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regional service head

Exponent Energy

<div>
 You will be working with the
 
 After Sales
 
 team in Bengaluru.
 
 
 This team runs on a hustle mindset with an objective to increase Exponent Energy's market share in the city of Bengaluru, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the
 
 e^pack
 
 (battery pack) and
 
 e^pump
 
 (charging station).
 
 
 Our philosophy:
 
 Break. Believe. Build
 
 
 
 Break stuff. Break assumptions. Break the thumb rule.
 
 
 Believe in the team. Believe in the process. Believe through failures.
 
 
 Build fast. Build passionately. Build to simplify.
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 Handling field Engineers / Technical teams
 
 
 Resolving customer complaints/issues in the field
 
 
 Ensure implementation and adherence to SOPs and systems
 
 
 Customer relationship management
 
 
 Coordination with the CX team for Complaint closure
 
 
 Coordination with the cross-functional team
 
 
 Fleet vehicle and Battery management
 
 
 Improving product and brand image in the region
 
 
 
 About The Candidate
 
 
 
 Diploma in Mechanical / Automobile Engineering with min. 7//8 years of experience as Area / Territory Manager / Regional Manager with OEM in 3-wheelers / commercial / EV / Battery Service and maintenance.
 
 
 Strong leadership and management skills
 
 
 Problem-solving and decision-making abilities
 
 
 Need to be already based in Bangalore
 
 
 Ability to work in a fast-paced environment
 
 
 
 What matters:
 
 
 
 Quality of work
 
 
 Approach towards problem-solving
 
 
 Dissatisfaction towards mediocre work
 
 
 Resilient attitude to bounce back after failing
 
 
 
 About Us
 
 
 
 Exponent simplifies energy for EVs.
 
 
 Co-founded by Arun Vinayak (Ather Energy's Founding Partner &amp; Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.
 
 
 The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build &amp; scale Exponent.
</div>

Regional Service Head

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 You as Junior Lawyer will be part of Hitachi Energy business based in Bengaluru, India. We are seeking a dynamic and motivated Junior Lawyer to join our Legal and Integrity Department for a fixed term of 18 months. You will participate in our specialized learning program, aimed at developing the skills and knowledge necessary for a successful legal career within a global company.
 
 
 You will be exposed to a variety of legal matters and projects, with opportunities to be involved in local, regional, and global projects. As a Junior Lawyer, you will be part of our Legal and Integrity Department reporting to the Regional Head of Legal, South Asia, you will assist in the implementation of regional strategy and ensure full compliance with Group directives and local legal regulations.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Assisting the Regional Head of Legal and Country Heads of Legal in providing legal advice and counseling to Hitachi Energy management across a broad range of legal issues or within a specialist area, and manage dispute and litigation matters as directed.
 </li>
 <li>
 Conducting legal research and prepare legal documents.
 </li>
 <li>
 Supporting contract review and negotiation, including frame agreements, contracts, and partnerships.
 </li>
 <li>
 Participating in the development and implementation of legal strategies.
 </li>
 <li>
 Supporting good corporate governance at the regional and country level.
 </li>
 <li>
 Supporting the implementation of the Code of Conduct and assist in ongoing integrity training.
 </li>
 <li>
 Ensuring compliance with company policies, local legal regulations, and Group directives; assist with the implementation of both local and group legal and integrity directives and instructions, and monitor ongoing integrity, executing due diligence.
 </li>
 <li>
 Contributing to the development and implementation of local and group legal and integrity directives.
 </li>
 <li>
 Managing and communicating with external service providers, including legal counsels.
 </li>
 <li>
 Participating in various local, regional, and global projects within the department.
 </li>
 <li>
 Engaging in continuous learning and development opportunities through the Legal and Integrity learning program.
 </li>
 <li>
 Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
 </li>
 <li>
 Living Hitachi Energy&rsquo;s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 Graduate degree in law.
 </li>
 <li>
 5 years of experience.
 </li>
 <li>
 Licensed to practice Law in India.
 </li>
 <li>
 Demonstrated ability to be agile and keen to learn.
 </li>
 <li>
 Good analytical and problem-solving skills.
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Strong interest in technology and process improvement.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 High level of integrity and ethical standards.
 </li>
 <li>
 Proficiency in both spoken &amp; written English language is required.
 
 
 </li>
 </ul>
 Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
 
 
 With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time &ndash; balancing soaring electricity demand, while decarbonizing the power system.
 
