architectural designer ii Jobs in New York United States

architectural designer ii

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quality engineer ii, it operations excellence

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senior creative designer ii

senior implementation manager Jobs in New York United States

senior implementation manager

implementation consultant ii

Brex

<div><div><p><b>Why join us</b></p>
<p>
Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises &mdash; including DoorDash, Flexport, and Compass &mdash; use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.</p>
<p>
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</p></div><p><b>
Implementation</b></p>
<p>
Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It's a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with 'Brex for life'. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.</p>
<p><b>
What You'll Do</b></p>
<p>
The Implementation Consultant role advises and guides customers; ensuring they launch Brex successfully, driving wide adoption, and continually driving business value. Part coach, project manager, consultant, and product expert, our consultants are continually focused on helping our customers improve their financial workflows with Brex.
</p><p><b>Where you'll work</b></p>
<p>
This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Brex to solve them</li>
<li>Play an important role in scoping, consulting, implementing, and achieving customer outcomes with the Brex platform</li>
<li>Partner with customers &amp; project manage implementations and launches including confirming the project plan, mobilizing stakeholders, and tracking activities through implementation</li>
<li>Follow best practices to drive spending activity during implementation</li>
<li>Configure, test, and validate the dashboard with the customer to ensure the product fits their needs and functions as intended</li>
<li>Oversee the integration of the customer's accounting software with the Brex platform or partner with Technical Consultants to scope the proper solution</li>
<li>Manage the customer relationship and expectations, working diligently to provide solutions to any challenges</li>
<li>Work cross-functionally as a member of the Brex account team to deliver a smooth customer experience, including knowledge sharing and keeping our Sales and Customer Success partners informed on customer engagements</li>
<li>Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders</li>
<li>Develop familiarity with the product roadmap and provide a supporting voice into future iterations of the product roadmap</li>
<li>Build and execute a prioritization strategy for managing multiple high-touch customer relationships</li>
<li>Provide change management planning to clients including guiding execution of their change management approach. Guide clients on their communication approach, training materials, and training execution</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>3+ years of relevant work experience in a customer-facing role, preferably within a SaaS organization or consulting firm that delivers SaaS services</li>
<li>2+ years of project management or consulting experience</li>
<li>Experience building processes and programs that benefit customer outcomes</li>
<li>Comfort-leading customer engagements that may contain both technical and non-technical work streams</li>
<li>Excellent communication skills, both with customers and within an organization</li>
<li>Demonstrated ability to provide customized solutions to a variety of customers</li>
<li>Ability to resolve issues and risks in a cross-functional and collaborative way</li>
<li>Strong sense of urgency in driving projects to completion while achieving the desired business outcomes</li>
</ul>
<p><b>Bonus Points</b></p>
<ul>
<li>Implementation experience in Financial, Expense Management, or ERP Software space</li>
<li>Domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement and Corporate Card Program</li>
</ul>
<p><b>Compensation</b></p>
<p>
The expected salary range for this role is $119,328 - $149,160 USD. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.</p><div><p><i>
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a </i><i>brex.com</i><i> domain. Any outreach claiming to be from Brex via other sources should be ignored.</i></p></div></div>

Implementation Consultant II

The Segal Group, Inc.

