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customer experience development manager

retail excellence manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Provide first-line support to stores on all operational processes.
 </li>
 <li>
 Lead or support key projects (store launches, renovations, pop-ups, staff sales, etc.).
 </li>
 <li>
 Monitor compliance with SOPs, conduct operational audits, and recommend corrective actions.
 </li>
 <li>
 Use analytics and reporting to drive improvements in KPIs (incident management, shrinkage, discount policies, etc.).
 </li>
 <li>
 Serve as project lead/PMO for new tool rollouts (e.g., OMS, Connect, Shopify, xStore).
 </li>
 <li>
 Facilitate operational excellence through Lean practices, process optimization, and SOP standardization.
 </li>
 <li>
 Conduct post-mortems, lessons learned, and process reengineering workshops.
 </li>
 <li>
 Collaborate closely with Inventory Control, Supply Chain, and Tech to ensure clean handoffs and smooth execution of shared processes.
 </li>
 <li>
 Quality &amp; Operational Management
 </li>
 <li>
 Ensure adoption and compliance with Stores&rsquo; Operating Policies and Procedures across all operational areas, including:
 </li>
 <ul>
 <li>
 Stock handling
 </li>
 <li>
 Cash handling and end-of-day reconciliation
 </li>
 <li>
 HSSE standards
 </li>
 <li>
 Premises management
 </li>
 </ul>
 <li>
 Conduct regular store visits and complete standardized checklists to ensure compliance.
 </li>
 <li>
 Drive and elevate the adoption of Omnichannel and CX processes in stores, ensuring timely and accurate fulfilment of e-commerce orders and delivering a seamless customer experience.
 </li>
 <li>
 Monitor stock availability and out-of-stock levels to improve store stock accuracy ratios and meet customer demand.
 </li>
 <li>
 Ensure end-of-day closings, including cash reconciliation, are performed accurately and that discrepancies are reported to Accounts in a timely manner.
 </li>
 <li>
 Provide first-line operational support to front-liners and ensure incidents or requests are resolved by the support functions within agreed SLAs.
 </li>
 <li>
 Provide continuous feedback to Group Process &amp; Compliance to review, refine, and improve store operating policies and training materials.
 </li>
 <li>
 Collaborate with Operations Analytics to develop meaningful dashboards and reports that identify improvement areas and measure store performance and efficiency.
 </li>
 <li>
 Project Management
 </li>
 <li>
 Plan and roll out the deployment of new systems and technologies in stores, in collaboration with Business and Group Tech, including but not limited to:
 </li>
 <ul>
 <li>
 xStore
 </li>
 <li>
 SIM/SIOCS
 </li>
 <li>
 OMS
 </li>
 <li>
 E-commerce platforms (Farfetch, Shopify)
 </li>
 <li>
 Omnichannel apps (Connect, MUSE)
 </li>
 <li>
 Digital payments (Invoice Ninja, BNPL, etc.)
 </li>
 </ul>
 <li>
 Coordinate with internal and external stakeholders (Malls, Contractors, Admin, MDM, Supply Chain, Tech, Logistics, Accounts, Business) to deliver store-related projects, including:
 </li>
 <ul>
 <li>
 Openings, renovations, concessions, SiS, closures
 </li>
 <li>
 Podiums, kiosks, staff sales, exhibitions, etc.
 </li>
 </ul>
 <li>
 Lead and track task lists to ensure all project-related actions are delivered on time and to standard.
 </li>
 <li>
 Support the rollout of Group-wide initiatives in stores, in collaboration with relevant functions, such as:
 </li>
 <ul>
 <li>
 CSR initiatives
 </li>
 <li>
 Sustainability initiatives
 </li>
 <li>
 Inclusion &amp; Diversity programs
 </li>
 <li>
 Alumni programs
 </li>
 <li>
 Kronos (Time Management)
 </li>
 <li>
 Other Group priorities
 </li>
 </ul>
 <li>
 Change Management &amp; Capability Building
 </li>
 <li>
 Support pilot, UAT, and go-live phases of new systems and processes, ensuring smooth adoption in stores.
 </li>
 <li>
 Promote the evolution of Omnichannel ecosystems, collaborating with Customer Experience and E-commerce divisions to foster an Omnichannel mindset across the retail network.
 </li>
 <li>
 Conduct induction training for new joiners and refresher training for existing staff on SOPs and system processes.
 </li>
 <li>
 Partner with L&amp;D, HSSE, and Sustainability teams to increase awareness and champion adoption of safety, security, and sustainability practices.
 </li>
 <li>
 Present regular operational performance reviews to Commercial Leads and Support Services, identifying efficiency gaps and recommending cost optimization actions.
 </li>
 <li>
 Promote a safe working environment culture among front-liners, ensuring stores are maintained in perfect working order and compliant with Group safety, security, environmental, and sustainability standards.
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 On-time and in-scope delivery of retail projects, particularly store openings, closures, and renovations.
 </li>
 <li>
 Improvement in retail KPIs: discounting, price override, shrinkage, conversion rates, incident management, NPS, VOB, and productivity.
 </li>
 <li>
 Improvement in compliance ratio and risk management performance across HSSE, cash &amp; stock handling, and premises audits.
 </li>
 <li>
 Training completion rates and adoption of new operational processes.
 </li>
 <li>
 Coverage and impact of sustainability initiatives in retail operations.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Retail Excellence Manager

