front office manager

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front desk agent (short-term) Jobs in Muscat

front desk agent (short-term)

guest relations agent – club lounge Jobs in Muscat

guest relations agent – club lounge

receptionist

Bali Jobs Recruitment

<div>
 Our client is an international reputable 5* hotel &amp; resort chain, nestled on an astonishing canyon with mesmerizing mountain view in Oman. They are seeking a dynamic spa receptionist to join their fabulous pre-opening team.
 
 
 As a Spa Receptionist, you are responsible to manage spa reception duties such as greeting clients, scheduling appointments, process payments, and maintain a welcoming atmosphere while ensuring smooth operations.
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 2+ years total experience in a related field in a reputable hotel chain or a well-established spa brand.
 </li>
 <li>
 Recognized training in massage, facial and body therapy, or other related wellness modalities.
 </li>
 <li>
 Exceptional communication skills with the ability to build rapport and lasting relationships with guests.
 </li>
 <li>
 Computer literate and proficient in system operations to manage spa reception.
 </li>
 <li>
 Membership in a recognized professional association, and adherence to industry standards and ethics is an advantage.
 </li>
 <li>
 Awareness of responsible business practices, sustainability, and eco-friendly initiatives.
 </li>
 <li>
 Skill in yoga therapy is additional.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide exceptional customer service to guests by understanding their needs and concerns, and addressing them professionally.
 </li>
 <li>
 Maintain a professional and friendly demeanor at all times while interacting with guests and colleagues.
 </li>
 <li>
 Build relationships with guests and provide personalized treatments based on their individual requirements.
 </li>
 <li>
 Maintain accurate records of treatments provided, scheduling appointments, and processing payment transactions.
 </li>
 <li>
 Ensure that treatment rooms are stocked and properly maintained, and report any maintenance requirements in a timely manner.
 </li>
 <li>
 Promote spa services to guests, contributing to sales goals and revenue targets.
 </li>
 <li>
 Provide expert guidance to guests on spa treatments and overall wellness.
 </li>
 <li>
 Create an inviting and relaxing atmosphere for guests, anticipating their needs and exceeding expectations.
 </li>
 <li>
 Consistently deliver exceptional service, ensuring that guests have a memorable and fulfilling experience.
 </li>
 <li>
 Adhere to all ethical and sustainable business practices, promoting eco-friendly initiatives, and responsible retailing.
 </li>
 <li>
 Contribute to the overall success of the spa by maintaining cleanliness and safety standards, and actively participating in team meetings and training sessions.
 </li>
 <li>
 Continuously expand knowledge of new products, services, and industry developments, and apply this knowledge to enhance guest experiences.
 </li>
 <li>
 Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.
 
 </li>
 </ul>
</div>

Spa Receptionist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25133586
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1-year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Spa Receptionist - Local

<div>Additional Information 
Job Number25133586 
Job CategorySpa 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>Additional Information 
Job Number25133586 
Job CategorySpa 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Programar los servicios para las personas y los grupos grandes utilizando el sistema de software de reservaciones del spa o sal&oacute;n de belleza. Llamar a los hu&eacute;spedes para confirmar los servicios programados. Responder las preguntas sobre los servicios disponibles. Actualizar la lista de reservaciones y cancelaciones durante todo el d&iacute;a, informar a los proveedores sobre cambios de &uacute;ltimo momento y resolver cuestiones de programaci&oacute;n seg&uacute;n sea necesario trabajando en conjunto con el supervisor o gerente. Registrar a los hu&eacute;spedes cuando llegan a su cita, confirmar el nombre y apellido y brindarles orientaci&oacute;n general sobre el spa cuando llegan. Promover y vender los servicios del spa o sal&oacute;n de belleza. Obtener la caja asignada y asegurar la exactitud del dinero, conseguir el cambio necesario para el nivel de transacciones esperado y mantener la caja segura en todo momento. PProcesar los pagos de los hu&eacute;spedes por los servicios del spa o sal&oacute;n de belleza y obtener autorizaci&oacute;n de pago seg&uacute;n se requiera. Aceptar y registrar las propinas en efectivo para los empleados. Cuadrar, escanear y entregar los recibos a Contabilidad. Notificar a Ingenier&iacute;a las necesidades de mantenimiento y reparaci&oacute;n. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a todos los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional; atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s. Acatar las expectativas y los est&aacute;ndares de garant&iacute;a de la calidad. Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:Menos de 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
La misi&oacute;n de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aqu&iacute; para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro n&uacute;cleo es un esp&iacute;ritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosof&iacute;a de servicio que hace realidad las pasiones de los hu&eacute;spedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

