customer relations specialist Jobs in Muscat

customer relations specialist

reservation agent

administrative assistant

front office manager

guest relation agent (arabic speaker ) Jobs in Muscat

guest relation agent (arabic speaker )

receptionist

IIQAF

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p>
IIQAF is looking for a dedicated Receptionist to join our team in Muscat. This full-time, on-site position offers an excellent opportunity for individuals seeking to start their careers in the Hospital and Health Care industry. As the first point of contact for our patients and visitors, you will play a vital role in ensuring a welcoming and efficient environment.
</p>
<p>In this role, you will be responsible for managing front desk operations, including greeting patients, handling inquiries, and scheduling appointments. Your contributions will help us maintain high standards of patient care and support our healthcare professionals in delivering exceptional service.
</p>
<p>We offer a competitive salary along with a supportive work environment and opportunities for career growth within the healthcare sector.
</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Greet and assist patients and visitors in a friendly manner</li>
<li>Manage incoming calls and respond to inquiries</li>
<li>Schedule and confirm appointments</li>
<li>Maintain accurate patient records and files</li>
<li>Coordinate with healthcare staff to ensure smooth operations</li>
<li>Handle billing and insurance inquiries as needed</li>
<li>Ensure the reception area is clean and organized</li>
<li>Provide general administrative support as required</li>
</ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>High school diploma or equivalent</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to multitask and work in a fast-paced environment</li>
<li>Proficiency in Microsoft Office Suite</li>
<li>Basic knowledge of medical terminology is a plus</li>
<li>Excellent organizational skills and attention to detail</li>
<li>Positive attitude and a commitment to patient care</li>
<li>Previous experience in a receptionist or customer service role is a plus</li></ul></div>

Receptionist

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>12/01/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Automotive
</div></div><div><p>Work Experience</p>
<div>1 to 2 years
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><p></p><div><div>Generally responsible for greeting customers, clients, scheduling appointments, preparing documents and entering information and other administrative duties such as opening and sorting mail and performing basic word processing tasks they required to create and manage records.</div><p><b><br>
 Responsibilities-</b></p><br>
<ul><li>
Greet and meet visitors with courtesy, directing them to the relevant person or department.<br>
</li><li><b>
Fluent in Arabic &amp; English.</b><br>
</li><li>
Efficient and courteous in handling of telephone calls, ensuring clear verbal communication, provide necessary information / guidance to caller and transfer the call to the relevant person or if required take clear concise message and pass message on<br>
</li><li>
Provide general administrative support to members of the showroom team as required<br>
</li><li>
Take details of visitors as they come into the showroom, accurately completing of showroom log, allowing sales consultant to understand the conversion ratio of visitors to sales<br>
</li><li>
Monitor visitor access and maintain security awareness<br>
</li><li>
Ensure knowledge of staff movements in and out of organization<br>
</li><li>
Maintain the cleanliness of reception area<br>
</li><li>
Contribute in achieving Sales targets</li></ul></div><div></div>

Kintec Global Recruitment

<div>
 <p>
  <strong>
   Administrative Assistant
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Muscat, Oman
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  We are seeking a reliable and organised Administrative Assistant to support day-to-day office operations. This role involves managing correspondence, coordinating meetings, maintaining records, and supporting HR and administrative functions to ensure smooth business operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Welcome and assist visitors, manage incoming calls, and handle correspondence efficiently
  </li>
  <li>
   Coordinate meetings, appointments, and maintain office calendars
  </li>
  <li>
   Manage daily administrative tasks such as filing, typing, scanning, copying, and document binding
  </li>
  <li>
   Maintain office supplies inventory, track stock levels, raise purchase requests, and follow up on deliveries
  </li>
  <li>
   Handle petty cash transactions with proper documentation and accountability
  </li>
  <li>
   Input and maintain accurate data in ERP systems for administrative and operational purposes
  </li>
  <li>
   Prepare letters, reports, presentations, and internal communication materials
  </li>
  <li>
   Support HR and administrative activities including employee record management, onboarding coordination, and attendance tracking
  </li>
  <li>
   Coordinate with vendors, maintenance teams, and service providers for smooth office operations
  </li>
  <li>
   Arrange travel logistics including hotel bookings, transportation, and ticketing when required
  </li>
  <li>
   Ensure reception area and common spaces are well-presented and maintained
  </li>
  <li>
   Support cross-departmental coordination to ensure timely completion of administrative tasks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree or diploma in Business Administration, Office Management, or a related discipline
  </li>
  <li>
   Minimum 2-3 years of experience in an administrative role
  </li>
  <li>
   Experience with ERP systems (e.g., SAP, Oracle, or equivalent)
  </li>
  <li>
   Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
  </li>
  <li>
   Basic knowledge of office equipment (printers, scanners, PBX systems)
  </li>
  <li>
   Excellent communication skills in English; Arabic is an advantage
  </li>
  <li>
   Strong organisational, multitasking, and time management abilities
  </li>
  <li>
   Professional demeanour with a customer-focused approach
  </li>
  <li>
   High attention to detail and commitment to maintaining confidentiality
  </li>
  <li>
   Positive attitude, reliability, and ability to work independently and as part of a team
  </li>
 </ul>
</div>


