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senior business analyst

noon

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   About noon
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  We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Senior Business Analyst who can help us move even faster.
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   noon&rsquo;s mission: Every door, every day.
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   What you'll do:
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  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
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  The Senior Business Analyst will be a critical part of the Customer Service/Customer Experience team, responsible for leveraging advanced data analysis to identify opportunities, define business requirements, and drive key strategic projects that improve the customer journey, enhance operational efficiency, CS operations KPI and increase customer loyalty and retention. This role serves as the essential bridge between the Customer Service operations, Product/Tech teams, and senior leadership.
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   Key Responsibilities
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  Data Analysis &amp; Insights:
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   Conduct deep-dive, end-to-end analysis on massive, complex, multi-dimensional customer service datasets (e.g., ticket volume, contact drivers, resolution time, CSAT/NPS, operational costs) for all Business units in noon &ndash; noon, noon in Minutes, Namshi, NowNow and noon food
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   Identify trends, patterns, and root causes of customer friction, operational bottlenecks, and pain points in the customer journey across various channels (chat, email, voice, self-service).
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   Translate complex data findings into clear, concise, and actionable business recommendations for product, operations, and leadership teams.
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  Stakeholder &amp; Project Management:
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   Partner with cross-functional teams (Product, Engineering, Operations, Growth, Finance) to define and document functional and technical requirements for customer service-related initiatives (e.g., self-service tool development, automation projects, CRM enhancements).
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   Lead discussions with senior management to prioritize projects based on analytical business cases (ROI, impact on customer experience and cost savings).
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   Act as the Subject Matter Expert (SME) for customer service data and processes during project implementation, ensuring technical solutions align with business needs.
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  Reporting &amp; Measurement:
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   Design, develop, and maintain automated dashboards, reports, and key performance indicators (KPIs) using BI tools - Power BI, google dashboards, tableau etc to track the health of customer service operations and the impact of implemented changes.
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   Define the measurement framework for new features, products, and process changes to ensure clear and consistent evaluation of success.
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   Lead A/B testing and experimentation efforts to validate hypotheses and measure the effectiveness of operational and product changes on customer outcomes.
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  Process Improvement &amp; Innovation:
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   Develop and implement forecasting models for contact volume and resource planning.
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   Drive the adoption of data-driven decision-making within the customer service and operational teams.
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   What you'll need:
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   Technical Expertise (Must-Have)
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   8+ years of experience in a Business Analyst, Senior Data Analyst, or similar analytical role, preferably within an e-commerce, quick commerce, retail, or fast-paced logistics/service company.
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   Expert proficiency in SQL for querying, manipulating, and analyzing large, complex datasets (experience with writing complex queries, joins, window functions is essential).
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   Demonstrable expertise with data visualization tools such as Tableau, Power BI, or similar BI platforms for dashboard creation and reporting.
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   Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data modeling).
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   Solid foundation in statistical analysis and probability (e.g., hypothesis testing, regression analysis, statistical significance).
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   Core Competencies
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   Exceptional Problem-Solving and Analytical Skills: Ability to break down ambiguous business problems into structured analytical components and deliver practical, impactful solutions.
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   Strong Business Acumen: Deep understanding of customer service operations, metrics (CSAT, NPS, AHT, FCR, cost per contact), and how they impact the overall e-commerce business.
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   Communication and Stakeholder Management: Excellent verbal and written communication skills with the ability to clearly articulate complex technical insights to non-technical business leaders and influence data-backed decisions.
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   Ownership &amp; Drive: Proven ability to work independently, manage multiple priorities in a fast-paced environment, and take end-to-end ownership of deliverables.
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   Preferred Qualifications
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   Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Economics, Statistics, or a related quantitative field.
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   Familiarity with e-commerce platforms or Customer Relationship Management (CRM) systems and data structures.
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   Knowledge of Agile methodologies and experience working within a product development lifecycle.
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   Who will excel?
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   We&rsquo;re looking for people with high standards, who understand that hard work matters.
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   You need to be relentlessly resourceful and operate with a deep bias for action.
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   We need people with the courage to be fiercely original.
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   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
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Senior Business Analyst

