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country facility manager

BSH Home Appliances

<div><div><h2 class="jobSectionHeader">Tomorrow is our home.</h2>
See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people&rsquo;s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build &ndash; and keep on learning. Join us now and give your career a home.
<h1 class="jobSectionHeader">Country Facility Manager</h1>
BSH Home Appliances Holding LLC | Full time | Civil engineer experienced in construction &amp; facility management
 
Cairo
</div><div><h3 class="jobSectionHeader">Your responsibilities</h3>
Manage 16+ Brand Shops all over Egypt + State of The Art Factory producing BOSCH products.
<ul><li>Facility Management</li>
<li>Construction</li>
</ul></div><div><h3 class="jobSectionHeader">Your profile</h3>
<ul><li>Civil Engineer</li>
<li>Facility Management Experience</li>
</ul></div><div><h3 class="jobSectionHeader">Your benefits</h3>
<ul><li>Annual Bonus</li>
<li>International Medical Insurance</li>
</ul></div><div><h3 class="jobSectionHeader">Further information</h3>
Please visit bsh-group.com/career. We would love to welcome you in our team!</div></div>

Country Facility Manager

Amazon

<div>
 
 Description
 
 
 
 An innovative Program Manager with superior analytical and planning abilities and preferred experience in Supply Chain / Logistics. Must have knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills.
 
 
 Key job responsibilities
 
 
 The candidate will be responsible for a) launching new programs to accelerate speed (Dark Store, SSD, Direct customer deliveries etc) b) setting up the network and Transportation configurations (NDC ) , Fulfillment experience (FX) charters across across all emerging markets. It will also include program managing the launch of new systems . tools , dashboards, processes as well as undertaking cost/speed improvement projects. The candidate will need to work with cross functional/cross country teams spanning finance, operations, 3PL, tech to set up the processes for maintaining the Configurations as well in driving improvements in existing fulfillment. The candidate will be directly responsible for senior leadership reviews on this programs.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of program or project management experience
 </li>
 <li>
 3+ years of working cross functionally with tech and non-tech teams experience
 </li>
 <li>
 3+ years of defining and implementing process improvement initiatives using data and metrics experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
 </li>
 <li>
 Experience defining program requirements and using data and metrics to determine improvements
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of driving end to end delivery, and communicating results to senior leadership experience
 </li>
 <li>
 3+ years of driving process improvements experience
 </li>
 <li>
 Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
 </li>
 <li>
 Experience building processes, project management, and schedules
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3109038
</div>

Program Manager, SSD, AMET -- Fulfillment & Acceleration

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Reports To:
 
 HR Operations Specialist (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 Administration
 
 
 
 Location:
 
 Market &ndash; Location and functional agnostic collaboration support where required
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations Specialist and Business Unit leadership.
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Provide structured administrative support to BU Head, Line Managers, and Factory Team
 </li>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise Purchase Orders (POs), process payment requests, and maintain tracking logs (including Capex where applicable)
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Manage incoming and outgoing correspondence
 </li>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 </ul>
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 D. Travel, Meetings &amp; Time Management
 
 
 <ul>
 <li>
 Manage calendars and schedules for Line Managers where applicable
 </li>
 <li>
 Coordinate internal and external meetings; prepare rooms and documentation
 </li>
 <li>
 Record and distribute meeting minutes when required
 </li>
 <li>
 Arrange travel logistics including visas, flights, accommodation, and insurance
 </li>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
 
 
</div>

Administrative Assistant

Colas Rail Egypt كولاس ريل مصر

<div>
 
 About This Job
 
 
 
 Colas Rail Egypt is seeking a Legal Counsel to provide comprehensive legal support to its operational departments in the railway sector, including the construction and maintenance of railroad lines and metro systems. The role involves analyzing legal documentation for public tenders, drafting and negotiating contracts, and offering day-to-day legal advice on various aspects of Egyptian law. The Legal Counsel will also support HR on labor issues, coordinate compliance programs, and manage litigation strategies in collaboration with local and international teams. This position requires close integration with the local legal team under the supervision of the Country Director, while reporting to the International Legal Manager and the Legal Department in Paris, ensuring adherence to the group's ethical standards and risk management principles.
 
