customer sales executive Jobs in Karachi Pakistan

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customer success manager Jobs in Karachi Pakistan

customer success manager

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account manager- sales Jobs in Karachi Pakistan

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customer success executive Jobs in Karachi Pakistan

customer success executive

senior customer success manager

DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
 
 
 The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Maintain proactive communication and engagement with assigned high-value customers.
 </li>
 <li>
 Understand and address customers&rsquo; business needs, positioning our products as essential solutions.
 </li>
 <li>
 Conduct product demos, training sessions, and value realization activities to maximize adoption.
 </li>
 <li>
 Monitor customer health signals to manage risks and identify growth opportunities.
 </li>
 <li>
 Serve as the trusted advisor and main point of contact for strategic customer guidance.
 </li>
 <li>
 Gather customer feedback to influence product development and internal improvements.
 </li>
 <li>
 Continuously refine internal Customer Success SOPs to enhance customer satisfaction.
 </li>
 <li>
 Collaborate on tracking, analyzing, and reporting customer success KPIs.
 </li>
 <li>
 Coordinate seamless onboarding transitions from onboarding teams to retention.
 </li>
 <li>
 Act as the customer's advocate internally, ensuring customer insights drive our strategy.
 </li>
 <li>
 Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience.
 </li>
 <li>
 Work closely with internal teams to resolve technical issues effectively and promptly.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 What We'll Expect From You:
 
 
 
 <ul>
 <li>
 A bachelor's degree in a relevant field such as computer science, engineering, business, or related.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU).
 
 
 </li>
 </ul>
 
 Communication Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication with strong ownership abilities.
 
 
 </li>
 </ul>
 
 Customer Focus
 
 
 
 <ul>
 <li>
 Empathy and dedication to providing an exceptional customer experience.
 
 
 </li>
 </ul>
 
 Analytical Skills
 
 
 
 <ul>
 <li>
 Ability to analyze customer data to identify trends and patterns.
 
 
 </li>
 </ul>
 
 Collaboration Skills
 
 
 
 <ul>
 <li>
 Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support.
 
 
 </li>
 </ul>
 
 Additional Qualities
 
 
 
 <ul>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Effective questioning to uncover customer needs
 </li>
 <li>
 Detail-oriented with consultative skills
 </li>
 <li>
 Comfort working with and analyzing metrics
 </li>
 <li>
 Proactive problem-solving approach
 </li>
 <li>
 Desire for continuous improvement and learning
 </li>
 <li>
 Ability to thrive under pressure with a high level of ownership
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 </li>
 <li>
 This job is onsite in Karachi, Pakistan.
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 
 
 </li>
 </ul>
</div>

Senior Customer Success Manager

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

Customer Success Manager

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Secure Logistics Group

Role DescriptionThis is a full-time on-site role located in Islamabad for a Senior Manager Warehousing. The Senior Manager Warehousing will oversee daily warehousing operations, manage inventory, optimize workflows, and ensure timely and accurate order fulfillment. Responsibilities include monitoring and improving warehouse processes, managing warehouse staff, ensuring safety standards, and liaising with other departments to ensure seamless operations.Qualifications<ul><li>Strong Analytical Skills and Operations Management experience</li><li>Expertise in Inventory Management</li><li>Excellent Communication and Customer Service skills</li><li>Ability to lead and manage staff effectively</li><li>Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.</li><li>Several years of experience in warehousing, logistics, or a related field.</li></ul>Job Type: Full-timeWork Location: In person

Senior Manager Warehousing

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><h2 class="jobSectionHeader">
We're looking for a Senior Product Marketing Manager who thrives on crafting GTM strategy, launching category-defining products, and increasing ARPU across our customer base.</h2>