Brilworks Software

<p><b>Senior Business Analyst</b></p><p><b>Experience Required: 4 to 6 years</b></p><p><b>Job Location: Ahmedabad</b></p><p><b>About the Role</b></p><p>We are looking for an experienced and detail-oriented <b>Business Analyst</b>. The ideal candidate will bridge the gap between business requirements and technology solutions, ensuring the successful delivery of projects, products, and platforms that enhance event experiences.</p><p><b>Key Responsibilities</b></p><p>&middot; Work closely with stakeholders (clients, product owners, and tech teams) to gather, analyze, and document business requirements.</p><p>&middot; Translate business needs into functional and technical specifications for development teams.</p><p>&middot; Conduct requirement workshops, gap analysis, and feasibility studies specific to event technology solutions (e.g., event management platforms, ticketing, virtual/hybrid event tools, attendee engagement platforms).</p><p>&middot; Support product roadmap discussions and contribute insights from the event technology perspective.</p><p>&middot; Collaborate with QA teams to validate test cases and ensure deliverables meet business needs.</p><p>&middot; Prepare and deliver detailed reports, dashboards, and presentations for stakeholders.</p><p>&middot; Monitor project progress, identify risks/issues, and recommend solutions.</p><p>&middot; Stay updated with event technology trends (AI in events, virtual reality, networking tools, analytics, event apps).</p><p><b>Mandatory Skills &amp; Experience</b></p><p>&middot; <b>4&ndash;6 years </b>of proven experience as a <b>Business Analyst</b>.</p><p>&middot; Strong understanding of software development lifecycle (SDLC), Agile methodologies, and product lifecycle management.</p><p>&middot; Proficiency in business process mapping, requirement gathering, documentation (BRD, FRD, SRS, user stories).</p><p>&middot; Excellent analytical, problem-solving, and critical-thinking skills.</p><p>&middot; Strong communication and stakeholder management skills with the ability to translate business requirements into technical language.</p><p>&middot; Experience in preparing reports, dashboards, and using data analytics for decision-making.</p><p><b>Good-to-Have Skills</b></p><p>&middot; Exposure to event management platforms, virtual event tools, or related event technology solutions</p><p>&middot; Knowledge of UX/UI concepts, wireframing tools (e.g., Balsamiq, Figma).</p><p>&middot; Familiarity with event data analytics, attendee engagement tracking, and event ROI measurement tools.</p><p>&middot; Experience working with cross-cultural teams in global event projects.</p><p>&middot; Certification in Business Analysis (CBAP/CCBA) or Agile/Scrum will be an added advantage.</p><p><b>Who You Are</b></p><p>&middot; A proactive, detail-oriented professional with strong business acumen.</p><p>&middot; Passionate about the <b>event technology industry</b> and eager to innovate.</p><p>&middot; Comfortable working in a fast-paced, client-facing role.</p><p>&middot; Flexible to work in <b>12 PM to 9 PM shifts</b>.</p><p><b>What We Offer</b></p><p>&middot; Opportunity to work with cutting-edge Event Technology solutions.</p><p>&middot; Collaborative and inclusive work environment.</p><p>&middot; Career growth and professional development opportunities.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;1,000,000.00 - &#8377;1,600,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Ability to commute/relocate:</p><ul><li>Sola, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Business analysis: 4 years (Required)</li></ul><p>Work Location: In person</p>

