guest relations manager

Smartstay.in

<p></p><div><p><b>Reinventing Short-Term Renting</b><br>
<br>
At SmartStay, we&rsquo;re redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are now looking for an Guest Relations Manager to support and drive our day-to-day operations, while ensuring consistently high guest satisfaction.</p><p><b>
The Role: Guest Relations Manager</b></p><p>
As Guest Relations Manager you will assist in the operations of our growing portfolio of luxury holiday homes. You will play an essential role in driving operational efficiency, managing apartment and client onboarding, housekeeping and maintenance processes, and ensuring that our luxury apartments are always ready for guests.</p><p>
Reporting to the Operations Manager, you will assist in managing daily workflows, guest interactions, apartment readiness, and service quality. This role requires a sharp operational mind and a hospitality-first approach. You will help ensure both the efficiency of internal teams and the 5-star satisfaction of our guests.</p><p><b>
Responsibilities:</b></p><p></p><ul>
<li>Act as the primary point of contact in the absence of the Operations Manager, ensuring seamless decision-making and operational continuity.</li>
<li>Oversee and coordinate internal workflows related to guest relations, housekeeping, maintenance, inventory, procurement, and property readiness.</li>
<li>Maintain and update Standard Operating Procedures (SOPs) for all operational departments.</li>
<li>Participate in strategic planning sessions and support the execution of company-wide initiatives.</li>
<li>Train, mentor, and schedule operational and support staff to ensure effective coverage and consistent performance.</li>
</ul><ul><li>Foster a culture of proactive service, continuous improvement, and cross-departmental teamwork.</li>
<li>Lead quality assurance initiatives including SOP compliance, internal audits, and operational reporting using tools like Monday.com and Breezeway.</li>
<li>Conduct routine and random property inspections to ensure apartments meet SmartStay&rsquo;s quality and readiness standards.</li>
<li>Drive project-based initiatives such as process improvements, vendor assessments, and technology implementation.</li>
<li>Assist in the onboarding of new apartments, ensuring timely launches with complete documentation and operational readiness.</li>
<li>Collaborate with maintenance and housekeeping teams to manage both preventive and corrective tasks efficiently.</li>
<li>Supervise guest check-ins and check-outs to ensure a smooth experience for guests.</li>
<li>Resolve guest complaints or escalations in a timely and empathetic manner, ensuring service recovery and satisfaction.</li>
<li>Ensure compliance with local regulations, including DTCM and Sakani guest registration processes.</li>
<li>Monitor guest reviews, operational reports, and KPIs; identify trends and recommend improvements to the Operations Manager.</li>
<li>Identify inefficiencies in daily operations and support the implementation of systems and solutions to enhance overall performance.</li>
<li>Work closely with the team to ensure every guest experience exceeds expectations.</li>
</ul><p></p><p><b>Qualifications:</b></p><p></p><ul>
<li>3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai</li>
<li>A valid UAE driving license is required.</li>
<li>Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences.</li>
<li>Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements.</li>
<li>Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships.</li>
<li>Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment.</li>
<li>Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals.</li>
<li>Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods.</li>
</ul><p></p><p><b>What We Offer:</b></p><p></p><ul>
<li>Competitive salary package.</li>
<li>A leadership role with flexibility based on responsibilities rather than fixed working hours.</li>
<li>A dynamic workplace culture that values innovation, efficiency, and collaboration.</li>
Healthcare insurance and employment visa.<br>
<li>
</li></ul><p>Job Type: Full-time</p><p>
Location: Dubai</p><p><b>
How to Apply: </b>Applications are considered on a first-come basis. We look forward to discussing how you can contribute to our team and help us achieve new heights!</p></div><p></p><br /> <div id='job-id'>Job Id: Q5oYgBc/CBAWQR7FgREZtHCdXL+iEXtRYIeEsclgItPc1gzrE+iPisK+JUbroOJPyKxv8VxiPerfWy/ple2cTedG5Q==</div>

