human resources supervisor Jobs in Istanbul Turkey

human resources supervisor

after sales marketing & business development supervisor Jobs in Istanbul Turkey

after sales marketing & business development supervisor

business development supervisor Jobs in Istanbul Turkey

business development supervisor

crm supervisor

customer experience department manager Jobs in Istanbul Turkey

customer experience department manager

senior customer service supervisor

DFDS

<div>
 <p>
  We&rsquo;re looking for a Sr. Customer Service Supervisor to join our dynamic logistics organization, someone who combines operational excellence with a passion for people and customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you&rsquo;re an experienced professional who enjoys managing teams, optimizing processes, and building strong customer relationships, we&rsquo;d love to meet you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In This Role You&rsquo;ll:
  </strong>
 </p>
 <ul>
  <li>
   Ensure smooth execution of logistics operations by maintaining close communication with customers and internal teams,
  </li>
  <li>
   Track customer order volumes and provide proactive feedback to management,
  </li>
  <li>
   Coordinate information flow on operational updates between the company and customers,
  </li>
  <li>
   Lead, guide, and support your team to achieve operational excellence,
  </li>
  <li>
   Represent the company in customer meetings and maintain strong business relationships.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree,
  </li>
  <li>
   At least 6 years of experience in customer service within logistics operations or the logistics industry,
  </li>
  <li>
   Strong leadership and team management skills,
  </li>
  <li>
   Proficiency in ERP systems and advanced Excel skills,
  </li>
  <li>
   Fluent in English (German or French is a plus),
  </li>
  <li>
   Excellent communication, problem-solving, and analytical thinking skills,
  </li>
  <li>
   A proactive, flexible, and solution-oriented mindset
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Working at DFDS
  </strong>
 </p>
 <p>
  Join the movement and grow with us.
 </p>
 <p>
  While you&rsquo;re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.
 </p>
 <p>
  Our focus on Diversity, Equity &amp; Inclusion ensures that everyone has an equal opportunity to thrive and contribute meaningfully to our success. We prioritize Health &amp; Safety, fostering a secure and supportive environment for all employees. Together, we strive to be a great place to work, where innovation, collaboration, and growth are encouraged.
 </p>
 <p>
  Through our focus on standardizing to simplify and digitizing to transform, we continually enhance our processes, enabling you to focus on impactful work and achieve your full potential in a dynamic and forward-thinking workplace.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Are we a match? Then what are you waiting for? Apply Now.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you think your personality, skills, experience, and desire match this role, we&rsquo;d love to hear from you. Please send us your CV as soon as possible, as we&rsquo;re keen to meet potential candidates on an ongoing basis.
 </p>
 <p>
  We look forward to hearing from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About DFDS
  </strong>
 </p>
 <p>
  We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees.
 </p>
 <p>
  We move goods in trailers by ferry, road &amp; rail, and we offer complementary and related transport and logistics solutions.
 </p>
 <p>
  We also move car and foot passengers on short sea and overnight ferry routes.
 </p>
 <p>
  DFDS was founded in 1866 and headquartered and listed in Copenhagen.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Be part of DFDS and be part of the movement.
 </p>
 <p>
 </p>
</div>


