senior property consultant

guest relations agent

property consultant

sales representative

contract administrator

reservation agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Reservation Agent
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Reservation Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About the role
Reservations Agents sell the hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
What You Will Do
<ul><li>Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
</li><li>Achieve the optimum level of guest satisfaction and departmental profitability.
</li><li>To have an in-depth knowledge and understanding of the operation of the business, ensuring the ability to provide a thorough response to guest enquiries.
</li><li>To deal efficiently and politely with all telephone, email, internet, and &lsquo;in person&rsquo; enquiries
</li><li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
</li><li>To exercise effective listening to capture relevant information and provide a premium experience for the guest
</li></ul>What You Bring &middot;
<ul><li>Previous Reservations and/or Front Office and High-Volume Call Centre
</li><li>Have English language proficiency.
</li><li>Preferred to have a bachelor&rsquo;s degree in hospitality/ business administration.
</li></ul>What We Offer:
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li></ul><ul><li>Excellent training and development opportunities
</li></ul><ul><li>Complimentary dry cleaning for employee uniforms/ business attire.
</li></ul><ul><li>Complimentary employee meals
</li></ul><ul><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
</li></ul><ul><li>Dental and medical/disability/life insurance
</li></ul><ul><li>Retirement pension plan
</li></ul><ul><li>Employee service awards
</li></ul>Schedule &amp; Hours
Full&ndash;time job with 44 working hours a week.</div>

Reservation Agent

Marriott International

<div>Additional Information 
Job Number25195516 
Job CategoryReservations 
LocationThe Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description<ul><li> 
Customer Service:<ul><li>
Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.</li><li>
Provide tailored recommendations to meet customer needs.</li><li>
Resolve customer complaints or escalate issues to the appropriate department.</li></ul></li><li>
System Proficiency:<ul><li>
Utilize reservation management systems (e.g., Opera, Sabre, Amadeus) effectively.</li><li>
Maintain up-to-date knowledge of company policies, promotions, and services.</li></ul></li><li>
Sales and Upselling:<ul><li>
Promote additional services, packages, or upgrades to enhance the customer experience.</li><li>
Meet or exceed sales targets when applicable.</li></ul></li><li>
Administrative Duties:<ul><li>
Maintain accurate records of reservations and transactions.</li><li>
Prepare daily, weekly, or monthly reports as required by management.</li><li>
Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.</li></ul></li></ul> 

Qualifications<ul><li> 
Education: 
Degree in hospitality, travel, or a related field is preferred.</li><li>
Experience: 
0-1 year of experience in reservations, or hospitality is an asset.</li><li>
Skills:<ul><li>
Strong verbal and written communication skills.</li><li>
Proficiency in reservation or property management systems.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Problem-solving skills and attention to detail.</li><li>
Ability to work under pressure in a fast-paced environment.</li></ul></li><li>
Additional Requirements:<ul><li>
Availability to work flexible hours, including weekends and holidays.</li><li>
Familiarity with local and international travel requirements (if applicable).</li></ul></li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera Cloud or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reservation agent

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs. 
Key Responsibilities:<ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul> 
Qualifications 
Qualifications:<ul><li>
Minimum 2 years of experience in a luxury or 5-star hotel reservation role</li><li>
Excellent communication skills in English, both written and verbal</li><li>
Proficiency in Opera PMS, CRM systems, and online booking channels</li><li>
Detail-oriented with strong organisational and multitasking abilities</li><li>
Sales-driven and guest-oriented mindset with a professional demeanour</li><li>
Ability to work in shifts, including weekends and holidays</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

EN - Reservation Agent

<div><div>Company Description</div> 
The Mo&#776;venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
<div>Job Description</div> 
We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.<ul><li>
Handle incoming reservation requests via phone, email, and online booking platforms</li><li>
Coordinate group bookings, including room blocks, meeting spaces, and special requests</li><li>
Provide detailed information about our accommodations, amenities, and local attractions</li><li>
Assist guests with modifying or canceling reservations</li><li>
Collaborate with other departments to ensure guest needs are met</li><li>
Process payments and manage billing for individual and group reservations</li><li>
Generate and distribute daily reservation reports</li><li>
Respond to guest inquiries and resolve booking-related issues promptly</li><li>
Upsell room upgrades and additional services when appropriate</li><li>
Stay updated on local events and promotions to inform guests</li></ul><div> 
Qualifications</div> 
<ul><li>
High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred</li><li>
Previous experience in the hospitality or travel industry is a plus</li><li>
Excellent verbal and written communication skills</li><li>
Strong customer service orientation with a friendly and empathetic demeanor</li><li>
Proficiency in reservation systems and booking software</li><li>
Exceptional attention to detail and organizational skills</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Problem-solving skills to address guest concerns and booking issues</li><li>
Basic math skills for handling payments and group rates</li><li>
Knowledge of local attractions and services in 6th of October City and surrounding areas</li><li>
Familiarity with travel and tourism industry trends</li><li>
Flexibility to work various shifts, including weekends and holidays, as needed</li></ul></div>

Reservation Agent/ Group Coordinator

Mövenpick

<div>Company Description 
The Mo&#776;venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.<ul><li>
Handle incoming reservation requests via phone, email, and online booking platforms</li><li>
Coordinate group bookings, including room blocks, meeting spaces, and special requests</li><li>
Provide detailed information about our accommodations, amenities, and local attractions</li><li>
Assist guests with modifying or canceling reservations</li><li>
Collaborate with other departments to ensure guest needs are met</li><li>
Process payments and manage billing for individual and group reservations</li><li>
Generate and distribute daily reservation reports</li><li>
Respond to guest inquiries and resolve booking-related issues promptly</li><li>
Upsell room upgrades and additional services when appropriate</li><li>
Stay updated on local events and promotions to inform guests</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred</li><li>
Previous experience in the hospitality or travel industry is a plus</li><li>
Excellent verbal and written communication skills</li><li>
Strong customer service orientation with a friendly and empathetic demeanor</li><li>
Proficiency in reservation systems and booking software</li><li>
Exceptional attention to detail and organizational skills</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Problem-solving skills to address guest concerns and booking issues</li><li>
Basic math skills for handling payments and group rates</li><li>
Knowledge of local attractions and services in 6th of October City and surrounding areas</li><li>
Familiarity with travel and tourism industry trends</li><li>
Flexibility to work various shifts, including weekends and holidays, as needed</li></ul></div>

<div>Additional Information 
Job Number25193983 
Job CategoryReservations 
LocationSheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

Explore 71+ Reservation agent in Egypt this December. Find roles across top companies and apply now to boost your career.

71 reservation agent jobs IN Egypt

Reservation Agent

Reservation Agent

Reservation agent

EN - Reservation Agent

Reservation Agent/ Group Coordinator

Reservation Agent/ Group Coordinator

Reservations Agent