As a Sr. Product Marketing Manager at Cloudways by DigitalOcean, you will join a dynamic team dedicated to revolutionizing the web hosting industry and AI.The role will report directly to the Director, Product Marketing and will be a key driver of our product narrative, launch excellence, and monetization strategy. You'll lead cross-functional launch pods, influence roadmap decisions with market-backed insights, and become a trusted voice on how we deliver, communicate, and grow product value for agencies, developers, and SMBs.
<h2 class="jobSectionHeader">
What You'll Be Doing</h2>
<h4 class="jobSectionHeader">GTM Leadership &amp; Execution</h4>
<ul><li>Own and execute Go-To-Market (GTM) strategies from the ground up for Cloudways' new products and feature rollouts.</li>
<li>Collaborate cross-functionally to define launch scope, timing, personas, and KPIs&mdash;leading the full GTM lifecycle from beta to scale.</li>
<li>Build deep-dive GTM strategy presentations and present to leadership and stakeholder teams.</li>
</ul><h4 class="jobSectionHeader">Growth Enablement &amp; Sales Playbooks</h4>
<ul><li>Partner with Growth Marketing to build product-specific growth playbooks&mdash;with a focus on key add-ons like Cloudflare, DNS Made Easy, and Malware Protection.</li>
<li>Equip the sales and success teams with sales enablement content, use-case based decks, objection-handling one-pagers, and competitive talking points.</li>
<li>Conduct training sessions on new launches, use cases, and customer pain points.</li>
</ul>
Market &amp; Customer Insights
<ul>
<li>Collaborate with product and design teams to map TAM, SAM, SOM, uncover product-market fit, and inform roadmap prioritization.</li>
<li>Lead competitive intelligence efforts&mdash;developing comparison matrices, messaging differentiation, and win/loss analysis.</li>
<li>Conduct continuous customer research, including in-depth interviews, surveys (twice annually), and persona updates to keep GTM strategy data-driven and user-first.</li>
</ul><h4 class="jobSectionHeader">Pricing, Packaging, Positioning &amp; Messaging</h4>
<ul><li>Perform cost analysis and value benchmarking to recommend optimal pricing and packaging models for new and existing services.</li>
<li>Craft product positioning and messaging frameworks rooted in competitive differentiation and value-based selling.</li>
</ul>
Lifecycle Marketing &amp; Enablement
<ul>
<li>Work with products to maintain and evolve the product roadmap and change log.</li>
<li>Build product pages, blog content, email sequences, and in-app messaging to support launches and lifecycle stages.</li>
<li>Serve as the go-to for internal and external product demos, stakeholder briefings, and launch recaps.</li>
</ul>
Key Metrics:
<div>
<ul><li>GTM Execution Success Rate 
Track the percentage of successful product launches executed on time, within scope, and aligned with business objectives (e.g., ARPU growth, customer adoption).</li></ul>
<ul><li>Customer Adoption &amp; Engagement 
Measure customer uptake of new products/features (e.g., usage rates, feature adoption, and customer retention) post-launch, including feedback and satisfaction.</li></ul>
<ul><li>ARPU Growth from New Products 
Track the growth in Average Revenue Per User (ARPU) attributed to new product launches and feature rollouts. This includes cross-sell and up-sell success.</li></ul>
<ul><li>Sales Enablement Impact 
Evaluate the effectiveness of sales and success enablement materials by tracking sales team adoption, win rates, and the impact of objection-handling resources.</li></ul>
<ul><li>Market Intelligence Accuracy 
Measure the impact of competitive analysis and market insights by tracking their influence on product decisions, pricing strategies, and customer messaging effectiveness.</li></ul>
</div><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>4+ years of experience in B2B product marketing or related roles (SaaS, cloud, or WordPress experience preferred).</li>
<li>Proven experience building GTM strategies from scratch and driving cross-functional alignment.</li>
<li>Strong knowledge of WordPress and developer-first ecosystems.</li>
<li>Deep understanding of pricing models, packaging, and monetization strategies.</li>
<li>Confident communicator with the ability to present to executives, inspire teams, and influence outcomes.</li>
<li>Exceptional storytelling and content creation skills with an eye for crisp, clear, and technically sound messaging.</li>
<li>Bachelor's degree in marketing, business, or technical field required. MBA is a plus.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite<div><h2 class="jobSectionHeader">
Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li></ul></div></div>

