branch manager

manager - sales operations Jobs in Chennai

manager - sales operations

sales manager

Cafe Coffee Day

<div>
 
 A Zonal Business Manager is a key managerial role in the organization. The core responsibilities revolve around strategic leadership, team management, and achieving business objectives within a defined geographic area. The specific responsibilities and job description for a Zonal Business Manager role encompasses the following key areas.
 
 
 
 
 
 Strategic Planning:
 
 
 
 
 
 Zonal Business Managers are responsible for developing and implementing strategic business plans for their designated geographic zone. This involves setting goals, objectives, and key performance indicators (KPIs) to ensure the zone meets or exceeds its targets.
 
 
 
 
 
 Team Management:
 
 
 
 
 
 They oversee a team of Area or Regional Managers and other staff within their zone. This includes hiring, training, coaching, and mentoring team members, as well as setting performance targets and conducting regular performance reviews.
 
 
 
 
 
 Sales and Revenue Growth:
 
 
 
 
 Zonal Business Managers are accountable for driving sales and revenue growth within their assigned zone. They work with their teams to develop and execute sales strategies, monitor sales performance, and make necessary adjustments to achieve or exceed sales targets.
 
 
 
 
 
 
 
 Market Analysis:
 
 
 
 
 They analyze market conditions, trends, and competition within their zone to identify opportunities and threats. This information is crucial for making informed business decisions and adjustments to strategies.
 
 
 
 
 
 Budget Management:
 
 
 
 
 Zonal Business Managers often have financial responsibility for their zone, which includes managing budgets, controlling costs, and ensuring that financial objectives are met.
 
 
 
 
 
 Relationship Management:
 
 
 
 
 Building and maintaining relationships with key customers, partners, and stakeholders within the designated zone is essential. Zonal Business Managers may also be responsible for resolving customer issues and ensuring customer satisfaction.
 
 
 
 
 Compliance and Reporting:
 
 
 
 
 They ensure that the activities within their zone adhere to company policies and regulations. This involves monitoring compliance and providing regular reports to higher management on zone performance and relevant metrics.
 
 
 
 
 Communication:
 
 
 
 
 Effective communication is a crucial part of the role. Zonal Business Managers need to liaise with senior management, other departments, and their teams to ensure smooth operations and alignment with the company's overall goals and strategies.
 
 
 
 
 Problem Solving:
 
 
 
 
 Zonal Business Managers are often tasked with addressing and resolving issues and challenges that arise within their zone. This may involve troubleshooting operational problems, resolving disputes, and finding creative solutions to meet objectives.
 
 
 
 
 Performance Evaluation:
 
 
 
 
 They are responsible for evaluating the performance of their team members and implementing performance improvement plans when necessary. They may also identify training and development needs to enhance the skills of their teams.
 
 
 
 
 
 Continuous Improvement:
 
 
 
 
 Zonal Business Managers are expected to continuously seek ways to improve operations and processes within their zone to increase efficiency, productivity, and profitability.
 
 
 
 
 
 V. Performance Measures and indicators for the Role
 
 
 
 
 
 1 Sales Targets
 
 
 2 Revenue Growth
 
 
 3 Market Share
 
 
 4 Customer Satisfaction
 
 
 5 Cost Management
 
 
 6 Team Performance
 
 
 7 Market Analysis and Reporting
 
 
 8 Compliance and Policy Adherence
 
 
 9 Strategic Planning and Execution
 
 
 10 Business Development
 
 
 11 Problem Resolution
 
 
 12 Training and Development
 
 
 13 Continuous Improvement
 
 
 14 Stakeholder Engagement
 
 
 
 
 
 VI. Knowledge and Skills Educational Qualification Bachelor's degree in a relevant field such as business, management, marketing, commerce or a related discipline (Regular College is Mandatory)
 
 
 
 
 
 Experience 5 to 7 years
 
 
 4+ Years - Experience in retail chains.
 
 
 
 
 
 Functional Skills Required to execute the role
 
 
 - Excellent communication skills, both written and verbal, are essential for interacting with team members, senior management, customers, and other stakeholders.
 
 
 - Strong analytical skills to assess market conditions, competition, and performance metrics, and to make data-driven decisions Technical Skills Required to execute the role - Demonstrated leadership abilities, including team management, coaching, and mentoring, are crucial.
 
 
 - Knowledge of industry trends and competitive landscape.
 
 
 - Ability to travel to various locations within the designated area.
 
 
 - Familiarity with the industry or sector in which the company operates is important. Understanding market dynamics, trends, and customer behavior within the specific industry is valuable.
 
 
 - strong emphasis on teamwork and collaboration, both within the zone and with other departments in the organization
 
 
 -The capability to adapt to changing market conditions and demonstrate resilience in the face of challenges.
 