Senior Customer Service Supervisor

Epiroc

<div>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To carry out loading and unloading of customer machine(s) from transportation vehicles at customer sites.
  </li>
  <li>
   Within the scope of its competence, to eliminate malfunctions in products operating at customer sites and to carry out the necessary periodic maintenance together with customer personnel,
  </li>
  <li>
   Notifying the customer's service/maintenance/component replacement/machine warranty requests to his/her superior,
  </li>
  <li>
   Working in an organized manner with the warranty coordinator, providing all the necessary information within the scope of the machine warranty, and mounting the relevant machine part on the machine. To carry out relevant checks within the scope of safety campaigns, to report the parts included in the campaign to the relevant machines,
  </li>
  <li>
   Reporting chronic malfunctions and solutions in machines operating at the customer site to the supervisor,
  </li>
  <li>
   Sharing customer machine park working hours with the head office monthly,
  </li>
  <li>
   Complaint from customer etc. Reporting the situation to your superior,
  </li>
  <li>
   Maintenance, fault solving etc. Actively and regularly use up-to-date programs (Documine, ACIGN, etc.) required to carry out the work,
  </li>
  <li>
   Starting the job assigned to it in the electronic work order (MAM), completing the "Work Safety First" tab before the start of the job, recording the daily working hours regularly on the work order, starting the return process to the warehouse if there are unused parts in the job, closing the relevant work order when the job is completed, and informing your superior,
  </li>
  <li>
   To identify the root cause and spare parts that cause the machine or machine part to malfunction at customer sites, to find the materials from the relevant spare parts list, to notify the spare part offer request to the superior in a timely manner,
  </li>
  <li>
   Applying rigscan/expertise protocol to customer machines and reporting the machine performance to the customer by preparing a technical report, preparing a list of spare parts and forwarding them to the supervisor for control and quotation.
  </li>
  <li>
   To carry out the assembly of the original spare parts delivered to the customer workshops for maintenance and troubleshooting, together with the customer personnel, to test them, to record the performance values, to deliver the products to the customer after their maintenance has been done, their problems have been solved, and in working condition.
  </li>
  <li>
   To provide regular training to customer personnel on machine maintenance and fault finding.
  </li>
  <li>
   To engage in application, area layout and behavior in accordance with the 5S technique applied in customer workshops, and to warn other interacting workshop personnel in case of non-conformities. Reporting additional deficiencies to the customer manager under his/her responsibility.
  </li>
  <li>
   To ensure appropriate working conditions in applications that fall within the scope of the hot job definition that must be implemented inside or outside the customer workshop, to fill out the relevant document, record it and notify the supervisor.
  </li>
  <li>
   To separate hazardous/non-hazardous wastes that may arise as a result of customer workshop practices, by complying with temporary waste storage rules and by complying with the separation at source policy.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills And Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Being at least an industrial vocational high school graduate,
  </li>
  <li>
   Having at least 2 years of experience in similar jobs,
  </li>
  <li>
   Having good knowledge of electricity, mechanics, hydraulics and pneumatics,
  </li>
  <li>
   Having a 5S training certificate,
  </li>
  <li>
   Having a Machine Maintenance Level 4 certificate from a professional qualification institution (except for exemption),
  </li>
  <li>
   Having a work truck, wheel loader and ground drilling machine operator certificate,
  </li>
  <li>
   Having a forklift, overhead crane operator certificate, hot work: oxygen, gas welding etc. certificate,
  </li>
  <li>
   Knowing English at an intermediate level,
  </li>
  <li>
   Using Microsoft Office applications at a moderate level,
  </li>
  <li>
   Adapting flexible working hours when necessary,
  </li>
  <li>
   No restrictions on domestic and international travel for technical training,
  </li>
  <li>
   Having completed military service for male candidates
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Having time management and organizational skills,
  </li>
  <li>
   Having communication skills,
  </li>
  <li>
   Having analytical thinking ability,
  </li>
  <li>
   Having training skills,
  </li>
  <li>
   Having teamwork skills,
  </li>
  <li>
   Being open to cooperation and continuous development,
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  It all starts with people.
 </strong>
 The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
 <br/>
 <br/>
 All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com
</div>


