operations manager

product manager

customer service manager

consultant, qa/qc

continuous improvement engineer Jobs in Cairo

continuous improvement engineer

quality manager

Alkan CIT

<div>
 
 The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain the company&rsquo;s quality management system
 </li>
 <li>
 Lead internal and external audits
 </li>
 <li>
 Coordinate corrective and preventive actions
 </li>
 <li>
 Ensure compliance with industry standards and customer requirements
 </li>
 <li>
 Train and mentor QA staff
 </li>
 <li>
 Analyze quality data and provide reporting to management
 </li>
 <li>
 Collaborate with supply chain, and other departments to improve solution and process quality.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Industrial Engineering, or a related field
 </li>
 <li>
 A Master&rsquo;s degree or MBA is a plus
 </li>
 <li>
 8&ndash;10 years of experience in Quality Assurance or Quality Control
 </li>
 <li>
 3+ years in a managerial or leadership role
 </li>
 <li>
 Strong leadership and communication skills
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Familiarity with ISO 9001, ISO 27001 and other quality management systems
 </li>
 <li>
 Experience with process improvement methodologies (e.g., Six Sigma)
 </li>
 <li>
 Strong knowledge of QA tools, metrics, and audits
 </li>
 <li>
 Ability to manage cross-functional teams
 </li>
 <li>
 ISO 9001:2015 Lead Auditor
 </li>
 <li>
 Six Sigma Green/Black Belt (optional)
 </li>
 <li>
 ISO/IEC 27001 Internal Auditor
 
 
 (optional)
 </li>
 </ul>
</div>

Quality Manager

Lychee Egypt

<div>
 
 Reporting to: Plant Manager
 
 
 Team: +15
 
 
 
 
 
 We are seeking a highly skilled
 
 Quality Control Manager
 
 to oversee all
 
 In-Process Control (IPC)
 
 activities and ensure strict compliance with food safety standards across our manufacturing lines. This role will manage quality processes for
 
 Greek yogurt, fresh juice, pasteurized juice, and central kitchen operations
 
 , ensuring that every product meets our quality, safety, and regulatory requirements. The ideal candidate will lead the QC team, implement best practices, and drive continuous improvement in food safety and product consistency.
 
 
 
 
 
 
 Who are we?
 
 
 
 Lychee is Egypt&rsquo;s premier homegrown healthy F&amp;B brand, proudly serving since 2012. With a 5,000 sqm factory housing a Greek yogurt production line, central kitchen, and bakery, we ensure top-quality products for our 30+ branches in premium locations.
 
 
 
 
 
 As part of our growth journey, we are excited to expand into Saudi Arabia, bringing our commitment to healthier food choices to a new market. Our mission is clear and unwavering: to make healthier food choices accessible and sustainable, empowering people to embrace a healthier lifestyle every day.
 
 
 
 
 
 Lychee's offering has evolved across our four ever growing sales channels; branches, online, HORECA &amp; modern trade, boasting our diverse product portfolio. From salads, wraps, warm bowls &amp; natural juices to homemade granola, protein bars and of course our authentic Greek yogurt.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Develop, implement, and maintain quality control and food safety systems in compliance with local and international standards (HACCP, ISO 22000, GMP).
 </li>
 <li>
 Oversee all In-Process Control (IPC) activities during production for Greek yogurt, fresh juice, pasteurized juice, and central kitchen products.
 </li>
 <li>
 Conduct regular inspections, audits, and sampling to ensure product quality at every stage of production.
 </li>
 <li>
 Manage microbiological, chemical, and sensory testing in coordination with the laboratory team.
 </li>
 <li>
 Ensure raw materials, packaging, and finished goods meet quality specifications.
 </li>
 <li>
 Investigate and resolve any non-conformities, customer complaints, or product recalls.
 </li>
 <li>
 Maintain proper documentation for quality reports, test results, and regulatory compliance.
 </li>
 <li>
 Train and mentor QC staff on quality control methods, hygiene practices, and food safety requirements.
 </li>
 <li>
 Collaborate with production, maintenance, and supply chain teams to prevent quality issues.
 </li>
 <li>
 Monitor compliance with sanitation, hygiene, and environmental standards in production areas.
 </li>
 <li>
 Liaise with regulatory authorities and certification bodies during inspections and audits.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance product quality and reduce wastage.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Bachelor's degree in Food Science, Microbiology, Chemistry or any related field
 </li>
 <li>
 Minimum of 12 years of work experience in cost control within FMCG industry
 </li>
 <li>
 Strong knowledge of HACCP, GMP, ISO 22000, and food safety legislation
 </li>
 <li>
 Experience in dairy and juice processing is preferable
 </li>
 <li>
 Proven ability to lead and develop QC Team
 </li>
 <li>
 Strong Analytical skills and attention to detail
 </li>
 <li>
 Strong problem solving and decision making skills
 </li>
 <li>
 Ability to work effectively in a fast-paced and collaborative environment.
 </li>
 </ul>
 