Concierge-Spa

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25133586
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Planifier les services pour des clients individuels ou de grands groupes en utilisant le logiciel de gestion des r&eacute;servations du spa/salon de beaut&eacute;. Appeler les clients pour confirmer les services r&eacute;serv&eacute;s. R&eacute;pondre aux questions des clients sur les services propos&eacute;s. Mettre &agrave; jour la liste des r&eacute;servations/annulations tout au long de la journ&eacute;e, informer les intervenants des changements de derni&egrave;re minute et r&eacute;soudre les probl&egrave;mes de planning en collaborant avec le superviseur/responsable. Enregistrer les clients pour les rendez-vous, se faire confirmer le nom et le pr&eacute;nom, et orienter de mani&egrave;re g&eacute;n&eacute;rale les clients dans le spa &agrave; leur arriv&eacute;e. Promouvoir et vendre les services du spa/salon de beaut&eacute;. Obtenir la caisse attribu&eacute;e et v&eacute;rifier l'exactitude des sommes, s'assurer d'avoir suffisamment de monnaie et s&eacute;curiser la caisse &agrave; tout moment. Traiter les paiements des clients pour les services du spa/salon de beaut&eacute; et obtenir les autorisations de paiement le cas &eacute;ch&eacute;ant. Accepter et enregistrer les pourboires en esp&egrave;ce pour les employ&eacute;s. &Eacute;quilibrer, enregistrer et d&eacute;poser les recettes aupr&egrave;s de la Comptabilit&eacute;. Avertir l'Ing&eacute;nierie des travaux de maintenance et de r&eacute;paration n&eacute;cessaires. Signaler les accidents, les blessures et les conditions de travail dangereuses au responsable. Suivre et appliquer toutes les politiques et proc&eacute;dures de la cha&icirc;ne ; s&rsquo;assurer de porter un uniforme de travail propre et complet ; avoir une apparence soign&eacute;e et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialit&eacute; dans la diffusion d&rsquo;informations propres &agrave; la banni&egrave;re et/ou &agrave; l&rsquo;h&ocirc;tel et prot&eacute;ger tous les biens de la compagnie. Accueillir et recevoir les clients selon les standards de la compagnie, anticiper leurs besoins et y r&eacute;pondre, aider les personnes handicap&eacute;es et remercier chaleureusement les clients. Utiliser un langage clair et courtois lors de toute communication ; r&eacute;pondre au t&eacute;l&eacute;phone en employant le langage appropri&eacute;. D&eacute;velopper des relations professionnelles positives et constructives avec vos pairs. Se conformer aux exigences et standards de qualit&eacute;. &Ecirc;tre habitu&eacute; &agrave; travailler debout, assis et &agrave; &ecirc;tre en mouvement sur une longue p&eacute;riode de temps. D&eacute;placer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de fa&ccedil;on autonome. Effectuer toutes les autres t&acirc;ches demand&eacute;es par les responsables et qui correspondent au poste.
 
 
 
 Qualifications Recommand&eacute;es
 
 
 
 Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;&eacute;tudes secondaires ou &eacute;quivalence de niveau secondaire.
 
 
 Exp&eacute;rience de travail connexe:Moins d&rsquo;un an d&rsquo;exp&eacute;rience de travail connexe.
 
 
 Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision.
 