<div></div><div><div><p>Opportunity:</p><p>
The Vice President, Total Rewards Consultant (&ldquo;Consultant&rdquo;) serves as a Client Relationship Manager (CRM) and key contributor within the corporate markets&rsquo; health consulting business. This role is responsible for maximizing company revenue and profitability by advising and servicing clients, leading strategic initiatives, and delivering consulting services across health, wellbeing, retirement, compensation, and communications. The Consultant acts as a trusted advisor, leveraging deep expertise and strong relationships to influence client organizations and drive business growth.</p><p>
Key Responsibilities:</p><p>
The Consultant is accountable for project planning, managing and overseeing the delivery of consulting services with a focus on large and complex organizations. Key responsibilities include but may not be limited to:</p><ul><li><ul><li> Manage and grow client relationships through regular engagement, needs assessment, and identification of new opportunities.</li></ul></li></ul><ul><li> Lead or support business development and cross-selling initiatives.</li><li> Serve as lead or secondary consultant on select client accounts, providing strategic advice on complex plan issues.</li><li> Deliver technical expertise and complex analysis tailored to client objectives.</li><li> Develop and implement strategic and tactical plans to market and sell the full portfolio of consulting services as needed to support client objectives.</li><li> Represent the company at conferences and industry events, including speaking engagements.</li><li> Expand market reach and deepen relationships within targeted organizations.</li><li> Mentor and provide technical guidance to professional staff.</li></ul><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><br>
Key Requirements:</p><ul><li> A minimum of 15 years of experience within an employee benefits consulting and/or related professional services firm or in corporate environments with significant exposure to health plan strategy and implementation.</li><li> Undergraduate degree required.</li><li> Recognized for professional service environment to have attained stature and recognition for professional and technical competence, business leadership skills, and impact.</li><li> Deep and broad-based expertise in at least one of Segal&rsquo;s service offerings; strong familiarity of multiple employee benefits.</li><li> Proven success in managing client relationships and leading business development initiatives.</li><li> Experience managing large, complex, or interdisciplinary projects.</li><li> Effective communicator, collaborator, and proactive networker.</li><li> Willingness to travel (20-60%).</li><li> If actuarial oriented, minimum EA/ASA accreditation (FSA preferred).</li><li> Ability to work at a desk/computer for extended periods; occasional light lifting; must meet hybrid office requirements.</li><li> Must meet in office requirements for Regions that are hybrid.</li></ul><p><b>
Join Segal:</b></p><p>
If your qualifications align closely with what we have described, we encourage you to apply. Your unique background and skills matter because at Segal, we believe that different experiences and perspectives drive innovation and excellence. We are committed to creating a fair and transparent hiring process and all hiring decisions will be merit-driven. If you require accommodation during the interview, please let us know. Thank you for considering Segal. We are excited to learn more about you!</p><p><b><i>
About Segal and its Total Rewards Program:</i></b></p><p>
Segal is a <b>privately owned</b>, leading North American employee benefit, human resources and investment management consulting firm with <b>over 80 years of history</b> providing trusted advice that improves lives. Clients include public and private corporations, multiemployer trust funds, public sector entities, higher education institutions, institutional advisors, among many others.</p><p>
Segal&rsquo;s total rewards are part of what makes Segal a special place to work. The current salary range for this position is $62,500 - $75,000.</p><p><b>
Please Apply:</b></p><p>
Segal is the right size, the right organization and&hellip;the right move for you! Please apply now.</p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> US-NY-New York</div><div><b>
Work Locations</b><b>:</b> New York 66 Hudson Blvd, E, 20th Flr New York 10001</div><div><b>
Job</b><b>:</b> Consulting - Non-Actuarial Benefits</div><div><b>
Organization</b><b>:</b> New York</div><div><b>
Schedule</b><b>:</b> Regular</div><div>
 Regular Employee</div><div><b>
Employee Status</b><b>:</b> Senior Executive</div><div><b>
Job Type</b><b>:</b> Full-time</div><div><b>
Travel</b><b>:</b> Yes, 50 % of the Time</div><div><b>
Job Posting</b><b>:</b> Nov 10, 2025, 3:02:19 PM</div></div>

