retail banking officer

Arab African International Bank

<div>
 
 
 Job Description:
 
 
 
 
 
 
 
 Cash Transactions
 
 
 
 1- Handle all Teller function accountabilities when assigned as a Teller.
 
 
 2- Process customers&rsquo; OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.
 
 
 
 
 
 
 Operations
 
 
 
 3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.
 
 
 4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.
 
 
 
 
 
 
 Floor Management
 
 
 
 5- Handle all Floor Manager &amp; Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.
 
 
 6- Meet &amp; greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.
 
 
 7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).
 
 
 
 
 
 
 Customer Relationship Management:
 
 
 
 8- Handle all Customer Relationship Officer accountabilities when assigned.
 
 
 9- Own and handle customer queries by taking ownership and responding in a timely manner.
 
 
 10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
 
 
 11- Open all types of accounts (current, savings, time deposit, saving certificates).
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, finance, business or related field
 </li>
 <li>
 From 0 &ndash; 3 years of retail banking experience.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Good communication skills
 </li>
 <li>
 Good Problem-solving skills
 </li>
 <li>
 Detailed oriented &amp; well organized
 </li>
 </ul>
 
 
</div>

Universal Banker

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 &ndash; Associate Relationship Manager-LAP
 
 
 
 Place of work
 
 - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh
 
 
 
 Business Unit
 
 - Rural Banking
 
 
 
 Function
 
 - Retail Assets
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
 </li>
 <li>
 Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer
 </li>
 <li>
 Spearhead mapping of detailed household needs based on direct customer interactions
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency
 </li>
 <li>
 Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams
 </li>
 <li>
 Coordinate with operations officer to ensure timely and accurate data entry
 </li>
 <li>
 Ensure compliance as per the bank requirements
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Key Success Metrics
 
 
 
 Customer Acquisition targets, Cross sell targets
 
 
 
 Educational Qualifications
 
 
 
 Graduate-Any-Full Time
 
 
 12th- Any
 
 
 
 Experience
 
 
 
 0-3 Years in NBFCs/Banking.
</div>

Associate Relationship Manager-LAP

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 &ndash; Associate Relationship Manager-LAP
 
 
 
 Place of work
 
 - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh
 
 
 
 Business Unit
 
 - Rural Banking
 
 
 
 Function
 
 - Retail Assets
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
 </li>
 <li>
 Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer
 </li>
 <li>
 Spearhead mapping of detailed household needs based on direct customer interactions
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency
 </li>
 <li>
 Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams
 </li>
 <li>
 Coordinate with operations officer to ensure timely and accurate data entry
 </li>
 <li>
 Ensure compliance as per the bank requirements
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network
 </li>
 <li>
 Provide support for implementation of livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Key Success Metrics
 
 
 
 Customer Acquisition targets, Cross sell targets
 
 
 
 Educational Qualifications
 
 
 
 Graduate-Any-Full Time
 
 
 12th- Any
 
 
 
 Experience
 
 
 
 0-2 Years in NBFCs/Banking.
</div>

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Crédit Agricole

<div></div><div><div><div><ul><li>Job title: Credit Analyst</li></ul>
</div>
Job Description:
<ul><li>Preparation of credit reviews, both for prospects (new credit files) and existing clients (annual and interim reviews / facility enhancements) to be presented in local committees,
</li></ul><ul><li>Spreading (in Anadefi) and analyzing the audited accounts submitted by the clients,</li></ul>
<ul><li>Responsible for updating client ratings within the system, keeping it in line with any changes in sector/country ratings.
</li></ul>Qualifications:
<ul><li>College degree, preferably with an exposure to financial modeling / analysis.</li></ul>
<ul><li>1 - 2 years of experience in a similar function</li></ul>
<ul><li>Credit Course is a must</li></ul> 