Sr. Product Marketing Manager

Creatix Media

Salary: PKR 55,000 - 60,000 per monthLocation: Block 13-C, Gulshan-e-Iqbal, KarachiTimings: 11 AM - 7 PMThe VisionX is looking for a talented Senior Google Ads Marketer to drive powerful results for our ecommerce clients!About the RoleJoin our team as a Senior Google Ads Marketer where you'll architect and execute comprehensive Google Ads strategies that generate qualified traffic and maximize conversions for ecommerce businesses. This role demands expertise across Search, Shopping, Display, and Performance Max campaigns.Key Responsibilities* Develop and execute comprehensive Google Ads strategies for ecommerce clients across all campaign types* Manage and optimize Google Shopping campaigns, Search campaigns, Display, and Performance Max* Conduct thorough keyword research, competitive analysis, and market research* Implement and optimize conversion tracking, Google Analytics 4, and Google Tag Manager* Create compelling ad copy and work with designers on responsive display ads* Manage substantial ad budgets with a focus on maximizing ROI and revenue* Perform ongoing A/B testing on ad copy, landing pages, and bidding strategies* Monitor campaign performance and provide strategic recommendations for improvement* Generate comprehensive performance reports and present insights to clients* Stay current with Google Ads updates, beta features, and ecommerce trendsRequirements* 3+ years of hands-on experience managing Google Ads campaigns for ecommerce businesses* Proven expertise in Google Shopping, Search, Display, and Performance Max campaigns* Strong understanding of Google Merchant Center, feed optimization, and product data requirements* Proficiency with Google Analytics 4, Google Tag Manager, and conversion tracking* Demonstrated success in improving CTR, conversion rates, and ROAS* Experience with bid optimization strategies and automated bidding* Strong analytical mindset with excellent attention to detailsWhat We Offer* Work with established and emerging ecommerce brands* Career advancement opportunities in a growth-focused agency* Supportive team environment with knowledge sharingTo Apply: Submit your resume, case studies or portfolio demonstrating your Google Ads results, and a cover letter explaining your approach to ecommerce advertising to 03032392874. Subject line: &quot;Senior Google Ads Marketer Application&quot;Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Senior Google Ads Marketer

Mashreq

<div>
 
 
 Job Purpose:
 
 
 
 The Digital Product Lead holds end-to-end responsibility for the development, launch, and continuous improvement of Mashreq&rsquo;s SME servicing platform. This role involves managing the full lifecycle of digital products and services &mdash; from ideation and design to delivery, optimization, and eventual phase-out &mdash; with a strong focus on enhancing the SME customer experience. Operating within Mashreq&rsquo;s Digital Studio, the Product Lead works collaboratively in a cross-functional squad, bringing expertise in product strategy, digital channels, customer journeys, and process optimization. The role requires a deep understanding of SME needs and behaviors, as well as the ability to harmonize product features with business goals and regulatory requirements.
 
 
 
 
 
 
 Key Result Areas:
 
