System Specialist

Date: 23 Nov 2025

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
The System Specialist is responsible for leading the intractions with customers at the earliest stages of solutions development.
Job Responsibilities

• Leading Analyst team and engineers to meet company set KPI’s
• Working with the customers in the area of software support to present solutions to resolve operational problems.
• Interfacing with customers; engineers and sales team to identify customer requirements in relation to printing solutions.
• Establishing steps for implementation.
• Testing the operability of suggested system to deliver customer expectation.
• Attending Pre-sales customer calls with the Sales Account Manager.
• Leading the implementation and installation of sold printing solutions and ensure customer application migrations are done smoothly.
• Escalating field technical issues to the Service Manager for proper resolving, if required.
• Maintaining, upgrading, enhancing of provided solutions and systems.
• Building expertise in Xerox Solutions by conducting periodical trainings & E-Learning .
• Handling the communications with Xerox Solution Vendor Support.

Candidate Requirements
Qualifications

• Bachelor’s Degree in Engineering.
• PMP is an advantage.

Experience

• 7 to 9 years of experience in Pre-Post Solutions.
• Previous experience in Xerox is a remarkable advantage.

Other Skills and Competencies

• Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
• Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
• Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
• Teamwork: Able to work well with others in order to get the job done.
• Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job.
• Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

Education