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salesforce mulesoft developer octopus by rtg

Robusta Studio

<div>
 Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.
 
 
 Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and develop integration solutions using MuleSoft to connect Salesforce with other enterprise applications such as ERP (Oracle Fusion, SAP), CRM, and third-party APIs
 </li>
 <li>
 Build API-led connectivity architectures, focusing on scalable, reusable, and well- documented integrations
 </li>
 <li>
 Configure, customize, and implement MuleSoft Anypoint Platform for API management, integrations, and data transformation
 </li>
 <li>
 Manage real-time and batch integration processes between Salesforce and external systems
 </li>
 <li>
 Ensure Salesforce integrations follow best practices, including security, data integrity, and performance
 </li>
 <li>
 Design data flow and transformation processes to ensure accurate and efficient data exchange
 </li>
 <li>
 Map data between Salesforce objects (Accounts, Opportunities, Contacts, etc.) and other enterprise systems
 </li>
 <li>
 Handle complex data integration scenarios, including REST/SOAP API integrations, bulk processing, and error handling
 </li>
 <li>
 Collaborate with solution architects, technical leads, and business teams to design integration architecture that aligns with business goals
 </li>
 <li>
 Lead technical workshops and review sessions to ensure integration designs meet functional and technical requirements
 </li>
 <li>
 Provide technical guidance to junior developers and ensure compliance with coding standards and best practices
 </li>
 <li>
 Use MuleSoft tools like Anypoint Studio, API Designer, and API Manager to deploy and monitor integrations
 </li>
 <li>
 Ensure continuous delivery and integration of changes to live environments using CI/CD pipelines
 </li>
 <li>
 Document integration designs, data mappings, and any custom development performed
 </li>
 <li>
 Provide ongoing support for deployed MuleSoft integration solutions, including troubleshooting and optimization
 </li>
 <li>
 Maintain clear communication with stakeholders, providing updates on project progress and any issues
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 At least 5 years of experience in developing APIs and integrations using MuleSoft Anypoint Platform
 </li>
 <li>
 Expertise in building MuleSoft flows, DataWeave, connectors, and components
 </li>
 <li>
 Strong understanding of API-led connectivity and RAML/OpenAPI specifications
 </li>
 <li>
 Hands-on experience with MuleSoft API Manager, Runtime Manager, and other components of the Anypoint Platform
 </li>
 <li>
 2+ years of experience working with Salesforce integrations
 </li>
 <li>
 Knowledge of Salesforce data models and APIs (REST, SOAP)
 </li>
 <li>
 Experience with Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud)
 </li>
 <li>
 Strong experience in integrating with third-party applications, ERP systems, databases, and other CRMs
 </li>
 <li>
 Proficiency with protocols like HTTP, HTTPS, JMS, FTP, and database connectivity
 </li>
 <li>
 Experience with RESTful and SOAP web services, including design and consumption
 </li>
 <li>
 Strong knowledge of SQL, relational databases (e.g., MySQL, Oracle), and data transformation techniques
 </li>
 <li>
 Experience with message queuing systems (JMS, RabbitMQ, etc.) is a plus
 </li>
 <li>
 Proficient in using MuleSoft Anypoint Studio for integration development
 </li>
 <li>
 Familiarity with CI/CD tools like Jenkins, GitHub, Bitbucket, or similar
 </li>
 <li>
 Experience with cloud services (AWS, Azure) and cloud-based integration is a plus
 </li>
 <li>
 Proficient in using MuleSoft Anypoint Studio for integration development
 </li>
 <li>
 Familiarity with CI/CD tools like Jenkins, GitHub, Bitbucket, or similar
 </li>
 <li>
 Experience with cloud services (AWS, Azure) and cloud-based integration is a plus
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 MuleSoft Certified Developer (MCD) - Level 1
 </li>
 <li>
 Salesforce Administrator or Salesforce Platform App Builder Certification
 </li>
 <li>
 MuleSoft Certified Integration Architect (desirable)
 </li>
 <li>
 Salesforce Integration Architecture Designer (desirable)
 
 
 </li>
 </ul>
 
 Other Skills (Must Have)
 
 
 
 <ul>
 <li>
 Proactive in taking the ownership and accountability of the project tasks
 </li>
 <li>
 Experienced with Agile project methodology
 </li>
 <li>
 Strong problem-solving skills and ability to work independently or as part of a team
 </li>
 <li>
 Excellent communication skills for cross-functional collaboration and stakeholder engagement
 </li>
 <li>
 Ability to translate complex business requirements into technical solutions
 </li>
 <li>
 Strong documentation skills for technical specifications, integration flows, and system architecture
 </li>
 </ul>
</div>

Salesforce Mulesoft Developer - Octopus by RTG

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 A career in our SAP Cloud practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services across multiple SAP applications, products and technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions.
 