VP Benefits Consultant

nSCALE

<p><b>Architectural Designer II</b></p><p>Type: W-2 Employee on Contract, 8 Month Contract, January - August 2026</p><p>Location: NYC/NJ, Hybrid, in-person collaboration at co-working spaces as needed</p><p><b>About Us</b></p><p>nSCALE Design &amp; Development, operates at the intersection of real estate development and architecture, specializing in pre-development consulting, development management, owner&rsquo;s representation, and full service architecture for internally-sourced projects and select clients. nSCALE integrates rigorous financial analysis, market research, and architectural expertise to deliver comprehensive solutions for its clients. The firm has been instrumental in managing notable projects throughout the Midwest and Appalachian region.</p><p><b>Role</b></p><p>We are seeking a technically strong, detail-oriented Intermediate Architectural Designer to join our team on an initial 8-month contract basis, with option to renew. The candidate will support the coordination, documentation, and delivery of multiple concurrent architectural projects from design development through construction administration, however the primary focus will be the adaptive reuse of a 28,000 SF community center in North Carolina.</p><p>The successful candidate is highly proficient in Revit, is comfortable taking ownership of drawing sets and consultant coordination, lead junior staff and specialty consultants, and is able to maintain production quality, technical accuracy, and schedule discipline with limited oversight.</p><p><b>Responsibilities</b></p><ul><li>Manage and coordinate production of design and construction documents in Revit</li><li>Coordinate design information across disciplines (MEP / structural / specialty consultants)</li><li>Conduct existing building surveys and prepare survey reports (travel as applicable)</li><li>Review design documents for code compliance, QA, technical accuracy, and consistency</li><li>Develop construction details and align specifications with drawings</li><li>Support schematic through CA project phases, including RFI and submittal review</li><li>Participate in project meetings with clients, consultants, and internal teams</li><li>Maintain project schedules, priorities, and task tracking for assigned scopes</li><li>Identify coordination gaps, technical risks, or schedule risks and escalate when necessary</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Architecture</li><li>4-6 years of post-graduate experience</li><li>Proficient in Revit</li><li>Experience developing full CD sets for commercial and mixed-use work</li><li>Strong knowledge of U.S. building codes, materials, detailing, and regulatory processes</li><li>Experience coordinating with engineering consultants and construction teams</li><li>Excellent written communication and organization skills</li><li>Able to manage multiple projects simultaneously and work independently</li></ul><p><b>Term &amp; Renewal</b></p><ul><li>8-month contract (Jan 6 &ndash; Aug 31, 2026)</li><li>Option to renew based on performance, project pipeline, and funding</li></ul><p><b>Benefits</b></p><ul><li>PTO: 10 discretionary days + federal holidays</li><li>Medical, dental, and vision insurance</li></ul><p>Job Type: Full-time</p><p>Pay: $55,000.00 - $65,000.00 per year</p><p>Benefits:</p><ul><li>Professional development assistance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Ability to Commute:</p><ul><li>New York, NY 10011 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>New York, NY 10011: Relocate before starting work (Required)</li></ul><p>Work Location: Hybrid remote in New York, NY 10011</p>

