safety investigator

Amazon

<div>
 
 Description
 
 
 
 Job summary
 
 
 Investigation Specialist (Work from Home)
 
 
 "Please note that this job is a seasonal role (FTC) on the payroll of Amazon."
 
 
 
 About The Team
 
 
 
 The mission of Shopping Experience Protection Operations is to build trust with all its Customers &amp; Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics &amp; science and inverting the curve on headcount &amp; cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
 
 
 Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.
 
 
 These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
 
 
 SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 
 This Includes, But Is Not Limited To
 
 
 
 <ul>
 <li>
 Researches and evaluates facts surrounding seller transactions
 </li>
 <li>
 Takes appropriate action on investigated transactions based on established standard operation procedure and tools
 </li>
 <li>
 Documents their actions by providing detailed annotations
 </li>
 <li>
 Communicates with external customers via phone or email during the investigation process
 </li>
 <li>
 Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
 </li>
 <li>
 Understand the issue and make best use of the available resources to resolve it
 </li>
 <li>
 Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
 </li>
 <li>
 Communicate with internal and external stakeholders
 </li>
 <li>
 Understand performance metrics to create analysis for driving business goals
 </li>
 <li>
 Meet predetermined and assigned productivity targets and quality standards
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Education Qualification: Graduate in any discipline
 </li>
 <li>
 </li>
 <li>
 Work Experience: 0 to 5 years
 </li>
 <li>
 </li>
 <li>
 Communication Skills- Excellent communication skills (written and spoken) in English language
 </li>
 <li>
 </li>
 <li>
 Ability to handle and interpret large sets of data
 </li>
 <li>
 </li>
 <li>
 Demonstrated ability to work in a team in a very dynamic environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Preferred qualifications
 </li>
 <li>
 </li>
 <li>
 Demonstrated problem solving and analytical skills
 </li>
 <li>
 </li>
 <li>
 Proven ability to work productively and efficiently in an independent setting
 </li>
 <li>
 </li>
 <li>
 Proven ability to clearly communicate with managers and associates at all levels
 </li>
 <li>
 </li>
 <li>
 Global perspective and solid understanding of business objectives
 </li>
 <li>
 </li>
 <li>
 Excellent attention to detail and work with the highest level of accuracy
 </li>
 <li>
 Additional Information:
 </li>
 <li>
 Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
 </li>
 <li>
 Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
 </li>
 <li>
 Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3093328
</div>

Investigation Specialist

Lane County Government

About the PositionAs an integral member of our public safety team, this Investigator role will primarily support the Family Law (Child Support Enforcement) division's investigations. The incumbent will play a pivotal role in case preparation, investigation, and courtroom readiness&mdash;championing accountability, integrity, and justice for our community.This position will assist Deputy District Attorneys in all phases of case preparation and trial as a sworn police officer responsible to plan and conduct investigations into a variety of cases.Key Responsibilities:<ul><li>Collaborate with Deputy District Attorneys and law enforcement to evaluate and prepare cases for trial.</li><li>Plan and conduct thorough investigations in areas such as public corruption, major fraud, missing persons, or estate and child support enforcement.</li><li>Assist with or perform arrests, serve subpoenas and warrants, transport detainees, and provide courtroom and courthouse security.</li><li>Develop exhibits and trial materials that meet evidentiary standards and clearly support legal strategy.</li><li>Locate and coordinate the appearance of witnesses, experts, or uncooperative parties&mdash;ensuring their testimony is accessible and preserved.</li><li>Analyze records, affidavits, and statements; collect, preserve, and document physical and digital evidence consistent with rules of evidence.</li><li>Draft or support filing of search warrants and reports, summarizing findings clearly in written form for legal review and court use.</li><li>Testify in court or before grand juries as needed, presenting findings professionally and accurately.</li><li>Locate absent parents and assets.</li><li>Gather information and evidence regarding a parent's ability to pay support through computer inquiries, phone contacts, interviews and other law enforcement agencies.</li><li>Research payments and distribution; and confirm information for attorneys.</li></ul>About the DivisionDivisions in the District Attorney's Office include Criminal Law, Family Law (Child Support Enforcement); Juvenile Law; Death Investigations; and Victim Services.Our Mission: Strive to improve public safety and quality of life by prosecuting the guilty, protecting the innocent, securing the appropriate support for children and families, and determining the cause and manner of death in all cases of traumatic or unattended death.Schedule: Monday - Friday; 8:00am - 5:00pm*May on occasion be called to assist on call attorneys with scene work outside of standard business hours.*This is a non-represented position*QUALIFICATIONS:Training and Experience:<ul><li>Five years of education and/or experience in criminal justice, criminal law, social work, or a related field, including three years of criminal investigative experience as a law enforcement officer.</li><li>Active basic certification as a Police Officer by the state of Oregon Department of Public Safety Standards and Training at time of hire, or ability to reactivate a previously active certification as an Oregon Police Officer within 6-months of hire.</li><li>Valid Oregon Driver&rsquo;s License.</li></ul>Notes:<ul><li>This position is subject to a full criminal offender information record check.</li></ul>Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.Equal Employment OpportunityLane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.Job Type: Full-timePay: $85,176.00 - $116,584.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Loan forgiveness</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Investigator

