quality engineer

consultant, qa/qc

engineering manager

planning manager

projects manager

quality manager

IGT Solutions

<div>
 
 We are seeking a highly experienced and results-driven
 
 Quality Manager
 
 to lead the Quality Assurance function for a key strategic program within our organization. This is a dedicated role where you will be instrumental in driving quality, customer satisfaction, and compliance across all contact center operations supporting a major global client in the travel/airline sector. If you have a passion for operational excellence and a proven track record in contact center quality, we invite you to apply.
 
 
 
 
 
 🌟 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 Team Leadership:
 
 Manage, coach, and develop a team of QA Analysts/Monitors, fostering a high-performance culture.
 </li>
 <li>
 
 Strategic Oversight:
 
 Design, implement, and maintain a robust Quality Assurance framework tailored to the specific program's needs.
 </li>
 <li>
 
 Performance Improvement:
 
 Analyze quality trends, conduct root cause analysis (RCA) using methodologies like
 
 5 Whys and Fishbone
 
 , and present actionable insights to internal and client stakeholders.
 </li>
 <li>
 
 Stakeholder Management:
 
 Serve as the primary quality liaison, driving collaboration with Operations, Training, WFM, and the
 
 Client team
 
 .
 </li>
 <li>
 
 Compliance &amp; Standards:
 
 Ensure strict adherence to service standards, regulatory guidelines, data privacy, and security policies.
 </li>
 <li>
 
 Framework Management:
 
 Lead calibration sessions, design/update scorecards, build comprehensive SOPs, and manage the QA platform.
 </li>
 </ul>
 
 
 
 
 
 ✅ Required Qualifications
 
 
 
 
 
 
 
 
 
 
 1. Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 3&ndash;5+ years of experience
 
 in Contact Center Quality Assurance.
 </li>
 <li>
 
 Proven experience managing or leading QA teams.
 
 </li>
 <li>
 Experience supporting customer service, sales, or technical support programs.
 </li>
 <li>
 Demonstrated success driving quality improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 2. Technical &amp; Analytical Skills
 
 
 
 
 
 <ul>
 <li>
 
 Strong understanding of key contact center KPIs
 
 (QA scores, CSAT/NPS, AHT, FCR, compliance, etc.).
 </li>
 <li>
 Ability to analyze trends, identify root causes, and
 
 present data-driven, actionable insights.
 
 </li>
 <li>
 Familiarity with QA frameworks, calibration processes, and scorecard design.
 </li>
 <li>
 Proficiency with MS Excel/Google Sheets and data visualization tools (Tableau, Power BI, etc.).
 </li>
 <li>
 Experience with
 
 QA platforms
 
 and
 
 strong documentation skills
 
 (SOPs, workflows, process maps).
 </li>
 </ul>
 
 
 
 
 
 3. Leadership &amp; Management Skills
 
 
 
 
 
 <ul>
 <li>
 Ability to coach, mentor, and develop a QA team.
 </li>
 <li>
 
 Strong stakeholder management skills
 
 across various departments and the Client team.
 </li>
 <li>
 Skilled in
 
 facilitation of calibrations
 
 , feedback sessions, and performance discussions.
 </li>
 <li>
 Ability to influence without authority and manage sensitive feedback conversations.
 </li>
 <li>
 Strong time management and project management skills.
 </li>
 </ul>
 
 
 
 
 
 4. Quality &amp; Compliance Expertise
 
 
 
 
 
 <ul>
 <li>
 Knowledge of standard QA methodologies (sampling, audits, calibration, VOC integration).
 </li>
 <li>
 Understanding of compliance requirements (data privacy, security policies, regulatory guidelines).
 </li>
 <li>
 Ability to conduct deep-dives and lead RCA methodologies (e.g., 5 Whys, Fishbone).
 </li>
 <li>
 Experience creating and updating scorecards and audit guidelines.
 </li>
 <li>
 Understanding of call-flow best practices, soft skills, and process adherence.
 </li>
 </ul>
 
 
 
 
 
 5. Soft Skills
 
 
 
 
 
 <ul>
 <li>
 
 Excellent communication skills
 
 (verbal and written).
 </li>
 <li>
 High attention to detail with a
 
 strong sense of ownership.
 
 </li>
 <li>
 Ability to work cross-functionally and foster collaboration.
 </li>
 <li>
 Comfortable working under pressure and managing multiple tasks simultaneously.
 </li>
 <li>
 A dedicated problem-solver with a
 
 continuous improvement mindset.
 