Architectural Designer II

Recruitics

<div><p><b>About Recruitics:</b></p>
<p>
Recruitics is where data, creativity, and a whole lot of recruitment magic come together. We&rsquo;re a leading talent attraction and recruitment marketing agency that helps companies find, engage, and hire the people who power their success. From programmatic job advertising and employer brand wizardry to bold creative, smart strategy, and real-time analytics&mdash;we make hiring smarter, easier, and a lot more fun.</p><p></p><p><br>
We&rsquo;re big believers in teamwork, curiosity, and doing work that actually makes an impact. If you love solving problems, thinking creatively, and helping companies build amazing teams, you&rsquo;re going to love it here.</p><p></p><p><b><br>
Position Summary:</b></p>
<p>
The Procurement Manager is responsible for leading all strategic sourcing, vendor management, and contract administration activities across the corporate office and its subsidiaries. This role develops and implements enterprise-wide procurement policies, negotiates vendor agreements, and ensures all purchasing and contracting processes adhere to legal, financial, and SOC 2 Type II compliance requirements.</p><p></p><p><br>
The ideal candidate combines financial acumen, negotiation expertise, and risk management skills with a collaborative, cross-functional mindset to ensure cost efficiency, service quality, and data integrity throughout the vendor lifecycle.</p><p></p><p><b><br>
Key Responsibilities:</b></p>
<p><b>
Procurement Strategy &amp; Governance</b></p>
<ul>
<li>Evaluate current contracts and procurement processes, and develop continued process improvements to streamline workflows.</li>
<li>Manage procurement policies, approval hierarchies, and spend controls in alignment with financial, legal, and SOC 2 standards.</li>
<li>Establish and monitor KPIs (e.g., cost savings, contract utilization, supplier performance) and report regularly to executive leadership.</li>
<li>Partner with IT, Legal, and Finance to ensure vendors meet data security, insurance, and compliance requirements.</li>
<li>Support divisional leaders in evaluating existing and new vendors, as well as RFP / RFQ support and oversight.</li>
</ul>
<p><b>Contract Administration &amp; Risk Management:</b></p>
<ul>
<li>Draft, review, and manage all client, vendor, and service contracts across the enterprise.</li>
<li>Work with Sales team and Sales leaders to process and streamline client contracting workflows for speed and efficiency.</li>
<li>Ensure contracts are compliant with legal, regulatory, and SOC 2 Type II control requirements regarding confidentiality, data access, and incident response.</li>
<li>Review key clauses, like indemnification, termination, and intellectual property, to mitigate risk exposure.</li>
<li>Maintain a centralized contract repository with version control, key dates, renewal alerts, and audit documentation.</li>
</ul>
<p><b>SOC 2 Compliance &amp; Data Integrity:</b></p>
<ul>
<li>Coordinate IT, Legal, and HR teams to align procurement and contract management practices with SOC 2 Type II security and confidentiality criteria.</li>
<li>Oversee contracts due-diligence processes, including SOC 2 reports, cybersecurity questionnaires, and ongoing monitoring of control adherence.</li>
<li>Ensure secure data exchange and record retention protocols between vendors and internal teams.</li>
<li>Support annual SOC 2 audits by providing documentation and evidence related to procurement and third-party vendor controls.</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Finance, or related field required.</li>
<li>5-7 years of progressive experience in procurement, sourcing, or contract management, ideally within a multi-entity or regulated environment.</li>
<li>Strong negotiation, analytical, and vendor management skills.</li>
<li>Demonstrated experience developing procurement policies and managing enterprise contracts.</li>
<li>Familiarity with SOC 2 Type II controls and third-party risk management frameworks.</li>
<li>Experience in procurement software (e.g., Coupa, Ariba, SAP, or NetSuite).</li>
<li>Exceptional attention to detail, stakeholder communication, and organizational skills.</li></ul><br>
<p></p>
<p><b>
Compensation &amp; Benefits:</b></p>
<ul>
<li><b>Base Salary:</b> $125,000 &ndash; $155,000 (commensurate with experience)</li>
<li><b>Bonus:</b><b> 10%</b></li></ul></div>