Road and Transport, RTA Dubai

What You'll Do
<ul>
<li>Conduct accident and incident investigations related to road and transport systems.</li>
<li>Undertake follow-up actions from inspections, audits, program evaluations, and risk assessments.</li>
<li>Prepare and deliver presentations to stakeholders on safety and accident findings.</li>
<li>Report accidents, near misses, and hazards promptly.</li>
<li>Submit measurable objectives to section and department management.</li>
<li>Provide timely and professional responses to employee requests and inquiries.</li>
<li>Critically review internal and external reports and publications related to safety.</li>
<li>Participate in training and development programs related to accident investigation.</li>
<li>Liaise with specialist contractors to support accident investigation processes.</li>
<li>Maintain accurate records of all investigations, findings, and recommendations.</li>
<li>Provide technical support for inspection, monitoring, and safety regulation activities.</li>
<li>Remain available 24/7 to attend accident scenes and incidents involving RTA transport activities.</li>
<li>Perform additional responsibilities as assigned.</li>
</ul>

Accident Investigation Engineer

State of Washington

<div><div><div><h2 class="jobSectionHeader">Description</h2></div>
<div>Our Mission: Keep Washington Safe and Working! 
Our Values: Customer Focus, One L&amp;I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
**In addition to the base salary above**
Industrial Hygienists and Safety &amp; Health Professionals will be compensated basic salary plus 10% for each hour they are required to use personal protective equipment (excluding hard hats, boots, hearing and eye protection) to enter a hazardous worksite to consult, inspect or investigate where serious hazards are present.
AND IF BILINGUAL
If hired as bilingual (not required), after passing an assessment of your ability to write and speak fluently. We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in pay.
AND
All Personal Protective Equipment (PPE) required for this position will be provided by L&amp;I DOSH as specified in WAC 296-800-16020.
L&amp;I's Division of Occupational Safety and Health (DOSH) administers the Washington Industrial Safety and Health Act (WISHA) law Chapter 49.17 RCW by developing and enforcing rules that protect workers from hazardous job conditions. Our inspectors visit about 5,000 workplaces each year and cite businesses that violate health and safety rules.
The Compliance Industrial Safety and Health Investigator (CISHI) positions are used to maintain Federal approval of the state plan occupational safety and health program that is necessarily authorized under statute, Chapter 49.17 RCW (WISHA), and have enforcement authority over all employers in the state of Washington. This includes private and public sector, state, county, and city authorities. The approved State program at the Department of Labor and Industries must be maintained as-effective-as the federal OSHA compliance program. The work is aimed at ensuring all employers comply with workplace safety and health laws and rules to prevent worker and public fatalities, injuries and illnesses, to include compliance enforcement through legal processes and procedures.
CISHI-3s are senior level safety and health investigators that have attended a defined new hire course that includes over 360 classroom hours (provided upon hire). They conduct highly complex investigations and inspections of safety and health hazards in all industries independently or in teams. This includes fatalities or accident investigations, resulting in hospitalizations, amputations, or loss of an eye.
All of this work is crucial to the safety and health of the workers of the State of Washington, and directly impacts and supports the Department&rsquo;s mission, &ldquo;Keep Washington Safe and Working&rdquo;.
For this position, telework is permitted on occasion dependent upon business needs and supervisor approval. The assigned duty station for this position will be : Kennewick, WA.
Driving is required as part of this job. When a position has a driving requirement, the incumbent must drive in order to perform the duties of their position. In fact, driving is a duty mentioned in their position description, such as an L&amp;I inspector who drives throughout the workday to get from one location to another. Therefore, they must use a state-issued vehicle, motor pool vehicle, or personally owned vehicle (POV) in order to perform the duties and responsibilities of their position. Use of a POV will be reimbursed with the current mileage reimbursement rate. 
 
