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deputy quality manager

etic, quality assurance - senior associate Jobs in Cairo

etic, quality assurance - senior associate

inspector - quality controller Jobs in Cairo

inspector - quality controller

junior qa engineer

quality assurance manager

Talent 360 ME

<div>
 Elite is hiring &ldquo; Quality Assurance Officer &ldquo; :
 
 
 About Elite:
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled Quality Assurance Officer to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, establish, and document the company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to collect current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are properly reflected in the system.
 </li>
 <li>
 Develop checklists and templates to support internal monitoring.
 </li>
 <li>
 Participate in training employees on new policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report observations and recommendations directly to top management
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years&rsquo; experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction or Manufacturing or project-based industry is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.)
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and ability to prepare clear reports.
 
 
 
 </li>
 </ul>
 Work Conditions :
 
 
 From 9 AM till 5 PM
 
 
 Work Location: 1st Settlement New Cairo
 
 
 2 days off ( Fri &amp; Sat. )
 
 
 If you&rsquo;re interested please send me your CV to this mail advisor3@talent-360.me
 
 
 #Quality #Jobs #work #Opportunity #QA #QualityAssurance #Hiring
</div>

Quality Assurance Officer

Worley

<div>
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.
 
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. For more information, visit
 
 
 Worley.com
 
 
 
 As
 
 Quality Deputy Manager
 
 you will be responsible for assisting with the management of the quality assurance and quality control functions of Worley personnel and subcontractors on a nuclear project, providing direct interface with the Customer and assisting in training the Customer&rsquo;s personnel.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Organizes and leads the Worley Quality team in the absence of the Quality Manager to help the Customer ensure the project is effectively and technically developed to meet the contract requirements and standards, local and international codes, timeline, and budget during all project phases &ndash; design, construction, including manufacturing and installation, testing, and commissioning.
 </li>
 <li>
 Assists in ensuring the Worley Quality team is correctly indoctrinated in Nuclear quality and HSE standards.
 </li>
 <li>
 Responsible for providing technical support to the Worley Project Manager and project management team.
 </li>
 <li>
 Represents Worley Quality team at internal &amp; external meetings on the project.
 </li>
 <li>
 Assists in ensuring that Worley project procedures are developed and rolled out for the project and that work is performed following Worley &amp; Project internal processes and procedures.
 </li>
 <li>
 Supports the Owner&rsquo;s Quality team in performing internal audits and audits of project Contractors and Subcontractors.
 </li>
 <li>
 Reports on project technical scope performance against the baseline plan.
 </li>
 <li>
 Ensures that the Worley team and any third-party subcontractors adhere to the Project execution and quality plans.
 </li>
 <li>
 Organizes and manages review of documents.
 </li>
 <li>
 Ensures participation in safety and hazard assessments.
 </li>
 <li>
 Reviews, comments and prepares drafts of client correspondence pertaining to Quality systems and processes.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Strong technical skills; 10+ years of experience in QA/QC in nuclear power plant operation and/or nuclear construction projects, including experience as an auditor and/or inspector.
 </li>
 <li>
 Proven to be effective working in multi-cultural teams.
 </li>
 <li>
 Recognized as having a specialized depth or breadth of expertise.
 </li>
 <li>
 Excellent report writing skills.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English are essential, understanding of Russian is a plus.
 </li>
 <li>
 Sound engineering background.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Organized and disciplined, capability to plan and schedule tasks and events.
 </li>
 <li>
 Ability to work and interact with multidiscipline teams.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
 
 
 We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 EGY-CAI-Cairo
 
 
 
 Job
 
 
 
 Quality
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Individual Contributor
 
 
 
 Job Posting
 
 
 
 Aug 29, 2025
 
 
 
 Unposting Date
 
 
 
 Oct 30, 2025
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Deputy Quality Manager

MADKOUR

<div>
 
 
 Job Summary:
 
 
 
 Madkour Group is seeking a highly qualified and experienced
 
 Quality Control Manager
 
 to lead and oversee the company&rsquo;s quality control functions across all EPC projects. The ideal candidate will ensure compliance with project specifications, codes, standards, and company policies, while fostering a culture of continuous improvement and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage the
 
 Quality Control Department
 
 across all Madkour Group projects.
 </li>
 <li>
 Develop, implement, and maintain the
 
 corporate quality control system
 
 , procedures, and inspection programs in line with international standards (ISO, IEC, ASTM, etc.).
 </li>
 <li>
 Oversee
 
 project quality plans
 
 ,
 
 inspection and test plans (ITPs)
 