 
 
 
 At Lychee, we recognize and appreciate the unique strengths that each individual brings to our team. We are dedicated to fostering a workplace that values diversity and believes that a variety of perspectives, backgrounds, and experiences make a significant impact on our business success. We embrace and celebrate differences, viewing them as opportunities to enhance innovation, creativity, and overall company growth. We are an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive and contribute their best.
 
</div>

Quality Control Manager

IGT Solutions

<div>
 
 
 Overview:
 
 
 
 IGT Solutions is seeking a
 
 German Quality Assistant Manager
 
 to support our operations team in maintaining top-quality service for German-speaking clients. The role involves monitoring, evaluating, and improving service delivery standards to ensure customer satisfaction and operational excellence.
 
 
 
 Key Details:
 
 
 <ul>
 <li>
 
 Location:
 
 Technological Park, Maadi
 </li>
 <li>
 
 Shifts:
 
 Rotational
 </li>
 <li>
 
 Benefits:
 
 Social &amp; medical insurance, company transportation starting from 9 PM
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Monitor and assess call quality for German-speaking teams.
 </li>
 <li>
 Provide feedback, coaching, and training to agents to meet quality standards.
 </li>
 <li>
 Collaborate with operations and training teams to implement improvements.
 </li>
 <li>
 Prepare quality reports and share actionable insights with management.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluent in German (C1/C2) and good command of English.
 </li>
 <li>
 Previous quality or supervisory experience in a call center environment is preferred.
 </li>
 <li>
 Strong communication, coaching, and analytical skills.
 </li>
 <li>
 Flexibility to work rotational shifts.
 </li>
 </ul>
 
 
</div>

German Quality Assistant Manager (BPO)

Instabug

<div>
 
 Job Purpose
 
 
 
 We're hiring an Associate Engineering Manager to help lead our SDK Quality Squad, a cross-functional team on a mission to deliver the most stable, performant, and reliable mobile SDKs in the industry.
 
 
 The Quality Squad ensures our core foundations are strong: crash-free experiences, consistent performance, and high confidence in every release.
 
 
 This role is ideal for someone who&rsquo;s passionate about people leadership, thrives in cross-platform environments, and is excited by the challenge of scaling quality across multiple surfaces.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support a diverse team of Android, iOS, cross-platform (Flutter &amp; React Native), and Quality Control engineers
 </li>
 <li>
 Drive a high-quality execution rhythm, from planning to testing to post-release confidence
 </li>
 <li>
 Coach individuals, grow careers, and build a team culture that values ownership, reliability, and continuous improvement
 </li>
 <li>
 Help shape our SDK quality vision: zero-regression mindset, test coverage discipline, crash prevention checklists, and platform-specific excellence
 </li>
 <li>
 Collaborate with EMs, PMs, and Support to prioritize issues, unblock engineers, and deliver customer-impacting fixes swiftly
 </li>
 <li>
 Facilitate strong alignment between engineering and quality through shared goals and visibility
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in mobile development, with a solid understanding of at least one platform (Android, iOS, or cross-platform)
 </li>
 <li>
 Previous experience as a team lead, mentor, or new manager with a passion for people development
 </li>
 <li>
 Strong communication skills and the ability to connect with individuals across engineering domains
 </li>
 <li>
 A bias toward servant leadership, you thrive when enabling others to do their best work
 </li>
 <li>
 Familiarity with agile practices, sprint execution, and performance feedback loops
 </li>
 </ul>
</div>

Associate Engineering Manager- (Mobile)

UltraSoC

<div>
 Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
 
 
 We are looking for a
 
 QA Manager
 
 to join our Brightly team in Cairo, Egypt.
 
