saas support engineer

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Job Summary: 
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
 Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
 Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
 Conduct root cause analysis and provide permanent resolutions or documented workarounds.
 Assist clients with configuration, deployment, and performance optimization of our products.
 Document support cases, known issues, and resolutions in the internal knowledge base.
 Maintain SLA adherence and ensure timely communication with clients.
 Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Application Support Engineer

Customer Success Engineer

OVERJET

<div>
 
 Lead the Future of Dentistry.
 
 
 
 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
 
 
 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
 
 
 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
 
 
 
 The Role
 
 
 
 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
 
 
 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
 
 
 We are looking for a Customer Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to live customers via email, phone and meetings as required
 </li>
 <li>
 Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
 </li>
 <li>
 Write efficient and scalable code, ensuring code quality and adherence to best practices
 </li>
 <li>
 Troubleshoot and resolve software defects and performance issues
 </li>
 <li>
 Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
 </li>
 <li>
 Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent academic background in Computer Science or other related field
 </li>
 <li>
 2-5 years of experience of Software Engineering experience
 </li>
 <li>
 3+ years of SaaS experience
 </li>
 <li>
 Experience with customer support
 </li>
 <li>
 Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
 </li>
 <li>
 Excellent customer-facing communication skills
 </li>
 <li>
 Excellent verbal and written communication in English is required
 </li>
 <li>
 Ability to thrive in a fast-paced, technical, and mission-focused environment
 
 
 </li>
 </ul>
 
 Our Hybrid Workplace
 
 
 
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
 
 
 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
 
 
 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
 
 
 
 Overjet's Values
 
 
 
 <ul>
 <li>
 Excellence: We set ambitious goals and strive for excellence.
 </li>
 <li>
 Velocity: We focus, act with urgency, and deliver results.
 </li>
 <li>
 Ownership: We take ownership, dive deep and solve problems.
 </li>
 <li>
 Win-win: We play to win, setting ourselves and our customers up for success.
 </li>
 <li>
 Growth: We stay curious, seek feedback, and continuously learn and grow.
 
 
 </li>
 </ul>
 
 Company Recognition
 
 
 
 <ul>
 <li>
 Honored as one of the 2025 Best Places to Work by Built In and
 
 
 </li>
 </ul>
 2024 Best Places to Work by Built In
 
 
 <ul>
 <li>
 Named one of the TIME Best Inventions of 2024
 </li>
 <li>
 Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
 </li>
 <li>
 Won the Dental Health category at the Digital Health Awards 2024
 </li>
 <li>
 and 2024 Best Places to Work by Built In
 </li>
 <li>
 Recognized as one of the Top Startups of 2023 by LinkedIn
 </li>
 <li>
 Named one of the 2023 World&rsquo;s Most Innovative Companies by Fast Company
 </li>
 <li>
 Included on the definitive 2022 Forbes AI 50
 </li>
 <li>
 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
 
 
 </li>
 </ul>
 
 EEOC
 
 
 
 
 Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
 
 
 
 
 If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
 
 
 