 </li>
 </ul>
 
 
 
 
 
 ➕Preferred Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Experience in the travel or airline domain
 
 is a significant advantage.
 </li>
 <li>
 Experience in
 
 BPO/outsourcing environments
 
 or multi-client setups.
 </li>
 <li>
 Lean Six Sigma Yellow/Green Belt certification.
 </li>
 <li>
 Knowledge of speech analytics and automation QA tools.
 </li>
 <li>
 Experience creating client-facing insights decks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Apply Today!
 
 
 
 
 
 
 If you are ready to take ownership of the quality journey for a major global client and meet the qualifications listed above, we encourage you to apply. Join us in setting the standard for exceptional customer experience!
 
</div>

Quality Assurance Manager

Electrolux Group

<div>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Manage &amp; lead quality staff engaged in Process and final inspection activities.
 </li>
 <li>
 Provide technical expertise &amp; instruction to his subordinate.
 </li>
 <li>
 Evaluate his team performance against their job requirement and define training needs on regular bases to upgrade their skills.
 </li>
 <li>
 Ensure that all products under processing are produced according to their related specs.
 </li>
 <li>
 Ensure the availability of all measuring equipment &amp; inspection instruments needed for in process inspection.
 </li>
 <li>
 Use and apply statistical tools to analyze and expire the product related data of the being inspection and/or tested.
 </li>
 <li>
 Discus on daily bases with production manager &amp; senior the product defects to prevent &amp; reduce cause of defect occurrence.
 </li>
 <li>
 Issue the inspection of in process products related documents (work instruction, inspection instruction)
 </li>
 <li>
 Follow up &amp; supervise all inspection activities &amp; relating or affecting activities
 </li>
 <li>
 Monitor the final products returned from Customers &amp; After sales service sector reports
 </li>
 <li>
 Establishing the required action plans to improve final product &amp; customer returns KPIs
 </li>
 <li>
 Aware and implement the requirement of quality management system ISO 9001-2008.
 </li>
 <li>
 Ensure that all used testing equipment and/or tools under his supervision are subjected for calibration program follow the program implement for each.
 </li>
 <li>
 Generate &amp; create ideas and techniques for continuous improvement related to this area of interest to minimize the cost of processing or inspection.
 
 
 </li>
 </ul>
 
 Reporting to
 
 :
 
 PL Quality Leader
 
 
 
 
 Competencies
 
 
 
 
 (Refer to the Electrolux Core Competencies:
 
 
 
 
 
 ENERGY
 
 
 
 &ndash; Deliver Results. Leading others &amp; self. Ambition &amp; Drive
 
 
 
 
 
 OPENESS
 
 
 
 &ndash; Consumer &amp; Customer Focus. Cross Collaboration &amp; Networking
 
 
 
 
 
 AGILITY
 
 
 
 &ndash; Adaptability. Judgement &amp; Decision Making. Acumen.
 
 
 
 
 
 GROWTH
 
 
 
 &ndash; Innovation &amp; Curiosity. Coaching Others and Self. Learning Ability
 
 )
 
 
 
 Educational Requirements
 
 
 
 
 Bachelor of Engineering (Mechanical/Mechatronics are preferred)
 
 
 
 
 Experience And Skill Requirements
 
 
 
 
 0-3 years of experience in quality and preferred with industrial quality.
 
 
 
 
 Language Requirements
 
 
 
 
 Fluent in English and Arabic.
 
</div>

Quality Engineer

Imploy Egypt

<div>
 
 
 Senior Quality Control Engineer | Full-Time | On-Site | Cairo, Egypt
 
 
 
 We are a trusted recruitment partner dedicated to connecting exceptional talent with world-class organizations. On behalf of a
 
 leading electronics manufacturing company based in Cairo, Egypt
 
 , we are seeking a highly skilled and detail-oriented
 
 Senior Quality Control Engineer
 
 to ensure production excellence and maintain the highest standards of product quality. This is a
 
 full-time on-site role
 
 offering a dynamic work environment within a growing industrial leader.
 