 
 
 Desired Experience And Qualifications
 
 
 
 <ul>
 <li>
 Educaton:
 
 
 </li>
 </ul>
 Bachelor Law Degree (a Master degree is a plus)
 
 
 
 Experience
 
 
 
 Between 6 &ndash; 8 years (4 or 6 years&rsquo; experience in the construction or industrial sector is a plus)
 
 
 
 Language Requirements
 
 
 
 Arabic &amp; English is a must, French is a plus.
 
 
 Main Duties and Responsibilities
 
 
 
 Regarding Projects
 
 
 
 <ul>
 <li>
 Analysis of legal documentation for public tenders in order to identify the main legal risks and opportunities;
 </li>
 <li>
 Draft, review and negotiate in relation with the commercial, technical and financial teams, all type of contracts relating to the execution of projects (such as supply agreements, subcontracts, services providers agreements);
 </li>
 <li>
 Draft, review and negotiate contracts to be concluded with partners (such as consortium agreement, joint venture);
 </li>
 <li>
 Provide legal advice to operation teams during the execution of the contracts in collaboration with the Contract Manager in charge of the project, as well as review or draft the legal aspects of claims.
 
 
 </li>
 </ul>
 
 Day-to-day Legal Advise
 
 
 
 <ul>
 <li>
 Provide day-to-day comprehensive legal advice to the operation team and the Country Director, covering various aspects of Egyptian law;
 </li>
 <li>
 Offer support and guidance to the HR department concerning legal matters related to labor and employment.
 </li>
 <li>
 coordinate the implementation of Groupe compliance program and activities. The Compliance Officer is the Legal Director of Colas Rail.
 
 
 </li>
 </ul>
 
 Concerning Litigation
 
 
 
 <ul>
 <li>
 Analysis of the issues and development of a litigation strategy in coordination with the Contract Management teams as well as with the Legal Department in Paris;
 </li>
 <li>
 coordination with external counsels.
 
 
 </li>
 </ul>
 
 In Terms Of Corporate Management
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Management of formalities for the local entity in coordination with the corporate team based in France.
 </li>
 <li>
 All this ensuring compliance with the group's principles in terms of risks and contractual commitments, and in terms of Ethics and Compliance.
 
 </li>
 </ul>
 </ul>
 
 Core Competencies And Skills
 
 
 
 <ul>
 <li>
 Innovativeness, resourcefulness, and capacity for quick learning
 </li>
 <li>
 Demonstrates and safeguards ethics and integrity
 </li>
 <li>
 Self-motivated and exhibits engagement and commitment to the success his organization
 </li>
 <li>
 Ability to work as a team player
 </li>
 <li>
 Ability to communicate effectively
 </li>
 <li>
 Fosters open and healthy communication across the wider team
 </li>
 <li>
 Ability to multitask and perform under minimal supervision
 
 
 </li>
 </ul>
 
 About Colas Rail
 
 
 
 Colas Rail Egypt branch started its activities in 1980 with the construction project of line 1. Colas Rail has more than 40 years of experience in Egypt with solid references in the Energy and Electromechanical activities. Important references on the turnkey project of New El Marg have been acquired for Track and for Catenary.
 
 
 Colas Rail Egypt is involved in all stages of the project from the Engineering to Maintenance phase, including procurement, construction, testing and commissioning and it is currently working on the construction of the Cairo Line 4 and of the Abu Qir metro line in Alexandrie.
</div>

Legal Counsel- Corporate Lawyer

HSBC

<div>
 
 Job Profile Text
 
 
 
 The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client with the expected service by leveraging technology. These will be service-oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio; however, they will own the query that they pick up from the generic pooled mailbox.
 
 
 
 The Jobholder Is Primarily Responsible For
 
 
 
 <ul>
 <li>
 Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and hold responses as appropriate.
 </li>
 <li>
 First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the behavior will always be to drive first contact resolution, either through email and or where required via call/zoom.
 </li>
 <li>
 Creation of synergies between card operations, card service managers, client account manager, and contact center.
 </li>
 <li>
 Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.
 </li>
 <li>
 Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.
 
 
 </li>
 </ul>
 
 Control
 
 
 
 Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.
 
 
 
 Conduct
 
 
 
 Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.
 
 
 Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.
 
 
 HSBC Has Defined The Global Outcomes Relating To Conduct Which Must Be Delivered By Global Lines Of Business, HOST And The Global Functions. The 15 Global Outcomes Are Located Within The Document In This Link
 
 
 Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy
 
 
 Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.
 
