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sales operations analyst, gdm mena

sales operations analyst gdm mena

LIPTON Teas and Infusions

<div>
 Job description:
 
 
 
 
 About Lipton Teas and Infusions
 
 
 
 Lipton Teas and Infusions is the biggest Tea Company in world today, with outstanding, purpose driven brands such as Lipton, PG tips and Pukka. Lipton Teas and Infusions was created as a standalone &ldquo;corporate start-up&rdquo; in 2021 when Unilever decided to separate the Tea business so that it could achieve its highest potential. Following that Lipton Teas and Infusions is now owned by a private equity firm CVC and has come into its own as an independent legal entity across the world.
 
 
 &nbsp;
 
 
 Lipton Teas and Infusions&rsquo; Tea brands, geographies and Tea estates generate revenues in excess of &euro;2 billion &ndash; the company is growing and profitable with proven potential both pre- and post-COVID-19. As a standalone entity, Lipton Teas and Infusions remains number one in the world and is even better positioned to lead the industry and take full advantage of the opportunities in the category, with more focus and entrepreneurship driving greater growth and value.&nbsp;
 
 Lipton Teas and Infusions&rsquo; Mission is to Grow a World of Wellbeing... growth for everyone is at the core of our business. We want to grow a better world of wellbeing through the regenerative power of plants, for our consumers, farming communities, employees, and shareholders. We are also environmentally conscious and are committed to giving back to the planet. Read more on our website:&nbsp;https://liptonteas.com/&nbsp;
 
 
 &nbsp;
 
 
 As a proper corporate start-up, we are seeking employees with a passion for exciting entrepreneurial experiences, who respond to dynamic, ever-changing challenges with agility and ownership and who want to pursue unique career opportunities and play a part in building the bright future of this plant-based company.&nbsp;
 
 
 &nbsp;
 
 
 
 The qualities we look for
 
 
 
 Lipton Teas and Infusions is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our tea team, whether for a short period or over the long term, we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.
 
 
 &nbsp;
 
 
 
 What's in it for you?
 
 
 
 We believe that growth is for everyone; we believe in growing leaders who have an owner&rsquo;s mentality. We believe in connections over hierarchies. We have a 'corporate start-up' approach; we act with speed and agility to tackle knotty business challenges.
 
 
 &nbsp;
 
 
 
 Your Role
 
 
 
 This role will be accountable for managing the below responsibilities within our Global Distributor Markets (GDM) for the MENA region
 
 
 &nbsp;
 
 <ul>
 <li>
 Manage distributor spending budgets and validate trade claims in line with company policy
 </li>
 <li>
 Reconcile customer accounts and resolve payment discrepancies
 </li>
 <li>
 Ensure compliance with internal controls, audit and documentation requirements
 </li>
 <li>
 Manage trade spend deductions and coordinate claim resolution with Sales and Customer Service
 </li>
 <li>
 Maintain an up-to-date database of all customer contracts and commercial agreements
 </li>
 <li>
 Monitor business waste through periodic distributor stock counts and highlight variances to ensure stock hygiene
 </li>
 <li>
 Create and communicate price structures to central support teams and distributors, ensuring system accuracy
 </li>
 <li>
 Manage Lipton marketing assets used for consumer activations in Kuwait
 </li>
 <li>
 Support the General Manager and Finance Team in preparing ad hoc reports and LT (Leadership Team) presentations
 </li>
 <li>
 Provide performance analysis and financial insights on promotions, trade investments, and channel ROI
 </li>
 <li>
 Provide support to Finance in month-end closing activities&nbsp; (AR validation, provision reviews, and trade spend accruals)
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Stakeholder Management and key interfaces
 
 
 <ul>
 <li>
 Reports to General Manager, GDM MENA
 </li>
 <li>
 GDM MENA Sales team&nbsp;
 </li>
 <li>
 GDM MENA Finance team&nbsp;
 </li>
 <li>
 GDM MENA Distributor partners&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Skills and Experience
 