Guest Relations Manager

Shangri-La Group

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 <br/>
 <br/>
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 <br/>
 <br/>
 The Guest Relation Manager is responsible for fostering strong guest relationships and ensuring a seamless, memorable stay for all guests. This role leads the guest relations team and acts as the central point of contact for VIPs, repeat guests, and special occasions. The manager continuously seeks to elevate guest satisfaction and drive loyalty through personalized service and proactive problem resolution.
 <br/>
 <br/>
 <strong>
  What To Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage the Guest Relations team to ensure consistent delivery of exceptional guest service.
  </li>
  <li>
   Personally welcome VIPs, long-stay, and returning guests, ensuring their preferences are anticipated and met.
  </li>
  <li>
   Analyze guest feedback and reviews to identify service gaps and implement improvements.
  </li>
  <li>
   Collaborate with departments to plan and execute guest experiences (anniversaries, birthdays, honeymoons, etc.).
  </li>
  <li>
   Develop and maintain strong relationships with guests to increase satisfaction and encourage repeat business.
  </li>
  <li>
   Ensure the hotel&rsquo;s guest recognition program is effectively implemented and updated.
  </li>
  <li>
   Respond to guest complaints and concerns with diplomacy, offering prompt and satisfactory resolutions.
  </li>
  <li>
   Conduct regular training and coaching sessions for the team to uphold high service standards.
  </li>
  <li>
   Prepare performance and guest feedback reports for management review.
  </li>
  <li>
   Stay updated with industry trends and competitor practices in guest engagement.What we expect you to have:
  </li>
  <li>
   Minimum 3 years in a similar position in a luxury hotel environment
  </li>
  <li>
   Strong leadership and team management abilities
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Guest-centric mindset with strong problem-solving abilities
  </li>
  <li>
   Proficient in Opera or similar systems, and Microsoft Office
  </li>
  <li>
   Multilingual ability is a plus (especially French, or Russian)
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: 8YUih9bJDRFWv4KiaZYwgfj5zZMukzaRvWtTI3/9H+yeqQBZCcRudZKsL3trcgHE5eHGtoVa13SYaoezEvBHOuMDn3nfxfvVwZEuzgg1+B/PU1KYB92/MJWrCJqR6KH/pADKhTqeX6z17iPuln/n2sKN6uU+0FwSh3KvSZc7o7uO2ulcd3rjo0C78t/nFqm0riUjw2P1uCd0NQyz9voxb0i0mGnBywcl2cgl8hqZyp59kcoF</div>