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 The Market Intelligence &amp; Research Consultant position is both a developmental and client support role. Whilst the individual is developing their skills in Retail Market Research, Account Management, Product and Retailing Knowledge they will also support a commercial team, working across a range of clients.
 
 
 
 <ul>
 <li>
 Support a well-defined list of clients and retailers, as specified by the line manager
 </li>
 <li>
 Build market and product knowledge on all product categories held. This includes details on coverage, universe and sample sizes, distribution channels and detailed market information;
 </li>
 <li>
 Develop an understanding of Retail Audit Methodology and GfK Systems
 </li>
 <li>
 Build market and product knowledge on all related products and panels
 </li>
 <li>
 Service &ndash; Ensure client queries are responded to professionally and accurately within 24 hours
 </li>
 <li>
 Following up on receiving monthly data production
 </li>
 <li>
 Assists with the monthly data production via Quality Checks and Price Check on your product categories
 </li>
 </ul>
 
 Assist the MI CSG Lead as follows:-
 
 
 
 <ul>
 <li>
 Ensuring that data quality is in line with GfK international standards
 </li>
 <li>
 Preparation of presentations upon request
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Bachelor's degree in marketing
 
 , Business Administration, Economics, Statistics, Data Analytics, or a related field
 
 .
 
 
 
 <ul>
 <li>
 
 2-3 years
 
 of experience in
 
 market research, data analysis, client support, or a similar field
 
 </li>
 <li>
 Experience with
 
 retail audit, market intelligence, or account management
 
 is a plus
 </li>
 <li>
 
 Analytical ability
 
 with a strong focus on numbers and data interpretation
 </li>
 <li>
 
 Attention to detail
 
 to ensure accuracy in data and reports
 </li>
 <li>
 
 Client management &amp; support
 
 skills to handle client queries professionally
 </li>
 <li>
 
 Strong communication skills
 
 in
 
 English and Arabic
 
 (French is a bonus but not mandatory)
 </li>
 <li>
 Familiarity with
 
 Excel, PowerPoint, and data visualization tools
 
 (e.g., Power BI, Tableau) is beneficial
 </li>
 <li>
 
 Retail &amp; product knowledge
 
 or willingness to learn about product categories, distribution channels, and market trends
 </li>
 <li>
 
 Problem-solving ability
 
 to handle data quality issues and improve reporting accuracy
 </li>
 <li>
 
 Time management
 
 skills to meet deadlines and respond to queries within 24 hours
 </li>
 <li>
 
 Independent worker and thinker
 
 with a proactive approach while maintaining a strong
 
 team spirit
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

MI CSG Consultant

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 5 years of Experience in Beauty, preferably in a managerial position
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Good English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - MAC Cosmetics - Mall of Egypt

PENGUIN Home Appliances

<div>
 
 
 
 📢 We&rsquo;re Hiring: Account Manager (Retail &amp; Marketplace)
 
 
 Penguin Appliances is expanding, and we&rsquo;re looking for a talented Account Manager to join our fast-growing team.
 
 
 
 
 
 If you&rsquo;re passionate about sales, have strong account management skills, and want to work in a dynamic environment&mdash;this role is for you.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 Responsibilities
 
 
 &bull;	Manage retail accounts (hypermarkets, chains, resellers).
 
 
 &bull;	Handle marketplace platforms (Amazon, Noon, Jumia, 2B, B.Tech Online).
 
 
 &bull;	Maintain listings, pricing, promotions, and product visibility.
 
 
 &bull;	Follow up on orders, deliveries, and returns with warehouse &amp; transportation teams.
 