 
 - The ability to build and maintain positive relationships with key customers, partners, and stakeholders within the zone Any other requirements Language Fluency : English, Hindi any other local language
 
 
 Age : 30-35
 
 
 
 
 
 VI. Key Interactions Internal Purpose of interactions Top Management and Leadership Escalation and administrative reporting
 
 
 Provide Input on product development plan Supply Chain and Procurement Teams Vendor management and plan for new ingredient procurement Facility Operations Team New product launch facilitation Training and Development Teams Train the trainer and staff training programmes for new launches External Purpose of interactions Customers Customer Service, complaints, satisfaction
 
</div>

Zonal Business Manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for executing customer success management strategy (customer retention, churn mitigation and driving adoption and consumption of services) by building and maintaining relationships with customers &amp; handling escalations and special requests of customers related to aspects like performance, quality and improvements with the objective of enhancing customer experience. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage the customer life cycle
 </li>
 <li>
 customer onboarding, engagement and service adoption
 </li>
 <li>
 Work with cross functional teams- Professional Services, Product, Operations, Billing, Delivery and other teams to resolve customer business issues &amp; delivery
 </li>
 <li>
 Manage the customer success parameters and ensure commitments agreed during the onboarding phase are being realized
 </li>
 <li>
 Manage customer feedback and product needs by providing feature requests to internal teams.
 </li>
 <li>
 Ensure that all stakeholders are involved in onboarding the customer ,order/contract are done in a timely and accurate manner, thereby ensuring timely and effective activation of services
 </li>
 <li>
 Manage customer requests- Moves, Adds, Changes and Deletes
 </li>
 <li>
 Review customer risks issues and problems with internal teams and drive timely closure
 </li>
 <li>
 Make customer specific service improvement and development plans and monitor implementation across all internal functions
 </li>
 <li>
 Track customer SLAs, customer feedback, governance meeting outcomes etc
 </li>
 <li>
 Define escalation matrix for the customers and drive customer
 </li>
 <li>
 s education and adherence on it
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 enterprise sales or service management experience.
 
 
 Desired Skill sets
 
 
 <ul>
 <li>
 Account management and sales experience
 </li>
 <li>
 Demonstrable ability to create and give business &amp; technical presentations and demos.
 </li>
 <li>
 Demonstrated experience in gathering and understanding customer business requirements.
 </li>
 </ul>
</div>

Manager - Sales- India

British Airways

<div>
 
 A career without limits
 
 
 
 As the nation&rsquo;s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
 
 
 It&rsquo;s something we&rsquo;ve been doing for over 100 years, ever since we launched the world&rsquo;s first international scheduled air service between London and Paris.
 
 
 This originality has been in our blood since day one. It&rsquo;s the spirit we share with the people that fly with us, our partners, and our colleagues.
 
 
 So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
 
 
 We know great things can happen when you&rsquo;re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
 
 
 
 The Role: Key Account Manager &ndash; Chennai
 
 
 
 Join British Airways as a Key Account Manager and play a pivotal role in driving our success across India. You&rsquo;ll be responsible for managing a portfolio of corporate and trade partners, building strong relationships, and delivering revenue growth through innovative account strategies.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Build deep partnerships with key corporate and trade accounts to maximise revenue and share.
 </li>
 <li>
 Analyse data and market insights to shape commercial strategies and identify growth opportunities.
 </li>
 <li>
 Negotiate and implement bespoke deals that deliver value for both BA/IB and our partners.
 </li>
 <li>
 Identify and pursue new business, while upselling across the existing customer base.
 </li>
 <li>
 Deliver impactful account reviews, training sessions, and events &mdash; both face-to-face and digitally.
 </li>
 <li>
 Act as the voice of BA/IB in the market, ensuring strong collaboration with partners and joint initiatives.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Proven ability to deliver revenue growth through account management or field sales.
 </li>
 <li>
 Strong commercial acumen and confidence in data-driven decision making.
 </li>
 <li>
 Excellent communication, influencing, and negotiation skills.
 </li>
 <li>
 Digitally savvy &mdash; experienced with CRM, digital sales, and engaging audiences remotely.
 </li>
 <li>
 Resilient, proactive, and able to thrive in a fast-paced, self-directed environment.
 </li>
 <li>
 Experience of building relationships in a multicultural business setting.
 
 
 </li>
 </ul>
 
 Your background
 
 
 
 <ul>
 <li>
 3+ years in field sales managing trade or corporate accounts or 5+ years in an airline operating environment.
 </li>
 <li>
 Language skills relevant to the market are a plus.
 
 
 </li>
 </ul>
 
 Why join us?
 
 At British Airways, you&rsquo;ll be at the forefront of transforming the way we serve our customers in a fast-changing market. We offer the chance to work in a dynamic team, represent a global brand, and shape meaningful partnerships that drive real business impact.
 