 
 
 Strategy &amp; Business Models
 
 
 
 <ul>
 <li>
 Rules under this category are not applicable to this job
 
 
 </li>
 </ul>
 
 Culture &amp; Behaviors
 
 
 
 <ul>
 <li>
 Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
 </li>
 <li>
 Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
 </li>
 <li>
 We are open to challenges, we acknowledge when things go wrong, we fix things, and we learn from our mistakes
 </li>
 <li>
 We reward good performance, behavior and attitude which deliver the fair treatment of customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Customer
 
 
 
 <ul>
 <li>
 We know our customers and understand their needs-we actively listen to them and ask the right questions
 </li>
 <li>
 Our products and services provide a balanced exchange of value between HSBC and our customers
 </li>
 <li>
 Throughout our Sales and servicing we are efficient, transparent and customer focused
 
 
 </li>
 </ul>
 
 Markets
 
 
 
 <ul>
 <li>
 We seek to prevent and will proactively identify actions and behaviors that constitute market misconduct, and respond appropriately
 </li>
 <li>
 We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
 
 
 </li>
 </ul>
 
 Governance &amp; Oversight
 
 
 
 <ul>
 <li>
 Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 
 Impact on the Business/Function
 
 
 
 <ul>
 <li>
 Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues
 </li>
 <li>
 Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB
 </li>
 <li>
 Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment
 </li>
 <li>
 Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc
 
 
 </li>
 </ul>
 
 Typical Targets and Measures
 
 
 
 <ul>
 <li>
 Client satisfaction
 </li>
 <li>
 Resolution of client service issues
 </li>
 <li>
 High net promoter score
 </li>
 <li>
 Process improvements suggested and implemented
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and provide advisory solutions to the respective clients.
 </li>
 <li>
 Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.
 </li>
 <li>
 Ensure that GPS is responsive to the requirements and expectations of the Global Businesses regarding service expectation on Commercial Cards.
 </li>
 <li>
 Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
 </li>
 <li>
 Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.
 </li>
 <li>
 Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.
 </li>
 <li>
 Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business
 </li>
 <li>
 Constantly meet or exceed global and local service standards for internal and external clients.
 </li>
 <li>
 Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture
 </li>
 <li>
 Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.
 </li>
 <li>
 Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members
 </li>
 <li>
 Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees
 </li>
 <li>
 Foster a strong, collaborative culture and positive team dynamics consistent with Group values
 </li>
 <li>
 Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
 </li>
 <li>
 Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.
 </li>
 <li>
 Compliance of group policies and regulatory requirements
 </li>
 <li>
 Ensure that each service specialists training assigned is completed as per the mandatory requirements
 </li>
 <li>
 Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards
 </li>
 <li>
 Continually identify and address root cause issues that impact service levels
 </li>
 <li>
 Adopt preventive measures to improve and protect service levels.
 
 
 </li>
 </ul>
 
 Local Job Requirements
 
 
 
 
 Role Context
 
 
 
 Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.
 
 
 With card solutions becoming more complex, clients are seeking a service specialist who can own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.
 
 
 The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.
 
 
 While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required.
 
 
 
 Major Challenges
 
 
 
 Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry&rsquo;s best practices, undisputed leadership, and consultative solution delivery.
 
 
 Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customers&rsquo; needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual will create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will proactively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction.
 
 
 
 Certifications, Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Fairly good understanding of payments, and commercial cards.
 </li>
 <li>
 A passion for serving clients and managing clients, front line client engagement experience
 </li>
 <li>
 Ability to own issues, to be able to be in front of a client (via Video) and take ownership
 </li>
 <li>
 High commitment to service excellence and client relationship management
 </li>
 <li>
 Strong knowledge of back end operational process
 </li>
 <li>
 Fluent English language command &ndash; speaking and writing
 </li>
 <li>
 Strong interpersonal, influencing and communication skills
 </li>
 <li>
 Minimum 2 &ndash; 3 years in front line service, complex query handling
 </li>
 </ul>
</div>

Commercial Cards Services Specialist UK - GPS - CMO, GSC

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175946
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Services Assistant - Smaland is responsible for delivering exemplary customer service in the play facility of Smaland at IKEA Egypt. The role requires managing entry policies, adhering to child care standard operating procedures (SOPs), and ensuring a friendly and professional service. This position plays a crucial part in maintaining the safety and entertainment of children while also engaging with parents and guardians. As an integral part of the Customer Relations team, the role contributes to enhancing overall customer satisfaction and upholding IKEA's brand standards.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Interaction
 