 
 <ul>
 <li>
 Minimum 4-5 years of experience in sales and strong finance knowledge
 </li>
 <li>
 2 years of working within GCC on consumer goods
 </li>
 <li>
 Demonstrated experience of driving operational efficiencies
 </li>
 <li>
 Experience in distributor operations
 </li>
 <li>
 Strong analytical and interpersonal skills
 </li>
 <li>
 Compelling grip on business intelligence tools like PowerBI, MS Excel (with Macros)
 </li>
 <li>
 Entrepreneurial spirit and progressive mindset
 </li>
 <li>
 Comfortable rolling up your sleeves and tackling challenges directly, with a focus on delivering impactful results
 </li>
 </ul>
 
 Preferred:
 
 <ul>
 <li>
 Graduate in Business Administration or any field of Management Sciences
 </li>
 <li>
 Finance and accounting background
 </li>
 <li>
 Experience of working with distributor/in distributor setup
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Who we are looking for
 
 
 <ul>
 <li>
 Highly adaptable and entrepreneurial
 </li>
 <li>
 Driven by Innovation and strong change affinity
 </li>
 <li>
 Embrace a high growth mindset with strong love for consumers
 </li>
 <li>
 Have strong communication, negotiation and influencing skills with diverse, multi-functional stakeholders
 </li>
 <li>
 End to end management, ability to understand the big picture but also comfortable with details and managing the operations
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we can offer you
 
 
 
 We believe that growth is for everyone, we believe in growing leaders and making space to grow an owner&rsquo;s mentality and like nature we adapt, we change, and we grow. We believe in connections over hierarchies and (work) levels. We have a 'corporate start-up' approach; we act with speed and agility, and we have the strength and scale of a large corporation. We are building a better world of wellbeing and a better you.
 
</div>

Sales Operations Analyst, GDM MENA

Al-Futtaim

<div>Job Requisition ID: 174411
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<div><div> 

Overview Of The Role:
<ul>
<li>The Sales Assistant is primarily responsible for driving sales and delivering a positive customer experience. This includes maintaining a clean and organized store environment, meeting visual presentation standards, and performing operational duties as assigned by store management. The role demands dynamic customer engagement, informed product provision, and effective sales techniques to enhance store sales and customer satisfaction.</li></ul> 
 
What You Will Do:
<h4 class="jobSectionHeader">
Store Environment Management</h4>
<ul><li>Maintain store standards and cleanliness to create a clean and organized environment.</li>
<li>Ensure visual presentation standards are met to make a positive first impression.</li>
<li>Adhere to dress code and maintain an energetic attitude to greet customers upon entering.</li>
</ul><h4 class="jobSectionHeader">Customer Service</h4>
<ul><li>Provide customers with current and relevant product information.</li>
<li>Deliver quality service in fitting rooms and follow up with customers promptly.</li>
<li>Thank all customers sincerely as they exit the store and invite them back.</li>
</ul><h4 class="jobSectionHeader">Sales and Operations</h4>
<ul><li>Generate sales by providing efficient service at the cash wrap.</li>
<li>Offer gift cards and maintain cash wrap cleanliness.</li>
<li>Capture customer information in the database and attempt to add on to the sale.</li></ul> 


Required Skills To Be Successful:
<ul>
<li>Proficient in customer service and sales generation.</li>
<li>Knowledge of store operations and standards maintenance.</li>
<li>Ability to communicate product information clearly to customers.</li>
<li>Competence in using computer-aided design (CAD) for visual merchandising.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>High School Degree.</li>
<li>1-2 years of retail sales experience.</li>
<li>Good verbal communication skills</li></ul></div> 
</div>
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Sales Assistant

Almarai - المراعي

<div>
 
 
 PR Assistant
 
 |
 
 Farwaniya, Kuwait
 
 
 
 
 
 
 
 
 
 
 The Company
 
 
 
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website &ndash;
 
 
 www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 To act as the vocal point of contact between shareholders by addressing inquires, monitoring all communication and media channels, sourcing sponsors, coordinating internal and external visits, administrating events and maintaining PR department database.
 
