reputation management specialist

Bestax Chartered Accountants

<div>
 
 We are looking for a
 
 Reputation Management Specialist
 
 to manage, protect, and grow the online reputation of our company and our clients across multiple platforms. The role focuses on
 
 ethical review generation, brand advocacy, sentiment management, and professional handling of online feedback
 
 on platforms such as Google, Trustpilot, Reddit, and other relevant review and discussion channels.
 
 
 
 You will be responsible for developing and executing compliant strategies to generate genuine customer reviews, monitoring brand mentions, responding to feedback, and improving overall brand trust and credibility online. This role requires strong judgment, excellent written communication skills, and a clear understanding of platform policies and ethical reputation management practices.
 
 
 
 <ul>
 <li>
 
 Develop and execute
 
 ethical and compliant review generation strategies
 
 for clients and internal brands.
 
 
 </li>
 <li>
 
 Manage and respond to reviews on platforms including
 
 Google Business Profile, Trustpilot, Reddit, and other relevant platforms
 
 .
 
 
 </li>
 <li>
 
 Monitor online brand mentions, discussions, and sentiment across forums and social platforms.
 
 
 </li>
 <li>
 
 Handle negative reviews professionally, including drafting public responses and coordinating internal resolution steps.
 
 
 </li>
 <li>
 
 Advocate for brands in online communities while strictly adhering to platform rules and guidelines.
 
 
 </li>
 <li>
 
 Build and maintain
 
 SOPs, templates, and workflows
 
 for review generation and reputation management.
 
 
 </li>
 <li>
 
 Coordinate with customer service, marketing, and account teams to align reputation efforts with real customer experiences.
 
 
 </li>
 <li>
 
 Prepare and present
 
 monthly reputation performance reports
 
 , including review growth, ratings, sentiment trends, and insights.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <li>
 
 Proven experience in
 
 online reputation management, review management, or brand advocacy
 
 .
 
 
 </li>
 <li>
 
 Hands-on experience with platforms such as
 
 Google Reviews, Trustpilot, and Reddit
 
 .
 
 
 </li>
 <li>
 
 Strong understanding of
 
 platform policies and compliance requirements
 
 .
 
 
 </li>
 <li>
 
 Excellent written communication skills with the ability to write professional, empathetic, and brand-safe responses.
 
 
 </li>
 <li>
 
 Ability to handle sensitive feedback and escalations calmly and diplomatically.
 
 
 </li>
 <li>
 
 Strong organizational skills and ability to manage multiple brands or clients simultaneously.
 
 
 </li>
 <li>
 
 Experience with CRM systems or review monitoring tools is a plus.
 
 
 
 
 
 </li>
 Benefits
 
 
 <li>
 
 Opportunity to work with
 
 international clients
 
 across multiple industries.
 
 
 </li>
 <li>
 
 Be part of a growing digital and consulting ecosystem.
 
 
 </li>
 <li>
 
 Performance-driven role with growth and leadership opportunities.
 
 
 </li>
 <li>
 
 Exposure to multiple platforms and advanced reputation management strategies.
 
 
 </li>
 <li>
 
 Long-term role with stability for the right candidate.
 