Rixos Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Join
 </strong>
 <strong>
  us at Accor,
 </strong>
 <strong>
  where
 </strong>
 <strong>
  life pulses
 </strong>
 <strong>
  with
 </strong>
 <strong>
  passion!
  <br/>
  <br/>
 </strong>
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 <br/>
 <br/>
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 <br/>
 <br/>
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 <br/>
 <br/>
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 <br/>
 <br/>
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 <br/>
 <br/>
 <strong>
  Hospitality
 </strong>
 <strong>
  is
 </strong>
 <strong>
  a
 </strong>
 <strong>
  work
 </strong>
 <strong>
  of
 </strong>
 <strong>
  heart
 </strong>
 <strong>
  ,
  <br/>
  <br/>
 </strong>
 <strong>
  Join
 </strong>
 <strong>
  us and
 </strong>
 <strong>
  become
 </strong>
 <strong>
  a
 </strong>
 <strong>
  Heartist
 </strong>
 <strong>
  &reg;.
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 2.2 Create a communication bridge between guests and operational departments.
 <br/>
 <br/>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.
    <br/>
   </li>
  </ul>
 </ul>
 2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.
 <br/>
 <br/>
 2.4 Find solutions by keeping guest satisfaction at the fore.Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day.
 <br/>
 <br/>
 2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.
 <br/>
 <br/>
 2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.
 <br/>
 <br/>
 2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.
 <br/>
 <br/>
 2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.
 <br/>
 <br/>
 2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.
 <br/>
 <br/>
 2.10 Responsible for procuring and protecting the supplies required to manage the office.
 <br/>
 <br/>
 2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.
 <br/>
 <br/>
 2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.
 <br/>
 <br/>
 2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.
 <br/>
 <br/>
 2.14 Inform the General Manager about any diseases and health problems of guests.
 <br/>
 <br/>
 2.15 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department.
 <br/>
 <br/>
 2.16 Prepare the weekly work schedules for Guest Relations employees.
 <br/>
 <br/>
 2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.
 <br/>
 <br/>
 2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.
 <br/>
 <br/>
 2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 <br/>
 <br/>
 2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least a Bachelor`s Degree or vocational diploma.  Experience: At least 7 years of experience in the Hospitality industry following theoretical education.  Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests .  Courses and Training: Prior attendance in seminars and trainings in the related field.  Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).  Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
 <br/>
 <br/>
 reduce environmental pollution and harmful effects to the environment and lead to
 <br/>
 <br/>
 staffs.
 <br/>
 <br/>
 2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
 <br/>
 <br/>
 laws, controlling reducing chemical dirtiness.
 <br/>
 <br/>
 2.25 Carry out all responsibilities related to the quality management and food safety
 <br/>
 <br/>
 management systems implemented at the facility.
 <br/>
 <br/>
 2.26 Carry out all other duties assigned by managers and hotel management not specified
</div>
<br /> <div id='job-id'>Job Id: qCMhHHru1TpVeFnjGpniCl/oznA35R+2TL4THv4yXjgnkb/R3ciBvOKE+okjTUG1reudqPvc7h5ndLmPTxIAG3PR6HlVqslWESTomMZlfHzcNH4l9nmn5woZp6mwCA57ihrXJBpIRmVJ0AtKq4JGfKUhJBekNkQoRiv1LqWQVKZ0tM3O2F+0FYX9tGF6YcuvbVIyIrTFlNS4RVc5J9X/Y1KIy/Da</div>

Espangle

<div>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome guests warmly and assist with check-in/check-out procedures
  </li>
  <li>
   Act as the main point of contact for VIPs, returning guests, and high-profile clients
  </li>
  <li>
   Address and resolve complaints promptly, professionally, and empathetically
  </li>
  <li>
   Monitor guest feedback via online reviews, surveys, and direct communication; analyze trends and develop strategies to improve guest satisfaction
  </li>
  <li>
   Coordinate with internal departments (front desk, housekeeping, F\&amp;B, events) to ensure seamless guest experiences
  </li>
  <li>
   Maintain updated records of guest preferences, loyalty data, and service notes for personalization
  </li>
  <li>
   Supervise and train front office/guest services staff to uphold service standards
  </li>
  <li>
   Develop and implement standard operating procedures for guest interactions and service recovery
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in hospitality management, tourism, or related field
  </li>
  <li>
   3&ndash;5 years of experience in a guest-facing hospitality role; prior supervisory or managerial experience is preferred
  </li>
  <li>
   Excellent interpersonal and communication skills
  </li>
  <li>
   Strong conflict resolution, multitasking, and leadership abilities
  </li>
  <li>
   Proficient with PMS (property management systems) and CRM tools
   <br/>
   <br/>
  </li>
 </ul>
 About Company: Espangle was formed in 2017 to provide consulting services to businesses in the restaurant and hospitality space. Espangle is a leading food service consultancy and restaurant branding firm serving all sizes and sectors in the hospitality industry. Our all-inclusive portfolio includes improving the operational standards of existing businesses across the country, and we take credit for many successful projects and industry benchmark operations. It's given that a good restaurant serves good food, but a great restaurant needs to do more than that. What really separates a great restaurant from a good one is consistency, atmosphere, location, and just how much attention is placed on the details.
</div>
<br /> <div id='job-id'>Job Id: OrB1158vR8FPtWo3KXBkBrcnObZI9jLFpFkuaAT85YhVJIbrKhadxB158VnTZ6wvPmjIKJAecilUc13SkCCN3XqzZQVzVgCA9SM22us9Y7neWtz1vzjs1Cau6lVWn6mxeaTu++2SRCfOZc7GJISxjyU6kZRoGrFFI06EjUxPDqFqRJ14i1h0/pan2e7093SEzmn2YVgA/HE2tiBD3ykPeKHVixQjKUyCPEAOQc8fLxR1N7SjAMQ+P/g8BMknHoGc</div>