Must be physically capable to walk through a variety of workplaces such as large manufacturing plants with metal stairways, catwalks, ladders, and walk through rough terrain. Must also be able to be exposed to weather (wearing appropriate weather gear) for long durations. 
Learn more about DOSH here: 50 Years of DOSH</div>
<div><h2 class="jobSectionHeader">Duties</h2></div>
<div>Some of what you&rsquo;ll do:<ul><li>
Independently conduct thorough investigations to determine root cause and other contributing factors involving fatalities, hospitalizations, amputations, or loss of an eye while taking field notes, photos, videos, or other appropriate documentation methods.</li><li>
Conduct highly complex safety investigations of workplaces using independent judgment within established guidelines to determine the type and extent of suspected environmental and occupational safety hazards (e.g. manufacturing plants, construction projects, etc.).</li><li>
Conduct pre-investigation research including any necessary review of electronic files and relevant references that may require hours of sitting or standing.</li><li>
Enter physical worksites unannounced to conduct compliance investigations.</li><li>
Assist CISHI-6 engineers on more complex investigations, such as catastrophic events where multiple fatalities and/or hospitalizations have occurred.</li><li>
Investigate complaints and referrals to determine if the alleged hazards exist and employees are exposed to them.</li><li>
Determine employer compliance or non-compliance with WISHA Safety and Health Standards and write reports documenting employee exposure along with proposed citations and monetary penalties as appropriate.</li><li>
Ensure abatement of hazards identified during inspection and contact employers when abatement is nearing its due date, send official letters on non-abatement compliance, and notify their supervisor that they have completed the above steps and the employer has not complied so a follow-up inspection can be assigned.</li><li>
Work with the Attorney General&rsquo;s office and local prosecutors on highly complex and difficult cases.</li><li>
Testify on behalf of the Department as primary witness for all inspections conducted, and testify as witness to any other inspections participated in.</li><li>
Perform evidence handling of highly complex cases.</li><li>
And much more!</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div>What we are looking for:<ul><li>
A strong desire to ensure worker safety with a thorough understanding of safety and health rules and regulations and ability to identify safety related hazards in a variety of workplaces.</li><li>
Strong written, verbal and interpersonal communications skills with ability to write comprehensive and concise reports detailing identified hazards.</li><li>
Willing and able to work with hostile clients or customers (both internal and external).</li><li>
Knowledge of Safety and Health Rules and Regulations, the Washington Industrial Safety and Health Act (WISHA) and the federal government's Occupational Safety and Health Administration (OSHA). The ability to explain to customers what their businesses must do to comply with these regulations.</li>
Enforcing Laws, Rules and Regulations<li>-Enforces governmental laws, rules and regulations, and initiates enforcement actions in such a way that the public perceives as fair, objective and reasonable.</li><li>
Perform duties safely; model the behavior we expect to see.</li></ul>
REQUIRED:<ul><li>
A valid and unrestricted driver license.</li></ul>
AND one of the following:<ul><li>
Five years&rsquo; experience as a DOSH Compliance Industrial Safety and Health Investigator (CISHI/CHSO), or equivalent experience as a Federal OSHA or other state plan journey-level safety and health specialist or industrial hygienist.</li></ul>
 OR<ul><li>
Certified Safety Professional (CSP).</li></ul>
 OR<ul><li>
Five years of full-time professional experience as an employer&rsquo;s safety director or manager, industrial hygienist, safety and health specialist, etc.</li></ul>
 OR<ul><li>
Seven years of full-time journey level occupational/industrial safety experience in one or more of the following industries: Government, military, public health or related safety and health field.</li></ul>
 OR<ul><li>
A Bachelor of Science degree from a regionally accredited university in occupational safety and health, industrial hygiene or similar AND five years of occupational/industrial safety professional experience.</li></ul>
DESIRED:<ul><li>
Bilingual preferred; persons of all languages are encouraged to apply. Bilingual jobs include a 5% salary increase for dual language responsibilities.</li></ul>
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate your combination of knowledge, skills, and abilities demonstrated using an intentional equity lens.</div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
<div>Things You Need To Know
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee&rsquo;s career. Click on the &ldquo;Benefits&rdquo; tab to learn more.
At L&amp;I, your voice matters. In addition, L&amp;I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&amp;I is an employer of choice.
Application process
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.
Please include the following documents with your application:<ul><li>
A cover letter describing specific qualifications.</li><li>
A current resume detailing applicable experience and education.</li><li>
A list of at least three professional references with current telephone numbers.</li></ul>
Background Check Notice:
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other information<ul><li>
For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.</li><li>
This position is represented by the Washington Federation of State Employees (WFSE).</li><li>
Candidates who are offered a job with L&amp;I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.</li><li>
The Department of Labor &amp; Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.</li><li>
Please note: L&amp;I may use this announcement to fill multiple permanent and/or non-permanent positions.</li></ul>
Did You Know?
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&amp;I team and enjoy all the Evergreen State has to offer.
In addition to offering a positive balance between life and work, L&amp;I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&amp;I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
Veterans Preference
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&amp;I&rsquo;s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer
L&amp;I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency&rsquo;s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
For more Information
If you have any questions regarding this job posting, program, or the agency, please contact the recruiter, Lori Hensin (she/her/hers) at lori.hensin@lni.wa.gov.
See all of our current L&amp;I DOSH position openings here: Current L&amp;I DOSH open positions</div></div></div>