 
 Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
</div>

Legal Counsel: General Business Entry Professional

Louis Vuitton

<div>
 
 About The Job
 
 
 
 We are seeking a passionate and dynamic Store Manager to lead our team in Bangalore, India. The ideal candidate will be responsible for driving sales performance, enhancing customer engagement, and ensuring operational excellence. This role requires strong leadership skills, a deep understanding of luxury retail, and a commitment to fostering a collaborative and high-performing team environment.
 
 
 Job responsibilities
 
 
 
 People Management
 
 
 
 <ul>
 <li>
 Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
 </li>
 <li>
 Motivate staff to achieve sales goals.
 </li>
 <li>
 Encourage and support the individual development of staff
 </li>
 <li>
 Identify individual and team training needs and work with the training team to create and implement necessary training plans.
 </li>
 <li>
 Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Meet inventory accuracy and shrink requirements
 </li>
 <li>
 Ensure proper inventory mix matching to market needs.
 </li>
 <li>
 Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn.
 </li>
 <li>
 Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales.
 
 
 </li>
 </ul>
 
 Sales Management
 
 
 
 <ul>
 <li>
 Demonstrate sales leadership for staff by playing an active role on the selling floor
 </li>
 <li>
 Continuously motivate sales staff to meet assigned sales and productivity goals.
 </li>
 <li>
 Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
 </li>
 <li>
 Develop and motivate staff through goal setting and regular individual and storewide meetings.
 </li>
 <li>
 Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
 </li>
 <li>
 Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
 </li>
 <li>
 Act as brand ambassador to strengthen relationship with the VIP clientele.
 </li>
 <li>
 Formulate and implement in-store marketing and promotional activities.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Maintain the highest degree of customer service every day.
 </li>
 <li>
 Ensure that sales associates have the proper skills to handle complex customer service issues, i.e. dissatisfied customers, returns, defective merchandise, repairs.
 </li>
 <li>
 Empower associates to make decisions to provide the best customer service
 
 
 </li>
 </ul>
 
 Administrative Management
 
 
 
 <ul>
 <li>
 Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.
 </li>
 <li>
 Take necessary actions to effectively control costs and ensure efficient operation in store.
 </li>
 <li>
 Implement and support all security measures.
 </li>
 <li>
 Partner with logistics and product teams to insure appropriate assortment for the store.
 </li>
 <li>
 Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP.
 </li>
 <li>
 Ensure the proper use of the staffing plan to provide appropriate store coverage.
 </li>
 <li>
 Maintain the highest standard of housekeeping both on and off the sales floor at all times.
 
 
 </li>
 </ul>
 
 Store Visuals
 
 
 
 <ul>
 <li>
 Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation.
 </li>
 <li>
 Work with local VM service provider to achieve goals of proper window installation and display.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Minimum of 12 years experience with at least 5 years of management experience
 </li>
 <li>
 Strong knowledge in fashion and luxury retail industry
 </li>
 <li>
 Excellent presentation skills
 </li>
 <li>
 Capable of analyzing, organizing and planning
 </li>
 <li>
 Entrepreneurial spirit
 </li>
 <li>
 Presentable, creative, and detail oriented
 </li>
 <li>
 Strong computer literacy
 
 
 </li>
 </ul>
 Reference LVM30169
</div>

Store Manager

KPMG India

<div>
 
 
 OVERVIEW
 
 
 
 
 
 
 KPMG entities in India are professional services firm(s). Member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 KPMG entities in India offer services to and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the business environment.
 
 
 
 
 
 
 Why Choose KPMG India?
 
 
 <ul>
 <li>
 
 Dynamic Work Environment
 
 : Be a part of an innovative team that values creativity and fresh ideas.👨 💼
 </li>
 <li>
 
 Growth Opportunities
 
 : We provide excellent training, mentorship, and career advancement.📈
 </li>
 <li>
 