</div>

Customer Support Engineer

Svytel Communication

Company: Aiwati Solutions Pvt. Ltd. Location: Remote (Anywhere in India Preferred) Job Type: Full Time Experience Required: 1&ndash;3 years in Technical Support / WhatsApp API / SaaS / CPaaSAbout Aiwati:Aiwati Solutions Pvt. Ltd. is an official Meta-approved WhatsApp Business API provider, empowering SMEs with smart communication tools like WhatsApp Cloud API, chat automation, bulk campaigns, and real-time support solutions.We&rsquo;re building a powerful and easy-to-use platform for businesses to manage their messaging, marketing, and customer engagement &mdash; all in one place.Role Overview:We are looking for a Technical Support &amp; Onboarding Executive who can assist customers from product demo to onboarding, resolve technical queries, and ensure a smooth setup experience.This role bridges technical expertise and customer success &mdash; ideal for someone who understands both technology and business communication.Key Responsibilities:<ul><li>Provide live demos of Aiwati&rsquo;s WhatsApp API panel and features to new clients</li><li>Assist customers in account setup, API configuration, and onboarding</li><li>Troubleshoot technical issues related to API, campaigns, and integrations</li><li>Coordinate with the technical team for bug reporting and escalation</li><li>Guide clients on product use cases, automation, and best practices</li><li>Collaborate with the sales team during presales discussions to explain technical feasibility</li><li>Maintain CRM records, follow-ups, and track onboarding progress</li><li>Deliver an excellent customer experience from demo to activation</li></ul>&#9989; Requirements:<ul><li>1&ndash;3 years of experience in technical support, onboarding, or presales for SaaS / CPaaS / WhatsApp API / CRM products</li><li>Basic knowledge of APIs, webhooks, and SaaS platforms</li><li>Excellent communication in Hindi &amp; English</li><li>Strong problem-solving skills and customer-first attitude</li><li>Familiar with CRM or support tools (Zoho, Freshdesk, etc.)</li><li>Ability to handle client calls, demos, and technical walkthroughs independently</li><li>Own laptop and reliable internet connection (mandatory for remote work)</li></ul>Salary &amp; Perks:<ul><li>&#8377;15,000 &ndash; &#8377;22,000 per month (based on experience)</li><li>Performance incentives based on client activations and satisfaction</li><li>Rapid career growth in a fast-scaling SaaS company</li><li>Remote work flexibility</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;22,000.00 per monthBenefits:<ul><li>Internet reimbursement</li><li>Paid sick time</li><li>Work from home</li></ul>Work Location: Remote

Technical Support & Onboarding Executive

Sanction Scanner

<div><h3 class="jobSectionHeader">Join Sanction Scanner as a Solutions Engineer</h3>
At Sanction Scanner &ndash; 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner &ndash; we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We&rsquo;re looking for a Solutions Engineer who will play a hybrid role between our customers and product team &mdash; ensuring smooth onboarding, resolving technical challenges, and championing customer success.<h3 class="jobSectionHeader">
 Why You'll Love Working with Us</h3><ul><li><ul>
<li>Impactful Role: Work directly with customers to ensure their success while shaping our product with real-world feedback.
</li><li>Technical + Customer-Facing: Combine your problem-solving skills with direct client interactions.
</li><li>Growth-Oriented Culture: Join a fast-scaling SaaS company where continuous learning and development are prioritized.
</li><li>Global Exposure: Support leading banks, fintechs, and financial institutions worldwide.</li>
 </ul></li></ul><h3 class="jobSectionHeader">What You&rsquo;ll Be Doing</h3><ul><li><ul>
<li>Onboarding &amp; Implementation: Guide customers through technical setup, API integrations, and initial configuration.
</li><li>Customer Support: Support the Customer Success team in the post-sales technical process: configuration, deployment, training and support</li>
<li>Collaboration with Product: Gather feedback, document feature requests, and work closely with product &amp; engineering teams to improve our solutions.
</li><li>Problem Solving: Diagnose issues, replicate bugs, and provide clear documentation to internal teams.
</li><li>Customer Advocacy: Act as the voice of the customer within Sanction Scanner, ensuring their needs influence product decisions.
</li><li>Knowledge Sharing: Build documentation, FAQs, and training resources to support customers and scale success.
</li><li>Cross-Functional Alignment: Collaborate with Customer Success Managers, Sales Engineers, and Product Managers to deliver the best possible customer outcomes.</li>
</ul></li></ul>Requirements<h3 class="jobSectionHeader">
 What We&rsquo;re Looking For</h3><ul>
<li>Experience: Minimum 1+ years in a customer-facing technical role (Customer Success Engineer, Technical Support Engineer, Solutions Engineer, or similar).
</li><li>Technical Skills: Understanding of APIs, SaaS platforms, and troubleshooting methods.
</li><li>Communication: Strong spoken and written English; able to explain technical concepts to non-technical audiences.
</li><li>Customer Focus: Passion for helping customers succeed, with patience and problem-solving mindset.
</li><li>Collaboration: Ability to work cross-functionally with Product, Engineering, and Success teams.
</li><li>Tools: Experience with CRM (HubSpot preferred), ticketing systems, and knowledge base platforms.</li>
</ul>Benefits<ul>
<li>Competitive Compensation Package &ndash; NET salary with performance bonus.
</li><li>Meal compensation for a nutritious lunch.
</li><li>Inclusive health benefits.
</li><li>Recognition &amp; Reward Culture &ndash; your contributions will be appreciated.
</li><li>Training &amp; development budget.
</li><li>Digital membership support.
</li><li>Flexible dress code.
</li><li>International team culture with opportunities to grow.</li>
</ul>We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.</div>