 
 In our SAP Cloud team, you'll work with our clients to transform their enterprise processes by leveraging SAP S/4HANA Cloud essentials edition to enhance their core transaction processing and reporting competencies ultimately strengthening their ability to support management decision making and corporate strategy.
 
 
 Screen reader support enabled.
 
 
 
 
 As an SAP Developer/Tester, you will play a key role in the following areas:
 
 
 
 
 <ul>
 <li>
 Support the leadership and management of the new SAP Practice by providing support to the SAP Senior Leadership Team
 </li>
 <li>
 Responsibility for coaching and developing more junior team members
 </li>
 <li>
 Delivering exceptional client service and solutions across a number of projects in the SAP domain
 </li>
 <li>
 Work with a global mindset with teams based in the UK, Germany, and other Middle Eastern Countries
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience
 </li>
 <li>
 Implementation of the technical design specifications
 </li>
 <li>
 Customization via ABAP development
 </li>
 <li>
 Quality control of developments (e.g. unit test results review, system test cases preparation and review)
 </li>
 <li>
 Issue resolution for critical topics
 </li>
 <li>
 Ability to envision the SAP User Experience with SAP, develop business cases, and bring life to proposed solutions for clients and programs
 </li>
 <li>
 Implementing Architecture that includes full end-to-end deployment including apps
 </li>
 <li>
 Experience with building blocks OData
 </li>
 <li>
 Development lead responsible for evaluation, assessment of standard vs. custom s, design of changes or new development
 </li>
 <li>
 Implementation of the front-end design specifications
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 ABAP for HANA Certification or Developer Certification
 </li>
 <li>
 Has experience with at least 2 SAP ERP / projects in a Lead Developer role
 </li>
 <li>
 Has the competence to perform the role effectively
 </li>
 <li>
 Excellent oral and written communication skills as well as basic presentation skills
 </li>
 <li>
 Ability to work within a fast-paced &amp; unstructured environment. Must be able to multi-task and effectively and continually prioritize
 </li>
 <li>
 Excellent time management, communication and organizational skills
 </li>
 <li>
 Ability to interact efficiently with senior members of the firm across multiple time zones
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 Yes
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, SAP ABAP Developer - Senior Associate

Wadi Degla Developments

<div>
 
 Are you a motivated and results-driven individual with a passion for real estate? We are looking for a
 
 Real Estate Sales Consultant
 
 to join our team! In this role, you will engage with clients, showcase premium properties, negotiate sales, and provide exceptional service to ensure a seamless customer experience.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Drive sales growth by following structured plans, building strong client relationships, and continuously identifying new business opportunities in the real estate market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build and maintain a robust client database.
 </li>
 <li>
 Generate and follow up on a reasonable number of leads daily.
 </li>
 <li>
 Contact and nurture potential customers, tracking each lead's progress.
 </li>
 <li>
 Identify and capitalize on new sales opportunities with both existing and prospective clients.
 </li>
 <li>
 Stay up-to-date with project details, availability, and inventory updates.
 </li>
 <li>
 Conduct client presentations, showcase properties, and arrange site visits.
 </li>
 <li>
 Provide expert consultation to clients, guiding them to the best property options and addressing all inquiries.
 </li>
 <li>
 Maintain strong customer relationships by understanding their needs and offering tailored solutions.
 </li>
 <li>
 Escalate client concerns or issues to the Sales/Assistant Manager when necessary.
 </li>
 <li>
 Research and suggest potential sales channels for expanding outreach.
 </li>
 <li>
 Stay informed about market trends and competitor activity.
 </li>
 <li>
 Prepare and submit regular sales performance reports.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Experience with CRM systems (Salesforce or similar) is a plus.
 </li>
 <li>
 0-2 years of experience in real estate sales or a related field.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent negotiation and persuasion skills.
 </li>
 <li>
 Strong analytical thinking and problem-solving abilities.
 </li>
 <li>
 Ability to work under pressure and adapt to a dynamic sales environment.
 </li>
 <li>
 Good command of English (spoken and written).
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 If you&rsquo;re passionate about real estate and eager to grow in a fast-paced sales environment, apply now and become part of our success story!
 