 
 </li>
</div>

Reputation Management Specialist

<div>We are looking for a Reputation Management Specialist to manage, protect, and grow the online reputation of our company and our clients across multiple platforms. The role focuses on ethical review generation, brand advocacy, sentiment management, and professional handling of online feedback on platforms such as Google, Trustpilot, Reddit, and other relevant review and discussion channels. 
You will be responsible for developing and executing compliant strategies to generate genuine customer reviews, monitoring brand mentions, responding to feedback, and improving overall brand trust and credibility online. This role requires strong judgment, excellent written communication skills, and a clear understanding of platform policies and ethical reputation management practices.<div></div><ul><li> 
Develop and execute ethical and compliant review generation strategies for clients and internal brands.</li><li> 
Manage and respond to reviews on platforms including Google Business Profile, Trustpilot, Reddit, and other relevant platforms.</li><li> 
Monitor online brand mentions, discussions, and sentiment across forums and social platforms.</li><li> 
Handle negative reviews professionally, including drafting public responses and coordinating internal resolution steps.</li><li> 
Advocate for brands in online communities while strictly adhering to platform rules and guidelines.</li><li> 
Build and maintain SOPs, templates, and workflows for review generation and reputation management.</li><li> 
Coordinate with customer service, marketing, and account teams to align reputation efforts with real customer experiences.</li><li> 
Prepare and present monthly reputation performance reports, including review growth, ratings, sentiment trends, and insights.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Proven experience in online reputation management, review management, or brand advocacy.</li><li> 
Hands-on experience with platforms such as Google Reviews, Trustpilot, and Reddit.</li><li> 
Strong understanding of platform policies and compliance requirements.</li><li> 
Excellent written communication skills with the ability to write professional, empathetic, and brand-safe responses.</li><li> 
Ability to handle sensitive feedback and escalations calmly and diplomatically.</li><li> 
Strong organizational skills and ability to manage multiple brands or clients simultaneously.</li><li> 
Experience with CRM systems or review monitoring tools is a plus.</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3><ul><li>
Opportunity to work with international clients across multiple industries.</li><li> 
Be part of a growing digital and consulting ecosystem.</li><li> 
Performance-driven role with growth and leadership opportunities.</li><li> 
Exposure to multiple platforms and advanced reputation management strategies.</li><li> 
Long-term role with stability for the right candidate.</li></ul></div><div></div>

Google Reviews Specialist

Half Price Packaging PVT Ltd

We are looking for a results-driven Google Business Profile (formerly Google My Business) Expert to manage, optimize, and grow local search visibility for businesses. The ideal candidate understands local SEO, GBP ranking factors, and how to drive calls, visits, and leads through optimized profiles.Key Responsibilities<ul><li>Set up, verify, and manage Google Business Profile listings</li><li>Optimize business information (NAP, categories, services, attributes)</li><li>Create and manage GBP posts, updates, offers, and events</li><li>Handle reviews: monitoring, responding, and reputation management</li><li>Optimize photos, videos, and business descriptions</li><li>Track insights, rankings, calls, and conversions</li><li>Fix suspensions, duplicates, and listing issues</li><li>Implement local SEO strategies to improve map pack rankings</li><li>Coordinate with SEO, content, and marketing teams</li><li>Stay updated on Google Business Profile policy changes</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience managing Google Business Profiles</li><li>Strong understanding of local SEO and map ranking factors</li><li>Experience with review management and customer engagement</li><li>Knowledge of GBP guidelines and suspension recovery</li><li>Familiarity with tools like Google Search Console, GA, BrightLocal, or similar</li><li>Strong analytical and reporting skills</li><li>Excellent communication and attention to detail</li></ul>Preferred Qualifications<ul><li>Experience with multi-location businesses</li><li>Local SEO agency or freelance experience</li><li>Basic knowledge of on-page SEO and citations</li><li>Experience in lead generation or local service businesses</li></ul>Key Performance Indicators (KPIs)<ul><li>Local pack/map ranking improvements</li><li>Increase in calls, website clicks, and direction requests</li><li>Review growth and rating improvement</li><li>Profile engagement and visibility metrics</li></ul>Job Types: Full-time, FresherPay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Local SEO GMB