 
 
 What We Offer
 
 
 
 We believe that all the people who work with us should feel valued for the part they play. It&rsquo;s one of the reasons our rewards go far beyond a competitive salary.
 
 
 From the day you join us, you&rsquo;ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You&rsquo;ll also receive up to 30 discounted &lsquo;Hotline&rsquo; airfares per year for yourself, friends, and family.
 
 
 At British Airways you&rsquo;ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
 
 
 We never stand still, and we don&rsquo;t expect our people to either.
 
 
 
 Inclusion &amp; Diversity
 
 
 
 At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
 
 
 Inclusion and diversity is a key driver of innovation and we&rsquo;re committed to creating a culture where everyone feels that they can be themselves. We&rsquo;re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
</div>

Key Account Manager- Chennai

HDB Financial Services Ltd.

<div>
 
 Key Reponsibilities
 
 
 
 Business Achieve contributed value targets set for the branch.
 
 
 Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
 
 
 Provide superior customer experience.
 
 
 Manage TAT&rsquo;s on credit processing.
 
 
 Minimize pre post disbursal discrepancies.
 
 
 Monitoring Performance.
 
 
 Monitoring Branch performance in terms of key drivers i.e.Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience/ Monitor individual performance of each employee, continuously work to maximize productivity.
 
 
 People Management Motivate and develop branch team.
 
 
 Drive branch team to excel.
 
 
 Manage and mentor the team and keep attrition of branch staff low.
 
 
 Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.
</div>

Branch Manager

Crisil

<div>
 <ul>
 <li>
 Strategic Account Management: Drive business growth with large accounts in the BFSI sector, focusing on banks and NBFCs in South India, to increase revenue share and deepen market penetration.
 </li>
 <li>
 Client Relationship Management: Foster strong, long-term relationships with clients, oversee account management, and negotiate contracts to maximize profitability.
 </li>
 <li>
 Business Development: Identify and engage with senior-level decision-makers at client organizations, build trust, and develop strategic relationships with key stakeholders and executive sponsors.
 </li>
 <li>
 Commercial Negotiations: Lead complex negotiations with C-Level executives to secure commercial and contractual agreements.
 </li>
 <li>
 Sales Strategy and Planning: Develop and assign sales goals, create opportunities with key stakeholders, and drive the introduction of new solutions and offerings to the market.
 </li>
 <li>
 Performance Monitoring: Track pipeline performance, ensure monthly budget targets are met, and respond to client and market demands with relevant products and services to drive revenue growth.
 </li>
 <li>
 Team Leadership: Ensure the sales team is informed about market trends and equipped to respond to client needs with innovative solutions.
 </li>
 <li>
 Sales Planning and Execution: Create and execute a sales plan with tactical steps to meet and exceed revenue goals.
 </li>
 <li>
 Thought Leadership: Develop high-level strategic relationships and promote CRISIL's global thought leadership to clients.
 </li>
 <li>
 Collaboration: Work with multiple teams that meet client needs.
 </li>
 </ul>
</div>

Regional Manager

ExxonMobil India Careers

<div>
 
 About Us
 
 
 At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world&rsquo;s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
 
 
 The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
 
 
 We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society&rsquo;s evolving needs. Learn more about
 
 our What and our Why
 
 and how we can work
 
 together
 
 .
 
 
 ExxonMobil&rsquo;s affiliates in India
 
 
 ExxonMobil&rsquo;s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.
 
 
 ExxonMobil&rsquo;s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.
 
 
 ExxonMobil&rsquo;s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.
 
 
 The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil&rsquo;s operations around the globe.
 
 
 ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.
 
 
 To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.
 
 
 What role you will play in our team
 
 
 Manage portfolio of retail customers i.e, retailers, independent &amp; branded workshops and coordinate sales activities through authorized distributor, authorized reseller network in assigned territory.
 
 
 As part of a career in Sales, candidates would need to be mobile across various locations and cities, to be fully developed across different markets in India
 
 
 Job Location- Chennai, India
 
 
 What you will do
 
 
 <ul>
 <li>
 Implement assigned marketing programs and promotions through distributors &amp; authorized resellers
 </li>
 <li>
 Conduct periodic business reviews with distributors &amp; authorized resellers for business improvement
 </li>
 <li>
 Track distribution, market share and take appropriate steps to meet growth objectives
 </li>
 <li>
 Collaborate with cross functional team, leverage ExxonMobil resources to meet business objectives
 </li>
 <li>
 Build positive business relationships with authorized distributors, authorized resellers and their key customers
 </li>
 <li>
 Monitor market conditions, emerging trends and provide feedback to enhance marketing offers
 </li>
 <li>
 Manage and answer enquiries, disputes, claims and complaints raised by customers with appropriate help from cross functional teams
 </li>
 <li>
 Train and coach distributors and their sales staff
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering OR Sales OR Marketing OR Commerce from a recognized university (with CGPA 7 and above)
 </li>
 <li>
 Minimum 3 and maximum of 10 yrs of total work experience in B2C/ Retail Sales in Automotive, FMCG, Paints or similar trade.
 </li>
 <li>
 Ability to analyze business performance and identify the areas of improvement
 </li>
 <li>
 Willing to travel
 
