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reservation agent

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize. 
Job Description 
What you will be doing:<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Process all external and internal calls either by redirecting calls or assisting the caller</li><li>
Take ownership of the caller&rsquo;s request and ensure follow up according to the hotel&rsquo;s standards</li><li>
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering</li><li>
Maintain and monitor the &ldquo;Reservation&rdquo; software system</li><li>
Serve as a liaison for Guests requiring information relating to all aspects of the hotel</li><li>
Handle and distribute faxes, voice messages and written messages for internal and external Guests</li><li>
Follow department policies, procedures and service standards</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Good command of English</li><li>
Previous customer related experience an asset</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>
Computer literate in Microsoft Window applications required</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively with fellow colleagues as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> 

Additional Information 
Your team and working environment: 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
Note: Customization may be included for any specific local or legislative requirements, such as work permits. 
Only Turkish or candidates which able to communicate in Turkish will be hired. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Reservation Agent

Marriott International

<div>Additional Information 
Job Number25169161 
Job CategoryReservations 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25151158
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 JW Marriott Hotel Ankara, Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu, Ankara, T&uuml;rkiye, T&uuml;rkiye, 6520VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).
 
 
 Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Same Posting Description for Internal and External Candidates
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Sales Executive

Berlin Suite Hotel Trabzon

Berlin Suite Hotel TrabzonTrabzon Ortahisar 2 No'lu Bostanc&#305; mahallesinde yer alan 90 odal&#305; yeni Berlin Suite Hotel Trabzon, sat&#305;&#351; ve pazarlama ekibimizi g&uuml;&ccedil;lendirmek &uuml;zere Bay/Bayan Sat&#305;&#351; &amp; Pazarlama M&uuml;d&uuml;r&uuml; ar&#305;yor.Genel Nitelikler<ul><li>Otelcilik sekt&ouml;r&uuml;nde sat&#305;&#351; ve pazarlama alan&#305;nda deneyimli,</li><li>&#350;irketin sat&#305;&#351; ve pazarlama stratejilerini belirleyip uygulayabilecek,</li><li>Sat&#305;&#351; hedeflerini olu&#351;turup bu hedeflere ula&#351;mak i&ccedil;in gerekli ad&#305;mlar&#305; atabilecek,</li><li>Online ve offline rezervasyon sistemlerine h&acirc;kim, t&uuml;m rezervasyon s&uuml;re&ccedil;lerini etkin &#351;ekilde takip edebilecek,</li><li>Acentalarla g&uuml;&ccedil;l&uuml; ili&#351;kilere sahip, sekt&ouml;rde g&uuml;ncel ve aktif ba&#287;lant&#305;lar&#305; olan,</li><li>Tercihen &#304;ngilizce bilen.</li></ul>Belirtilen kriterlere uygun adaylar&#305;n ba&#351;vurular&#305;n&#305; bekliyoruz.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

OTEL SATIŞ PAZARLAMA MÜDÜRÜ

The Sudd Coffee

&Ouml;n B&uuml;ro Rezervasyon G&ouml;revlisi Ar&#305;yoruz!7 Mehmet Restaurant olarak misafirlerimizi ilk temas noktas&#305;nda kar&#351;&#305;layacak, rezervasyon s&uuml;recini y&ouml;netecek ve g&uuml;ler y&uuml;zl&uuml; ileti&#351;imiyle markam&#305;z&#305; temsil edecek &ldquo;&Ouml;n B&uuml;ro Rezervasyon G&ouml;revlisi&rdquo; ar&#305;yoruz.G&ouml;rev Tan&#305;m&#305;<ul><li>Telefon, e-posta ve online kanallar &uuml;zerinden gelen rezervasyonlar&#305; almak ve d&uuml;zenlemek</li><li>Misafirleri kar&#351;&#305;lamak, y&ouml;nlendirmek ve bilgilendirmek</li><li>Rezervasyon takvimini g&uuml;ncel tutmak ve do&#287;ru planlama yapmak</li><li>M&uuml;&#351;teri taleplerini takip ederek memnuniyet sa&#287;lamak</li><li>Mutfak ve servis ekibiyle koordineli &ccedil;al&#305;&#351;mak</li></ul>Aranan Nitelikler<ul><li>En az 1 y&#305;l &ouml;n b&uuml;ro veya rezervasyon deneyimi (tercihen restoran sekt&ouml;r&uuml;nde)</li><li>Misafir memnuniyetine &ouml;nem veren, ileti&#351;im becerileri g&uuml;&ccedil;l&uuml;</li><li>Telefon ve y&uuml;z y&uuml;ze ileti&#351;imde g&uuml;ler y&uuml;zl&uuml; ve &ccedil;&ouml;z&uuml;m odakl&#305;</li><li>Organizasyon ve planlama yetene&#287;i geli&#351;mi&#351;</li><li>Yo&#287;un tempoda vardiyal&#305; &ccedil;al&#305;&#351;abilecek, disiplinli ve tak&#305;m ruhuna uygun</li><li>Tercihen yabanc&#305; dil bilgisine sahip</li></ul>Bizimle &Ccedil;al&#305;&#351;man&#305;n Avantajlar&#305;<ul><li>Kurumsal bir yap&#305;da istikrarl&#305; i&#351; imk&acirc;n&#305;</li><li>Yemek Kart&#305; + SGK + Servis+ Psikolojik Destek &#304;mk&acirc;n&#305;</li><li>Profesyonel, dinamik ve keyifli bir i&#351; ortam&#305;</li></ul>&Ccedil;al&#305;&#351;ma YeriAntalya &ndash; 7 Mehmet RestaurantBa&#351;vuruBa&#351;vurular&#305;n&#305;z&#305; insankaynaklar&#304;@7mehmet.com &uuml;zerinden CV ile ya da do&#287;rudan i&#351;letmemize iletebilirsiniz.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 45.000,00TRY ayl&#305;k