<div><ul><li>Job title: IT System Developer:</li></ul>
</div>
Job Description:
<ul><li>Analyze business requirements and convert it to technical specification via Working with both internal &amp; external resources.</li></ul>
<ul><li>Development of needed systems / programs that meet business requirements and expectation.</li></ul>
<ul><li>Participate in all level of testing (Unit Testing, System Integration testing &amp; User Acceptance testing.</li></ul>
<ul><li>Conduct the required maintenance, Trouble shooting and fixing bugs.</li></ul>
<ul><li>participate in system life cycle including full documentation process.</li></ul>
<ul><li>Ensure that all source codes are well secured and free of error.</li></ul> 
Qualifications:
<ul><li>Candidates are required to be individual contributors with minimum supervision/more of Sr. Java developers.</li></ul>
<ul><li>1-2 years of experience with Database Management Systems (Oracle and SQL), &amp; integration.</li></ul>
<ul><li>Good Knowledge with database management systems specially in Oracle and SQL is essential
</li></ul><ul><li>Able to work well in the face of tight deadlines and tough technical challenges
</li></ul><ul><li>analytical and logical mind that is able to support the development cycle for the global benchmarking programs</li></ul> 
<div><ul><li>Job title: Fresh Graduate Opportunities</li></ul>
</div>
Job Description:
<ul><li>Bachelor Degree</li></ul>
<ul><li>Nature of job requires Excellent English, in presenting all business documents and report writing and in communicating with stakeholders.</li></ul>
<ul><li>Excellent Computer skills with the ability to operate different MS application.</li></ul>
<ul><li>Excellent Interpersonal and communication skills.</li></ul> 

<div><ul><li>Job title: Digital Greeter:</li></ul>
</div>
Job Description:
<ul><li>Promote and sell full range of products / services to current and potential customers at the counter via creating leads / referrals on a daily basis.</li></ul> 

<div><ul><li>Job title: Relationship Officer:</li></ul>
</div>
Job Description:
<ul><li>Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship with 1-2 years in Retail Banking or customer service.</li></ul><div> 
</div></div><div>
Qualifications<div>
</div><div>
<ul><li>Job title: Credit Analyst</li></ul>
</div>
Job Description:
<ul><li>Preparation of credit reviews, both for prospects (new credit files) and existing clients (annual and interim reviews / facility enhancements) to be presented in local committees,
</li></ul><ul><li>Spreading (in Anadefi) and analyzing the audited accounts submitted by the clients,</li></ul>
<ul><li>Responsible for updating client ratings within the system, keeping it in line with any changes in sector/country ratings.
</li></ul>Qualifications:
<ul><li>College degree, preferably with an exposure to financial modeling / analysis.</li></ul>
<ul><li>1 - 2 years of experience in a similar function</li></ul>
<ul><li>Credit Course is a must</li></ul> 

<div><ul><li>Job title: IT System Developer:</li></ul>
</div>
Job Description:
<ul><li>Analyze business requirements and convert it to technical specification via Working with both internal &amp; external resources.</li></ul>
<ul><li>Development of needed systems / programs that meet business requirements and expectation.</li></ul>
<ul><li>Participate in all level of testing (Unit Testing, System Integration testing &amp; User Acceptance testing.</li></ul>
<ul><li>Conduct the required maintenance, Trouble shooting and fixing bugs.</li></ul>
<ul><li>participate in system life cycle including full documentation process.</li></ul>
<ul><li>Ensure that all source codes are well secured and free of error.</li></ul> 
Qualifications:
<ul><li>Candidates are required to be individual contributors with minimum supervision/more of Sr. Java developers.</li></ul>
<ul><li>1-2 years of experience with Database Management Systems (Oracle and SQL), &amp; integration.</li></ul>
<ul><li>Good Knowledge with database management systems specially in Oracle and SQL is essential
</li></ul><ul><li>Able to work well in the face of tight deadlines and tough technical challenges
</li></ul><ul><li>analytical and logical mind that is able to support the development cycle for the global benchmarking programs</li></ul> 
<div><ul><li>Job title: Fresh Graduate Opportunities</li></ul>
</div>
Job Description:
<ul><li>Bachelor Degree</li></ul>
<ul><li>Nature of job requires Excellent English, in presenting all business documents and report writing and in communicating with stakeholders.</li></ul>
<ul><li>Excellent Computer skills with the ability to operate different MS application.</li></ul>
<ul><li>Excellent Interpersonal and communication skills.</li></ul> 

<div><ul><li>Job title: Digital Greeter:</li></ul>
</div>
Job Description:
<ul><li>Promote and sell full range of products / services to current and potential customers at the counter via creating leads / referrals on a daily basis.</li></ul> 

<div><ul><li>Job title: Relationship Officer:</li></ul>
</div>
Job Description:
<ul><li>Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship with 1-2 years in Retail Banking or customer service.</li></ul></div></div><div></div>

Auc employment Fair 2025

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About The Business AreaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.In this role, your key responsibilities include :Manage the action of customer requests, responding to VIP customers needs, complete sales and service activities and ensuring complaints are resolved satisfactorily in order to build long-term customer relationships and support revenue generationAdhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholdersManage self in line with the Bank s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performanceDemonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank s required levels of service in all internal and external customer interactions

Senior Relationship Officer

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Universal Banker

Associate Relationship Manager-LAP

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Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Auc employment Fair 2025

Senior Relationship Officer