 
 
 
 
 
 
 
 
 To be successful in this role, you must have the following:
 
 
 <ul>
 <li>
 Diploma in Business Administration / Public Relations.
 </li>
 <li>
 2-3 years&rsquo; experience in PR or similar field.
 </li>
 <li>
 Excellent spoken and written English and Arabic communication skills.
 </li>
 <li>
 Competencies such as; Good command in spoken and written English and Arabic, Knowledge in media and public events organization.,&amp; Knowledge of cultures where Almarai operates.
 </li>
 </ul>
 
 
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
</div>

Public Relations Assistant

Strategic Resilience Group LLC

<div>
 SRG is seeking former service members of all services with proven experience as an Irregular Warfare Analyst (All-Source). Ideal candidate would be responsible for planning irregular warfare operations for the CCMD geographic area of responsibility in the Central Region (i.e., includes: sovereign countries of the Arabian Peninsula, the Levant sub-region, as well as Central and South Asia). Researches special program and space capabilities for feasibility and integration into CCMD Concepts of Operations, Operational Plans, and contingency planning. Provides direct analytical support, planning and subject matter expertise to shape CCMD efforts in collaboration with other U.S. government agencies and partner nations. Integrates irregular warfare into deliberate and crisis action plans and combined/joint operations for the commander, CCMD.
 
 
 Focus in the irregular warfare analyst is combatant command level and higher Concepts of Operations, plans, policy and doctrine, and external coordination the command's area of responsibility.
 
 
 Subject matter expert on special programs collaborating with experienced planners, operators, analysts and coalition partners at CCMD within the irregular warfare and information related capabilities community in support of campaign plan objectives.
 
 
 Camp Arifjan, Kuwait
 
 
 Position Responsibilities
 
 
 
 Required Qualifications
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Develop, coordinate and facilitate execution of sensitive activity Concept of Operations plans and orders.
 </li>
 <li>
 Identify all-source intelligence information necessary to enable effects-based sensitive activity decision making and executions.
 </li>
 <li>
 Provide collection tasking requirements and advisement on HUMINT surrogate network operational activities.
 </li>
 <li>
 Identify and facilitate implementation of unique sensitive activity capabilities.
 </li>
 <li>
 Risk assessments and Threat Mitigation program management.
 </li>
 <li>
 Develop and execute interagency intelligence and security strategies, plans and conduct liaison in support of counterterrorism and counter-organized crime activities with CIA, DOS, FBI, DHS, TREAS, JTTFs, and DoD.
 </li>
 <li>
 Assess information operations products designed to inform and influence and help integrated information operations analysis into planning.
 </li>
 <li>
 Employ data mining, data fusion, predictive analysis, geo-profiling and temporal analysis techniques in support of CCMD commander's requirements related to HUMINT and MILDEC operations.
 </li>
 <li>
 Apply analytical techniques and methodologies using an expert understanding of unconventional warfare.
 </li>
 <li>
 Prepare studies and assessments of threats, potential threats, and threat-related trends and analysis.
 </li>
 <li>
 Produce targeting and lead development related intelligence products in support of CCMD counterintelligence and HUMINT operations.
 </li>
 <li>
 Research, evaluate, analyze and fuse multiple source reporting, including OSINT, on specific targets into finished intelligence products used by CI and HUMINT operational planners.
 </li>
 <li>
 Produce intelligence products supporting Targeting and Lead Development in support of worldwide counterintelligence and HUMINT operations.
 </li>
 <li>
 Monitor current intelligence on specified targets and provided intelligence assessments utilized by tactical planners and operators during mission-planning cycle.
 </li>
 <li>
 Overlays Publicly Available Information (PAI) research with SIGINT applications to illuminate intelligence gaps that support CCMD line of efforts (LOE).
 </li>
 <li>
 Provides irregular warfare capabilities expertise for CONOP development while concurrently collaborating with inter-agency partners.
 
 
 </li>
 </ul>
 Fourteen (14) years of experience OR a Bachelor's degree with certification as a HUMINT professional with nine (9) years (or a Master's degree with seven (7) years) of experience in operational environment directly involved in HUMINT.
 