 
</div>

Sales Consultant

Integrant, Inc.

<div>
 
 About Integrant
 
 
 
 
 For 34 years, Integrant has designed and delivered advanced, business solutions for U.S. enterprises in biotech, medical devices, manufacturing, finance, and related highly regulated industries. Our teams are experts in traditional web and mobile applications, AI/HPC infrastructure support, data engineering, predictive AI, machine learning, and Agentic solutions. We build long-term partnerships&mdash;two-thirds of our customers choosing to partner with us 5+ years&mdash;by solving mission-critical problems with rigor, empathy, and measurable outcomes.
 
 
 
 
 Location:
 
 Egypt (Hybrid). Candidates based in
 
 UAE or Jordan
 
 are also welcome to apply.
 
 
 
 The Opportunity
 
 
 
 We're looking for a high-impact Head of Demand Generation &amp; Marketing to own lead generation for the U.S. and European market and turn Integrant's technical excellence into a predictable pipeline of qualified opportunities. You'll build and lead a focused team, shape our go-to-market motions, and partner directly with the U.S. leadership.
 
 
 
 What You'll Do
 
 
 
 
 
 Leadership
 
 
 
 
 <ul>
 <li>
 Build, mentor, and scale a high-performing marketing team focused on pipeline creation.
 </li>
 <li>
 Own the strategy and day-to-day execution of multi-channel demand generation.
 </li>
 <li>
 Oversee and align content, creative, demand gen, web development, and marketing operations to ensure consistent brand and pipeline impact.
 </li>
 <li>
 Partner with technical leadership to translate strategic goals into executable marketing campaigns.
 </li>
 <li>
 Establish operating cadence, KPIs, and dashboards that tie activities to revenue outcomes.
 
 
 </li>
 </ul>
 
 
 Lead Generation &amp; ABM
 
 
 
 
 <ul>
 <li>
 Design and run multi-channel outbound and ABM programs targeting U.S. mid-to-large enterprises.
 </li>
 <li>
 Craft compelling, value-led messaging for CTOs, CIOs, VPs of Engineering, and Operations leaders.
 </li>
 <li>
 Build and maintain clean target account lists, ICPs, segmentation, and lead scoring in collaboration with Sales.
 
 
 </li>
 </ul>
 
 
 Campaigns &amp; Content
 
 
 
 
 <ul>
 <li>
 Launch and optimize campaigns across SEO/SEM, paid social, LinkedIn, webinars, and email.
 </li>
 <li>
 Collaborate with technical leaders to translate capabilities into solution narratives, case studies, and thought leadership.
 </li>
 <li>
 Oversee sales enablement materials (decks, case studies, one-pagers) and ensure consistency across website, social media, and digital channels.
 </li>
 <li>
 Test, learn, and iterate to improve CTRs, MQL&rarr;SQL conversion, and campaign velocity.
 
 
 </li>
 </ul>
 
 
 Funnel Management
 
 
 
 
 <ul>
 <li>
 Qualify inbound and outbound leads through structured discovery.
 </li>
 <li>
 Maintain accurate CRM hygiene (HubSpot/Salesforce, LinkedIn Sales Navigator) and ensure smooth handoffs to U.S.-based sales teams.
 </li>
 <li>
 Establish clear SLAs with Sales for lead follow-up and progression.
 </li>
 <li>
 Orchestrate nurture tracks to move accounts from awareness to opportunity.
 