 
 &bull;	Coordinate with marketing for campaigns, banners, and product content.
 
 
 &bull;	Prepare weekly performance reports.
 
 
 &bull;	Ensure smooth communication with all partners to maximize sales.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 Requirements
 
 
 &bull;	2&ndash;4 years experience in account management, preferably in home appliances, FMCG, or e-commerce.
 
 
 &bull;	Strong communication &amp; negotiation skills.
 
 
 &bull;	Experience with Amazon/Marketplace dashboards is a big plus.
 
 
 &bull;	Excellent organizational and follow-up skills.
 
 
 &bull;	Ability to work under pressure and handle multiple accounts.
 
 
 
 
 
 ⸻
 
 
 
 
 
 🔹 What We Offer
 
 
 &bull;	A fast-growing environment with real career growth.
 
 
 &bull;	Competitive salary + bonuses.
 
 
 &bull;	Supportive team culture.
 
 
 &bull;	Opportunity to work with one of Egypt&rsquo;s rising home appliance brands.
 
 
 
 
 
 ⸻
 
 
 
 
 
 📩 How to Apply
 
 
 
 
 
 Send your CV to: info@penguin-appliances.com
 
 
 Subject line: Account Manager &ndash; Retail &amp; Marketplace
 
 
 
 
 
 Join us and be part of building the next market-leading home appliance brand.
 
</div>

Account Manager (Retail & Marketplace)

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 The
 
 Sales Supervisor in Cairo
 
 is responsible for managing sales and distribution operations through distributors to all sales channels. This role focuses on driving sales growth, ensuring efficient distribution, and maintaining strong relationships with distributors to achieve business objectives.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Drive sales performance by ensuring achievement of volume and revenue targets within assigned territories.
 </li>
 <li>
 Monitor distributor sales performance and implement corrective actions as needed.
 </li>
 <li>
 Develop and execute sales tactics to capitalize on market opportunities.
 </li>
 <li>
 Build and maintain strong relationships with distributors to ensure alignment with business objectives.
 </li>
 <li>
 Evaluate distributor performance against KPIs, including sales volume, distribution coverage, and stock availability.
 </li>
 <li>
 Ensure distributors have adequate inventory levels to meet market demand.
 </li>
 <li>
 Develop and maintain relationships with key wholesale and retail customers.
 </li>
 <li>
 Act as a point of escalation to resolve customer issues and ensure high levels of satisfaction.
 </li>
 <li>
 Identify and support opportunities for upselling or cross-selling within the retail and wholesale segments.
 </li>
 <li>
 Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
 </li>
 <li>
 Recommend adjustments to sales strategies based on market insights.
 </li>
 <li>
 Conduct regular market visits to assess execution and identify gaps in distribution or retail presence.
 </li>
 <li>
 Train and motivate distributor sales teams to improve performance and align with business goals.
 </li>
 <li>
 Conduct regular performance reviews and provide feedback to enhance effectiveness.
 </li>
 <li>
 Foster a results-driven culture focused on customer service excellence.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or Economics
 </li>
 <li>
 3&ndash;5 years of experience in sales or distribution management, preferably within FMCG or retail sectors.
 </li>
 <li>
 Proven track record of achieving sales targets and managing distributor relationships.
 </li>
 <li>
 Ability to build and maintain strong relationships with distributors and customers.
 </li>
 <li>
 Strong verbal and written communication skills to manage stakeholder interactions.
 </li>
 <li>
 Skilled in analyzing customer trends and identifying growth opportunities.
 </li>
 <li>
 Ability to lead and motivate distributor sales teams toward performance goals.
 </li>
 <li>
 Sales planning and forecasting.
 </li>
 <li>
 Proficiency in ERP or CRM tools (e.g., SAP, Salesforce).
 </li>
 </ul>
 
 
</div>

Sales Supervisor - Giza

Lychee Egypt

<div>
 
 Reporting to Retail Engineering Manager
 
 
 
 
 
 The
 
 Technical Office Engineer
 
 is responsible for managing all technical documentation, coordination, and engineering support across new store openings, renovations, and maintenance projects. The role ensures seamless collaboration with outsourced designers, consultants, and contractors, guaranteeing that all deliverables meet Lychee standards, comply with health and safety regulations, and adhere to approved project schedules. By overseeing the quality and accuracy of technical outputs, the Technical Office Engineer plays a key role in maintaining design integrity, project efficiency, and consistent execution across the retail portfolio.
 
 
 
 
 
 
 Who are we?
 