Rezervasyon Sorumlusu

Swissôtel

<div>&#350;irket Tan&#305;m&#305; 
Rejoignez un h&ocirc;tel membre du r&eacute;seau Accor, dont le groupe r&eacute;unit plus de 45 marques, 5 500 h&ocirc;tels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunit&eacute;s de d&eacute;veloppement et d'&eacute;volution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent &agrave; cr&eacute;er un impact positif et m&eacute;morable pour nos clients, nos coll&egrave;gues et aussi pour notre plan&egrave;te. Ensemble, nous incarnons la vision de l&rsquo;hospitalit&eacute; responsable. 
Ayez l&rsquo;opportunit&eacute; de devenir un Heartist&reg;, et laissez votre coeur vous guider dans ce monde o&ugrave; la vie bat plus fort. 
&#304;&#351; Tan&#305;m&#305;<ul><li> 
Prepare work schedules according to procedures.</li><li>
Create a healthy atmosphere where staff can work happily and with maximum efficiency.</li><li>
Fill out requisition forms for necessary materials from the warehouse.</li><li>
Check daily reservation status and take necessary actions according to reservation details.</li><li>
Conduct daily service meetings and ensure that the service staff's information is correct and complete.</li><li>
Supervise the restaurant's compliance with hygiene standards and legal regulations.</li><li>
Customer-oriented approach and high service quality understanding.</li><li>
Ability to work in a team and possess leadership skills.</li><li>
Ability to produce creative and innovative solutions.</li></ul> 
Nitelikler 
Qualifications:<ul><li>
Preferably a relevant diploma, internship, or training in Hospitality or restaurant management.</li><li>
At least 2 years of experience in a hotel or large restaurant with good standards.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Computer skills, including MS Office and Micros system.</li><li>
Excellent English verbal and written communication skills.</li></ul></div>

Restaurant Manager

Tatildenince Turizm Tic Ltd Şti

Pozisyon Özeti: 
Tatildenince, otel rezervasyonu yaptırmak isteyen misafirlere en uygun seçenekleri sunarak, satış sürecinde profesyonel destek verecek “Çağrı Merkezi Satış Temsilcisi” arıyor. Bu pozisyon, müşteri memnuniyetini ön planda tutan, çözüm odaklı ve dinamik bir ekip içerisinde aktif rol almayı içerir.
 
Biz Kimiz?
 2020 yılından bu yana turizm sektöründe hizmet veren Tatildenince, güvenli, hızlı ve en iyi hizmeti en uygun fiyatla sunma hedefiyle İzmir Alsancak’taki merkez ofisinde faaliyet göstermektedir.
 10 yılı aşkın sektör tecrübesiyle müşterilerine sorunsuz bir deneyim sunmayı ilke edinen firmamız; otel, tur ve uçak bileti rezervasyonlarının yanı sıra yurtdışı seyahatleri için gerekli vize işlemlerini de titizlikle yürütmektedir.
 Her geçen gün büyüyen ve yenilikçi ekibimizle birlikte, “tatil denince akla ilk gelen marka” olma yolunda emin adımlarla ilerliyoruz.
 Sen de dinamik ve ileriye dönük bir ekipte yer almak istiyorsan, seni bu yolculuğa bizimle katılmaya davet ediyoruz!

Çağrı Merkezi Satış Temsilcisi

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