 
 
 About the Role
 
 
 
 As a Senior Quality Control Engineer, you will be responsible for overseeing the quality control process across all stages of electronic product manufacturing. You will lead inspections, testing, and continuous improvement initiatives to ensure compliance with industry standards and customer requirements. This role is ideal for a hands-on engineer with strong analytical skills and a passion for precision and process optimization.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Supervise and execute quality control procedures throughout the manufacturing process to ensure compliance with specifications and standards.
 </li>
 <li>
 Conduct inspections and tests on raw materials, components, and finished products.
 </li>
 <li>
 Identify root causes of quality issues and drive corrective and preventive action plans (CAPA).
 </li>
 <li>
 Lead continuous improvement initiatives focused on reducing defects and enhancing efficiency.
 </li>
 <li>
 Collaborate with production, design, and procurement teams to maintain consistent quality performance.
 </li>
 <li>
 Prepare and maintain detailed quality documentation, reports, and performance metrics.
 </li>
 <li>
 Support internal and external audits, ensuring adherence to ISO and customer-specific requirements.
 </li>
 <li>
 Mentor junior quality engineers and technicians, promoting a culture of quality and accountability.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Electrical Engineering, Electronics, Industrial Engineering
 
 , or a related field.
 </li>
 <li>
 Minimum
 
 5&ndash;7 years of experience
 
 in quality control within the
 
 electronics or manufacturing industry
 
 .
 </li>
 <li>
 Strong knowledge of
 
 quality standards and methodologies
 
 (ISO 9001, Six Sigma, Lean Manufacturing, etc.).
 </li>
 <li>
 Hands-on experience with
 
 inspection tools, measurement systems, and testing procedures
 
 .
 </li>
 <li>
 Excellent analytical, documentation, and problem-solving skills.
 </li>
 <li>
 Proficiency in
 
 Microsoft Office and quality management software
 
 .
 </li>
 <li>
 Strong communication and leadership abilities, with a detail-oriented mindset.
 </li>
 <li>
 Fluency in
 
 English
 
 and
 
 Arabic
 
 is required.
 </li>
 </ul>
 
 
 What&rsquo;s Offered
 
 
 <ul>
 <li>
 Full-time on-site position in
 
 Cairo, Egypt
 
 .
 </li>
 <li>
 Opportunity to join a
 
 leading electronics manufacturer
 
 with a strong focus on innovation and quality.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Collaborative and performance-driven work environment.
 </li>
 <li>
 Continuous professional development and career growth opportunities.
 </li>
 </ul>
 
 
 Apply Now
 
 
 
 If you are a quality-driven professional with a passion for precision, leadership, and process improvement, we invite you to apply and help shape the next generation of high-quality electronic products.
 
</div>

Quality Control Engineer

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Quality &amp; Continuous Improvement Supervisor is responsible for creating and overseeing all activities related to the definition, implementation, and continuous improvement of the Integrated Management System. The role supports the progression of the Quality Improvement strategy by analyzing information derived from service failures and implementing corrective actions to drive continuous improvement and reduce future failure demand across the business.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Quality Management System (QMS) Implementation &amp; Control
 
 
 
 <ul>
 <li>
 Defining and implementing the Integrated/Quality Management System as per the ISO 9001:2015 standard requirements.
 </li>
 <li>
 Implementing the Integrated/Quality Management System as per the ISO 45001:2018 and 14001:2015 standard requirements.
 </li>
 <li>
 Designing and developing quality processes that support the business objectives.
 </li>
 <li>
 Ensure that the organization sets up and follows measurable quality objectives particularly relating to the quality of the service and customer satisfaction.
 </li>
 <li>
 Utilize and develop valid internal and external standards to measure quality.
 </li>
 <li>
 Provides content knowledge in the interpretation, implementation, and maintenance of all accreditations, national quality assurance standards or regulatory standards to match external requirements.
 </li>
 <li>
 Responsible for ISO 9001, 45001, and 14001 certifications.
 
 
 </li>
 </ul>
 
 Continuous Improvement (CI) &amp; Innovation
 
 
 
 <ul>
 <li>
 Works to promote quality improvement and innovation and monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.
 </li>
 <li>
 Deploy and execute the Continuous Improvement Framework (CIF).
 </li>
 <li>
 Assist to implement effective continuous improvement (CI) training plans that develop and sustain a CI culture, ensuring a constant safety focus.
 </li>
 <li>
 Support the other departments by providing continuous improvement tools and methodology.
 </li>
 <li>
 Utilize analytical / statistical tools &amp; methods combined with the ability to select and apply them to make data-based decisions.
 </li>
 <li>
 Utilize Lean Six Sigma tools in quality improvement projects.
 </li>
 <li>
 Develop corrective actions and processes to drive continuous improvement.
 </li>
 <li>
 Maintains accountability for ongoing self-development activities, especially related to presentation facilitation and application of quality improvement activities.
 