Guest Relations Manager in Gurgaon

IHG Hotels & Resorts

<div><div>Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We&rsquo;re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.</div><br>
<div>
<br>
</div><div>A little taste of your day-to-day:</div><br>
<div>
<br>
</div><div>Every day is different, but you&rsquo;ll mostly be:
</div><ul><li> Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
</li></ul><ul><li> Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
</li></ul><ul><li> Keeping close contact with guests for feedback, complaints and compliments &ndash; and following it up
</li></ul><ul><li> Managing, recording and resolving guest or customer complaints promptly
</li></ul><ul><li> Keeping other operating departments in the loop with important guest relations matters &ndash; from Food and Beverage and Maintenance to Housekeeping and Front Office<br>
</li></ul><div></div><br>
<div>What We need from you:
</div><ul><li> Excellent verbal and written communication skills
</li></ul><ul><li> Ability to deal with difficult interactions and work under pressure
</li></ul><ul><li> Managerial experience working in a customer service function
</li></ul><ul><li> Flexibility to respond to a variety of different work situations
</li></ul><ul><li> A passion for delivering an exceptional level of guest service</li></ul><br>
<div>
<br>
</div><div>What you can expect from us:<br>
</div><div></div><br>
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.<br>
</div><div></div><br>
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br>
</div><div></div><br>
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>
</div><div></div><br>
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div><br /> <div id='job-id'>Job Id: C/quxVNO0ph8kGbg2bFZ5dPJvLIE/Eqxa3wOUpIx1uvhKgFdBnEcA4+w+6p1PXF8Y2tkVbdqkfkNhq0IcmDJSl1nWCjH93x2NvWFcCkn9GWZQNL025759QfYyHtM+InmqcGCmn6qaxEzw6XU06egFOggsxm9m047jHncm7IWFA/tb8pGZaEW/1QSok+hmocEMWRTcLxj9yBW04ztjEqxGe2GDmaVEfgxV8haSGpRNw==</div>

Guest Relations Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Guest Service and Satisfaction
  </li>
  <ul>
   <li>
    Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
   </li>
   <li>
    Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
   </li>
   <li>
    Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
   </li>
  </ul>
  <li>
   Team Supervision and Training
  </li>
  <ul>
   <li>
    Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
   </li>
   <li>
    Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
   </li>
   <li>
    Provide feedback to team members, supporting their development and growth.
   </li>
  </ul>
  <li>
   Operations Coordination
  </li>
  <ul>
   <li>
    Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
   </li>
   <li>
    Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
   </li>
   <li>
    Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
   </li>
  </ul>
  <li>
   Promotions and Upselling
  </li>
  <ul>
   <li>
    Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
   </li>
   <li>
    Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
   </li>
  </ul>
  <li>
   Quality Control and Reporting
  </li>
  <ul>
   <li>
    Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
   </li>
   <li>
    Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
   </li>
   <li>
    Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certificate in Hospitality Management or related field preferred.
  </li>
  <li>
   Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
  </li>
  <li>
   Excellent communication, interpersonal, and conflict-resolution skills.
  </li>
  <li>
   Strong leadership abilities with experience in training and supervising a team.
  </li>
  <li>
   Proficiency in Front Office Software
  </li>
  <li>
   Detail-oriented and able to multitask in a fast-paced environment.
  </li>
  <li>
   Ability to work flexible hours, including weekends and holidays.
  </li>
  <li>
   Proficient in English, both written and spoken
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: iuTsQpJRTh73bHqqSpSaBSz9H3gbfcfgS9V9B2Yez40+GBaOoygQwRqSW9IPLS3Jhzg03bBW8C+Co47SNm5aypGSwlg6Q0eHuQ==</div>

