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sales officer

CAPSTONE REAL ESTATE L.L.C

Capstone Real Estate is Hiring!Position: Sales OfficerLocation: Abu DhabiJob Summary:We are seeking a dynamic and motivated Sales Officer to join our real estate team.Qualifications &amp; Skills:<ul><li>Proven experience in real estate sales or a related field.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Familiarity with CRM systems and real estate software is a plus.</li></ul>What We Offer:<ul><li>Commission up to 60%</li><li>Fresh Leads</li></ul>Apply Now!Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Sales Officer

Etihad

<div>
 To lead and manage the cargo sales and commercial strategy for Abu Dhabi, driving revenue growth, market share, and customer engagement in alignment with Etihad Cargo&rsquo;s global vision. This role supports the Area Commercial Manager in executing regional strategies and acts as a key contributor to the UAE and GCC commercial performance.
 
 
 Key Responsibilities
 
 
 Sales Strategy &amp; Execution
 
 
 <ul>
 <li>
 Develop and implement a robust sales plan for Abu Dhabi in line with Etihad Cargo&rsquo;s
 </li>
 <li>
 regional objectives.
 </li>
 <li>
 Identify new business opportunities and revenue streams across freight forwarders,
 </li>
 <li>
 logistics providers, and key accounts including overseeing the regional global.
 </li>
 <li>
 Monitor market trends and competitor activity to adjust commercial tactics accordingly.
 </li>
 <li>
 Client Relationship Management
 </li>
 <li>
 Build and maintain strong relationships with key customers, ensuring high levels of
 </li>
 <li>
 customer satisfaction and loyalty.
 </li>
 <li>
 Negotiate commercial agreements and service-level commitments with strategic
 </li>
 <li>
 partners.
 
 
 </li>
 </ul>
 Performance Management
 
 
 <ul>
 <li>
 Track and report on sales performance, revenue targets, and market penetration on weekly basis.
 </li>
 <li>
 Collaborate with pricing, operations, and network planning teams to optimize cargo capacity and profitability.
 
 
 </li>
 </ul>
 Strategic Support
 
 
 <ul>
 <li>
 Act as a strategic advisor to the Area Commercial Manager &ndash; UAE &amp; GCC, contributing insights and recommendations to shape regional commercial direction.
 </li>
 <li>
 Support the execution of Etihad Cargo&rsquo;s long-term vision by aligning local initiatives with broader business goals.
 
 
 </li>
 </ul>
 Team Collaboration &amp; Leadership
 
 
 <ul>
 <li>
 Coordinate with cross-functional teams including marketing, operations, and customer service to ensure seamless cargo delivery and client experience.
 </li>
 <li>
 Mentor Strategic (VIP) sales staff and contribute to a high-performance culture.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or related field.
 </li>
 <li>
 Proven track record in achieving sales targets and managing key accounts.
 </li>
 <li>
 Excellent communication, negotiation, and analytical skills
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Sales Officer Cargo - Abu Dhabi

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Al Masaood Energy

About the Company:Founded in 1971, Al Masaood Energy is one of the first established oil &amp; gas suppliers and contractors in the United Arab Emirates. With over 50 years of expertise in both upstream and downstream operations and a workforce of over 850 headcounts, Al Masaood Energy provides advanced petroleum services and supplies throughout the UAE, the Middle East, North Africa, and the Eastern Mediterranean.Sourcing Officer:Supports the sales team by managing schedules, processing orders, and maintaining customer relationships. Ensure smooth communication between departments and help streamline sales processes to achieve targets.Key Responsibilities:<ul><li>Provide Customer Support.</li><li>Collaborate with cross-functional teams, including marketing, production, and logistics.</li><li>Stay updated on safety regulations and standards.</li><li>Share comprehensive product knowledge and provide training to clients.</li><li>Collaborate on developing effective sales strategies and achieving targets.</li><li>Support the planning and execution of marketing campaigns.</li><li>Prepare precise and competitive quotations for safety products and services.</li><li>Collaborate with the sales team for customized solutions.</li><li>Process sales orders accurately and ensure timely delivery.</li><li>Collaborate with production and logistics teams for efficient order fulfillment.</li><li>Maintain organized records of sales transactions and customer interactions.</li><li>Ensure all documentation complies with safety regulations and</li><li>Generate regular reports detailing sales performance, customer feedback, and market trends.</li><li>Present findings to the safety department and propose improvement measures.</li><li>Ensure adherence to safety regulations and industry standards in all sales activities.</li><li>Stay informed about changes in safety legislation and integrate them into sales processes.</li><li>Align sales strategies with safety department goals and objectives.</li><li>Address customer inquiries and concerns promptly and professionally.</li><li>Provide post-sales support to ensure ongoing customer satisfaction.</li><li>Training and Development</li><li>Prepare accurate and customized quotations for safety products and services.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in business, Engineering, or a related field.</li><li>3 years of sales experience in the Oil and Gas, Marine, or Projects sectors.</li><li>Exceptional communication and interpersonal skills.</li><li>Proven ability to meet or exceed targets.</li><li>Strong analytical and negotiation skills.</li></ul>Equal Opportunity Statement:Al Masaood Energy is providing Equal Employment Opportunities and is committed to ensuring the safety of all of its employees.Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your monthly Salary expectation ?</li></ul>