 
 </li>
 </ul>
 
 Auditing &amp; Compliance
 
 
 
 <ul>
 <li>
 Assist in the Internal Audit Plan and be part of the Internal Audit Team.
 </li>
 <li>
 Assist and communicate major problems with other directorates on the RDMC Action Plan.
 </li>
 <li>
 Provides content knowledge in the interpretation, implementation, and maintenance of all accreditations, national quality assurance standards or regulatory standards to match external requirements.
 
 
 </li>
 </ul>
 
 Training &amp; Knowledge Sharing
 
 
 
 <ul>
 <li>
 Provide Quality Related training.
 </li>
 <li>
 Assist to implement effective continuous improvement (CI) training plans that develop and sustain a CI culture, ensuring a constant safety focus.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Other duties and responsibilities might be assigned.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive Safety culture within the workplace and attend any Safety-related meetings/briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of the Company Safety Policy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering/Pharma or any related Fields.
 </li>
 <li>
 Demonstrated proficiency in the principles of Quality Assurance
 </li>
 <li>
 Demonstrated proficiency in the principles of HSE and environment
 </li>
 <li>
 Fluent in both Arabic and English.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Knowledge of ISO 9001, 14001, and 45001 standards.
 </li>
 <li>
 Knowledge of Internal Audit processes.
 </li>
 <li>
 Certified Lead Auditor is preferred for ISO 9001, 14001, and 45001.
 </li>
 <li>
 Lean Enterprise and Six Sigma methodologies.
 </li>
 <li>
 Root Cause Analysis.
 </li>
 <li>
 Statistical Process Control.
 </li>
 <li>
 Knowledge of quality improvement concepts and methodology.
 </li>
 <li>
 Demonstrated experience using problem-solving and Six Sigma statistical tools to solve problems.
 </li>
 <li>
 Strong IT skills and ability to learn and manage databases.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5 to 7 years of experience in Quality Management.
 </li>
 <li>
 Proven experience in building, deploying, and maintaining Integrated Management Systems (ISO 9001, 45001 &amp; 14001) is a must.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Quality-Driven Mindset: Demonstrates a strong commitment to maintaining and enhancing quality standards across all processes, ensuring compliance with ISO requirements and promoting a culture of excellence.
 </li>
 <li>
 Continuous Improvement Orientation: Actively seeks opportunities to optimize systems and workflows by applying Lean Six Sigma and analytical tools to achieve measurable performance improvements.
 </li>
 <li>
 Attention to Detail: Maintains accuracy and consistency in data collection, documentation, and audit processes to ensure reliability and compliance with established standards.
 </li>
 <li>
 Collaboration &amp; Support: Works effectively with cross-functional teams, providing guidance, training, and support to ensure consistent application of quality and continuous improvement practices.
 </li>
 <li>
 Accountability &amp; Initiative: Takes ownership of assigned tasks and demonstrates initiative in identifying issues, developing corrective actions, and following through on implementation to achieve sustainable results.
 </li>
 <li>
 Analytical Thinking: Uses data and statistical tools to identify trends, root causes, and opportunities for improvement, making informed, evidence-based decisions.
 </li>
 <li>
 Commitment to Safety: Promotes and upholds a strong safety culture by integrating safety principles into all quality and improvement activities.
 </li>
 <li>
 Adaptability &amp; Learning: Continuously develops professional knowledge and skills to stay current with evolving standards, best practices, and industry requirements.
 </li>
 </ul>
</div>

Quality & Continuous Improvement Supervisor

Cilantro

<div>
 Owns the CAPA process and manages documentation and follow-up of quality incidents
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Track and monitor CAPA progress and closure.
 </li>
 <li>
 Perform root cause analysis for identified issues.
 </li>
 <li>
 Support teams in developing and implementing effective action plans.
 </li>
 <li>
 Ensure CAPA documentation is complete and compliant with company standards.
 </li>
 <li>
 Follow up on corrective and preventive actions to verify effectiveness.
 </li>
 <li>
 Prepare CAPA reports and provide regular status updates to management.
 </li>
 <li>
 Identify trends and recurring issues to drive continuous improvement initiatives.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong follow-through and accountability
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Proficient in data analysis using Excel and basic Power BI
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Effective communication and collaboration skills
 </li>
 </ul>
</div>