 
 
 About The Job
 
 
 
 Brightly continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a fast-paced environment. New hires will work alongside our top-notch engineers and product team to design, implement, deliver, and support our highly ambitious products and integrations. We care deeply about your passion and dedication to the craft of software. The QA Manager supports the application platforms in the Engineering department. This is a great opportunity for a QA leader to bring their experience, business acumen, and architectural philosophies to the forefront of the day-to-day management of our projects and sprint.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and mentor a team of QA/Testing engineers focused on web, mobile, and cloud-based applications.
 </li>
 <li>
 Define and implement robust test strategies including functional, regression, performance, and accessibility testing.
 </li>
 <li>
 Drive automation initiatives using modern frameworks for web and mobile using tools like Selenium/Appium etc
 </li>
 <li>
 Oversee performance testing efforts to ensure scalability and responsiveness using tools like JMeter, K6 etc.
 </li>
 <li>
 CI/CD pipelines integration.
 </li>
 <li>
 Manage test environments in containerized and cloud-native setups (Kubernetes, Docker, AWS).
 </li>
 <li>
 Ensure compliance with accessibility standards (WCAG 2.1+) and collaborate with design and development teams to improve inclusive user experiences.
 </li>
 <li>
 Monitor test execution, analyze results, and report quality metrics to stakeholders.
 </li>
 <li>
 Continuously improve testing processes, tools, and team capabilities.
 </li>
 <li>
 Create career development programs for the team and develop short-term plans to ensure the skills and performance of employees meet current and future needs.
 </li>
 <li>
 Collaborate in product lifecycle with senior engineers, development managers, product managers, scrum-masters in an agile environment, with scrum implemented at scale globally.
 </li>
 <li>
 Ability to multitask and stay organized in a dynamic work environment.
 </li>
 <li>
 Be part of continuous improvement processes. Welcome, change and complexity. Learn quickly and adapt fast. Be a change leader!
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 Extensive experience in software QA/Testing, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven experience with leading &amp; managing technical teams.
 </li>
 <li>
 Strong ability to understand technical product architecture.
 </li>
 <li>
 Strong communication, partnership and teamwork skills.
 </li>
 <li>
 Hands-on experience with test automation for web and mobile platforms.
 </li>
 <li>
 Strong experience in performance testing and analysis.
 </li>
 <li>
 Experience with performance monitoring &amp; analysis tools like Datadog, Dynatrace, New Relic, etc.
 </li>
 <li>
 Proficiency with cloud platforms (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes).
 </li>
 <li>
 Experience with CI/CD tools (e.g. Jenkins, Teamcity, etc).
 </li>
 <li>
 Familiarity with accessibility testing tools and WCAG guidelines.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Solid understanding of Agile/Scrum methodologies.
 </li>
 <li>
 Experience with Blue/Green or Canary Deployments.
 </li>
 <li>
 Great to have experience with application migration from Monolith to Microservices.
 
 
 </li>
 </ul>
 We&rsquo;re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
 
 
 Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
 
 
 
 Job Family:
 
 Research &amp; Development
 
 
 
 Req ID:
 
 476411
 
 
 Apply Now
</div>

QA Manager

Vezeeta

<div>
 
 
 Job Summary:
 
 
 
 Oversee the design, delivery, and continuous improvement of training and quality assurance programs for customer care agents, ensuring high performance against KPIs and service standards.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 New Hire &amp; Refresher Training
 </li>
 <li>
 Plan and deliver onboarding sessions for new customer care agents across call‑center operations.
 </li>
 <li>
 Develop practical refresher programs to address evolving needs and maintain high-performance standards.
 </li>
 <li>
 Create comprehensive training materials &ldquo;slides, guides, role-play scenarios&rdquo;.
 </li>
 <li>
 Regularly review and update Standard Operating Procedures to reflect best practices and system changes.
 </li>
 <li>
 Workforce Coaching &amp; Action Planning
 </li>
 <li>
 Collaborating with different teams to implement solutions and improvements
 </li>
 <li>
 Implement training action plans based on agent performance metrics (e.g. CSAT, AHT, quality scores).
 </li>
 <li>
 Track improvements and escalate underperformance issues effectively.
 </li>
 <li>
 Quality Monitoring &amp; Audit
 </li>
 <li>
 Monitor QA calls for agents and vendor teams; ensure consistency in evaluation.
 </li>
 <li>
 KPIs &amp; DSAT/Customer Feedback Management
 </li>
 <li>
 Analyze KPI trends (DSAT, quality, call metrics), share insights, and drive corrective training measures.
 </li>
 <li>
 Investigate DSAT/red-flagged calls, implement case-based coaching.
 </li>
 <li>
 Process Improvement &amp; Knowledge Management
 </li>
 <li>
 Use agent feedback and QA data to suggest process improvements.
 </li>
 <li>
 Enhance and maintain internal knowledge base to ensure up-to-date, accessible SOPs.
 </li>
 </ul>
 