L&I DOSH Occupational Safety and Health Compliance Investigator (CISHI3) Reg 5

Uber

<div>
 
 About The Role
 
 
 
 At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way.
 
 
 As a Safety Lens Specialist, you will play a critical role in upholding safety standards across Uber's UK courier platform by conducting detailed investigations into real-time identification (HRTID) and substitute registration cases. Your work ensures that only verified individuals are operating on the platform, reducing risks related to account sharing, fraud, and platform misuse.
 
 
 You'll be reviewing escalations involving complex safety checks, appeals, and edge cases - such as submissions involving minors or potential misuse of identity verification tools - and making well-reasoned decisions that support Uber's global safety goals.
 
 
 This role requires sharp attention to detail, sound judgment under pressure, and a strong commitment to data integrity, fairness, and user safety.
 
 
 
 What You'll Do
 
 
 
 
 Safety Lens Reviews
 
 
 
 <ul>
 <li>
 Review HRTID submissions for UK courier accounts that use substitutes, ensuring accuracy in match verification between the account holder and registered substitutes.
 </li>
 <li>
 Identify cases of fraudulent submissions, misuse of identity, or unsafe platform use, including but not limited to:
 </li>
 <li>
 Photos of photos, Edited or altered images, Use of face masks or cutouts and Presence of minors in the photo submission
 </li>
 <li>
 Review HRTID submissions that appear to include minors, assessing for potential safety policy violations or identity concerns.
 
 
 </li>
 </ul>
 
 Safety Lens Escalation Handling
 
 
 
 <ul>
 <li>
 Investigate and resolve escalated HRTID appeals, especially those where the courier disputes the initial safety decision or asserts they are not using a substitute.
 </li>
 <li>
 Ensure escalations are reviewed and actioned within the 24-hour SLA, maintaining Uber's service reliability and trust.
 
 
 </li>
 </ul>
 
 URS &amp; BLS Escalation Reviews
 
 
 
 <ul>
 <li>
 Handle appeals involving URS (Unusual Registration Submissions) and BLS (Bounce/Long Submission) thresholds.
 </li>
 <li>
 Determine whether account access restrictions were applied appropriately and if exceptions are warranted.
 
 
 </li>
 </ul>
 
 Human in the Loop Reviews (HITL)
 
 
 
 <ul>
 <li>
 Participate in manual review processes when Mutombo (Uber's in-house facial recognition tool) cannot confidently match a courier's selfie to their profile photo.
 </li>
 <li>
 Provide expert input to verify the accuracy of Mutombo's automated decisions.
 