CAPA Coordinator

Medline Industries, LP

<div>
 
 Job Summary:
 
 
 This position is responsible for product inspection and submitting inspection result, deal with it when there is any finding, and other tasks that line manager arranged.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Conduct pre-shipment inspection by preparing the inspection procedure and documents according to Medline request and schedule, inspect products and conclude inspection result, submit inspection report, and share with relevant person in time.
 </li>
 <li>
 Provide clear and detailed information and evidence to corporate div QA and stakeholders for lot rejection/questions within same day of inspection.
 </li>
 <li>
 Identify risks related to quality discrepancies and provide suggestions to supervisor or manager in a timely and efficient manner.
 </li>
 <li>
 Provide constructive suggestion or bring the error of the procedure/products to divisional QA/PM to optimize the inspection process and improve the efficiency.
 </li>
 <li>
 Follow company policy and requirement to complete the related documents such as expense, performance review etc. in timely manner.
 </li>
 <li>
 Be flexible to accept the work arrangement change when needed.
 </li>
 <li>
 Complete other tasks assigned by supervisor or manager in timely manner.
 </li>
 <li>
 Frequent travel required.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Education level: College degree or above.
 </li>
 <li>
 Working experience: 1 years or above quality control experience with quality sense.
 </li>
 </ul>
 
 Medical device industry experience is a plus.
 
 <ul>
 <li>
 Good communication, personality and team spirits.
 </li>
 <li>
 Detail orientated and honesty.
 </li>
 <li>
 Strong willing to learn new knowledge and self-leaning skills.
 </li>
 <li>
 Flexibility to frequent travel
 </li>
 <li>
 Quality measuring tools usage, knowledge of sampling plan is a plus
 </li>
 <li>
 Proficient knowledge of MS office, like outlook, excel, word etc.
 </li>
 <li>
 Good English ability for reading and writing required.
 </li>
 </ul>
</div>

QC Inspector

Protiviti Middle East Member Firm

<div>
 
 
 Assistant Manager/Manager &ndash; Archer GRC (Bilingual: Arabic &amp; English)
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 Lead end-to-end delivery of Archer GRC programs&mdash;strategy, solution architecture, install on-premise Archer Platform, build, integration, UAT &amp; steady-state operations&mdash;with accountability for scope, quality, schedule &amp; stakeholder outcomes. The Senior Manager combines deep Archer platform expertise, GRC domain mastery &amp; client leadership to shape defensible, scalable &amp; regulator-aligned solutions across complex enterprises. The ideal candidate must have at least 7 to 8 years of hands-on Archer development experience, strong GRC domain knowledge &amp; client-facing consulting skills to translate business objectives into robust, compliant &amp; scalable Archer Platform.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Client Advisory
 
 
 <ul>
 <li>
 Own client engagement outcomes: define delivery approach, operating model &amp; governance; chair steering/working groups &amp; drive executive updates.
 </li>
 <li>
 Translate business objectives into a multi-release Archer roadmap with measurable KPIs &amp; benefits realization.
 </li>
 <li>
 Advise on target operating model for GRC (people, process, technology, data) including federated (multi-tenanted) vs. centralized models.
 </li>
 </ul>
 
 
 Solution Architecture &amp; Delivery Excellence
 
 
 <ul>
 <li>
 Design enterprise-grade Archer architectures: application / ODA strategy, data model, relationships, record permissions, role design &amp; performance considerations.
 </li>
 <li>
 Lead configuration across fields, layouts, calculated fields, access control, advanced workflow (AWF), notifications, reports / iViews &amp; dashboards.
 </li>
 <li>
 Establish quality gates: requirements traceability, peer reviews, SIT / UAT entry&ndash;exit criteria &amp; production readiness checklists.
 </li>
 <li>
 Plan releases &amp; environment promotions with packaging/migration utilities; maintain versioning, rollback &amp; release notes.
 </li>
 <li>
 Must have experience in deployment of the Archer Modules: Internal Audit, Enterprise &amp; Operational Risk Management, Business Continuity Management, Regulatory Compliance and Policy Management, Third Party Risk Management, IT &amp; Security Risk Management,
 </li>
 <li>
 Regional GCC delivery experience; Arabic technical writing samples portfolio.
 </li>
 </ul>
 