Wolters Kluwer

<div><div>Role: Senior Business Analyst</div><div></div><div>
Professional Experience: Total 6-8 yrs. Of industry experience out of which at least 3 years as cloud (Azure) Firm Management / Accounting product BA.</div><div></div><div><br>
Job Description Summary</div><div>
The market leading suite of CCH Software products are renowned for their quality, compliance and timeliness. The effort we put into interpreting, applying &amp; testing legislative and functional changes to our software makes a significant contribution to the products&rsquo; continued success.</div><div>
Working closely with the Product Owner and within the Scrum Team, this role will be involved in the business analysis of the product area which this role is assigned to</div><div>
Remit:</div><ul><li>
Business Analysis:<ul><li>
Foster Agile/ SAFe principles and methods for requirement gathering, analysis, closing user stories in a timely manner</li><li>
Support and adhere to Scrum Processes.</li></ul></li><li>
Gather requirements- Facilitate and clarify customer business needs and translating them into application and operational requirements</li><li>
Produce concise and effective User Stories</li><li>
Define appropriate User Story acceptance criteria</li><li>
Interface with all levels of internal clients and analyze current business</li><li>
Scrum Responsibility:<ul><li>
Help PO in testing user story and take them to closure.</li><li>
Scenario based regression testing</li></ul></li><li>
Bug tracking:<ul><li>
Using the incident tracking system to assist in managing, verifying and assigning priorities to reported issues and requests for change</li></ul></li><li>
Professional Development:<ul><li>
To alert the Lead Business Analyst (Cloud) / Cloud PO of essential classroom or on-the-job training needs</li><li>
Keep self-briefed through reading trade press, technology press, books and other published works as necessary to optimise performance in the role</li><li>
Keep self-trained in Cloud technology such as Azure using Pluralsight/LinkedIn.</li></ul></li></ul><div></div><div>
The following Mandatory skill set is required:</div><div></div><ul><li>
Overview of Software Engineering Processes</li><li>
Concepts and techniques for the preparation of test scenarios</li><li>
Methodologies for software development and quality management</li><li>
Concepts and techniques on requirements management</li><li>
Working knowledge of MS Office suite</li><li>
Excellent written and verbal communication skills</li><li>
Ability to identify and assess risks, problems and issues</li><li>
Good understanding of Scrum and its application in projects (desirable)</li><li>
Must be able to deal with external customers relating to a project</li><li>
Must be comfortable dealing with both external and internal stakeholders at all levels</li><li>
Good experience in working on cloud based (Azure) accounting products</li><li>
Good logical reasoning, mathematical and deductive, adaptability to new situations</li><li>
Large persuasiveness, flexibility, empathy</li><li>
Ability to mediate meetings and participate in the decision-making process</li></ul><div></div><div>
Nice to have Skills:</div><ul><li>
Theory and practice in UML modeling</li><li>
Knowledge of Enterprise Architect tool</li><li>
Working knowledge of SQL queries</li><li>
A good understanding of Accounting Practice (as applicable)</li></ul><div></div><div>
Educational Qualification: <i>Min. </i>Graduate preferred.</div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div></div>

