Store Manager

About The Job

We are seeking a passionate and dynamic Store Manager to lead our team in Bangalore, India. The ideal candidate will be responsible for driving sales performance, enhancing customer engagement, and ensuring operational excellence. This role requires strong leadership skills, a deep understanding of luxury retail, and a commitment to fostering a collaborative and high-performing team environment.

Job responsibilities

People Management

• Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
• Motivate staff to achieve sales goals.
• Encourage and support the individual development of staff
• Identify individual and team training needs and work with the training team to create and implement necessary training plans.
• Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action.
  
  

Inventory Management

• Meet inventory accuracy and shrink requirements
• Ensure proper inventory mix matching to market needs.
• Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn.
• Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales.
  
  

Sales Management

• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Continuously motivate sales staff to meet assigned sales and productivity goals.
• Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
• Develop and motivate staff through goal setting and regular individual and storewide meetings.
• Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
• Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
• Act as brand ambassador to strengthen relationship with the VIP clientele.
• Formulate and implement in-store marketing and promotional activities.
  
  

Customer Service

• Maintain the highest degree of customer service every day.
• Ensure that sales associates have the proper skills to handle complex customer service issues, i.e. dissatisfied customers, returns, defective merchandise, repairs.
• Empower associates to make decisions to provide the best customer service
  
  

Administrative Management

• Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.
• Take necessary actions to effectively control costs and ensure efficient operation in store.
• Implement and support all security measures.
• Partner with logistics and product teams to insure appropriate assortment for the store.
• Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP.
• Ensure the proper use of the staffing plan to provide appropriate store coverage.
• Maintain the highest standard of housekeeping both on and off the sales floor at all times.
  
  

Store Visuals

• Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation.
• Work with local VM service provider to achieve goals of proper window installation and display.
  
  

Profile

• Minimum of 12 years experience with at least 5 years of management experience
• Strong knowledge in fashion and luxury retail industry
• Excellent presentation skills
• Capable of analyzing, organizing and planning
• Entrepreneurial spirit
• Presentable, creative, and detail oriented
• Strong computer literacy
  
  

Reference LVM30169