Procurement Manager

City National Bank

<b>OPERATIONAL RISK FRAUD OVERSIGHT MANAGER II</b><br> WHAT IS THE OPPORTUNITY?<br> Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events.<br> Working with the Enterprise Risk Manager for Fraud and Payment Systems, the Fraud Manager II will contribute to the ongoing review and monitoring of operational risk programs executed by assigned 1LOD business or corporate unit(s), including Risk and Control Assessments, Control Management Activities, Key Risk Indicators, Operational Risk Events, Issue Management, Scenario Analysis, Risk Appetite, Products and aggregating and reporting of operational risk information to the Management Risk Committee, Risk Committee of the Board and RBC.<br> The Fraud Manager II is responsible for providing advisory and oversight for Fraud within ORM, with a particular focus on strengthening operational risk management efforts to support decision-making. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience.<br> WHAT WILL YOU DO?<br> All responsibilities are related to Fraud: <ul><li>Work collaboratively with assigned business or corporate unit(s) to embed an understanding of the risk profile and risk appetite of the bank.</li><li>Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution.</li><li>Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile</li><li>Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels</li><li>Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities</li><li>Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements</li><li>Review and challenge 1LOD risk acceptances and new business initiatives</li><li>Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans</li><li>Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness</li><li>Review and challenge regulatory remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing oversight and challenge throughout the Issue Management Lifecycle, which may include issue details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; control management activities; and sustainability.</li><li>Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy</li><li>Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams</li><li>Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders</li><li>Lead with the preparation of status reports, key metrics and other ORM reporting information as requested by management, the Risk Committee or RBC.</li><li>Contribute to ad-hoc assignments/special projects</li><li>Maintain awareness of current regulatory/industry trends impacting the Bank's operational risk management program or practices.</li><li>Maintain familiarity of, and technical expertise with, business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas</li><li>Act as an internal advisor to business and corporate units regarding the ORM framework, policies and procedures.</li><li>Support and facilitate audit and regulatory exam activities</li><li>Build effective relationships, alliances, and strategic partnerships across CNB and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately. Understand interdependencies to achieve success.</li><li>Build and grow risk talent through mentoring, coaching, and training</li></ul> WHAT DO YOU NEED TO SUCCEED?<br> <b>Required Qualifications </b><ul><li>Bachelor's Degree or equivalent</li><li>Minimum 10 years of experience in the financial services industry</li><li>Minimum 7 years of experience in risk management, operational risk management, compliance, or audit</li><li>Minimum 5 years of control assessment and validation experience</li></ul> <b>Additional Qualifications</b><ul><li>Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc.</li><li>Knowledge of OCC rules and regulations (i.e. heightened standards for Large Financial Institutions)</li><li>Strong understanding of three lines of defense risk management structure and requirements</li><li>Strong understanding of Risk Management/Operational Risk Management</li><li>Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution</li><li>Strong knowledge of issue management practices with proven experience in issue resolution</li><li>Ability to handle complexity and ambiguity</li><li>Ability to deal effectively with conflict</li><li>Well-developed influencing skills</li><li>Strong interpersonal, verbal, and written communication skills</li><li>Demonstrated ability to think critically and facilitate change through collaborative effort.</li><li>Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.</li><li>Ability to multitask and prioritize several concurrent initiatives</li><li>Ability to work in a matrix environment</li></ul><br> <b>WHAT'S IN IT FOR YOU?</b><br> <b>Compensation</b> Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.<br><br> <b>Benefits and Perks</b><br> At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>Generous 401(k) company matching contribution</li><li>Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>Valued Time Away benefits including vacation, sick and volunteer time</li><li>Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>Career Mobility support from a dedicated recruitment team</li><li>Colleague Resource Groups to support networking and community engagement</li></ul> Get a more detailed look at our <u>Benefits and Perks</u>.<br><br> ABOUT US<br> Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at <u>About Us</u>.<br><br> <b>INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b><br> City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br><br>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br><br> Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. <br> Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.<br><br>

