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reservations manager

Hilton

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Manager

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond promptly to reservation inquiries via phone, email, and online platforms.
 </li>
 <li>
 Assist guests in making room reservations based on their preferences and needs.
 </li>
 <li>
 Input and maintain accurate reservation records into the PMS, Opera Cloud.
 </li>
 <li>
 Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
 </li>
 <li>
 Upsell hotel amenities and services to maximize revenue opportunities.
 </li>
 <li>
 Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
 </li>
 <li>
 Communicate effectively with other hotel departments to ensure seamless guest experiences.
 </li>
 <li>
 Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
 </li>
 <li>
 Confirm reservations and send booking confirmations to guests promptly.
 </li>
 <li>
 Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
 </li>
 <li>
 Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
 </li>
 <li>
 Monitor room availability and make recommendations to maximize occupancy and revenue.
 </li>
 <li>
 Prepare daily reports on reservations, cancellations, and no-shows.
 </li>
 <li>
 Maintain accurate records of guest interactions and transactions.
 </li>
 <li>
 Assist with administrative duties as assigned by the Reservations Manager.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Attention to detail
 </li>
 <li>
 Service excellence
 </li>
 <li>
 Communication
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Planning &amp; organisation
 </li>
 <li>
 Driving results
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Accountability
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Can-do attitude
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 Business / hospitality management BA qualification is an advantage.
 </li>
 <li>
 Proficiency in Opera Cloud.
 </li>
 <li>
 1 years&rsquo; experience working as a receptionist or in a similar role.
 </li>
 </ul>
</div>

Reservations Agent

Nordic Holdings

OPERA KNOWLEDGEHOTEL EXPERIENCE<ul><li>Answer incoming calls, emails, and messages from customers seeking information about room or service availability, pricing, and packages.</li><li>Process reservations accurately using the company&rsquo;s reservation system or online platforms.</li><li>Explain booking policies, cancellation terms, amenities, and travel options.</li><li>Offer recommendations based on client needs and preferences (e.g., room type, flight schedule, or tour package).</li><li>Update and manage booking details, ensuring all information is entered correctly into databases.</li><li>Confirm and modify reservations when clients request changes.</li><li>Handle customer complaints, special requests, and last-minute changes professionally and efficiently.</li><li>Provide assistance with issues like overbookings or schedule conflicts.</li><li>Promote additional services or upgrades (e.g., premium rooms, travel insurance, or tour add-ons).</li><li>Meet or exceed sales targets set by supervisors or management.</li><li>Communicate with front office, housekeeping, ticketing, or operations teams to ensure guests&rsquo; needs are met.</li><li>Share relevant booking details to ensure seamless service delivery.</li><li>Process pre-payments, deposits, refunds, or invoice requests.</li><li>Verify payment details and maintain confidentiality of financial information.</li><li>Follow organizational, safety, and data protection policies.</li><li>Maintain a high degree of professionalism and accuracy.</li></ul>Job Type: Full-time

RESERVATION AGENT

Ramada by Wyndham Manama City Centre

<div><ul><li>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.</li><li>
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.</li><li>
Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
Main tasks</h1><ul><li>
Processes reservations by mail, telephone, fax or central reservation systems referral.</li><li>
Processes reservations from the sales office, other hotel departments, and travel agents.</li><li>
Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.</li><li>
Knows the credit policy of the hotel and how to code each reservation.</li><li>
Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>
Determines room rates based on the selling tactics of the hotel.</li><li>
Prepares letters of confirmation.</li><li>
Communicates reservation information to the front desk.</li><li>
Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>
Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations.</li><li>
Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts.</li><li>
Prepares expected arrival list for front office use.</li><li>
Assists in preregistration activities when appropriate. Monitors advances deposit requirements.</li><li>
Handles daily correspondence. Responds to inquiries and makes reservations as needed.</li><li>
Makes sure that files are kept up to date.</li><li>
Maintains a clean and neat appearance and work area at all times.</li><li>
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.</li><li>
Walk around with the client and ensuring that they secure whatever services they are in need of.</li><li>
Getting information about areas of interest in order to target more clients in particular seasons.</li><li>
Making arrangements for clients travel programs.</li><li>
To be aware of all front office procedures and assist with reception duties when required.</li><li>
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.</li><li>
Willing to undertake any reasonable request made by management in any other areas of the house.</li><li>
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.</li><li>
Assisting in configuring rates on the hotels property management system.</li><li>
Use proper etiquette at all times when communicating with guests and associates.</li><li>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>
Maintain and market promotions and guest programs.</li><li>
Maintain a clean work area</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Detail Oriented<h3 class="jobSectionHeader">
Customer service</h3>
Customer Service</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Length of service benefits</div></div>