 
 <ul>
 <li>
 Greet and welcome mothers/guardians with their children on arrival at Smaland.
 </li>
 <li>
 Explain the Smaland admission policy in a friendly and professional manner.
 </li>
 <li>
 Entertain children with activities based on the Commercial Calendar.
 </li>
 <li>
 Ensure child safety is prioritized while in Smaland.
 </li>
 <li>
 Make announcements and page parents if there is any issue with the children in the playroom area.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Provide a safe environment for children within the area.
 </li>
 <li>
 Rotate to work at the Information desk to greet customers and address inquiries.
 
 
 </li>
 </ul>
 Operational Duties
 
 
 <ul>
 <li>
 Adhere to all system and emergency procedures as per policy.
 </li>
 <li>
 Brief the Duty Manager on complaints requiring management assistance.
 </li>
 <li>
 Ensure all emergency procedures are followed.
 </li>
 <li>
 Utilize ICSS, Brand Capital, Call Center Reports, CRM Reports, Duty Manager Report, HUTI Program, and Safety Checklists.
 </li>
 <li>
 Review SOP and maintain high standards as per the brand requirements.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Effective communication skills.
 </li>
 <li>
 Child care and child safety knowledge.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Problem-solving capabilities.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School diploma.
 </li>
 <li>
 Local qualification in Child Care according to relevant country standards.
 </li>
 <li>
 First Aid qualification.
 </li>
 <li>
 Minimum of 2 years experience in a similar role.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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Shopping Experience Assistant

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 Description
 
 
 
 Amazon is seeking a highly motivated Business Development Manager to lead the growth of the Hub Delivery program across Egypt. This role is responsible for driving expansion of our Hub partner stores by building and managing high-performing field sales teams. The successful candidate will combine strategic planning with hands-on leadership to accelerate partner acquisition while upholding Amazon's high standards of customer experience and compliance.
 
 
 Key job responsibilities
 
 
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 Lead and develop a team of Account Development Executives (ADEs), fostering strong field performance, compliance, and capability building across Egypt.
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 Own the country-wide acquisition and expansion strategy, ensuring sustainable growth and high-quality onboarding of Hub partners aligned with network capacity and operational needs.
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 Analyze performance data to track field team effectiveness, identify growth opportunities, and drive continuous improvement in partner acquisition and retention metrics.
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 Serve as the senior escalation point for complex onboarding challenges, partner performance issues, and operational blockers that impact delivery network reliability.
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 Collaborate with Delivery Stations, Program, and Product teams to implement and enhance tools, processes, and partner experience (eg. Salesforce).
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 Collaborate with Delivery Stations, Program, and Product teams to implement and enhance tools, processes, and partner experience (e.g., Salesforce, partner portals, training systems).
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 Represent Egypt in regional and global business reviews, providing data-driven insights, accurate forecasts, and strategic recommendations to senior leadership.
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 Drive compliance with local regulations, labor laws, and Amazon's operational standards while adapting global best practices to the Egyptian market context.
 
 
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 Basic Qualifications
 
 
 
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 5+ years of experience in Sales, Business Development, or related field with demonstrated success in partner/vendor acquisition and relationship management.
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 Proven ability managing large, geographically dispersed field teams with experience in operations planning, resource allocation, and balancing multiple priorities in fast-paced, deadline-driven environments.
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 Strong analytical skills with experience using data to drive decision-making, forecast performance, and identify business opportunities.
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 Excellent stakeholder management skills with ability to influence cross-functional teams and drive alignment across organizational boundaries.
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 Fluency in English and Arabic, with strong written and verbal communication skills for both local team leadership and global stakeholder engagement.
 
 
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 Preferred Qualifications
 
 
 
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 Experience in logistics, last-mile delivery, or e-commerce operations in Egypt or similar emerging markets.
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 Track record of building and scaling field sales or operations teams from ground up.
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 Experience with CRM systems (Salesforce preferred) and data analytics tools.
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 Bachelor's degree in Business, Engineering, or related field; MBA is a plus.
 
 
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 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3196851
</div>

Business Development Manager – Egypt, Hub Delivery

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