Operational Risk Fraud Oversight Manager II

American Civil Liberties Union

<div><h2 class="jobSectionHeader"><b>ABOUT THE JOB</b></h2>
<p>
The ACLU seeks applicants for the full-time position of <b>Quality Engineer II, IT Operations Excellence</b> in the <b>Information Technology Department</b> of the ACLU&rsquo;s National office in <b>New York, NY. </b>This is a <b>hybrid role </b>that has in-office requirements of two (2) days per week or eight (8) days per month. This position may be approved for remote work from a different U.S. location.</p>
<p>
The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures that business critical services are available to all staff.</p>
<p>
This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).</p>
<h2 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h2>
<p>
Reporting to the <b>Chief Information Officer (CIO),</b> the <b>Quality Engineer II, IT Operation</b>s will ensure that enterprise information systems, operational processes, and support infrastructure power workforce productivity and collaboration while reducing operational risks through empirical analyses, continuous improvement, and digital quality engineering industry best practices.</p>
<p>
In addition to traditional IT governance, risk, and compliance (GRC) responsibilities, they will design and implement comprehensive IT operational metrics in a structured manner that include process engineering in an IT Service Management (ITSM) setting, root cause analyses, operational key performance indicators (KPIs), standard operating procedures (SOPs), change and configuration management, among other quality-driven methods to effectuate a high-performance, resilient, compliant, and scalable IT enterprise.</p>
<h2 class="jobSectionHeader"><b>
YOUR DAY TO DAY</b></h2>
<ul><li>Working closely with the CIO and IT leadership as the <b>Subject Matter Expert (SME) </b>on<b> Quality Engineering (QE)</b>, apply principles, standards, and practices, design the overall QE strategy, coverage landscape, comprehensive roadmap, and adoption management for all functions within the Information Technology department, including but not limited to:
<ul><li>service desk operations, systems administration, user experience,</li>
<li>network and system operations,</li>
<li>technical project and portfolio management, and</li>
<li>enterprise architecture,</li>
</ul>
</li></ul><p>ensuring that quality controls, measurements (quantitative and qualitative), and processes integrate optimally to effectuate repeatable, predictable, positive outcomes.</p>
<ul>
<li><b>Quality Engineering Principles:</b> Embed QE principles in every facet of IT operations (quality by design). These principles include but are not limited to proactive quality management, continuous improvement, customer focus, evidence-based decision making, cross-functional collaboration, risk management, and adherence to standards.</li>
<li><b>IT Governance, Risk, Compliance (GRC) Management:</b> Create, lead, and operationalize an IT GRC program that consists of an integrated technical risk registry in close collaboration with adjacent teams including: Information Security, Privacy and Data Governance, Business Operations, and Security Operations.</li>
</ul>
<p>Develop IT governance framework for testing, reviewing, and monitoring IT operational processes including regulatory horizon scanning and evidence management, vendor product and service licensing, feature release due diligence, regression testing, and compliance audit, and systems audit readiness, response, reporting, and coordination with auditors.</p>
<ul>
<li><b>IT Policy Management and Enablement:</b> Responsible for policy lifecycle management of all IT policies, SOPs, and procedural documentation including framework and templates development, distribution, attestation, governance, and technical and non-technical staff training on quality standards, practices, and documentation.</li>
<li><b>Change and Configuration Management:</b> Lead technical change and configuration management best practices, create and operationalize a Change Control Board (CCB) to establish a risk-informed, business impact-assessed framework to categorize, assess, approve, and coordinate change plans to production environments, including routine and ad-hoc systems maintenance, system config changes, new feature / version software releases, and process changes, working collaboratively with in-house staff and external vendors (e.g., managed service providers or MSPs).</li>
<li><b>Organizational Change Management (OCM):</b> Structure and operationalize an OCM program that consists of communication strategies, training services, and change socialization tailored to diverse stakeholders using compelling and easy-to-digest infographics, visual aids, presentations, regular open office hours, and content preparation for and in collaboration with National Learning and Development, taking a human-centered approach to support and enable staff productivity and collaboration.</li>
<li><b>KPIs and Analytics:</b> Devise, adopt, and drive service delivery performance and quality metrics through quantitative and qualitative analyses and industry benchmarks to produce KPI reporting and dashboards for technicians, management, and leadership that align with and support organizational objectives in close collaboration with cross-functional experts in various operational roles that integrate with IT.</li>