Quantiphi

<div><div>While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.<br>
<br>
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!</div><div>
Role : Senior Business Analyst</div><div>
Experience Level : 3-6yrs</div><div>
Location : Mumbai / Bangalore / Trivandrum</div><div></div><div>
Roles &amp; Responsibilities:</div><ul><li><div>
Manage project delivery, the team, customer relations, and ensure that the project is delivered per deliver terms of the contract</div></li><li><div>
Managing client engagement and delivery per terms of the contract expectations</div></li><li><div>
Manage project delivery, team and ensure positive customer relations</div></li><li><div>
Collaborate with our diverse and global teams to deliver committed results to our clients</div></li><li><div>
Drive AI-driven engagements, ensuring alignment with business goals, technical feasibility, and governance frameworks.</div></li><li><div>
Develop and execute strategic roadmaps for LLM-based solutions, including RAG (Retrieval-Augmented Generation), Agentic RAG, and Agent-driven workflows.</div></li><li><div>
Manage cross-functional teams, including ML engineers, data scientists, software developers, and consultants to deliver AI solutions.</div></li><li><div>
Drive AI governance strategies, ensuring compliance, fairness, and responsible AI implementation.</div></li><li><div>
Collaborate with stakeholders to define technical architecture, infrastructure requirements, and optimization techniques.</div></li><li><div>
Oversee the deployment of custom LLM-based models, fine-tuning methodologies, and Hallucination Reduction Techniques.</div></li><li><div>
Guide AI model evaluation, MLOps pipeline integration, and fine-tuning strategies for scalable AI solutions.</div></li><li><div>
Work with an Engagement Manager to establish best practices for AI Explainability, Bias Mitigation, and Model Performance Benchmarking.</div></li></ul><div><br>
Job Requirements:</div><div></div><div>
Required skills:</div><ul><li><div>
Strong operational and stakeholder management skills.</div></li><li><div>
Project Management ensuring customer success &amp; account growth</div></li><li><div>
Maintaining positive work environment &amp; ensure career growth of the team members</div></li><li><div>
Tight Delivery execution and reporting to management team at client organization and at Quantiphi</div></li><li><div>
Team leading experience and ability &amp; experience to work as a associate project lead</div></li><li><div>
Excellent Communication, presentation &amp; storytelling skills</div></li><li><div>
Must have experience with Cloud GCP or AWS or Azure (LLM hosting, GPU-based inference, cost optimization).</div></li><li><div>
Strong understanding of either of MLOps, LLMOps or AgentOps</div></li><li><div>
Ability to run the projects adopting Agile methodology.</div></li></ul><div><div><div><div><div><div><div><div><i>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us</i><i>!</i></div></div></div></div></div></div></div></div></div><div></div>

Ameriprise Financial

<div>We are seeking a highly skilled and motivated Senior Analyst to join our Investment Analytics team. The ideal candidate will have 4&ndash;6 years of experience in financial analytics, with strong proficiency in Python, Power BI, and SQL. This role involves working closely with investment strategists, portfolio managers, and data engineers to deliver actionable insights and support data-driven decision-making across the bank&rsquo;s investment portfolios.<p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Develop and maintain analytical models to support investment decision-making and portfolio optimization.</li><li>
Design and automate dashboards and reports using Power BI to visualize key investment metrics and trends.</li><li>
Write efficient SQL queries to extract, transform, and analyze large datasets from multiple sources.</li><li>
Use Python for advanced analytics, including statistical modeling, forecasting, and scenario analysis.</li><li>
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.</li><li>
Monitor market trends, macroeconomic indicators, and portfolio performance to identify risks and opportunities.</li><li>
Ensure data integrity, accuracy, and consistency across all analytics outputs.</li><li>
Present findings and recommendations to senior stakeholders in a clear and compelling manner.</li></ul><div></div><p><b>
Required Skills &amp; Qualifications:</b></p><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Economics, Statistics, Computer Science, or a related field.</li><li>
4&ndash;6 years of experience in investment analytics, financial modeling, or data analysis within the banking or financial services industry.</li><li>
Strong hands-on experience with <b>Python</b> , <b>Power BI</b>, and <b>SQL</b>.</li><li>
Solid understanding of investment products, portfolio theory, and financial markets.</li><li>
Experience with data visualization, storytelling with data, and executive-level reporting.</li><li>
Excellent problem-solving skills and attention to detail.</li><li>
Strong communication and stakeholder management skills.</li></ul><div></div><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with cloud platforms (e.g., Azure, AWS) and data pipelines.</li><li>
Knowledge of machine learning techniques and their application in finance.</li><li>
Familiarity with regulatory requirements and risk analytics.</li></ul><p></p><p><b>
About Our Company</b><br>
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm&rsquo;s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You&rsquo;ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.</p><p></p><p>
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.</p><p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Timings</b></p></div></div></div></div></div></div></div>
(2:00p-10:30p)<p></p><div><div><div><div><div><div><div><p><b>
India Business Unit</b></p></div></div></div></div></div></div></div>
AWMPO AWMP&amp;S President's Office<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Business Support &amp; Operations</div>