Webbuggs

We are looking for a proactive and detail-oriented Online Reputation Management (ORM) Executive &ndash; Gaming to safeguard and enhance our brand&rsquo;s reputation across all online platforms. The role involves monitoring, managing, and responding to user feedback, reviews, and community interactions to ensure a positive and consistent brand image across the gaming ecosystem.Key Responsibilities<ul><li>Monitor and manage the brand&rsquo;s online reputation across platforms including Google, Official Website, Steam, Meta (Facebook/Instagram), Discord, LinkedIn, forums, and other gaming communities.</li><li>Track, analyze, and respond to reviews, ratings, comments, and messages in a timely and professional manner.</li><li>Handle negative feedback, complaints, and reputation risks with empathy, strategy, and brand-aligned communication.</li><li>Engage with gaming communities on platforms like Steam and Discord to foster trust and positive sentiment.</li><li>Coordinate with internal teams (Customer Support, Marketing, Product, PR) to resolve issues and improve user experience.</li><li>Develop ORM strategies to improve ratings, reviews, and overall brand perception.</li><li>Identify potential reputation threats and escalate critical issues promptly.</li><li>Maintain brand voice and tone consistency across all platforms.</li><li>Prepare regular reports on sentiment analysis, feedback trends, and platform performance.</li><li>Support marketing and PR campaigns by managing audience engagement and feedback.</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience in Online Reputation Management, Community Management, Social Media, or Digital Marketing (gaming industry experience is a strong plus).</li><li>Strong understanding of gaming platforms, online communities, and player behavior.</li><li>Excellent written communication skills with the ability to handle sensitive conversations diplomatically.</li><li>Familiarity with review platforms, social listening tools, and ORM practices.</li><li>Ability to multitask and manage high volumes of interactions efficiently.</li><li>Crisis management and problem-solving mindset.</li><li>Passion for gaming and online communities is highly desirable.</li></ul>*Preferred Skills<ul><li>Experience handling Steam reviews and Discord community moderation.</li><li>Knowledge of SEO, review management tools, or sentiment analysis platforms.</li><li>Understanding of PR, customer experience, or brand management strategies.</li></ul>What We Offer<ul><li>Opportunity to work in a fast-growing gaming environment.</li><li>Collaborative and creative work culture.</li><li>Career growth opportunities within digital marketing, community, and brand management.</li><li>Competitive compensation based on experience</li></ul>Job Type: ContractWork Location: Hybrid remote in Lahore

Online Reputation Management (Gaming)

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

TechTronix

About Chalte Phirte: At Chalte Phirte, we believe fashion is a powerful vehicle for expression, confidence, and connection. We are a dynamic, direct-to-consumer brand dedicated to creating high-quality, trend-aware clothing for the modern woman. Join us in our mission to empower our customers through intentional style.OPPORTUNITY: Your base salary is just the start. You will earn a significant commission (7%-15%) on all sales you manage, directly tying your effort to your income. The more you sell, the more you earn.The Role: We are looking for a results-driven E-Commerce Marketplace Specialist. Your primary mission is to be the engine of our sales on platforms like Daraz, Amazon, Instagram, and our own website. You will take our existing, beautiful products and use your platform expertise to maximize their visibility, conversion, and revenue. This is a hands-on, execution-focused role for someone who loves data, understands algorithms, and thrives on sales growth.Key Responsibilities:<ul><li>Manage and optimize our brand presence on key online marketplaces (Daraz, Amazon, etc.) and social commerce platforms.</li><li>Create compelling, SEO-optimized product listings, titles, and descriptions that convert browsers into buyers.</li><li>Analyze sales data, customer reviews, and competitor pricing to recommend and execute pricing and promotion strategies.</li><li>Handle online customer queries and service to maintain a 5-star brand reputation.</li><li>Coordinate with logistics for smooth order fulfillment and handle returns/e-commerce operations.</li><li>Prepare daily/weekly sales reports and provide actionable insights to the founder.</li></ul>You Are The Perfect Fit If You Have:<ul><li>Proven, hands-on experience in managing and growing sales for a women's clothing brand on Daraz/Amazon.</li><li>A deep understanding of marketplace algorithms, SEO, and promotional tools.</li><li>Strong numerical and analytical skills &ndash; you make decisions based on data.</li><li>Excellent written Urdu/English skills for crafting product copies and communicating with customers.</li><li>A self-starter attitude with a relentless focus on hitting and exceeding sales targets.</li><li>Intermediate (FA/FSc) or equivalent as a minimum qualification.</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

E-Commerce Marketplace Specialist

Explore 1208+ Reputation management specialist in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

1208 reputation management specialist jobs IN Lahore Pakistan

Reputation Management Specialist

Reputation Management Specialist

Google Reviews Specialist

Local SEO GMB

Online Reputation Management (Gaming)

Customer Support Specialist

E-Commerce Marketplace Specialist