reservations manager

Hyatt

<div>
 
 Duties And Responsibilities Related To The Reservations Manager Role
 
 
 
 <ul>
 <li>
 Collaborate with sales team and front office team for all room bookings.
 </li>
 <li>
 Prepare and conduct Reservations team meetings.
 </li>
 <li>
 Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
 </li>
 <li>
 Conducting staff evaluation and appraisal.
 </li>
 <li>
 Prepare a shift briefing to direct team members and inform special information.
 </li>
 <li>
 Ensure all reservations hosts are equally knowledgeable of the hotel.
 </li>
 <li>
 Ensure to update team members of the current offered hotel products, services and facilities.
 </li>
 <li>
 Assign and supervise Reservations team to complete tasks accurately.
 </li>
 <li>
 Handle VVIP guest special requests.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Provide a high level of customer service and ensure maximum guest satisfaction.
 </li>
 <li>
 Manage guest complaints/issues and ensure resolutions to all inquiries.
 </li>
 <li>
 Ensure all incoming calls are answered as per the hotel standards.
 </li>
 <li>
 Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
 </li>
 <li>
 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
 </li>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 2t7wH0kZ51W5HhgChZIHWFENdaYe2TFQsgpksCKbtyfARzrwYKBDv4tyA+FKToj5M0x/DCJ6M5tAMR/B14zXbfRKMVmDpb/mvnPdT8QtJU883hDi1oy5yvVwgTzpoe1+lyXbzbwNzN+xgGEsFSY7/IYQuY8jeESx</div>

Reservations Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25125686
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>
 <div id='job-id'>Job Id: z8dvzL8N6PswHfifcS3C6CcC/mWnrrlgHeXNbJybpTpctaL56VsP+wppG6rUQLYjn8qdmRHTZ76xvdwDD4yb3st0d7U7fvTnrlAApvdZ0Ketfgt+pe62aqoBnzyW21rbYCDAu2rFsOmk57syQZJwCZo/3HhiJw5/pZdjMFD3T4/919MtlmAT2jNbSy7VkkVVa1drkK2uFlZFXsX1Gw4=</div>

Rayhaan Hotels & Resorts

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
 </li>
 <li>
 Be thorough with the application of room reservations and group reservations procedure
 </li>
 <li>
 Know the required operation procedures of Opera and maintain an awareness of guest profile through system
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management
 </li>
 <li>
 Ensure all administration procedures are maintained to hotel and company standards
 </li>
 <li>
 Positively contribute to all the sales activities within the hotel and maximize sales opportunities
 </li>
 <li>
 Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be an outgoing &lsquo;people person&rsquo;, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Effective Communication
 
 
 Drive for Results
</div>
 <div id='job-id'>Job Id: d9fX/7/wNBMUVTRrxZV+dXKvfhfjurCRJXBV1sl2kGiKpa9ccV1FinYtyLHEHGCdOKlM3s5KsVQ0Dv5fEgPXGSc8Q4m+U5M/PyhD/bIE5cUxQ4+6hmLyVcj5xJor1UgMvNH1HmUVKrdG9N+m</div>

<div>Additional Information 
Job Number25125686 
Job CategoryReservations 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div> <div id='job-id'>Job Id: Oi3vvlHVeloknWjhfbzSj8BDJJ0XAvPlNqDb/l9mI0bjAqgrMzY4+iaB8lDqQ2leOm+fj4MfQmS+5+72mGArFFAr7wyRbwF8QaTd4A7JRWjK+lsjSL/EaRupo0fmxw3eJDYrn1RAtQ/2gHXup7PRqYIZqloUBuedJfZ+9kN8h5rCZpNgI1eRYvp+/p7yPX1jYeZzEo/V12s=</div>

The Town Hotel

DUTIES AND RESPONSIBILITES<ul><li>Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.</li><li>Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel&rsquo;s pricing and market mix strategy.</li><li>Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Food and Beverage.</li><li>Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.</li><li>Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.</li><li>Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales and F&amp;B Manager on setting group and conference rates.</li><li>Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate</li><li>Provide input to the annual budget process on all revenue aspects of the business.</li><li>Provides medium-term revenue-based forecasts of required staffing levels to all departments.</li><li>Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.</li></ul>Experience :Candidate should have a Bachelor&rsquo;s degree in Business or other related field. Candidate should have 2-4 years of successful revenue management experience at a multi-property level.Experience in hotel revenue management. Candidate must have excellent analytical skills and must fully comprehend the travel industry distribution landscape. This includes third-party channels, GDS, central reservation systems, and property management systems.Local Hire OnlyJob Types: Full-time, Permanent <div id='job-id'>Job Id: KCPQSNil9VRgNdmoYwcHaSyqUGewNMiuHMUJBuZGioqDkVv6dwT6UFwFpfzQowtGPPftGShqbtIIKemYRJVCcICA0HlvJ+GeTGYXvI7kH3OPVmUl14QqCg6qhtLun1zf1CU=</div>

Reservations & Revenue Manager

<div>Additional Information 
Job Number25116630 
Job CategoryReservations 
LocationHurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt, 12654 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div> <div id='job-id'>Job Id: 1IefMjlFSuZ4rJNazM57nzIJuJ80p38xq+gMJxoo0HIV+wxBRTUNo63kKM6g245aYMrUZYmkpkgdRUov0gti+UHOoktYVQtywxEsReiNpqkVf5NjAOEP/O+TdDgc/9S0ZmRLno+nkYFO70mDCtccCyfj7Y3ZK/XLtru2UxopGdnKU0sQ+c2wLrcGcfE/3LU3SV/hnQ==</div>

Mgr-Reservations

Accor

<div>
 
 Company Description
 
 
 
 From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
 
 
 
 Job Description
 
 
 
 
 
 What do we expect from you?
 
 
 
 
 Under the general guidance of the Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
 
 
 
 How Your Day Looks Like
 
 
 
 <ul>
 <li>
 Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
 </li>
 <li>
 To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
 </li>
 <li>
 To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
 </li>
 <li>
 To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
 </li>
 <li>
 To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
 </li>
 <li>
 To update any special requests and billing details in Opera
 </li>
 <li>
 To give a polite and friendly response to all incoming telephone enquiries
 </li>
 <li>
 To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
 </li>
 <li>
 To process all enquiries and reservation confirmations on the same day as receipt
 </li>
 <li>
 To maintain accurate filing systems for all correspondence within the department
 </li>
 <li>
 To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
 </li>
 <li>
 To identify potential sales leads for the sales team to develop future accounts
 </li>
 <li>
 To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
 </li>
 <li>
 To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
 </li>
 <li>
 To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations manager and Director of Revenue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.
 </li>
 <li>
 Preferably English and Arabic speaker.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: Tw5yxybIxMUb6QLJPjLu0Z24pC0dLiS1JEChblNAg2ZWig+NNMc02/yvaEZ+NbNL0EPqzF554/t58GWOakAQHd7bPnZ81/7Insv4haJm2HKbXyPps2inKSugKA7jRKGJRiI1t6pm6TOCG6mjf/Z4Idaoe2gU+jNBBmwPG6Q4KCJUi74uTQ==</div>

Reservations Agent

Search 10000+ Reservations manager jobs near you this August. New roles added regularly across leading industries. Apply today.

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