 
 </li>
 </ul>
 
 
 Market Intelligence &amp; Field
 
 
 
 
 <ul>
 <li>
 Track U.S. buyer trends, competitor moves, and regulatory or industry shifts in target verticals.
 </li>
 <li>
 Own the strategy, planning, and execution of U.S. conferences and trade shows, including creative, logistics, and on-site representation as needed (up to 30% travel).
 </li>
 <li>
 Gather insights from delivery and product teams to align offerings with market demand
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 What You'll Bring
 
 
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 7-10+ years in B2B marketing and lead generation for complex technical or software services.
 </li>
 <li>
 Proven success building programs that generate sales-qualified pipeline for U.S. or European markets.
 </li>
 <li>
 Experience leading cross-functional marketing teams (content, demand gen, creative, web).
 </li>
 <li>
 Excellent English communication skills&mdash;able to translate technical capabilities into business value.
 </li>
 <li>
 Proficiency with CRM and marketing automation tools (HubSpot or Salesforce) and LinkedIn Sales Navigator.
 </li>
 <li>
 Analytical, data-driven mindset with command of funnel metrics, attribution, and ROI.
 </li>
 <li>
 Demonstrated ability to select and implement the right marketing tech stack (ABM platforms, analytics, automation).
 
 
 </li>
 </ul>
 
 
 Preferred
 
 
 
 
 <ul>
 <li>
 Familiarity with AI/ML, data engineering, DevOps, or enterprise software development services.
 </li>
 <li>
 Background in software services or consulting environments serving U.S. clients.
 </li>
 <li>
 Experience in biotech, medical devices, manufacturing, or other highly regulated industries.
 </li>
 <li>
 Hands-on experimentation mindset across copy, offers, and channels.
 </li>
 <li>
 Experience with account-based marketing and modern inbound strategies.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive base salary plus performance bonus tied directly to qualified pipeline delivered and sales outcomes. Travel expenses covered for approved U.S. trips
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Social insurance
 </li>
 </ul>
</div>

Head of Marketing & Demand Generation

TBO.COM

<div>
 
 
 Inside Sales (Account Management)
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Inside Sales Representative is responsible for managing and growing our portfolio of longtail accounts. This role focuses on building relationships, driving revenue, and ensuring customer satisfaction for smaller-scale, high-potential accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and a proven ability to deliver results in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage a portfolio of longtail accounts, ensuring regular engagement through calls, emails, and meetings.
 </li>
 <li>
 Act as the primary point of contact for client inquiries, ensuring timely resolution of issues.
 </li>
 <li>
 Foster strong relationships to retain and grow accounts.
 </li>
 <li>
 Drive adoption of digital tools or platforms relevant to the travel industry.
 </li>
 <li>
 Oversee smooth onboarding processes for new accounts by providing training and handholding.
 </li>
 <li>
 Educate clients on products, tools, and best practices to optimize their experience.
 </li>
 <li>
 Provide ongoing training or workshops tailored to longtail partners.
 </li>
 <li>
 Regularly share client feedback and insights with internal teams to inform product or service enhancements.
 </li>
 <li>
 Address the lost and churned accounts and understand the reasons behind it to fix it.
 </li>
 <li>
 Conduct needs assessments to understand client requirements.
 </li>
 <li>
 Close sales by building rapport with new and existing clients and addressing client objections.
 </li>
 <li>
 Train travel agents on calls, meetings &amp; webinars.
 </li>
 <li>
 Provide excellent customer service and post-sales support.
 </li>
 <li>
 Meet or exceed monthly, quarterly, and annual sales targets as per the KPIs.
 </li>
 <li>
 Work closely with the marketing and product teams to align sales strategies with product launches and campaigns. Find ways to approach clients and motivate them to book.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 
 Experience:
 
 Minimum 1-3 years of inside sales experience, preferably in the travel industry.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
 </li>
 <li>
 Ability to work in a fast-paced environment and adapt to changing targets.
 </li>
 <li>
 Customer-focused with excellent problem-solving skills.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong organizational and multitasking skills with high attention to detail
 </li>
 <li>
 Analytical skills for generating insights from sales and booking data
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Self-motivated and results-oriented
 </li>
 <li>
 Team player with a positive attitude
 </li>
 <li>
 Strong negotiation and persuasion skills
 </li>
 <li>
 Goal-driven with the ability to meet sales targets
 </li>
 </ul>
</div>

Assistant Manager - Inside Sales

Creo Technologies

<div>
 
 Job Title: Senior Business Intelligence (BI) Developer
 
 
 Location: Cairo, Egypt (Hybrid)**
 
 
 
 
 
 Role Summary:
 
 
 Creo Technologies is seeking an experienced Business Intelligence Developer (3-5 years) skilled in Power BI and SQL to design, build, and support scalable BI solutions. The ideal candidate has strong data modelling and cloud architecture knowledge, sharp analytical skills, and the ability to adapt across tools and business domains.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 - Design, develop, and maintain Power BI dashboards using DAX and Power Query.
 