Project Technician - Artvin Murgul

BÜHLER GROUP

<div></div><div><div><div><div><div>Istanbul, T&uuml;rkiye
</div></div><div></div><div>Permanent
</div><div></div><div>80-100%
</div><div></div><div>Onsite
</div><div></div><div>Immediately
</div></div></div><div><div><p>B&uuml;hler Group in Istanbul, Turkiye is looking for a passionate professional to join our team as Service Sales Engineer for our Chocolate Mass, Wafer, and Confectionery business. This position will be responsible to strengthen the company's business in the region, develop the customer base, implement the business strategy and ensure the targets are achieved.
</p></div></div><div><div><div><div><div>This is where you'll excel</div>
</div><ul><li>Oversee and cultivate the service sector across various segments within the stipulated chocolate and confectionery businesses.</li><li>Develop and maintain sales materials and current product knowledge.</li><li>Establish, manage, and maintain current client and potential client relationships.</li><li>Prepare action plans and schedules to increase business activities in the assigned territory.</li><li>Identify sales prospects and contact these and other accounts as assigned.</li><li>Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.</li><li>Identify, handle, and resolve customer complaints/concerns.</li><li>Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.</li><li>Follow up on new leads and referrals resulting from field activity.</li><li>Ensure that client data in CRM is up to date.</li><li>Prepare quotation and generates sales leads for equipment/plant business.
</li></ul></div><div><div><div>These are the skills you'll need</div>
</div><ul><li>Bachelor's Degree in Engineering.</li><li>Minimum 5 years' experience in the chocolate and confectionery processing industry, or similar.</li><li>Fluent communication skills in English &amp; Turkish language.</li></ul></div></div></div></div>

Service Sales Engineer-Chocolate Mass, Wafer, and Confectionery business

Weir Group

<div><div>HPGR Service Supervisor<br>
U&#351;ak or &#304;stanbul<br>
Onsite &ndash; Field-based with frequent domestic travel</div><div></div><div>
Purpose of Role: <i>This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.</i></div><div></div><div>
What we offer</div><div>
At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our &lsquo;We are Weir&rsquo; framework, we focus on the importance of our people and the contribution they make to our organisation.</div><ul><li><div>
Health &amp; Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.</div></li><li><div>
Grow your Own Way: Weir&rsquo;s fast-paced environment offers opportunities to explore new challenges, learn, and progress. You&rsquo;ll have the freedom to shape your own career path.</div></li><li><div>
Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,</div></li></ul><div></div><div>
Key Responsibilities:</div><ul><li><div>
Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites&mdash;including installation, commissioning, maintenance, troubleshooting, and repair&mdash;to ensure optimal performance and minimal downtime.</div></li><li><div>
Customer Engagement &amp; Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.</div></li><li><div>
Technical Excellence &amp; Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.</div></li><li><div>
Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.</div></li><li><div>
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.</div></li></ul><div></div><div>
Job Knowledge/Education and Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Engineering (Mechanical or Mechatronics preferred).</div></li><li><div>
Proven experience in heavy industry, mining, or mineral processing sectors.</div></li><li><div>
Strong knowledge of HPGR or similar high-pressure grinding/process equipment.</div></li><li><div>
Good command of English (spoken and written), with technical reporting skills.</div></li></ul><div></div><div>
&lt;Must be permanently authorised to work in the country to which you are applying, without sponsorship.&gt;</div><div></div><div>
We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability &ndash; helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!</div><div></div><div><br>
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.</div><div></div><div>
#minerals<br>
#LI-MC1</div></div>