 , and ensure proper documentation and traceability.
 </li>
 <li>
 Coordinate with project managers, engineering, procurement, and construction teams to ensure all works comply with design specifications and contractual requirements.
 </li>
 <li>
 Supervise quality control teams at project sites and ensure adherence to QA/QC procedures.
 </li>
 <li>
 Conduct
 
 supplier quality assessments and
 
 
 site inspections
 
 to verify compliance.
 </li>
 <li>
 Manage
 
 non-conformance reports (NCRs)
 
 ,
 
 corrective and preventive actions (CAPA)
 
 , and ensure their timely closure.
 </li>
 <li>
 Provide regular
 
 quality performance reports
 
 and KPIs to senior management.
 </li>
 <li>
 Lead continuous improvement initiatives to enhance quality awareness and operational performance.
 </li>
 <li>
 Ensure alignment between
 
 QA/QC, HSE, and project execution teams
 
 for integrated quality performance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Mechanical, Civil, or related discipline).
 </li>
 <li>
 
 Minimum 15 years of experience
 
 , including at least 5 years in a
 
 senior or group-level QC management
 
 role within EPC companies.
 </li>
 <li>
 Proven background in
 
 Power, Energy, Water, or Infrastructure
 
 EPC projects.
 </li>
 <li>
 Strong understanding of
 
 international quality standards
 
 (ISO 9001, ISO 14001, ISO 45001) and
 
 EPC project quality systems
 
 .
 </li>
 <li>
 Experience in managing
 
 multidisciplinary inspection teams
 
 and coordinating with clients, consultants, and third-party inspectors.
 </li>
 <li>
 Excellent leadership, analytical, and communication skills.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 </ul>
 
 
 
 
 If interested, please send your updated resume in a PDF format to: jobs@madkour.com.eg mentioning the job title in the e-mail subject.
 
</div>

Quality Control Manager

Newtimes Group of Companies

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Responsible for supervising QC/ technical staff and maintaining quality control processes, analyzing the results, and giving feedback and guidance to the production &amp; manufacturing teams under direct supervision
 </li>
 <li>
 Evaluate denim-specific attributes, including fabric quality, wash techniques, stitching, fit, and finishing processes, to ensure consistency and adherence to design specifications
 </li>
 <li>
 Manage and decide all regulatory guidelines, i.e. raw materials, products, and/or processes are in accordance with specifications
 </li>
 <li>
 Ensure designated factories follow the production processes and best practices to produce expected quality standards
 </li>
 <li>
 Examine test results, stablished specifications and control limits, and make recommendations on quality solutions
 </li>
 <li>
 Collaborate with cross-functional teams to address quality issues and drive continuous improvement initiatives
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Diploma or above in Fashion, Textiles or related disciplines
 </li>
 <li>
 At least 10-year relevant working experience in garment trading field; experience in USA market is preferable
 </li>
 <li>
 Denim experience is a must; Proven expertise in denim fabric characteristics, wash techniques, and garment construction
 </li>
 <li>
 Possess knowledge in factory safety and apparel safety requirements for US and EU
 </li>
 <li>
 Sound knowledge in technical patterns and construction
 </li>
 <li>
 Good problem solving and communication skills to deal with customers and factories
 </li>
 <li>
 Independent, well-organized and presentable
 </li>
 <li>
 Good computer knowledge (MS Office - Word, Excel)
 </li>
 <li>
 Good command of both written and spoken English
 </li>
 </ul>
</div>