 
 Permis ou certification:Aucune
 
 
 
 Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
 
 
 
 Chez W Hotels, notre mission est d'&eacute;veiller la curiosit&eacute; et d'&eacute;largir les horizons. Nos &eacute;tablissements offrent de v&eacute;ritables exp&eacute;riences de vie. Nous voulons ouvrir les portes comme les esprits, et les nouveaux visages et nouvelles exp&eacute;riences nous inspirent &eacute;norm&eacute;ment. Nous avons &agrave; c&oelig;ur d'&ecirc;tre &agrave; l'&eacute;coute et de r&eacute;pondre &agrave; tous les besoins, ce qui nous permet de r&eacute;inventer les normes du luxe dans le monde entier. Le service Whatever/Whenever (tout ce que vous voulez, quand vous le voulez) repr&eacute;sente notre culture et notre philosophie de service, gr&acirc;ce auxquelles les passions de notre client&egrave;le prennent vie. Si vous &ecirc;tes une personne originale, cr&eacute;ative et tourn&eacute;e vers l'avenir, nous vous souhaitons la bienvenue chez W Hotels. En int&eacute;grant l'&eacute;quipe W Hotels, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International.
 
 Choisissez
 
 une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de
 
 donner
 
 un sens &agrave; votre vie professionnelle, de
 
 faire partie
 
 d'une incroyable &eacute;quipe internationale et de
 
 devenir
 
 la meilleure version de vous-m&ecirc;me.
</div>

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>
Announce VIP rooms to Housekeeping and F&amp;B departments</li><li>
Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>
Attend management morning briefing if needed/requested</li><li>
Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>
Register and process check in for all arrivals</li><li>
Conduct daily briefing &amp; ensure IQ standard is followed</li><li>
Perform Check in &amp; Check Out at the reception</li><li>
Be part &amp; lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>
Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>
Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager</li><li>
Ensure guest comments are investigated and reply back to guest accordingly</li><li>
Assist in achieving TrustYou targets</li><li>
Attend guest requests and take action accordingly</li><li>
Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>
Assist Hotel Manager on Duty when/if required</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests&rsquo; departure.</li><li>
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check Paymaster daily and give feedback RDM with action taken</li><li>
Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>
Check Hotel situation, occupancy, functions, groups, MIPs</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits</div>

Duty Manager ( Omani Only )

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
 </li>
 <li>
 Announce VIP rooms to Housekeeping and F&amp;B departments
 </li>
 <li>
 Ensure VIP rooms are ready, checked and all in order prior arrival
 </li>
 <li>
 Attend management morning briefing if needed/requested
 </li>
 <li>
 Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed
 </li>
 <li>
 Register and process check in for all arrivals
 </li>
 <li>
 Conduct daily briefing &amp; ensure IQ standard is followed
 </li>
 <li>
 Perform Check in &amp; Check Out at the reception
 </li>
 <li>
 Be part &amp; lead in success of Circle M enrolment and assist to achieve the hotel target
 </li>
 <li>
 Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
 </li>
 <li>
 Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager
 </li>
 <li>
 Ensure guest comments are investigated and reply back to guest accordingly
 </li>
 <li>
 Assist in achieving TrustYou targets
 </li>
 <li>
 Attend guest requests and take action accordingly
 </li>
 <li>
 Handle guest complaints and take action immediately to ensure satisfaction is delivered
 </li>
 <li>
 Assist Hotel Manager on Duty when/if required
 </li>
 <li>
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests&rsquo; departure.
 </li>
 <li>
 Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
 </li>
 <li>
 Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
 </li>
 <li>
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
 </li>
 <li>
 Handle issuance of guest room key cards and ensure effective control for guest security.
 </li>
 <li>
 Check Paymaster daily and give feedback RDM with action taken
 </li>
 <li>
 Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback
 </li>
 <li>
 Check Hotel situation, occupancy, functions, groups, MIPs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
</div>

Explore 15+ Receptionist in Muscat this September. Find roles across top companies and apply now to boost your career.

15 receptionist jobs IN Muscat

Spa Receptionist

Spa Receptionist - Local

Spa Receptionist - Local

Concierge-Spa

Concierge-Spa

Duty Manager ( Omani Only )

Duty Manager ( Omani Only )