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category manager

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commercial she manager

eClerx

<div>
 
 Company &ndash; eClerx
 
 
 Job Title &ndash; Operation Manager
 
 
 Job Location - Qesm El Maadi, Cairo, Egypt
 
 
 Employment Type &ndash; Full-Time
 
 
 Seniority Level &ndash; Mid Senior Level
 
 
 
 
 
 
 Job description :
 
 
 
 
 
 
 
 Primary Responsibilities :
 
 
 <ul>
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 Manages multiple teams and maintains &amp; improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing systems and process improvement and quality assurance programs
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 Ensure Performance Metrics are achieved consistently and all client deliverables met within timelines
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 Prepares performance reports by collecting, analyzing and summarizing data and trends
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 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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 Lead client/vendor reviews/calibrations and revert to client/vendor queries on routine issues
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 Provide innovative ideas to optimize internal metrics &amp; ensure critical matrices are met timely
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 Perform audits and quality checks on Team Leads &amp; Floor Supports and provide feedback to them periodically on their performance
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 Ensure cross skilling, perform Training Need Identification for teams and Bottom Quartile Management
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 Hold periodic meetings to discuss operational updates, discuss task delegation and review issues
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 Focus on retention of staff through career mapping &amp; guiding team members
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 Advocate and adhere to organizational policies and procedures and remediation of any major incident
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 Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
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 </ul>
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
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 Overall experience of 12+ years and should be a graduate or post graduate
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 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
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 Good understanding of CRM, Medallia and contact center best practices.
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 Previous experience in a performance driven environment.
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 Excellent communications skills when writing, speaking and presenting to all stake holders.
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 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
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 Experience in the cable and telephone industry is an asset.
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 He/she must also possess an understanding of the repair process in Telecom and Cable industry
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 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law
 
 
 
 
</div>

Operation Manager

Nexus Analytica

<h2>Purpose of the Role</h2>The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and  with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.<h2>Key Responsibilities</h2><h2>Client Relationship</h2><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map — control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><h2>Delivery Governance</h2><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><h2>Commercial Protection</h2><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><h2>Internal Coordination</h2><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><h2>Post Go-Live</h2><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul> <h2>Requirements</h2><h2>Essential</h2><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients — including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li></ul><h2>Desirable</h2><ul><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li></ul><h2>Attributes</h2><ul><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often — the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul> <h2>Success Measures — First 12 Months</h2><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul> <h2> </h2>

Client Delivery Manager - NexusGRID

DHL Express

<div>
 Role Purpose
 
 
 The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.
 
 
 Key Responsibilities
 
 
 
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 Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.
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 Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.
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 Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.
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 Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.
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 Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.
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 Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.
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 Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.
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 Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.
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 Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.
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 Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
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 University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.
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 Project Management Professional (PMP) or PRINCE2 certification is highly desired.
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 ITIL certification is considered a strong asset for service delivery alignment.
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 6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.
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 2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.
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 Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.
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 Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).
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 Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.
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 Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.
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 Full professional proficiency in written and spoken English and Arabic.
 
 
 
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 </ul>
 
 Equal Treatment Clause:
 
 We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
 
 
 ✨ We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 ✨ We 𝗖𝗮𝗿𝗲
 
 
 ✨ We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
</div>

IT Program Delivery Manager

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 We&rsquo;re looking for a Category Manager to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 
 
 WHAT&rsquo;S ON YOUR PLATE?
 
 
 
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 Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.
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 Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.
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 Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.
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 Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.
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 Reviewing and resolving any issues with local suppliers.
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 Assortment:
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 Ensuring cost efficiency across our consumers that meets their needs/wants.
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 Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.
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 Providing regional teams with information regarding products and quantities needed for international and regional contracts.
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 Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.
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 Price:
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 Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.
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 Collecting market prices and conducting country price audits.
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 Promos:
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 Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.
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 Developing the country promotion calendar.
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 Following up and ensuring effective execution of all activities required for each promotional event.
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 Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 WHAT DID WE ORDER?
 
 
 
 <ul>
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 You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.
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 You have built teams and led cross-functional projects at scale.
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 You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
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 You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.
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 You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
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 You have excellent analytical and communication skills, and always like to be hands-on with several tools.
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 Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
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 Language skills: Fluent English and Arabic would be highly advantageous.
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 </ul>
</div>

Category Manager

CBRE Excellerate

<div>
 
 Who We Are
 
 
 
 We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.
 
 
 We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
 
 
 
 Why choose us
 
 
 
 Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
 
 
 
 Job Purpose
 
 
 
 The Facility Manager is responsible for overseeing the daily operations, maintenance, and safety of the organization's buildings and facilities. This role ensures that the workplace environment is safe, efficient, and well maintained while managing service providers, budgets, and facility-related projects.
 