QC Manager (Denim) - Expat Welcome

PepsiCo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily &amp; weekly reconciliation on consumables/consignments and ensure that they are logged on SAP.
 </li>
 <li>
 Validate stock in CoMan on a daily basis and ensure that it is reported to the SP&amp;L team to coordinate with raw material suppliers for smooth operations.
 </li>
 <li>
 Validate BOMs of Gold item by item &amp; ensure that codes are properly matched with SKU codes.
 </li>
 <li>
 Coordinate deployment of FG from CoMan warehouse to DCs on a daily basis.
 </li>
 <li>
 Ensure raw material receiving data is submitted on SAP and share receiving documents with the WH team.
 </li>
 <li>
 Process invoices and credit notes on Aqulla.
 </li>
 <li>
 Conduct periodical witness sessions/Proficiency testing of CoMan laboratory testing in a timely manner to ensure accurate laboratory testing of the CoMan Lab team as per PepsiCo standards to mitigate any risk of poor lab testing. (E)
 </li>
 <li>
 Carry out periodical checks on finished products as per the standard sampling protocol &amp; testing to ensure that finished products are compliant with product specifications (e.g., product quality, packaging quality). (D)
 </li>
 <li>
 Manage customer complaints &amp; ensure that they are investigated by the CoMan team. Review corrective actions with tracking &amp; monitoring of CoMan customer complaints. (D)
 </li>
 <li>
 Develop &amp; report CoMan Quality KPIs to the business to ensure that CoMan is compliant with PepsiCo standards. (E)
 </li>
 <li>
 Coordinate &amp; schedule external audits (AIB/GFSI) on CoMan facilities, review audit reports &amp; ensure that there is a solid action plan based on audit nonconformities. (E)
 </li>
 <li>
 Ensure that key food safety contingency protocols are compliant (e.g., ensure that mock recalls are conducted periodically&mdash;forward or backward&mdash;for effective product traceability if needed). (D)
 </li>
 <li>
 Train &amp; coach the CoMan team on PepsiCo food safety standards as well as product quality procedures. (E)
 </li>
 <li>
 Ensure the receiving of raw &amp; pack materials at the CoMan facility. Validate quantities delivered vs. delivery receipts/documents against the delivery schedule shared by the SP&amp;L team to ensure that CFI pays for what has been received as per the receiving key control.
 </li>
 <li>
 Ensure submission of material received on SAP &amp; ensure SAP records are updated for every delivery to enable manufacturing backflush.
 </li>
 <li>
 Validate raw material rejections at the time of receiving to avoid any manipulation by CoMan for selective receiving. Conduct double testing on potatoes to confirm the rejection reason.
 </li>
 <li>
 Coordinate the return of defective raw materials through validating quantities, defects &amp; quarantine.
 </li>
 <li>
 Ensure phasing of pricing (Gold) per material change on the ground through isolation, reporting &amp; proper consumption &amp; FG segregation.
 </li>
 <li>
 Conduct physical counts on raw materials &amp; share stock reports with SP&amp;L for proper production &amp; material planning to ensure smooth operations.
 </li>
 <li>
 Coordinate operational consumables &amp; ensure delivery of consumables from the spare parts store to CoMan in a timely manner to ensure smooth &amp; uninterrupted operations.
 </li>
 <li>
 Reconcile operational consumables &amp; consignments to validate consumption vs. standard rates to charge CoMan for extra consumption.
 </li>
 <li>
 Review product GRs on SAP to ensure that all products manufactured in the CoMan facility have been recorded on SAP for invoice issuing.
 </li>
 <li>
 Run MUV calculations based on the physical count of raw material &amp; FG; then validate actual consumption vs. BOMs on SAP to ensure that material consumption is not deviated from the standard.
 </li>
 <li>
 Calculate MUV deviations through material standard/period cost; then review with the Control team to charge CoMan on deviated consumption through CN.
 </li>
 <li>
 Process invoices, credit &amp; debit notes on Aqulla/NGDI &amp; match delivery records vs. GRs on SAP to ensure proper payment to CoMan for the exact amount of FG at the correct price.
 </li>
 <li>
 Verify quantities of material waste &amp; ensure that they are real waste to avoid any manipulation by CoMan &amp; waste collection suppliers. Ensure that waste is recorded on SAP on a daily basis as per GCS standards.
 </li>
 <li>
 Ensure that commercial weight is being fulfilled by CoMan packaging machines to ensure that there are no discrepancies.
 </li>
 <li>
 Coordinate FG deployment as per production &amp; deployment plans &amp; ensure that GRs match product receiving on SAP.
 </li>
 <li>
 Enter CoMan operational, quality &amp; performance/sustainability KPIs on the CoMan automation dashboard system for the Egypt BU.
 </li>
 <li>
 Enter AU, TE &amp; NE on the daily scorecard in line with the outstanding balance of CoMan from SAP records.
 </li>
 <li>
 Review &amp; validate the calculation of carton conversion into tons to verify the cost per carton vs. tons in the contract to ensure that CFI pays the proper rate as per the contract before PO release/amendments.
 </li>
 <li>
 Collect waste selling documents &amp; calculate waste refunds for CoMan by ingredient to ensure issuing of electronic invoices and/or debit notes according to toll manufacturing agreements.
 </li>
 <li>
 Review all BOMs of Gold phasing by ingredient &amp; consumption vs. standard to ensure no gain/loss of phased packaging material.
 </li>
 <li>
 Calculate stoppage claims per material &amp; conclude cost.
 </li>
 <li>
 Ensure that there are no near-to-expiry items in CoMan stock &amp; ensure that the raw material planning team takes action to move them from CoMan premises.
 </li>
 <li>
 Ensure that CoMan quality &amp; food safety is implemented in CoMan operations &amp; processes.
 </li>
 <li>
 Report daily downtime, material efficiency &amp; submit daily scorecards to be circulated with stakeholders.
 </li>
 <li>
 Ensure that the deployment plan is executed to avoid stoppages in CoMan due to high stock.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Food Safety Expereience
 </li>
 <li>
 Certified as a Safety Auditor
 </li>
 <li>
 Total Quality Approach
 </li>
 <li>
 Experience in Quality Control Management of similar position.
 </li>
 <li>
 Technical Knowledge of Quality Management System &amp; concepts.
 </li>
 <li>
 Knowledge of Statistical Process Control techniques.
 </li>
 <li>
 Strong interpersonal &amp; analytical skills
 </li>
 <li>
 Fluent English language
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 in Chemistry or Food science / Technology
 </li>
 <li>
 Spent the last 3 years in a similar capacity
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Excellent command of English language (Scientific English is a plus)
 </li>
 <li>
 Accuracy &amp; Attention to Details
 </li>
 <li>
 Internal / External Customer Focus
 </li>
 <li>
 Accountable, Assertive &amp; Adaptable
 </li>
 <li>
 Forward thinking, Motivating &amp; Growing people
 </li>
 <li>
 Collaborative &amp; living our values
 </li>
 </ul>
</div>