<li><b>Operationalize QE and Governance Standards:</b> Embed and enforce QE standards and IT governance through the implementation of an enterprise work management platform, <b>ServiceNow ITSM</b>, as well as other functionally supportive applications in the NOW platform including <b>HR Service Delivery (HRSD)</b> and others.</li>
<li><b>Continuous Improvement Discipline:</b> Practice, train, and devise a structured implementation and tracking of continuous improvement (Kaizen) initiatives that translate IT efficiencies gained into organizational benefit in quantitative and qualitative measures.</li>
</ul><h2 class="jobSectionHeader"><b>FUTURE ACLU'ERS WILL</b></h2>
<ul><li>Be committed to advancing the mission of the ACLU</li>
<li>Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives</li>
<li>Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts</li>
</ul><h2 class="jobSectionHeader"><b>WHAT YOU'LL BRING</b></h2>
<ul><li>A degree in Engineering, Quality Assurance, or a related field including professional roles that demonstrably utilize quality engineering principles and practices</li>
<li>Strong statistical analysis, process engineering, critical thinking, and presentation skills</li>
<li>Proficiency in quality control tools, methodologies, and practices, including but not limited to technical requirements and/or feature defect analysis, test planning and execution including regression testing and analysis, continency planning and exception-handling, and evidence-based decision-making frameworks</li>
<li>Proficiency in analytical and dashboarding tools with elevated aesthetic skills to develop compelling visual aids from a variety of data sources (internal and industry benchmarks)</li>
<li>Exceptional attention to detail with an unwavering commitment to quality in all matters</li>
<li>Strong research experience using tools and methods of inquiry, statistical analysis, literature review, benchmarking, testing and validation, peer review, and other evidence-based methods</li>
<li>Strong written, documentation, and verbal communication skills to capture, critically analyze, and convey operational workflows, requirements (business, functional, technical), use cases, and incidents including root cause analyzes (RCAs), post-mortem reports, lessons learned, SOPs, knowledge base articles, blog posts, and other communication tools</li>
<li>Adept at analyzing human behavior and adapting change strategies accordingly</li>
<li>Experience with Lean Management, Six Sigma, DMAIC (Define, Measure, Analyze, Improve, and Control) improvement cycle, Total Quality Management (TQM), Kaizen, or any structured implementation of quality engineering principles and practices</li>
<li>Experience with Microsoft 365 Office, Exchange, Teams, SharePoint, OneDrive; Asana, MS Planner; Visio, Miro; PowerBI, Tableau</li>
<li>Occasional travel to various National and Affiliate locations to conduct QE audits and lead QE-centric initiatives</li>
<li>Membership with American Society for Quality (ASQ) and attainment or enrollment in education towards attaining professional certifications in the field of Quality Engineering highly desirable (e.g., Certified Quality Engineer, Certified Quality Auditor, Certified Six Sigma Green Belt, Certified Quality Technician, Certified Quality Improvement Associate, Certified Quality Process Analyst, Certified Quality Inspector, Certified Software Quality Engineer)</li>
</ul><h2 class="jobSectionHeader"><b>COMPENSATION</b></h2>
<div>The ACLU is committed to equity, transparency, and clarity in pay. Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location. The annual salary for this position is <b>$137,206.</b><b> (Level F)</b>, reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting.
</div>
<div></div><div>For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf</div>
<h2 class="jobSectionHeader"><b>WHY THE ACLU</b></h2>
<p>
For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it&rsquo;s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.</p>
<p>
We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being.</p>
<p>
At the ACLU, we offer a broad range of benefits, which include:</p>
<ul>
<li>Time away to focus on the things that matter with a generous paid time-off policy</li>
<li>Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care &amp; fertility treatment)</li>
<li>Plan for your retirement with 401k plan and employer match</li>
<li>We support employee growth and development through annual professional development funds, internal professional development programs and workshops</li>
</ul><h2 class="jobSectionHeader"><b>OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY &amp; INCLUSION</b></h2>
<p>
Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change. We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization &ndash; one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we&rsquo;re in the courts or in the office, we believe &lsquo;We the People&rsquo; means all of us.</p>
<p>
With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.</p>
<p><i>
The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email </i><i>benefits.hrdept@aclu.org</i><i>. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.</i></p>
<p><b>
The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.</b></p></div><p></p>