 
 <ul>
 <li>
 Applies deep knowledge of SME banking products and services to develop and maintain a compelling, compliant, and customer-centric value proposition.
 </li>
 <li>
 Leads the development, optimization, and eventual phase-out of SME servicing processes, ensuring seamless digital experiences across onboarding, servicing, payments, and cash flow management.
 </li>
 <li>
 Manages urgent incidents and identifies high-impact improvement opportunities to enhance platform performance and customer satisfaction.
 </li>
 <li>
 Proposes and implements structural enhancements to workflows based on feedback from SME clients and frontline teams.
 </li>
 <li>
 Actively contributes to all agile sprint ceremonies (planning, refinement, retrospectives, demos) using domain expertise to guide delivery.
 </li>
 <li>
 Monitors market trends, competitor offerings, regulatory changes, and technology advancements relevant to SME banking.
 </li>
 <li>
 Evaluates build vs. buy decisions for platform components, balancing innovation, cost, and time-to-market.
 </li>
 <li>
 Initiates and leverages customer research to inform product strategy and experience design.
 </li>
 <li>
 Designs and executes strategy across product features, digital channels, pricing, and service quality &mdash; aligned with Mashreq&rsquo;s brand and SME customer needs.
 </li>
 <li>
 Translates strategic goals into actionable product, process, and channel policies, considering:
 </li>
 <li>
 SME product assortment strategy
 </li>
 <li>
 IT architecture and integration capabilities
 </li>
 <li>
 Regulatory and compliance requirements
 </li>
 <li>
 Process efficiency and cost optimization
 </li>
 <li>
 Oversees implementation of strategy, monitors squad progress, and adjusts priorities as needed in the role of Product Owner.
 </li>
 <li>
 Prioritizes the product backlog based on strategic goals, customer impact, and technical feasibility, in collaboration with the Digital Studio Lead.
 </li>
 <li>
 Manages sprint planning, budget alignment, and backlog execution to ensure timely delivery of SME platform features.
 </li>
 <li>
 Balances margin, volume, and market share considerations while keeping SME customer interests at the core.
 </li>
 <li>
 Designs and continuously improves SME customer journeys using CX insights, data analytics, and UX/IT landscape mapping.
 </li>
 <li>
 Applies digital marketing and communication strategies to optimize channel performance and customer engagement.
 </li>
 <li>
 Maintains up-to-date knowledge of SME business needs, application architecture, and enabling technologies. Translates business requirements into working software through close collaboration with engineering teams.
 </li>
 <li>
 Provides product-related insights and updates to internal and external stakeholders, including regulators, partners, and industry bodies.
 </li>
 <li>
 Leads, coaches, and develops squad members, fostering a high-performance culture and enabling future-ready capabilities.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Minimum of
 
 5 years of experience in banking
 
 , SME-focused initiatives, or related digital product delivery, with a strong understanding of the SME segment and its unique needs.
 </li>
 <li>
 Proven experience in
 
 requirements gathering
 
 , translating business needs into user stories, and collaborating with engineering, data, or UX teams to deliver impactful solutions.
 </li>
 <li>
 Demonstrated success as a
 
 Product Owner or Product Manager
 
 in banking, fintech, or enterprise software environments.
 </li>
 <li>
 Background in
 
 engineering, technology, or UX
 
 is preferred, with the ability to bridge business and technical domains.
 </li>
 <li>
 Strong understanding of the
 
 software development lifecycle
 
 and experience working in
 
 Agile/Scrum
 
 environments.
 </li>
 <li>
 Excellent
 
 negotiation, leadership, and stakeholder management
 
 skills, with the ability to influence cross-functional teams and senior leadership.
 </li>
 <li>
 Exceptional
 
 communication and presentation skills
 
 , with confidence in engaging senior stakeholders and external partners.
 </li>
 <li>
 Highly collaborative, with a strong sense of
 
 teamwork and individual accountability
 
 .
 </li>
 <li>
 Strong
 
 analytical and quantitative skills
 
 , with the ability to interpret data and translate insights into product decisions.
 </li>
 <li>
 Strategic thinker with a tactical mindset &mdash; able to balance long-term vision with short-term execution.
 </li>
 <li>
 Brings a
 
 high-energy, passionate outlook
 
 , and inspires teams with a &ldquo;can-do&rdquo; attitude.
 </li>
 <li>
 Builds
 
 trust and rapport
 
 across teams, fostering a productive and inclusive work environment.
 </li>
 <li>
 Passionate about
 
 innovation
 
 , customer-centric design, and delivering value to SME clients through digital transformation.
 </li>
 </ul>
 
 
</div>

Senior Product Owner - SME Channels (Mashreq Digital Bank Pakistan)

Explore 1217+ Senior customer success manager in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1217 senior customer success manager jobs IN Karachi Pakistan

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Customer Success Manager

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Senior Google Ads Marketer

Senior Product Owner - SME Channels (Mashreq Digital Bank Pakistan)