Guest Relations Supervisor

Raffles Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 <br/>
 <br/>
 Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
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 When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
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 <strong>
  Job Description
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  <br/>
 </strong>
 <ul>
  <li>
   Guest Engagement:
  </li>
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   Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.
  </li>
  <li>
   Assists in creating tailored experiences for VIPs, repeat guests, and high-profile clients by utilizing guest history and preferences.
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   Handles guest feedback, record glitches, and ensure prompt resolution with complete follow-up and closure.
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   Communicate guest issues or concerns to senior management for further action.
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   Team Supervision:
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   Supervise the daily activities of Guest Relations Officers, ensuring adherence to service standards and lobby coverage.
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   Prepare and manage weekly duty rosters to ensure optimal team coverage.
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   Mentor and coach the Guest Relations team, fostering a culture of excellence and continuous improvement.
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   Work closely with other departments such as Concierge, Butler, and Raffles Club to coordinate events, special requests, and VIP preparations.
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  <li>
   Operational Excellence:
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   Ensure the lobby and Guest Relations desk maintain an impeccable standard of cleanliness and organization and is always manned.
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   Conduct regular checks of VIP rooms prior to arrival to ensure standards are met (allocations, amenities, and special requests).
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   Monitor and manage KPIs related to guest satisfaction, loyalty, and operational efficiency.
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   Maintain a visible presence during peak times, in the lobby, F&amp;B outlets, Raffles Club, Recreation areas, at events, and any other key operational areas determined my management to enhance guest interaction.
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  <li>
   Personalized Experiences:
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  <li>
   Collaborate with the Guest Experience Manager to develop and implement unique guest touchpoints and experiences.
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   Ensure special recognition and bespoke services for repeat guests, high-paying clients, and VIPs.
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   Liaise with other departments to curate and deliver personalized guest moments that align with the hotel&rsquo;s brand.
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  <li>
   Leadership and Coordination:
  </li>
  <li>
   Lead by example, maintaining a professional and approachable demeanor at all times.
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   Ensure open lines of communication and collaboration with related departments to handle guest requests and complaints effectively.
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  <li>
   Provide feedback and updates to the Guest Experience Manager regarding operational challenges and opportunities for improvement.
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  <li>
   Additional Responsibilities:
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   Performs related duties and special projects assigned by Senior Management.
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   Serves as a brand ambassador, building strong relationships with guests and fostering loyalty.
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  </li>
 </ul>
 <strong>
  Key Relationships
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 </strong>
 <ul>
  <li>
   Reports directly to the Guest Experience Manager.
  </li>
  <li>
   Collaborates closely with Concierge, Butler, and other operational teams.
  </li>
  <li>
   Engages directly with guests, including VIPs and high-profile individuals.
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   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
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  <br/>
 </strong>
 <strong>
  Work Environment:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High visibility and engagement in guest-facing areas.
  </li>
  <li>
   Flexibility to work evenings, weekends, and holidays as required by the operation.
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  </li>
 </ul>
 <strong>
  Skills And Attributes
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  <br/>
 </strong>
 <ul>
  <li>
   Exceptional interpersonal and communication skills.
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  <li>
   Proactive and resourceful, with a strong ability to resolve challenges effectively.
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  <li>
   Detail-oriented with a passion for delivering unique guest experiences.
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  <li>
   Strong leadership capabilities, with the ability to inspire and motivate a team.
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   Flexible and adaptable, with a forward-thinking and innovative mindset.
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  <li>
   Strong written and verbal communications in English; additional languages are a plus.
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   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience
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 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field preferred.
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  <li>
   Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.
  </li>
  <li>
   Familiarity with multicultural environments and experience serving high-profile clients.
  </li>
 </ul>
</div>
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