codebase through code reviews and refactoring</li><li>
Participate in agile ceremonies such as sprint planning and retrospectives</li><li>
Stay up-to-date with emerging trends and technologies in full-stack development</li></ul><h2 class="jobSectionHeader"> 
Requirements:</h2><ul><li>
You have at least 7 years of experience in software development and are highly skilled in React, Typescript, and APIs</li><li>
You possess strong problem-solving skills and can think critically and creatively to find solutions to complex problems</li><li>
You have excellent communication skills and can articulate technical concepts to both technical and non-technical stakeholders</li><li>
You are detail-oriented and take pride in writing clean, maintainable, and reusable code</li><li>
You are comfortable working in a fast-paced environment and can adapt to changing priorities and requirements</li><li>
You are a self-motivated individual with a passion for building high-quality web applications</li><li>
You are a team player and enjoy collaborating with others to achieve common goals</li></ul><h2 class="jobSectionHeader"> 
Who You Are:</h2>
You&rsquo;re a builder and operator who thrives in fast-moving, high-accountability environments. You take pride in getting things done &mdash; thoughtfully, efficiently, and without drama. You&rsquo;re energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution.
You value feedback &mdash; giving it, receiving it, and acting on it &mdash; and you see collaboration as a competitive advantage, not a burden. You&rsquo;re low-ego but high-agency: you care about winning as a team more than being right individually. You move quickly, communicate directly, and make decisions grounded in impact and data.
You don&rsquo;t need constant direction &mdash; you create momentum. You take ownership for outcomes, and you expect the same from those around you.<h2 class="jobSectionHeader"> 
How We Operate:</h2>
We move fast, work smart, and hold ourselves to a high bar. Axion Ray isn&rsquo;t a 9&ndash;5 &mdash; it&rsquo;s a place for people who take pride in their craft and are motivated by meaningful work. We respect time off and boundaries, but we&rsquo;re also realistic: hard problems sometimes require weekend pushes or late-night thinking sessions. We support that balance &mdash; intensity with respect for recharge.
We stay highly collaborative and connected throughout the day &mdash; much of our communication happens over Slack. We move quickly, share feedback often, and keep discussions open so decisions and context flow freely. If you value crisp communication, rapid iteration, and a steady hum of collaboration, you&rsquo;ll fit right in.<h2 class="jobSectionHeader"> 
We:</h2><ul><li>
Collaborate deeply. Feedback is part of how we build &mdash; everyone has a voice, and ideas win on merit.</li><li>
Leave ego at the door. Titles don&rsquo;t define value; contribution does.</li><li>
Bias toward action. We iterate fast and favor progress over perfection.</li><li>
Communicate with clarity. Direct, transparent, and always in service of the mission.</li><li>
Act like owners. Everyone is accountable for outcomes, not just tasks.</li><li>
Sustain excellence. We push hard but don&rsquo;t glorify burnout &mdash; we&rsquo;re in this for the long game.</li></ul>
If you want to help shape a company redefining how manufacturing operates &mdash; and you thrive in a culture that rewards ownership, speed, and candor &mdash; you&rsquo;ll feel at home here<h2 class="jobSectionHeader"> 
What We Offer:</h2><ul><li>
Work with cutting-edge AI technology making a tangible impact in manufacturing</li><li>
Collaborative, mission-driven team and supportive leadership</li><li>
Generous time off</li><li>
Competitive compensation, equity, and benefits</li><li>
Lunch stipend&hellip;. And much more</li></ul> 
Ready to drive the future of manufacturing with AI? Apply today to join our team and help us build the category-defining platform for quality intelligence. 
 
Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Compensation Range: $220K - $240K</div>

Staff Software Engineer - Fullstack

City National Bank

OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC. The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? All responsibilities are related to Fraud: <ul><li>Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank.</li><li>Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution.</li><li>Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile</li><li>Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels</li><li>Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities</li><li>Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements</li><li>Review and challenge 1LOD risk acceptances and new business initiatives</li><li>Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans</li><li>Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness</li><li>Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability.</li><li>Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy</li><li>Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams</li><li>Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders</li><li>Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC.</li><li>Contribute to ad-hoc assignments/special projects</li><li>Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices.</li><li>Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas</li><li>Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures.</li><li>Support and facilitate audit and regulatory exam activities</li><li>Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success.</li><li>Build and grow risk talent through mentoring, coaching, and training</li></ul> WHAT DO YOU NEED TO SUCCEED? Required Qualifications <ul><li>Bachelor's Degree or equivalent</li><li>Minimum 10 years of experience in the financial services industry</li><li>Minimum 7 years of experience in risk management, operational risk management, compliance, or audit</li><li>Minimum 5 years of control assessment and validation experience</li></ul> Additional Qualifications<ul><li>Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc.</li><li>Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions)</li><li>Strong understanding of three lines of defense risk management structure and requirements</li><li>Strong understanding of Risk Management/Operational Risk Management</li><li>Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution</li><li>Strong knowledge of issue management practices with proven experience in issue resolution</li><li>Ability to handle complexity and ambiguity</li><li>Ability to deal effectively with conflict</li><li>Well-developed influencing skills</li><li>Strong interpersonal, verbal, and written communication skills</li><li>Demonstrated ability to think critically and facilitate change through collaborative effort.</li><li>Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.</li><li>Ability to multitask and prioritize several concurrent initiatives</li><li>Ability to work in a matrix environment</li></ul> WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>Generous 401(k) company matching contribution</li><li>Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>Valued Time Away benefits including vacation, sick and volunteer time</li><li>Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>Career Mobility support from a dedicated recruitment team</li><li>Colleague Resource Groups to support networking and community engagement</li></ul> Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Operational Risk Fraud Oversight Manager II

Navan

<div>Navan is seeking a bold and visionary SVP, Global Operations &amp; Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator.

Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale.

What You'll Do:
<ul>
<li>Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&amp;S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel</li>
<li>Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity</li>
<li>End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)</li>
<li>Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success</li>
<li>Build an Award-Winning Team: Cultivate a high-performing global team and champion a &quot;customer first, always&quot; mindset to elevate Navan's support into an award-winning, best-in-class organization</li>
</ul>
What We're Looking For:
<ul>
<li>12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations</li>
<li>Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment</li>
<li>Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence</li>
<li>Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)</li>
<li>Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones</li>
<li>Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets</li>
<li>Extensive domestic and international travel required</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred</li>
<li>Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate)</li>
<li>Experience building global support hubs and multilingual, multicultural support teams</li></ul></div>

SVP, Global Customer Service and Operations

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