Sales Coordinator

Functional Fitness

Outline purpose of the role:Dedicated sales expert, responsible for redefining the onboarding experience across multiple studios. Manager of telemarketing and digital marketing campaigns to qualify, nurture and convert leads into visits, trials and studio members. Driving force in ensuring Studio Leaders are briefed at all stages of nurture and development for all leads and potential members over the onboarding/trial experience phase to maximise conversion to full studio membership.KEY RESPONSIBILITIES:Key responsibilities include, but are not limited to, the following:<ul><li>Plan and execute for delivery of monthly targets for Visits, Trial Sales and Membership Sales</li><li>Collate and review data to prepare monthly sales reports for Senior Leadership</li><li>Liaise with advertising agency for quality of leads and Studio Leaders for feedback on conversions</li><li>Functional knowledge of all class delivery styles within the brand principles of Functional Fitness and all franchises</li><li>Initiate and track automated messages ensuring new leads have a response within 5 minutes of them making contact</li><li>Ensure direct contact is made within the first 6 hour time window (Sun-Fri)</li><li>Ability and willingness to meet leads in studio</li><li>Monitor and track third party access channels for lead development (ClassPass,Privil&eacute;e etc.)</li><li>Review lost members list monthly to develop and execute on recapture strategies</li><li>Collaborate daily with Studio Leaders and Public Relations &amp; Communication (PRC) Officer</li><li>Meet weekly(individually or as a team) with Studio Leaders and PRC Officer</li><li>Meet weekly and monthly with Operations Manager</li><li>Monthly review of published digital mediums with the PRC Officer for accuracy and consistency of information</li><li>Create and manage the sales scripts with a consultative approach encompassing defined FAQs</li><li>Expert knowledge and clear communication of all Trial offers, Intro offers, tiered discounts and regular sales packages.</li><li>Lead support through CRM, WhatsApp and direct contact</li><li>Maintain high quality of communication with leads and trials for consistency of responsiveness and brand accuracy</li><li>Continually monitor efficacy of messaging from sales adverts internally and with advertising agency</li><li>Define and propose sales, marketing and retention strategies, systems, protocols and procedures</li><li>Execute and implement approved sales, marketing and retention strategies, systems ,protocols and procedures</li><li>Custodian and administrator of all lead tracking spreadsheets</li><li>Exemplary attention to detail in updating all progress with Lead &amp; Trial communication on MBO ,CRM and Spreadsheets on a real-time basis for all interactions</li><li>Ensure clear and consistent communication of your own administrative actions at all times to assisting stakeholders</li><li>Demonstrate a positive attitude and actions through a display of courtesy ,service ,cooperation ,hospitality and professionalism to both clients, colleagues and internal &amp; external business partners</li><li>Assist in optimising special projects ,events and promotions to maximise lead generation ,visits and Trial sales</li><li>Meet or exceed required studio sales performance metrics (KPIs)</li><li>Meet or exceed personal performance metrics (KPIs)</li><li>Awareness and adherence to all Functional Fitness and all franchise policies and standards</li><li>Attendance to all available studio class types weekly to optimise familiarity of experience where appropriate provide feedback of personal recommendations to studio leaders</li></ul>Job Type: Full-timeExperience:<ul><li>Sales: 2 years (Preferred)</li><li>Working in the UAE: 1 year (Preferred)</li><li>Sales experience in Fitness Industry in UAE: 1 year (Preferred)</li></ul>

Sales Executive

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Providential Properties Management (Award Winning Real Estate in Abu Dhabi)

We are hiring: Real Estate Lead Quality Assurance Officer- Abu DhabiProvidential Properties Management is seeking an experienced and highly detail-oriented Lead Quality Assurance Officer to oversee and enhance the quality of our real estate operations. This role is responsible for auditing leads, evaluating agent performance, monitoring CRM processes, and ensuring that all customer interactions meet company and industry standards. The ideal candidate will play a vital role in improving lead conversion, client experience, and operational consistency.Key Responsibilities:<ul><li>Lead and manage the quality assurance process for all real estate leads and agent interactions.</li><li>Audit incoming leads daily to ensure proper classification, follow-up, and CRM accuracy.</li><li>Monitor agent response time, lead handling, and communication quality.</li><li>Identify performance gaps and recommend corrective actions to management.</li><li>Develop, implement, and update lead-management SOPs and QA guidelines.</li><li>Prepare weekly and monthly QA reports on lead performance, agent productivity, and process compliance.</li><li>Train agents on CRM usage, lead-handling standards, and customer service quality.</li><li>Ensure all work aligns with company policies and UAE real estate regulations.</li><li>Collaborate closely with Sales, Marketing, and HR to improve overall operational efficiency.</li><li>Proactively identify trends, issues, and opportunities to increase lead conversion rates.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Quality Management, Real Estate, or related fields.</li><li>Minimum 1&ndash;3 years of experience in Quality Assurance, Sales Operations, or Real Estate Lead Management.</li><li>Strong understanding of CRM systems and real estate lead pipelines.</li><li>Excellent analytical, auditing, and reporting skills.</li><li>Strong attention to detail with a proactive, problem-solving mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Ability to lead training and mentor sales teams.</li><li>Experience in a real estate brokerage is highly preferred.</li></ul>Salary Structure:Up to 3500 AED Send your cv to the following email:hr@providentialproperties.aeLocation: Al Mariah Tower,201,Airport Rd, opposit to Purelab HQ-Abu DhabiJob Type: Full-timeJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>

Real Estate Lead Quality Assurance Officer

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