 
 </li>
 </ul>
 
 Preferred Qualifications/ Experience
 
 
 <ul>
 <li>
 Engineers and MBA in Marketing will be preferred
 </li>
 <li>
 A highly motivated team player with excellent oral and written communication skills
 </li>
 <li>
 Proficiency in MS Excel, Word &amp; Power point
 </li>
 <li>
 Listens actively, summarizes information and asks appropriate questions to fully understand concepts, activities and priorities.
 
 
 </li>
 </ul>
 Your benefits
 
 
 An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:
 
 
 <ul>
 <li>
 Competitive compensation
 </li>
 <li>
 Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
 </li>
 <li>
 Retirement benefits
 </li>
 <li>
 Global networking &amp; cross-functional opportunities
 </li>
 <li>
 Annual vacations &amp; holidays
 </li>
 <li>
 Day care assistance program
 </li>
 <li>
 Training and development program
 </li>
 <li>
 Tuition assistance program
 </li>
 <li>
 Workplace flexibility policy
 </li>
 <li>
 Relocation program
 </li>
 <li>
 Transportation facility
 
 
 </li>
 </ul>
 Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company&rsquo;s eligibility guidelines.
 
 
 Stay connected with us
 
 
 <ul>
 <li>
 Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India.
 </li>
 <li>
 Follow us on LinkedIn and Instagram
 </li>
 <li>
 Like us on Facebook
 </li>
 <li>
 Subscribe our channel at YouTube
 
 
 </li>
 </ul>
 EEO Statement
 
 
 ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.
 
 
 Business solicitation and recruiting scams
 
 
 ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.
 
 
 Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
 
 
 Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
</div>

Sales Advisor - B2C Automotive-Chennai

YANMAR India

<div>
 
 
 Who we are:
 
 
 
 Yanmar, a global leader since 1912, excels in innovative solutions across agriculture, marine, and industrial sectors. Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd is a 100% owned subsidiary of Yanmar Japan, established in 2019. Our culture thrives on
 
 innovation
 
 ,
 
 efficiency
 
 , and
 
 sustainability.
 
 
 
 
 
 
 
 What we do:
 
 
 
 YEMI primarily focuses on manufacturing of Industrial Engines and sales and service of the Industrial Engines/Agricultural Products/ Marine (Small &ndash; Medium &amp; Large) Engines. Additionally, YEMI is running a full-fledged R&amp;D center, with the vision of developing a global R&amp;D center in India and to provide the cost and technological merits of India to the Yanmar Group.
 
 
 
 
 
 
 What is in for you:
 
 
 
 Employees at YEMI benefit from a
 
 collaborative
 
 work environment,
 
 continuous learning
 
 opportunities,
 
 global exposure,
 
 a culture that promotes HANASAKA (let the people bloom)
 
 
 and a
 
 commitment to sustainability
 
 through initiatives like solar energy and rainwater harvesting. We also offer a comprehensive benefits package, including
 
 health and well-being
 
 ,
 
 equal employment opportunities
 
 and policies that are benchmark for
 
 work-life balance
 
 .
 
 
 
 
 
 
 Essential duties of this role:
 
 
 
 
 
 
 
 Essential Duties and Responsibilities:
 
 
 
 
 
 
 
 Service
 
 
 <ul>
 <li>
 Provide on/off-site installation, validation and commissioning of engines. (diesel)
 </li>
 <li>
 Provide high level technical support to customers on location/ Phone/ online. (Zero-hour service support)
 </li>
 <li>
 Coordination with Company distributors.
 </li>
 <li>
 Service dealer and FIE Shop expansion.
 </li>
 <li>
 Communicate with Customers to ensure satisfaction and implement necessary corrective action.
 </li>
 <li>
 Competition mapping and Market feedback.
 </li>
 <li>
 Interface to cross functional work teams such as field applications, customer support-services, R&amp; D, etc.
 </li>
 <li>
 Updating of Service Technical documentation as required and submission.
 </li>
 <li>
 Maintain compliance with all company policies and procedures.
 </li>
 <li>
 Perform related duties as assigned by supervisor.
 </li>
 </ul>
 
 
 Parts Sales
 
 
 <ul>
 <li>
 Responsible to achieve spare parts target assigned for the year and the territory.
 </li>
 </ul>
 
 
 
 
 
 Education: B. Tech
 
 
 
 
 Experience: 5-10 Years
 
 
 
 
</div>

Assistant Manager, Service and Parts Sales (West Region)

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