 Attractive Benefits
 
 : Competitive salaries, health insurance, and more!🎖️
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs for own portfolio of clients. Please note a commensurate portolio comprising of moderate to high complexity of clients will have to be managed by the successful candidate which could amount to 30% of available time.
 </li>
 <li>
 Lead and manage the end-to-end CCM journey, ensuring a seamless and efficient process for customers and internal stakeholders.
 </li>
 <li>
 BCO Regional Heads, WMR and other key stakeholders where necessary to ensure successful completion of key Optimization and Transformation initiatives
 </li>
 <li>
 Manage a team comprising primarily of ODC resources for setting up the team, and manage their workflow, training &amp; development to deliver the BCO model satisfactorily within agreed timelines
 </li>
 <li>
 Continuously drive improvement in productivity of the BCO team whilst enhancing client experience.
 </li>
 <li>
 Drive adoption of technology/digital and customer experience improvement initiatives, including alignment to a globally consistent C&amp;L operating model.
 </li>
 <li>
 Monitor and analyze customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
 </li>
 <li>
 Work with the Head of BCO COE to ensure risks and issues related to CCM are escalated to country, regional and global stakeholders and resolved in a satisfactory manner.
 </li>
 <li>
 Closely work with the senior management team and Regional Sustainability Champions to drive various activities as part of the Group's transition to Net Zero along with implementing various strategic initiatives across BCO teams.
 </li>
 <li>
 Drive continuous improvement initiatives across credit analysis activities to deliver a high and consistent standard.
 </li>
 <li>
 Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk teams.
 </li>
 <li>
 Develop and maintain a diverse, innovation-driven BCO team, ensuring high levels of engagement and satisfaction
 </li>
 <li>
 Participate in deal discussions and meetings with clients or credit risk as required.
 </li>
 <li>
 Protect the Bank by acting as First Line of Defense and observing all controls.
 </li>
 <li>
 Identifies and anticipates all types of risks (e.g., industry, portfolio, diversification, sovereign, commercial, currency, etc.) and identify micro and macro trends impacting the credit portfolio, working with WCRM and business heads to take appropriate steps in changes to underwriting criteria and conducting rapid portfolio reviews.
 </li>
 <li>
 Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
 </li>
 <li>
 Work with the Head of BCO to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds
 </li>
 <li>
 Responsible for talent management, performance management &amp; succession planning as applicable.
 </li>
 <li>
 Effectively coordinate with all other USA co-leads to deliver the CCM/BCO objectives smoothly.
 </li>
 <li>
 To regularly host exchanges for the team and ensure necessary action plans are designed and executed for resolution.
 </li>
 <li>
 Foster a culture of compliance amongst the BCO team members as regards Group Compliance Policy.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Chartered Accountants / master&rsquo;s in business, Finance, Economics or equivalent is essential and any professional qualification (i.e. CFA, Chartered Banker) is desirable. If none, tenured experiences in credit analysis and/or credit approvals will be considered.
 </li>
 <li>
 strong background in managing loan portfolios.
 </li>
 <li>
 Proven track record in leading and managing senior stakeholders, with experience in organizational design and strategic planning.
 </li>
 <li>
 Knowledge of Investment Banking is mandatory, such as Securities, Treasury, Foreign Exchange, Derivatives, ESG and Climate risk.
 </li>
 <li>
 Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior stakeholders.
 </li>
 <li>
 Expertise in credit risk management and control assessment
 </li>
 <li>
 Excellent analytical and problem-solving skills, with the ability to articulate customer feedback and distil key areas of focus.
 </li>
 <li>
 Demonstrated expertise in
 
 credit underwriting
 
 , including preparation and review of credit proposals for wholesale lending, ensuring strict adherence to internal credit policies and regulatory requirements.
 </li>
 <li>
 Proficient in
 
 structuring and preparation of credit proposals
 
 , including business model, risks and mitigants, financial analysis, industry analysis, forecasting / cash flow modelling, assigning risk ratings, and providing business recommendations aligned with business objectives.
 </li>
 <li>
 Strong capability in
 
 financial statement analysis
 
 , cash flow modeling, and conducting stress tests to support informed credit decisions.
 </li>
 <li>
 Experienced in
 
 monitoring and managing credit exposure
 
 across diverse portfolios, with a proven ability to implement effective risk mitigation strategies.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 SELECTION PROCESS
 
 
 
 
 
 <ul>
 <li>
 Candidates should expect 2 - 3 rounds of personal or telephonic interviews to assess fitment and communication skills
 </li>
 </ul>
 
 
 
 
 Good communication skills, analytical and presentation skills are mandatory for the above skill set.
 
 
 
 
 <ul>
 <li>
 Looking for selected candidates to join within 30 to 45 days or an immediate joiner.
 </li>
 </ul>
 
 
 
 
 
 
 
 The opportunity is now! If you are interested in being part of a dynamic team, serving clients and reaching your full potential &ndash; KPMG Advisory Services is for you!
 