 
 
 Lychee is the leading player in the rapidly growing healthy food industry in Egypt, with a unique and highly scalable position in the market that combines a healthy fast- food retail arm and a manufacturing arm for healthy packaged foods. Most notably fresh juices and Greek yogurt.
 
 
 
 
 
 As part of our greater mission to make healthier food choices accessible and sustainable for people's everyday lifestyle - we're extending our commitment to the region with our entry into the Saudi Arabian market, with a substantial retail expansion plan and on-ground operations starting Q2, 2025 in Riyadh.
 
 
 
 
 
 Lychee relies on both its manufacturing capabilities and brand recognition built over a decade to expand its retail operations seamlessly based on customer demand and to scale its existing presence in modern trade, traditional trade and quick commerce.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Review architectural and MEP drawings to ensure compliance with Lychee standards, industry best practices, and all applicable safety codes.
 </li>
 <li>
 Coordinate and communicate effectively with outsourced designers, consultants, and contractors to ensure timely and accurate project delivery.
 </li>
 <li>
 Prepare, review, and validate Bills of Quantities (BOQs), shop drawings, and material submittals for accuracy and technical alignment.
 </li>
 <li>
 Follow up on technical approvals, material procurement, and project timelines to support smooth project execution.
 </li>
 <li>
 Provide technical solutions for design challenges and site-related issues, supporting the Retail Engineering Manager in decision-making.
 </li>
 <li>
 Maintain comprehensive technical documentation, ensuring all files, drawings, and reports are updated and accessible.
 </li>
 <li>
 Prepare and present clear progress reports for internal teams and external stakeholders to communicate project status and requirements.
 </li>
 <li>
 Coordinate with internal departments&mdash;such as Operations, Procurement, and Maintenance&mdash;to ensure seamless project integration.
 </li>
 <li>
 Support quality control by conducting technical reviews, evaluating workmanship, and ensuring contractor adherence to standards.
 </li>
 <li>
 Assist in developing and updating technical guidelines, templates, and procedures to improve consistency across retail engineering projects
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Bachelor's degree in Architecture or Mechanical/Electrical Engineering or any relevant field
 </li>
 <li>
 Minimum 3 years of experience in fit-out, retail, or F&amp;B projects; preferably, healthy food or F&amp;B retail projects
 </li>
 <li>
 Knowledge of Egyptian fire fighting standards, food safety, and construction codes.
 </li>
 <li>
 Strong knowledge of AutoCAD and technical drawings
 </li>
 <li>
 Proficient user of MS Office
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Strong problem solving and documentation skills
 </li>
 <li>
 Ability to work in a fast-paced environment and handle pressure.
 </li>
 </ul>
 
 
 
 
 At Lychee, we value the unique strengths each individual brings, fostering a diverse, inclusive workplace that thrives on varied perspectives. We celebrate differences as drivers of innovation, creativity, and growth, ensuring every team member can contribute their best.
 
</div>

Technical Office Engineer

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; People Engagement | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 The Associate Manager &ndash; People Engagement is responsible for driving key elements of employee experience by supporting internal customer satisfaction, employee engagement surveys, team-building initiatives, and internal communications. In addition, the role supports the full Talent Management cycle, including designing and implementing talent programs that strengthen workforce capability, enhance engagement, retain high-potential employees, and contribute to building a strong leadership pipeline across MAF Retail.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Provide suggestions on how to address the employee engagement and customer satisfaction challenges within the organization.
 </li>
 <li>
 Organize employee engagement events and team building activities.
 </li>
 <li>
 Facilitate the creation of an action plan to address the employee engagement/customer satisfaction challenges.
 </li>
 <li>
 Evaluate the success of employee engagement projects and initiatives and provide recommendations on how to enhance the relevant activities.
 </li>
 <li>
 Prepare the content (HC initiatives, events calendar, talent development programs, new training updates to HC policies and procedures) to be published in the newsletter newsletter.
 </li>
 <li>
 Assist the Employee Engagement Manager in developing a strategy for creativity and innovation in MAF Retail.
 </li>
 <li>
 Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 <li>
 Supports the Talent Manager to coordinate with the countries to ensure clear understanding of performance management expectations throughout the organization.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in HR Management, or Business Administration.
 </li>
 <li>
 0-2 years&rsquo; HR experience in a major public sector or private -sector organizations.
 </li>
 <li>
 Full proficiency in English.
 </li>
 <li>
 High level of integrity and ethical standards.
 </li>
 <li>
 Proficiency in Microsoft Office is required.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - People Engagement

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