 
 
 What You Will Be Doing
 
 
 
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 Manage the day-to-day operations of the facility, including maintenance, cleaning, admins, and utilities.
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 Ensure all building systems (HVAC, electrical, plumbing, fire protection, etc.) are functioning properly.
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 Manage all out-of-scope services.
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 Coordinate and supervise contractors, service providers, and maintenance staff.
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 Develop and implement preventive maintenance programs.
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 Ensure compliance with health, safety, and environmental regulations.
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 Monitor facility expenses and manage the facilities budget.
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 Handle facility-related emergencies and resolve operational issues quickly.
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 Follow up vendors KPIs
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 Support workplace improvements to enhance employee comfort and productivity.
 
 
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 </ul>
 
 What You Will Bring
 
 
 
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 Bachelor&rsquo;s degree in Facility Management, Engineering, Business Administration, or related field.
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 Experience in facility management or building operations not less than two years.
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 Good understanding of health and safety regulations.
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 Strong organizational and problem-solving skills.
 
 
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 Skills &amp; Competencies
 
 
 
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 Leadership and team management
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 Vendor and contractor management
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 Budget management
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 Communication and coordination skills
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 Problem-solving and decision-making
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 Time management and multitasking
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 </ul>
</div>

Facility Manager (Cairo, Egypt)

Khazna

<div>
 
 
 About Khazna
 
 
 
 Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt&rsquo;s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.
 
 
 
 
 
 This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.
 
 
 
 
 
 Join
 
 Khazna
 
 and contribute your skills and expertise to our mission of revolutionizing digital payments 💳 and driving financial inclusion 🌍 across the region.
 
 
 
 
 
 
 About the Role
 
 
 
 The Data Engineering Manager is responsible for executing Khazna&rsquo;s data platform roadmap as co-defined with the CTO. The role ensures the reliable design, build and operation of scalable data pipelines and infrastructure that support product, risk, finance and operational use cases.
 
 
 This role focuses on data platform setup, delivery excellence, technical leadership, team development and translating strategic direction into high-quality implementation.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
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 Design, build, and maintain scalable batch and streaming data pipelines.
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 Implement data models aligned with product and operational requirements.
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 Translate the architectural vision into detailed technical designs.
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 Establish engineering standards for data reliability, testing, and monitoring.
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 Build and manage a high-performing data engineering team.
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 Provide technical coaching and mentorship.
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 Collaborate with Product, Risk, Commercial, and Finance teams to prioritize backlog.
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 Implement data access controls and security standards defined by Security and Risk.
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 Ensure technical compliance with internal governance policies.
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 </ul>
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
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 Bachelor&rsquo;s Degree in Computer Science, Computer Engineering, Information Technology or a related field.
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 8+ years in data engineering or platform engineering.
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 Prior team leadership experience (minimum 1 year of managing direct reports).
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 Solid experience in designing and managing scalable data platforms.
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 Experience working with cloud platforms, preferably GCP.
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 Hands-on experience implementing and maintaining open-source data tools.
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 Proficiency in SQL and NoSQL.
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 Demonstrates the ability to assess, compare and select open-source technologies aligned with business requirements, scalability needs and long-term strategy.
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 Strong stakeholder communication skills
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 Experience in fintech or regulated environments preferred.
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 </ul>
 
 
 
 
 🚀
 
 Apply now
 
 and be part of a team that is shaping the future of finance in Egypt and Saudi Arabia!
 
 
 
</div>

Data Engineering Manager

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for an
 
 Assistant Manager
 
 
 Demand Planning
 
 to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.
 
 
 <ul>
 <li>
 Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices.
 </li>
 <li>
 Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports
 </li>
 <li>
 Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC
 </li>
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 Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
 </li>
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 Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization
 </li>
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 Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
 </li>
 <li>
 Guidance to store supervisors and admins to ensure smooth workflow
 </li>
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 Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z
 </li>
 <li>
 Experience in FMCG in demand planning and replenishment is a must
 </li>
 <li>
 Experience in Warehouse management or 3PL partner relation is a must
 </li>
 <li>
 Data and detail-oriented, and tech-savvy
 </li>
 <li>
 Ability to guide senior-level executives and manage the expectations of multiple stakeholders
 </li>
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 Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities
 </li>
 <li>
 Ability to take a broad perspective to problems and spot new, less obvious solutions
 </li>
 <li>
 Ability to perform a variety of the most complex tasks and/or lead one or more teams
 </li>
 <li>
 Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
 </li>
 <li>
 Excellent analytical and communication skills, and always hands-on with several tools
 </li>
 </ul>
</div>

Assistant Manager Demand Planning

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