 
 <ul>
 <li>
 Certified HUMINT collector with a minimum of five (5) years' experience directly involved in HUMINT, Overt/Clandestine, HUMINT Operation SOF Support of Sensitive Activities.
 </li>
 <li>
 Experience with incorporating SAP and STO capabilities in plans and operations; graduate of the STO Planner Course and PDAS User Course.
 </li>
 <li>
 Staff level planning and CONOP development experience at the Combatant Command, TSOC and/or Sub Unified Command Level.
 </li>
 <li>
 Experience conducting analysis of irregular warfare problem sets to highlight insurgent or threat network organization, key nodes, and vulnerabilities.
 </li>
 <li>
 Formal training or more than three years of practical experience utilizing the F3EAD, CALEB/IWA, Social Network Analysis and CARVER Methodologies.
 </li>
 <li>
 Expert understanding of network analysis tools such as Analyst Notebook and Palantir.
 </li>
 <li>
 Expert understanding of Intel-related databases such as M3, TAC, NCTC Online, TIDE, ICReach SIGINT Database, Cultweave SIGINT Database, PROTON SIGINT Database.
 </li>
 <li>
 Expert understanding of Intel targeting tools such as the Skope toolset or the Voltron toolset.
 </li>
 <li>
 Practical understanding of geospatial Intel tools such as ArcGIS and Google Earth.
 </li>
 <li>
 Current DoD Top Secret Clearance with SCI eligibility.
 </li>
 <li>
 Current CI Scope Polygraph or ability to take one upon hiring.
 </li>
 <li>
 Completed Advance Planners, Due Diligence, and Advanced Technicians Course.
 </li>
 <li>
 Certified HUMINT professional with ten (10) or more years of experience in operational environment directly involved in HUMINT Overt/Clandestine, HUMINT Operation Support or SOF Sensitive Activities.
 </li>
 <li>
 Graduate of a recognized HUMINT Support Couse such as: HUMINT Collection Operations Management Course (HCOM), HUMINT Collection Management Officer (HCMO), HUMINT Collection Manager Course (HCMC), Operations Support Officer Course (OSOC), HUMINT Desk Officer Course (HDOC), and Operational HUMINT Targeting Course (OHTC).
 </li>
 <li>
 Joint or Service Level Information Operation planning experience.
 
 
 </li>
 </ul>
 Able to physically participate in training and operational support, as needed.
</div>

Irregular Warfare Analyst (All-Source) TS/SCI

Alghanim INDUSTRIES

Date: 23 Nov 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The System Specialist is responsible for leading the intractions with customers at the earliest stages of solutions development.
 Job Responsibilities
 <ul>
<li>Leading Analyst team and engineers to meet company set KPI’s</li>
<li>Working with the customers in the area of software support to present solutions to resolve operational problems.</li>
<li>Interfacing with customers; engineers and sales team to identify customer requirements in relation to printing solutions.</li>
<li>Establishing steps for implementation.</li>
<li>Testing the operability of suggested system to deliver customer expectation.</li>
<li>Attending Pre-sales customer calls with the Sales Account Manager.</li>
<li>Leading the implementation and installation of sold printing solutions and ensure customer application migrations are done smoothly.</li>
<li>Escalating field technical issues to the Service Manager for proper resolving, if required.</li>
<li>Maintaining, upgrading, enhancing of provided solutions and systems.</li>
<li>Building expertise in Xerox Solutions by conducting periodical trainings & E-Learning .</li>
<li>Handling the communications with Xerox Solution Vendor Support.</li>
</ul>
Candidate Requirements
 Qualifications
 
<ul>
<li>Bachelor’s Degree in Engineering.</li>
<li>PMP is an advantage.</li>
</ul>
Experience
 
<ul>
<li>7 to 9 years of experience in Pre-Post Solutions.</li>
<li>Previous experience in Xerox is a remarkable advantage.</li>
</ul>
Other Skills and Competencies
 
<ul>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

System Specialist

PROVEN

<div>
 
 
 About the Job:
 
 
 
 
 Title:
 
 Project Control Analyst
 
 
 
 Location:
 
 Kuwait
 
 
 
 Type:
 
 Fulltime Job
 
 
 
 
 
 
 About Proven:
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 
 About Client:
 
 
 
 The client maintains international capabilities and strategic partnerships throughout the Americas and the Caribbean to service the most complex of projects within the industries they serve which include industrial, aviation, power, and large commercial. As a Company, they serve diversified customer base through a network of 22,000 professionals and subject matter experts in Engineering, Procurement, and Construction across over 400 locations throughout North America and the Caribbean.
 