Solutions Engineer

Symbiosis Technologies

We are seeking a skilled and experienced DevOps Engineer to join our team. The ideal candidate will have a strong background in setting up, deploying, and maintaining SaaS-based applications on AWS and GCP platforms. This role involves collaborating with cross-functional teams to streamline deployment pipelines, ensure infrastructure scalability, and maintain high availability for SaaS products.Key Responsibilities:1. Infrastructure Setup and Management:<ul><li>Design, implement, and manage scalable, secure, and cost-effective cloud infrastructure on AWS and GCP.</li></ul><ul><li>Set up and maintain CI/CD pipelines to streamline deployment processes.</li></ul><ul><li>Configure and manage container orchestration platforms like Kubernetes and Docker.</li></ul>2. SaaS Deployment and Optimization:<ul><li>Deploy SaaS applications ensuring high availability, fault tolerance, and optimal performance.</li></ul><ul><li>Automate deployment processes, monitor systems, and troubleshoot application and infrastructure issues.</li></ul><ul><li>Implement infrastructure as code (IaC) using tools like Terraform or CloudFormation.</li></ul>3. Monitoring and Security:<ul><li>Configure monitoring and alerting systems using tools such as Prometheus, Grafana, CloudWatch, or Stackdriver.</li></ul><ul><li>Ensure compliance with best security practices, including access control, data encryption, and vulnerability management.</li></ul><ul><li>Conduct regular audits and performance tuning of deployed SaaS solutions.</li></ul>4. Collaboration and Support:<ul><li>Work closely with development teams to define and implement infrastructure requirements.</li></ul><ul><li>Support troubleshooting of production issues and perform root cause analysis to prevent recurrence.</li></ul><ul><li>Provide technical guidance on DevOps best practices and cloud architecture.</li></ul>Required Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li></ul><ul><li>Experience:</li></ul><ul><li>3+ years of experience in a DevOps role with a focus on SaaS applications.</li></ul><ul><li>Strong expertise in AWS (e.g., EC2, S3, Lambda, RDS, ECS, EKS) and GCP (e.g., Compute Engine, Cloud Storage, Kubernetes Engine).</li></ul><ul><li>Proven experience with IaC tools like Terraform or CloudFormation.</li></ul><ul><li>Hands-on experience with CI/CD tools like Jenkins, GitLab CI/CD, or CircleCI.</li></ul><ul><li>Technical Skills:</li></ul><ul><li>Proficiency in scripting languages such as Python, Bash, or Go.</li></ul><ul><li>Solid understanding of Kubernetes, Docker, and containerized applications.</li></ul><ul><li>Familiarity with monitoring tools like Prometheus, Grafana, or Datadog.</li></ul><ul><li>Knowledge of security frameworks and compliance standards (e.g., ISO 27001, SOC 2).</li></ul>Preferred Skills:<ul><li>Experience with multi-cloud architecture and migration strategies.</li></ul><ul><li>Familiarity with serverless architecture and microservices.</li></ul><ul><li>Understanding of networking concepts (e.g., VPC, DNS, load balancers).</li></ul>Key Competencies:<ul><li>Strong problem-solving and analytical skills.</li></ul><ul><li>Excellent communication and collaboration abilities.</li></ul><ul><li>Ability to work in a fast-paced, agile environment.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li></ul><ul><li>Opportunity to work on innovative SaaS projects.</li></ul><ul><li>A collaborative and growth-oriented work culture.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs170,000.00 per monthApplication Question(s):<ul><li>Please briefly explain your past experience</li><li>Whats your current/last salary?</li></ul>Work Location: In person

DevOps Engineer – SaaS Deployment Specialist (AWS & GCP)

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