Guest Relation Officer

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The revenue Manager is responsible for maximizing hotel revenue through the development and implementation of effective pricing and inventory strategies. The incumbent will conduct market analysis, forecasting, and competitive analysis to achieve financial goals. This role requires a deep understanding of market dynamics, guest behavior, and hotel operations to drive profitability and market share.
The Revenue Manager will be targeted to meet or exceed budgeted ADR, RevPAR, RGI, total revenue, and GOP, in addition to employee engagement within the Revenue and Reservations Team.
KEY RESPONSIBILITIES<ul><li>
Monitor market trends, competitive landscape, and economic indicators to anticipate market changes and adapt strategies accordingly.</li><li>
Develop and execute revenue management strategies to optimize room revenue and market share.</li><li>
Utilize data analytics and business intelligence tools to make informed pricing decisions.</li><li>
Monitor and review inventory and rate control through different reports, such as booking pace, regrets, market segmentation, availability calendar, STR, rate check report etc.</li><li>
Develop annual revenue budgets and forecasts in collaboration with senior management and financial teams.</li><li>
Monitor performance against budget and forecast, adjusting as needed to achieve financial targets.</li><li>
Oversee distribution channels (e.g., OTAs, GDS, direct bookings) to maximize revenue and profitability.</li><li>
Lease with Wyndham&rsquo;s Revenue and Distribution team to drive commercial opportunities.</li><li>
Evaluate channel performance and negotiate contracts to ensure favorable terms for the hotel.</li><li>
Analyze sales performance, booking patterns, and market segment data to identify revenue opportunities.</li><li>
Prepare regular reports and presentations for senior management outlining revenue performance and strategy effectiveness.</li><li>
Lead and mentor the reservations team fostering a culture of continuous improvement and collaboration.</li><li>
Provide training and development opportunities to ensure hotel team are equipped with necessary skills and knowledge.</li><li>
Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business objectives.</li><li>
Monitoring Hotel&rsquo;s e-commerce strategies and online marketing plans.</li><li>
Communicate revenue management strategies and performance metrics effectively to stakeholders across the organization.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Leadership</li><li>
Strategic mindset</li><li>
Data analytics</li><li>
Communication</li><li>
Commercial awareness</li><li>
Influence</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Agility</li><li>
Accountability</li><li>
Teamwork</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field (master&rsquo;s degree preferred).</li><li>
2 years proven experience in hotel revenue management.</li><li>
Proficiency in iDeas, or similar revenue management system.</li><li>
Proficiency in Opera Cloud and Microsoft office.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Financial Skills</h3>
Revenue Management<h3 class="jobSectionHeader">
Tools</h3>
Opera PMS<h3 class="jobSectionHeader">
General skills</h3>
data analytics</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Revenue Manager

THE PALAVRA RESORT W.L.L

Job Title: Revenue ManagerJob OverviewThe Revenue Manager is responsible for developing and implementing strategies that optimize revenue, maximize profitability, and improve overall business performance. The role involves analyzing market trends, forecasting demand, managing pricing strategies, and ensuring effective distribution across all channels.Key Responsibilities1. Revenue &amp; Pricing Strategy<ul><li>Develop and implement pricing strategies to maximize revenue across all segments.</li><li>Monitor market trends and competitor pricing to adjust strategies accordingly.</li><li>Set dynamic pricing models and oversee daily rate updates.</li></ul>2. Forecasting &amp; Analysis<ul><li>Prepare accurate forecasts for occupancy, revenue, and demand patterns.</li><li>Conduct regular analysis of sales performance, business mix, and booking trends.</li><li>Create monthly and quarterly revenue reports for management review.</li></ul>3. Channel &amp; Inventory Management<ul><li>Manage online distribution channels (OTA, GDS, Website, etc.).</li><li>Optimize inventory allocation to maximize exposure and conversion.</li><li>Ensure rate parity across all platforms.</li></ul>4. Collaboration &amp; Communication<ul><li>Work closely with Sales, Marketing, Front Office, and Reservations teams to align strategies.</li><li>Provide insights for promotional campaigns and packages.</li><li>Participate in departmental meetings to review performance and discuss improvements.</li></ul>5. Systems &amp; Tools Management<ul><li>Maintain and update Revenue Management Systems (RMS), PMS, CRS, and channel manager tools.</li><li>Ensure data accuracy and troubleshoot system-related issues.</li></ul>6. Budgeting &amp; Business Planning<ul><li>Assist in setting annual budgets and long-term business plans.</li><li>Identify opportunities for new revenue streams and upselling initiatives</li></ul>Job Type: Full-time

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager&rsquo;s approval only).
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

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213 reservations manager jobs IN International Agreements Jobs In Manama Bahrain

Reservations Manager

Reservations Agent

RESERVATION AGENT

Guest Relation Officer

Revenue Manager

Revenue Manager

Call Center Agent - Bahrain