HPGR Service Supervisor

Sovos

<div><p><b>Build your future with Sovos.</b></p>
<p>
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.</p>
<p>
At Sovos, we're dedicated to more than just solving compliance challenges &ndash; we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.</p>
<p>
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!</p>
<p>
Don&rsquo;t worry if you don't check all the boxes &ndash; apply anyway! We're focused on hiring the right people, not just the &quot;right&quot; resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.</p>
<p><b>
Location:</b></p>
<p>
Portugal or Turkey</p><br>
<p></p>
<p><b>
The Work You'll Do:</b></p>
<p>
The Supervisor, Project Management is a client facing role responsible for the Project Management team in Europe. The Supervisor is responsible for managing the complete life cycle of projects, including initiating, planning, executing, controlling and closing of projects to ensure planned results are achieved on time. You will ensure the Project Managers develop project plans, timelines, and ensure progress-to-plan, actuals-to-budget as well as tracking and communicating critical project achievements.</p>
<p>
The Supervisor must bridge communications between customer opportunities for product, sales, and support services. Implementation Services are the base for a solid relationship with the customer business and IT team and this supervisor should execute competent plans to promote customer success while maintaining scope.</p>
<p><i>
More specifically you will:</i></p>
<ul>
<li>Lead profitable services revenue growth in line with Sovos best practice.</li>
<li>Provide strong leadership, guidance, and mentorship to team.</li>
<li>Understand how to collaborate with best-in-class software support that maintains high client satisfaction.</li>
<li>Responsible for interviewing, hiring, training, coaching, mentoring, assigning work, appraising performance, rewarding, and disciplining employees.</li>
<li>Monitor team execution of client projects, including execution of activities, status reporting, issue management, and client service level outcome alignment.</li>
<li>Monitor project management services efficiency, bill-ability, utilisation, and profitability.</li>
<li>Define and lead team to successful completion of department goals.</li>
<li>Assess headcount needs based on efficient structure and make recommendations.</li>
<li>Prioritise changing demands, multi-tasks and creatively meets tight deadlines in a dynamic environment.</li>
<li>Demonstrate initiative, drive and determination to achieve results, success and growth.</li>
<li>Take full responsibility for ensuring internal and external customer satisfaction.</li>
<li>Act with integrity and demonstrate ethical behaviour in all matters with all stakeholders.</li>
<li>Adhere to a culture of professionalism, operational excellence and drive for results.</li>
<li>Maintains a high level of energy, enthusiasm, engagement and commitment to action.</li>
<li>Demonstrate a high degree of self-awareness and commitment to personal development and learning.</li>
<li>Assume and executes additional responsibilities as assigned.</li>
</ul>
<div><p><b>What We Need From You:</b></p>
<div>
<ul><li>Bachelor&rsquo;s degree or equivalent work experience.</li>
<li>5+ years&rsquo; experience managing external projects in software/professional services company.</li>
<li>1+ years of experience of managing teams.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Ability to effectively manage multiple projects and work assignments concurrently.</li>
<li>Ability to lead and empower teams to achieve individual and operational goals.</li>
<li>Demonstrated track record of finishing projects on time and on budget.</li>
<li>Microsoft Office skills (Excel, Word, PowerPoint, Outlook, etc.)</li>
<li>Experience using Microsoft Projects or other Project Management solutions.</li>
<li>Basic understanding of ERP systems, e.g., SAP, Oracle</li>
<li>Ability to manage client expectations, ensuring that work is profitability complete as per the defined Statement of Work.</li>
<li>Excellent customer-facing oral and written communication skills.</li>
<li>Fluent in English.</li>
<li>PMP / PRINCE II certification is a plus.</li>
<li>Strong sense of personal integrity and accountability</li>
<li>Ability to effectively manage multiple work assignments and projects.</li>
<li>Occasional travel required to Sovos locations / events and client sites when necessary.</li>
<li>Essential Job Functions:
<ul><li>Interact effectively with teammates, colleagues and clients.</li>
<li>Allocate resources effectively to satisfy customer requirements and internal implementation Sovos targets.</li>
<li>Manage stakeholder expectations.</li>
<li>Collaborating with functional leads to achieve implementation goals.</li>
<li>Comprehend and communicate complex concepts.</li>
<li>Concentrate, analyse and resolve complex problems.</li>
</ul></li></ul><p><b>What Does Sovos Offer You?</b></p>
<p>
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!</p>
<ul>
<li>An opportunity to work with a global team</li>
<li>Bi-Weekly Meeting Free Days!</li>
<li>Mentoring Programs</li>
<li>Globally recognised Training and Development programs</li>
<li>Benefits</li>
</ul>
<p>Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.</p>
<p><b>
Company Background</b></p>
</div>
</div><p>Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.</p>
<p>More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.</p>
<p>#LI-HYBRID</p></div>

Supervisor, SAP Project Management - Turkish Speaker

Supervisor, Professional Services

Explore 764+ Senior customer service supervisor in Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.

764 senior customer service supervisor jobs IN Istanbul Turkey

Senior Customer Service Supervisor

Project Technician - Artvin Murgul

Project Technician - Artvin Murgul

Service Sales Engineer-Chocolate Mass, Wafer, and Confectionery business

HPGR Service Supervisor

Supervisor, SAP Project Management - Turkish Speaker

Supervisor, Professional Services