Quality Engineer II, IT Operations Excellence

United Nations

<div><div><div><div>Result of Service
</div><div>To advise the CFT Programme on how to develop a training curriculum, deliver technical presentations, and moderate discussions for the effective implementation of two one-week courses on countering the financing of terrorism to take place in Moroni and Riyadh.
</div></div><div><div>Work Location
</div><div>Home-based, with travel to Moroni and Riyadh for one week each.
</div></div><div><div>Expected duration
</div><div>30 working days for each consultant over a period of 6 months.
</div></div><div><div>Duties and Responsibilities
</div><div>Under the supervision of a Programme Management Officer from the CFT Programme, the two consultants would provide the following guidance to CFT Programme for the two one-week courses of the 30-day (each) consultancy: &bull; Develop a training curriculum and other training material (annotated agenda, PowerPoint presentations, case scenarios, etc.) for the delivery of a one-week course on countering the financing of terrorism, to be implemented in two different locations. The training course will address topics such as, inter alia, public-private partnerships, financial sanctions, asset freezing, international cooperation, new and emerging technologies, investigating and prosecuting terrorism financing, risk assessments and trends. &bull; Implementation of the training courses, to be held Moroni and Riyadh, through the delivery of technical presentations and the facilitation and moderation of discussions and group exercises.
</div></div><div><div>Qualifications/special skills
</div><div>Minimum of 7 years of operational expertise in combating financial crimes,including investigating or prosecuting terrorism-financing cases, is required. Progressive experience in capacity-building activities on preventing financial crimes, especially in risk assessments, domestic coordination, criminal justice, international cooperation, and information sharing, is essential. Experience working with UN bodies or relevant entities on FATF standards and a strong knowledge of UN sanctions are crucial. Experience working with national authorities such as financial intelligence units, law enforcement, finance, foreign affairs, Treasury officials, regulators, supervisors, and private sector entities is desirable. Have proven publications or is part of a community of eminent experts of the field.
</div></div><div><div>Languages
</div><div>Proficiency in English. Working knowledge of French and/or Arabic is an advantage.
</div></div><div><div>Additional Information
</div><div>PROFESSIONALISM: The candidate should have the following professional competencies. In-depth legal knowledge of and good practical experience in aspects related to combating financial crime and the financing of terrorism and its legal and law enforcement dimensions, as well as financial regulatory systems. Comprehensive knowledge of and exposure to the range of international standards, instruments, mechanisms, approaches, and issues relevant to counter money-laundering and terrorist financing. Comprehensive knowledge of relevant resolutions of the Security Council and the General Assembly, as well as on existing United Nations system entities and their respective mandates, policies, and guidelines, as those relate to suppressing the financing of terrorism. Comprehensive knowledge of FATF standards. Strong analytical skills and ability to conduct comprehensive legal research on a range of issues, including those of a complex nature. Proficiency in drafting and ability to prepare well and under time pressure briefs, opinions, statements, and other written materials. COMMUNICATION: Speaks and writes clearly and effectively, including the ability to produce written reports in a clear and concise style and to deliver presentations to external audiences with language, tone, style, and format tailored to match the audience. Maintains a timely and consistent flow of information with relevant colleagues as necessary. Demonstrates openness in sharing information and keeping people informed and being able to build and maintain effective partnerships. PLANNING AND ORGANIZATION: Skills and ability to coordinate the work of others, work to tight deadlines and handle multiple concurrent projects. A good understanding of contemporary international relations and the UN system, organization, and interrelationships. If travel is authorized, it will be in Economy Class. Candidates should list all work experience and diplomas in the relevant part of the application. Work experience and diplomas only mentioned in the cover letter will not be considered for screening purposes. Statements must include concrete start and end dates, detailed description of tasks and achievements and whether the experience was obtained in full-time or part-time. Candidates should note that eligibility and fees will be decided based on their submitted application only. There is no option to revise an application after submission. An appointment shall not be granted to a person who is the father, mother, son, daughter, brother, or sister, including step-parents, step-children, and step-siblings of a staff member.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

CONSULTANT(s) (with the Global Coordinated Programme on Detecting, Preventing and Countering the Financing of Terrorism)

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