 
 Arabic Localization, Documentation &amp; Training
 
 
 <ul>
 <li>
 Deliver Archer solutions in Arabic language including translation of field labels, values, notifications &amp; end-user help; verify right‑to‑left (RTL) usability where applicable.
 </li>
 <li>
 Produce client-ready documentation in Arabic &amp; English (BRDs / FSDs, solution design documents, configuration runbooks, user / admin guides, SOPs).
 </li>
 <li>
 Conduct bilingual training &amp; UAT support (scripts, data sets, defect triage) ensuring equivalence of Arabic &amp; English materials.
 </li>
 </ul>
 
 
 Integration, Data &amp; Security
 
 
 <ul>
 <li>
 Oversee integrations via Data Feed Manager, REST / SOAP APIs &amp; files / DB connectors with AD / LDAP / SSO (SAML), ITSM, SIEM, Power BI, ERP / Procurement &amp; project systems.
 </li>
 <li>
 Define data quality, lineage, retention &amp; backup/restore processes; ensure auditable controls for changes &amp; data migrations.
 </li>
 <li>
 Work with platform/security teams on hardening, vulnerability remediation &amp; performance tuning across Archer 6.x stacks.
 </li>
 </ul>
 
 
 Risk &amp; Compliance Alignment (GCC &amp; International)
 
 
 <ul>
 <li>
 Map solution capabilities to frameworks &amp; regulations (e.g., ISO 31000, ISO/IEC 27001, NIST RMF) &amp; GCC regulations (e.g., NCA-ECC, SAMA, UAE IA/NESA, CBK).
 </li>
 <li>
 Operationalize control testing, risk assessments, KRIs / KPIs, issues/findings &amp; continuous monitoring dashboards for first &amp; second lines of defense.
 </li>
 </ul>
 
 
 People Leadership &amp; Practice Growth
 
 
 <ul>
 <li>
 Manage &amp; mentor multi-site delivery teams; drive skills development, code/configuration reviews &amp; knowledge management.
 </li>
 <li>
 Contribute to practice accelerators (templates, scripts, utilities) &amp; proposals/RFPs; support demos &amp; POVs.
 </li>
 </ul>
 
 
 Operations &amp; Support
 
 
 <ul>
 <li>
 Establish L2/L3 support model, SLAs &amp; runbooks for incidents, service requests &amp; enhancements.
 </li>
 <li>
 Monitor scheduled jobs, data feeds &amp; integrations; lead root cause analyses &amp; continuous improvement backlogs.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications (Must‑Have)
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science/IT or related; MBA preferred.
 </li>
 <li>
 8&ndash;12+ years overall with 7+ years hands-on Archer &amp; 4+ years leading Archer programs.
 </li>
 <li>
 Bilingual fluency in Arabic &amp; English (spoken &amp; written).
 </li>
 <li>
 Proven experience deploying Archer in Arabic language, including configuration, content translation, reports/dashboards, notifications &amp; UAT/training in Arabic.
 </li>
 <li>
 Demonstrated ability to develop complete client documentation packages in Arabic (design, user / admin guides, SOPs).
 </li>
 <li>
 Hands-on mastery of Archer application builder, AWF, role-based access, Data Feed Manager, reporting / iViews / dashboards &amp; packaging/promotions.
 </li>
 <li>
 Experience integrating with enterprise systems via REST / SOAP, flat files / DB &amp; SSO (SAML) with AD/LDAP.
 </li>
 <li>
 Strong command of GRC processes across ERM, IT &amp; Security Risk, Compliance / Policy, Third‑Party Risk, Audit &amp; BCM.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications &amp; Certifications
 
 
 <ul>
 <li>
 Archer certifications (Associate/Professional/Administrator).
 </li>
 <li>
 CRISC, ISO/IEC 27001 LA/LI, etc.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Executive communication, stakeholder management &amp; negotiation.
 </li>
 <li>
 Analytical problem-solving, structured thinking &amp; delivery governance.
 </li>
 <li>
 Team leadership, mentoring &amp; quality management.
 </li>
 <li>
 High standards of documentation quality in both Arabic &amp; English.
 </li>
 </ul>
 
 
</div>

Archer- Consulting Assistant Manager/Manager

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