 
 </li>
 </ul>
 
 Audit &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Participate in offline audits to evaluate the accuracy of automated systems.
 </li>
 <li>
 Provide insights and feedback that help improve tools, policies, and investigation workflows.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Safety lens training
 </li>
 <li>
 Bachelor's degree or college experience preferred
 </li>
 <li>
 Experience in Safety, Risk, Fraud, Compliance, or a similar investigations-based role.
 </li>
 <li>
 Previous experience in high-volume case reviews or escalations.
 </li>
 <li>
 Knowledge of biometric tools or facial verification technology is a strong plus.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Have outstanding organizational skills, high integrity, and follow through on every detail.
 </li>
 <li>
 Feel comfortable reviewing sensitive content, including identity documents and user-submitted images.
 </li>
 <li>
 Are an excellent communicator who can strike the right tone, especially when explaining complex or difficult outcomes.
 </li>
 <li>
 Adapt quickly to change, absorb new processes easily, and enjoy working in a dynamic, evolving environment.
 </li>
 <li>
 Support experience in a high-volume environment
 </li>
 <li>
 Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
 </li>
 <li>
 Dedication to excellence in behavior, performance and work product
 </li>
 <li>
 Ability to adjust and adapt in a dynamic work environment
 </li>
 <li>
 High proficiency using computers (typing, quickly navigating between various tools)
 </li>
 <li>
 Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
 </li>
 <li>
 Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
 </li>
 <li>
 Work time will be shift based totalling 40 hours per week
 </li>
 <li>
 Weekend and weekly evening shifts are required
 </li>
 </ul>
</div>

Safety Investigations Specialist I

<div>About the Role
 
 
At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way.
 
 
As a Safety Lens Specialist, you will play a critical role in upholding safety standards across Uber's UK courier platform by conducting detailed investigations into real-time identification (HRTID) and substitute registration cases. Your work ensures that only verified individuals are operating on the platform, reducing risks related to account sharing, fraud, and platform misuse.
 
 
You'll be reviewing escalations involving complex safety checks, appeals, and edge cases - such as submissions involving minors or potential misuse of identity verification tools - and making well-reasoned decisions that support Uber's global safety goals.
 
 
This role requires sharp attention to detail, sound judgment under pressure, and a strong commitment to data integrity, fairness, and user safety.
 
 
What You'll Do
 
 
Safety Lens Reviews
 
<ul><li>Review HRTID submissions for UK courier accounts that use substitutes, ensuring accuracy in match verification between the account holder and registered substitutes.
</li><li>Identify cases of fraudulent submissions, misuse of identity, or unsafe platform use, including but not limited to:
</li><li>Photos of photos, Edited or altered images, Use of face masks or cutouts and Presence of minors in the photo submission
</li><li>Review HRTID submissions that appear to include minors, assessing for potential safety policy violations or identity concerns.
</li></ul> 
Safety Lens Escalation Handling
 
<ul><li>Investigate and resolve escalated HRTID appeals, especially those where the courier disputes the initial safety decision or asserts they are not using a substitute.
</li><li>Ensure escalations are reviewed and actioned within the 24-hour SLA, maintaining Uber's service reliability and trust.
</li></ul> 
URS &amp; BLS Escalation Reviews
 
<ul><li>Handle appeals involving URS (Unusual Registration Submissions) and BLS (Bounce/Long Submission) thresholds.
</li><li>Determine whether account access restrictions were applied appropriately and if exceptions are warranted.
</li></ul> 
Human in the Loop Reviews (HITL)
 
<ul><li>Participate in manual review processes when Mutombo (Uber's in-house facial recognition tool) cannot confidently match a courier's selfie to their profile photo.
</li><li>Provide expert input to verify the accuracy of Mutombo's automated decisions.
</li></ul> 
Audit &amp; Continuous Improvement
 
<ul><li>Participate in offline audits to evaluate the accuracy of automated systems.
</li>Provide insights and feedback that help improve tools, policies, and investigation workflows. 
<li>
</li></ul> 
 
Basic Qualifications 
 
 
<ul><li>Safety lens training
</li><li>Bachelor's degree or college experience preferred
</li><li>Experience in Safety, Risk, Fraud, Compliance, or a similar investigations-based role.
</li><li>Previous experience in high-volume case reviews or escalations.
</li>Knowledge of biometric tools or facial verification technology is a strong plus. 
<li>
</li></ul> 
 
Preferred Qualifications 
 
 
<ul><li>Have outstanding organizational skills, high integrity, and follow through on every detail.
</li><li>Feel comfortable reviewing sensitive content, including identity documents and user-submitted images.
</li><li>Are an excellent communicator who can strike the right tone, especially when explaining complex or difficult outcomes.
</li><li>Adapt quickly to change, absorb new processes easily, and enjoy working in a dynamic, evolving environment.
</li><li>Support experience in a high-volume environment
</li><li>Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
</li><li>Dedication to excellence in behavior, performance and work product
</li><li>Ability to adjust and adapt in a dynamic work environment
</li><li>High proficiency using computers (typing, quickly navigating between various tools)
</li><li>Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
</li><li>Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
</li><li>Work time will be shift based totalling 40 hours per week
</li><li>Weekend and weekly evening shifts are required</li></ul></div>

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