Receptionist & Administration Assistant (Oman)

Mandarin Oriental Hotel Group

<div><p><b>Hostess</b></p>
<p><b>
Mandarin Oriental Muscat</b> is looking for a<b> Hostess </b>to join our <b>Food and Beverage</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
About the job</b></p>
<p>
Have a very good understanding of the outlet&rsquo;s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.</p>
<ul><li>Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.</li></ul>
<ul><li>Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.</li></ul>
<ul><li>To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.</li></ul>
<ul><li>Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.</li></ul>
<ul><li>Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.</li></ul>
<ul><li>Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.</li></ul>
<ul><li>Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.</li></ul>
<ul><li>Perform any tasks related to billing according to hotel standards and cashiering policies if required.</li></ul>
<ul><li>Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.</li></ul>
<ul><li>To bid friendly farewell to guests and sincerely thank them for their visit.</li></ul>
<ul><li>Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.</li></ul>
<ul><li>Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.</li></ul>
<ul><li>Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.</li></ul>
<ul><li>Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.</li></ul>
<ul><li>Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.</li></ul>
<ul><li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.</li></ul>
<ul><li>Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</li></ul>
<ul><li>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li></ul>
<ul><li>Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.</li></ul>
<ul><li>Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.</li></ul>
<ul><li>Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.</li></ul>
<ul><li>Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.</li></ul>
<ul><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li></ul>
<ul><li>Proactively gather and record guest&rsquo;s preference to superiors and act upon them whenever known and maintain the database.</li></ul>
<p><b>
Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Hostess

Uptex Bank

<div>
 <p>
  <span>
   Responsible for managing the daily operations of the Muscat office. This role ensures smooth coordination, compliance and efficiency across teams and serves as the central point of contact for staff, vendors and local authorities.
   <br/>
  </span>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <span>
   &bull; Office operations including facilities, supplies, vendors, reception, travel and logistics
  </span>
 </p>
 <p>
  <span>
   &bull; Staff coordination including onboarding and offboarding, attendance and leave tracking, training calendars and internal communications
  </span>
 </p>
 <p>
  <span>
   &bull; Compliance and finance operations including maintaining auditable records, ensuring policy adherence, handling petty cash, invoice routing, PR and PO tracking and vendor reconciliation
  </span>
 </p>
 <p>
  <span>
   &bull; Coordinating and maintaining relationships with local authorities, landlords and service providers for renewals and attestations
   <br/>
  </span>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <span>
   &bull; Languages: Native level Arabic and fluent English written and spoken
  </span>
 </p>
 <p>
  <span>
   &bull; Bachelor&rsquo;s degree in business administration or a related field
  </span>
 </p>
 <p>
  <span>
   &bull; Proficiency with Microsoft Office including Excel, Word and Teams plus document automation systems
  </span>
 </p>
 <p>
  <span>
   &bull; Familiarity with Oman labor and commercial regulations
  </span>
 </p>
 <p>
  <span>
   &bull; Strong coordination, communication and vendor management skills
  </span>
 </p>
 <p>
  <span>
   &bull; High attention to detail with strong record keeping capabilities
   <br/>
  </span>
 </p>
 <p>
  <strong>
   Nice to Have
  </strong>
 </p>
 <p>
  <span>
   &bull; Experience in financial services or fintech
  </span>
 </p>
 <p>
  <span>
   &bull; Background in audit processes or corporate event coordination
   <br/>
  </span>
 </p>
 <p>
  <strong>
   Location
  </strong>
 </p>
 <p>
  <span>
   &bull; Muscat, Oman;  On site.
   <br/>
  </span>
 </p>
 <p>
  <strong>
   Work Eligibility Statement
  </strong>
 </p>
 <p>
  <strong>
   Applicants must be legally eligible to work in Oman. In line with local workforce guidelines, qualified Omani nationals are encouraged to apply.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Uptex Bank
  </strong>
 </p>
 <p>
  <span>
   Uptex Bank is a registered and licensed digital bank in the Sultanate of Oman. The bank holds a digital banking license issued by the Sultanate of Oman and provides multi currency financial services including cross border payments, trading services and digital account solutions for individuals, traders and businesses across the GCC. The Muscat office supports our operations, customer success and regulatory functions and plays a key role in our national and regional expansion.
  </span>
 </p>
</div>


Office Manager, Muscat, Oman

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


Guest Service Agent

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


Guest Service Center Agent

Explore 7+ Receptionist in Muscat this December. Find roles across top companies and apply now to boost your career.

7 receptionist jobs IN Muscat

Receptionist

Receptionist

Receptionist & Administration Assistant (Oman)

Hostess

Office Manager, Muscat, Oman

Guest Service Agent

Guest Service Center Agent