 
 - Ensure robust data modelling aligned with enterprise standards.
 
 
 - Perform data validation, troubleshooting, and debugging in Power BI.
 
 
 - Develop efficient SQL queries and data structures.
 
 
 - Work with Azure and Microsoft Fabric environments to support data integration and scalability.
 
 
 Ensure data accuracy, consistency, and governance.
 
 
 Communicate analytical insights effectively to business stakeholders.
 
 
 
 
 
 
 
 Requirements:
 
 
 - 3-5 years of experience in Business Intelligence / Data Analytics.
 
 
 - Strong expertise in Power BI and SQL.
 
 
 - Solid understanding of data modelling and cloud-based architecture.
 
 
 - Experience with Azure Data and Microsoft Fabric environments.
 
 
 - Excellent analytical, problem-solving, and English communication skills.
 
 
 - Ability to adapt quickly to new tools and business domains.
 
 
 
 
 
 
 
 Preferred Skills:
 
 
 - Microsoft certifications
 
 
 - Experience with MicroStrategy
 
 
 - Knowledge of Azure Data Factory, Synapse, Fabric
 
 
 
 
 
 
 
 Why Join Us:
 
 
 - Hybrid role based in Cairo.
 
 
 - Work with top-tier GCC clients on high-impact data projects.
 
 <ul>
 <li>
 - Be part of a modern, cloud-driven BI environment with growth and innovation opportunities.
 </li>
 </ul>
</div>

Business Intelligence Consultant

Silkhaus

<div>
 
 Job Title:
 
 Customer Service Associate
 
 
 
 Reporting to:
 
 CX Manager
 
 
 
 Location:
 
 Egypt
 
 
 
 Who are we?
 
 
 
 Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Oresaya Capital, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs) with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STR operators and real estate owners to run cutting-edge short-term rental businesses.
 
 
 
 Mission
 
 
 
 Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
 
 
 
 Values
 
 
 
 
 Built By Owners:
 
 We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
 
 
 
 1+1 = 3:
 
 We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
 
 
 
 Always In Service:
 
 We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.
 
 
 
 What is the role?
 
 
 
 Silkhaus is looking for a Customer Service Associate to join our operations team in Egypt. You will be the first point of contact for our guests and partners, ensuring that every interaction is handled with care, professionalism, and efficiency. The ideal candidate has a strong passion for service, excellent communication skills, and the ability to multitask in a dynamic environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Respond to guest inquiries and service requests through phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal teams (operations, housekeeping, maintenance) to ensure quick issue resolution.
 </li>
 <li>
 Maintain accurate records of interactions in the CRM system.
 </li>
 <li>
 Monitor and report recurring issues to improve service delivery.
 </li>
 <li>
 Ensure a positive and seamless experience for every guest.
 </li>
 <li>
 Meet and exceed key performance indicators (response time, resolution rate, and customer satisfaction).
 </li>
 <li>
 Escalate complex cases appropriately and follow up until resolution.
 </li>
 <li>
 Identify opportunities to enhance customer experience and streamline workflows.
 </li>
 <li>
 Support implementation of new procedures and technologies to improve efficiency.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, hospitality, call center, or a tech-driven environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (written and verbal).
 </li>
 <li>
 A positive attitude, patience, and the ability to stay calm under pressure.
 </li>
 <li>
 Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).
 </li>
 <li>
 Flexible, reliable, and passionate about delivering excellent service.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Flexible working options and remote work opportunities.
 </li>
 <li>
 Generous annual leave policy, including wellness days.
 </li>
 <li>
 Competitive salary package.
 </li>
 <li>
 The opportunity to work with a fast-growing international team redefining short-term rentals.
 </li>
 </ul>
</div>

Customer Service Associate (4 month contract)

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