 
 Required Experience &amp; Skills
 
 
 <ul>
 <li>
 Call Centre Excellence.
 </li>
 <li>
 Minimum 2 years of hands-on experience in call center environments as a trainer and quality analyst.
 </li>
 <li>
 Quality Assurance Acumen
 </li>
 <li>
 Proven track record in QA monitoring, scoring, and delivering feedback.
 </li>
 <li>
 Familiarity with COPC or similar call-quality standards is a plus.
 </li>
 <li>
 Strong Communication &amp; Training Design
 </li>
 <li>
 Excellent English proficiency, both spoken and written.
 </li>
 <li>
 Skilled at delivering engaging sessions and writing professional emails.
 </li>
 <li>
 Data-Driven &amp; Tech-Savvy.
 </li>
 <li>
 Solid experience with KPIs, using Excel and PowerPoint to report findings and track progress.
 </li>
 <li>
 Agile &amp; Collaboration-Oriented.
 </li>
 <li>
 Flexible mindset, able to thrive in a fast-paced environment.
 </li>
 <li>
 Experience working with external vendors and cross-functional teams.
 </li>
 </ul>
 
 
</div>

Training and quality specialist

Concentrix

<div>
 
 
 Expectations from the role
 
 
 <ul>
 <li>
 Drive continuous improvement program across processes
 </li>
 <li>
 Analysis of utilization, efficiency and available data for the process
 </li>
 <li>
 Undertake detailed process improvement studies and up skills the team members
 </li>
 <li>
 Drive culture of continuous improvement
 </li>
 <li>
 Ability to lead a team, coordinate with other location and drive standardized practices
 </li>
 <li>
 Should meet and exceed client metrics: External &amp; internal quality metric should be consistently green
 </li>
 <li>
 Strengthen quality management processes/framework to improve quality delivery
 </li>
 <li>
 Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
 </li>
 <li>
 Ability to get out of the box ideas and Process Improvement Initiatives in the process
 </li>
 <li>
 Should drive Process Control &amp; Compliance in addition to managing Audit requirements
 </li>
 <li>
 Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
 </li>
 <li>
 Should have persuasive, collaborative and influencing skills
 </li>
 <li>
 Strong interpersonal skills to manage client expectations/engagements effectively
 </li>
 <li>
 Excellent Transactional Quality Domain Knowledge
 </li>
 <li>
 Strong Process Knowledge and Compliance to Multiple Audit Postures
 </li>
 <li>
 Design overall framework of learning development for associates across all locations in India
 </li>
 <li>
 Translate E business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
 </li>
 <li>
 Define functional learning paths that are directly linked to organizational and business goals by establishing and maintaining partnerships with key business leaders, HR Generalists and the Performance Management team
 </li>
 <li>
 Define a framework for measurement and analysis of learning impact on change in associate behavior and performance
 </li>
 <li>
 Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs
 </li>
 <li>
 Design and develop outline for associate and senior leader on-boarding
 </li>
 <li>
 Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications
 </li>
 <li>
 Assist business in evaluating and selecting internal candidates for supervisor roles by designing and conducting an Assessment Center
 </li>
 <li>
 Create overall Learning function budget and define processes for forecasting and monitoring expenses
 </li>
 <li>
 Ensure greater visibility of Learning function through branding initiatives such as Learning Fairs, theme-based mailers, awareness posters, open forums, Intranet sites, and SharePoint sites
 </li>
 <li>
 Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs.
 </li>
 <li>
 Facilitate mid-level leader development global program across locations.
 </li>
 </ul>
 
 
 
 
 
 SKILLS REQUIRED
 
 
 
 
 
 <ul>
 <li>
 
 Knowledge and experience of minimum 5 years in similar role
 
 </li>
 <li>
 
 Demonstrated success in Transactional Quality
 
 </li>
 <li>
 
 Exposure to different improvement frameworks like six sigma, lean
 
 </li>
 <li>
 
 Thorough knowledge of MS office tools like Power point and awareness of BI tools
 
 </li>
 <li>
 
 Strong communication &amp; facilitation skills
 
 </li>
 <li>
 
 Strong analytical skill- ability to work with huge volume of data using statistical tools
 
 </li>
 <li>
 
 Flexible approach to tackling projects
 
 </li>
 </ul>
 
 
</div>

Head Of Quality (BPO industry only)

Explore 601+ Quality manager in Cairo this September. Find roles across top companies and apply now to boost your career.