CoMan Operations Associate

<div>
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.
 
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. For more information, visit
 
 
 Worley.com
 
 
 
 As
 
 Senior Quality Assurance Expert
 
 you will be responsible for planning and executing the quality assurance functions on a nuclear project, providing direct interface with the Customer and assists in the training of the Customer&rsquo;s personnel.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provides support to the Project Quality Manager and the Project management team.
 </li>
 <li>
 Represents Worley Quality team at internal &amp; external meetings on the project.
 </li>
 <li>
 Implements Worley Project procedures and processes.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in performing internal audits and audits of Project Contractors and Subcontractors.
 </li>
 <li>
 Supports Customer&rsquo;s Quality Organization in managing the nonconformances and corrective actions during project implementation.
 </li>
 <li>
 Coordinates effectively with Project personnel.
 </li>
 <li>
 Completes reports of work performed accurately and on time
 </li>
 <li>
 Reports on project performance against the baseline plan.
 </li>
 <li>
 Ensure participation in safety and hazard assessments.
 </li>
 <li>
 Reviews and reports on process compliance.
 </li>
 <li>
 Reviews and comments on QA programs and Quality plans, processes, and procedures prepared by the Contractors and their Subcontractors.
 </li>
 <li>
 Reviews, comments, and prepares drafts of client correspondence pertaining to QA systems and processes.
 </li>
 <li>
 Performs other duties as required or assigned.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Strong technical skills; 8+ years of experience in quality assurance in nuclear power plant operation and nuclear construction projects, including experience in audits.
 </li>
 <li>
 Valid qualification as an auditor is a plus.
 </li>
 <li>
 Recognized as having a specialized depth or breadth of expertise.
 </li>
 <li>
 Excellent report writing skills.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English essential, understanding of Russian is a plus.
 </li>
 <li>
 Sound engineering background.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Organized and disciplined, with a capability to plan and schedule tasks and events.
 </li>
 <li>
 Ability to work and interact with multi-cultural teams.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
 
 
 We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 EGY-CAI-Cairo
 
 
 
 Job
 
 
 
 Quality
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Individual Contributor
 
 
 
 Job Posting
 
 
 
 Aug 29, 2025
 
 
 
 Unposting Date
 
 
 
 Nov 28, 2025
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Senior Quality Assurance Expert

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Explore 605+ Quality assurance manager in Cairo this October. Find roles across top companies and apply now to boost your career.