 
 
</div>

Credit Risk Analyst

<div>
 
 Job Description
 
 
 
 
 As Visual Merchandising &amp; Commercial Specialist, You contribute towards regional goals and set priorities that influences an inspiring, commercial, and consistent customer experience connected to the Global visual &amp; commercial strategy. Execute Global presentation guidelines and follow-up visual &amp; commercial excellence accordingly. You support and coach Sales markets with clear visual &amp; commercial focuses, guidelines including planning, best practices, learning &amp; development tools.
 
 
 
 
 
 Key responsibilities
 
 
 
 
 <ul>
 <li>
 Set visual and commercial goals and priorities for your concept linked to company CX vision aligned with Business Units and other regional stakeholders to provide the Sales Markets with clear direction.
 </li>
 <li>
 Align new presentation strategies, product presentation &amp; prioritization, commerciality, styling, and instore communication strategies with Global VM, Business Units, Region, and drive implementation of these with the Sales Markets.
 </li>
 <li>
 Provide Sales Markets with store activation plans, seasonal focuses, activity packages and commercial priorities for the store channel aligned with Global, Business Units and Region, including Online.
 </li>
 <li>
 Collaborate and follow-up execution level in store together with Sales team to maintain visual and commercial consistency and define opportunities.
 </li>
 <li>
 Share, inspire and educate Region and Area teams on seasonal visual &amp; commercial updates, customer group changes and fashion/trend information through kick-off meetings and store visits.
 </li>
 </ul>
 
 Please click here for the complete role description
 
 
 
 
 
 
 Qualifications
 
 
 
 
 To be successful in the role as Visual Merchandising &amp; Commercial Specialist, you should have extensive visual and commercial knowledge. Excellent product presentation, styling, and commercial skills with strong fashion interest. Strong visual operational routines and best practices experience from both Area and Stores. You have inspiring and strong leadership skills to drive communication and cross functional collaboration. Solution-oriented with passion for developing both business and people through teamwork.
 
 
 
 
 What you need to succeed:
 
 
 
 <ul>
 <li>
 Strong knowledge about physical store identity, global visual strategies and regional visual and commercial goals linked to our assortment offer and methods
 </li>
 <li>
 Strong prioritization skills and background to manage multiple global strategies and regional initiatives, ability to engage and inspire others and taking responsibility for team development
 </li>
 <li>
 Ability to set realistic store planning, seasonal focuses, and commercial priorities for the physical stores to support Sales Markets with implementation
 </li>
 <li>
 Know how to manage and act on selling equation, weekly sales reports, and the correlation between commercial KPIs, product presentation and prioritization.
 </li>
 <li>
 Strong leadership with effective communication, presentations and active listening to collaborate cross functionally to achieve desirable results.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 This is a full-time position, reporting to the Regional Head of Visual Merchandising &amp; Commercial for India.
 
 
 
 
 This position is based at the Office in Bengaluru, Karnataka, India.
 
 
 
 
 Apply by sending in your CV in English as soon as possible, but no later than
 
 October 24th,
 
 
 2025
 
 . Due to data policies, we only accept applications through career page.
 
 
 
 
 
 Global Benefits
 
 
 
 
 
 We offer all our employees at H&amp;M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&amp;M Group brands in stores and online. Brands covered by the discount are H&amp;M (Beauty and Move included), COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&amp;M Incentive Program &ndash; HIP. You can read more about our H&amp;M Incentive Program here.
 
 
 
 
 In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
 
 
 
 
 
 Inclusion &amp; Diversity
 
 
 
 
 
 H&amp;M is a part of H&amp;M Group. At H&amp;M Group, we&rsquo;re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
 
 
 
 
 We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
 
 
 
 
 
 Company Description
 
 
 
 
 
 H&amp;M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion &amp; quality at the best price in a sustainable way. Learn more about H&amp;M here.
 
 
 
</div>

Visual Merchandising & Commercial Specialist

Mashreq

<div>
 - Create service-oriented dashboards for queries handled by the team and suggest workable solutions to bring down /reduce manual handling of these query messages.
 
 
 - Develop a mechanism to fast-track identification of queries originating on account of processing errors, highlight the same to Department head and work closely with operations team and client services to resolve the issue and minimize loss and customer impact.
 
 
 - Ensure errors/knowledge gaps resulting in queries are shared with line managers &amp; Division Heads to curb service issues.
 
 
 - Ensure E2E processes are improved through automation/digitalization initiatives.
 
 
 - Central point of reference for all Queries, Complaints and concerns.
 
 
 - Critical analysis of issues associated with errors, delays and SLA breaches. Recommend effective solutions to resolve them permanently.
 