 
 
 
 
 
 Role Overview
 
 :
 
 
 We are looking for a
 
 Project Control Analyst
 
 to join our client.
 
 
 The Project Controls Analyst participates in developing and presenting designated subjects in training classes and on the job training for specific processes and practices to the project team members (PM, PFE, Superintendent). The Project Controls Analyst will also work closely and collaborate with the PFE and Superintendent in respect of construction progress, subcontractor issues (i.e. back charges), permits, inspections, owner issues, field procurement and work-rounds.
 
 
 
 
 
 
 Requierments:
 
 
 
 
 Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Construction Management and/or related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 10+ years work experience within the project controls or similar experience.
 </li>
 <li>
 Proven ability to manage multiple projects/activities in a dynamic fast pace environment.
 </li>
 </ul>
 
 
 
 
 
 Knowledge/Skills/Abilities
 
 
 <ul>
 <li>
 Superior communication skills (oral and written).
 </li>
 <li>
 Highly organized and structured.
 </li>
 <li>
 In-depth knowledge of Standard Accounting practices and procedures.
 </li>
 <li>
 Strong interpersonal skills and ability to work with and manage cross-functional teams.
 </li>
 <li>
 Superior skills with Microsoft Office and Procore Project Management system.
 </li>
 <li>
 Project Scheduling Experience with MS Project and/or Primavera P6.
 </li>
 <li>
 Document Control Experience.
 </li>
 <li>
 Ability to travel and/or relocate.
 </li>
 <li>
 Experience in projects greater than $50 million.
 </li>
 <li>
 Experience with Sage and Procore.
 </li>
 <li>
 Bilingual (English/Spanish) preferred.
 </li>
 <li>
 Construction experience preferred.
 </li>
 </ul>
 
 
</div>

Project Control Analyst

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role<ul><li> 
Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.</li></ul>
Key Accountabilities &amp; Activities<ul><li> 
Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.</li><li>
Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.</li><li>
Seek the opportunity to up-sell and cross -sell, where possible to meet Ooredoo Kuwait objectives that serve targeted segments</li><li>
Promote and sell other products within Ooredoo Kuwait product portfolio that enriching consumer and corporate customers value (Telecom. services &amp; devices)</li><li>
Promote and sell products related to sister companies (owned by Ooredoo) and maintain fulfilment of customer needs from Fixed and Mobile services</li><li>
Apply the needed validation that maintain quality customers acquired</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.</li><li>
Treat retention as important as acquisition for walk in customers</li><li>
Apply saver programs to retain Customers as per Retention process, offers and promotions</li><li>
Understand customer trends and needs and treat existing customers case by case to offer different retention offers according to needs</li><li>
Upsell different Ooredoo products to retain existing customers on higher values</li><li>
Act as a focal point between customer and different support departments to solve customers' issues on the spot.</li><li>
Follow up with other departments on solving customers issues that requires other departments involvements and provide proper feedback for repeated visits</li><li>
Answer customer queries and resolve problems in a professional, courteous manner.</li><li>
Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.</li><li>
Dispute of owner ship handling</li><li>
SAF request from CCQC and follow ups</li><li>
Collection (cancellation against death)</li><li>
Arrange debt (installing the debt)</li><li>
Content Provider - VAS Activation complaint</li><li>
 Nojoom Reward program complaint</li><li>
 Ooredoo PASSPORT</li><li>
 Ooredoo promotion complaints</li><li>
 Usage related complaints - Local &amp; Roaming (e.g. extra minutes)</li><li>
Proceeds all kind of service transactions as per customer requirements include cash collections</li><li>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</li><li>
Provide the priority services to Nukhba and high value customer as per Ooredoo segmentation.</li><li>
Accept B2B Companies &amp; payment responsible customer Payments</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimal delays in order to meet subscriber expectations &amp; follow sales validation process (KYC)</li><li>
Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.</li><li>
Ensure the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria</li><li>
Representing Ooredoo image as a focal point with customers in terms of treatment, offer all needed information related to subscription and answer inquiries in proper and professional way</li><li>
Participate in regular team meetings and Daily briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Play the role of greater when its directed by direct supervisor</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it</li></ul>
Qualification<ul><li> 
Diploma in business or a related discipline.</li></ul></div>

Executive, Retail Store

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