Integrated Assessment Services Pvt Ltd

<p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and strategic Business Analyst who has minimum <b>2 to 4 years of experience </b>to join our team. The ideal candidate will be responsible for identifying business needs, analyzing processes, and delivering data-driven recommendations and reports to stakeholders. You will act as a bridge between business problems and technology solutions.</p><p><b>Key Responsibilities:</b></p><p>&middot; Gather, document, and analyze business requirements from stakeholders.</p><p>&middot; Translate business needs into functional specifications for IT teams or product developers.</p><p>&middot; Evaluate business processes, anticipate requirements, and identify areas for improvement.</p><p>&middot; Lead ongoing reviews of business processes and develop optimization strategies.</p><p>&middot; Conduct meetings and presentations to share findings and recommendations.</p><p>&middot; Perform data analysis to support decision-making.</p><p>&middot; Collaborate with developers, QA teams, and project managers to ensure solutions meet business needs.</p><p>&middot; Create detailed documentation, including business requirement documents (BRD), functional specifications, user stories, and process flow diagrams.</p><p>&middot; Monitor and report on project outcomes, KPIs, and progress.</p><p>Required Qualifications:</p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Information Technology, Finance, or a related field.</p><p>&middot; <b>2&ndash;4 years of experience in business analysis </b>or a related role.</p><p>&middot; Strong analytical and problem-solving skills.</p><p>&middot; Proficient in tools such as Microsoft Excel, PowerPoint, Visio, JIRA, Confluence, or other project management tools.</p><p>&middot; Excellent written and verbal communication skills.</p><p>&middot; Ability to work independently and collaboratively in a fast-paced environment.</p><p><b>Preferred Qualifications:</b></p><p>&middot; Experience in Agile/Scrum methodology, PHP</p><p>&middot; Familiarity with SQL or data query tools.</p><p>&middot; Knowledge of industry-specific software or ERP/CRM systems.</p><p>&middot; Certification such as CBAP, PMI-PBA, or Scrum Master is a plus</p><p>Job Type: Full-time</p><p>Pay: From &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Experience:</p><ul><li>Business analyst: 2 years (Required)</li></ul><p>Location:</p><ul><li>Anna Nagar, Chennai, Tamil Nadu (Preferred)</li></ul><p>Work Location: In person</p>

Artem HealthTech Private Limited

<p><b>Key Responsibilities</b></p><ul><li>Lead requirement gathering sessions with clients and stakeholders; create and validate SRS &amp; FRS</li><li>Define and document solution architecture, workflows, and user manuals for new and existing products</li><li>Act as the key liaison between clients, implementation teams, and developers to ensure seamless product delivery</li><li>Develop prototypes &amp; wireframes to communicate business requirements effectively</li><li>Oversee and perform end-to-end testing, maintain logs, and drive timely resolution of issues and bugs</li><li>Analyze existing solutions, identify gaps, and propose strategic enhancements &amp; new features</li><li>Evaluate UI/UX designs and recommend improvements for optimized user experience</li><li>Mentor junior analysts and contribute to best practices in BA processes &amp; documentation</li></ul><p><b>Qualifications</b></p><ul><li>Graduate in IT/EC/CE (BCA, B.E., B.Tech, MCA, M.E., MSc)</li><li>4+ years of experience as a Business Analyst (preferably in Healthcare IT)</li><li>Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies</li><li>Proven ability to create functional specifications, system designs, and process flows</li><li>Excellent skills in documentation, stakeholder management &amp; requirement analysis</li><li>Strong communication and leadership abilities</li></ul><p><b>Bonus Points For</b></p><ul><li>Deep knowledge of healthcare payer and provider systems</li><li>Awareness of emerging healthcare technologies and industry trends</li><li>Hands-on experience in Agile frameworks and working with distributed teams</li></ul><p>Job Type: Full-time</p><p>Pay: From &#8377;600,000.00 per year</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Software Development Life Cycle: 4 years (Preferred)</li><li>Agile: 4 years (Preferred)</li><li>SQL: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

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7281 senior business analyst jobs IN India

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