 
 - Support in designing solutions which can be proposed to address issues identified during Quality Check and MIS report generation.
 
 
 - Ensure solutions are implemented on fast-track basis.
 
 
 Ensure inter-group and intra-group SLAs are reviewed periodically and improved in line with automated solutions.
</div>

Assistant Manager - Operations

Astellas Pharma

<div>
 Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
 
 
 Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .
 
 
 This position is based in Bengaluru and will require some on-site work.
 
 
 
 Purpose And Scope
 
 
 
 The People Operations Regional Team Supervisor will be responsible for delivering consistent, high-quality support for employee queries while championing operational excellence and an exceptional colleague experience across the China Operations. You'll work closely with various HR teams across the organization to ensure they follow governance frameworks and support them with any escalated issues around the employee lifecycle.
 
 
 You&rsquo;ll directly manage a team of People Operations Advisors and Specialists. This is more than a service management role&mdash;it&rsquo;s a leadership opportunity to help design and embed our new HR Services model, drive process optimization, and enhance employee engagement through innovation and data-driven service delivery.
 
 
 With a strong focus on collaboration, compliance, and continuous improvement, you&rsquo;ll ensure that the HR Services team operates seamlessly supporting a global workforce and setting new standards for what great HR Services looks like.
 
 
 
 Essential Job Responsibilities
 
 
 
 <ul>
 <li>
 Managing the day to day delivery HR operations across the EMEA/APAC/America&rsquo;s region, ensuring seamless execution across the employee lifecycle (hire to retire processes)
 </li>
 <li>
 Oversee the end-to-end setup of new operations for all people related activity
 </li>
 <li>
 Manage the resolution of employee queries and cases across multiple channels (chat, email, phone, ticketing system
 </li>
 <li>
 Serve as the escalation point for complex issues, ensuring resolutions are timely, compliant, and aligned with internal policy.
 </li>
 <li>
 Line managing a team of Advisors and Specialists, supporting their development, workload management, and operational excellence
 </li>
 <li>
 Collaborating with regional HR teams to embed these standards, ensuring consistent execution while accommodating local compliance needs.
 </li>
 <li>
 Monitoring adherence to global governance, escalating and resolving deviations where required.
 </li>
 <li>
 Act as a key contributor to the HR Projects, providing operational input, testing processes, and helping to define user requirements.
 </li>
 <li>
 Support change management and training efforts, ensuring successful process adoption across teams.
 </li>
 <li>
 Ensure data accuracy and completeness in all people systems, enabling robust analytics and reporting
 </li>
 <li>
 Ensure all processes are compliant with applicable employment laws, data privacy regulations, and company policies.
 </li>
 <li>
 Provide timely and accurate advice and guidance to managers and staff on a wide range of Human Resources policies and procedure, seeking advice from the People Operations Regional Lead as appropriate.
 
 
 </li>
 </ul>
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 Extensive experience in HR operations, with experience in a supervisory role within a shared services or contact center environment or someone looking for the next career move to a supervisory position.
 </li>
 <li>
 Proven experience managing SLAs, KPIs, and driving continuous improvement through data analysis.
 </li>
 <li>
 A strong service orientation and a commitment to delivering an outstanding employee experience.
 </li>
 <li>
 Strong expertise in ticketing systems and case management platforms (e.g., ServiceNow, SuccessFactors).
 </li>
 <li>
 Demonstrated ability to lead service teams, manage high volumes of inquiries, and exceed performance expectations.
 </li>
 <li>
 Excellent knowledge of HR processes, employment law, and data privacy regulations. Proven experience managing SLAs, KPIs, and driving continuous improvement through data analysis.
 </li>
 <li>
 Strong communication, problem-solving, and stakeholder management skills.
 </li>
 <li>
 A proactive mindset with the ability to adapt to fast-paced and evolving business needs.
 </li>
 <li>
 Experience in a global or multi-regional HR environment is an advantage.
 </li>
 <li>
 Advanced proficiency in both written and spoken English with additional languages desirable.
 
 
 </li>
 </ul>
 
 Working Environment
 
 
 
 This position is based in Bangalore and will require on-site work.
 
 
 At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas&rsquo; Responsible Flexibility Guidelines.
 
 
 Category People Services
 
 
 Astellas is committed to equality of opportunity in all aspects of employment.
 
 
 EOE including Disability/Protected Veterans
</div>

People Services Operations Team Supervisor

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