associate creative director - art Jobs in Boston

associate creative director - art

associate creative director - copy Jobs in Boston

associate creative director - copy

digital content creator / listing coordinator Jobs in Boston

digital content creator / listing coordinator

lead director, enterprise social media Jobs in Boston

lead director, enterprise social media

senior manager, seo

senior digital editor

<div></div><div><div>GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.</div><div></div><div>
At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and one other day, to be determined by their business unit. Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.</div><div>
DEPARTMENT OVERVIEW<br>
GBH News seeks to inform, educate and enlighten our audience on both the news of the day and the news in historical context through in-depth, high-quality journalism using the best tools and methods of the craft. GBH News seeks always to report on and facilitate discussion of the news with integrity, fairness, balance, accuracy, and civility, GBH News also seeks to tell the stories of and allow expression of the diversity of voices that make up our entire community.</div><div></div><div>
JOB OVERVIEW<br>
Reporting to the Executive Editor, GBH News is seeking an experienced and dynamic Senior Digital Editor to lead the editing of features and other news content for GBH.org. The ideal candidate is an excellent editor, a skilled people manager, and a digital-first journalist with a deep understanding of engaging online audiences and SEO best practices and AP Style. This role will require a collaborative leader who can mentor and guide a team, ensuring the delivery of high-quality, engaging, and accurate content that resonates with our diverse audience. The Sr. Editor will also play a key role integrating digital content from GBH&rsquo;s The World and The World digital team.<br>
<br>
What you get to do:</div><ul><li><div>
Editing and Content Management: Edit and oversee the production of features, news articles, and multimedia content for GBH.org, ensuring accuracy, clarity, and adherence to AP Style and GBH editorial standards. This role will also guide and support editors, producers and reporters across the newsroom on digital and editorial best practices.</div></li><li><div>
Leadership and People Management: Manage and mentor the associate digital editor, fostering growth, collaboration, and high performance. Conduct regular check-ins, evaluations, and provide constructive feedback to support professional development.</div></li><li><div>
SEO Optimization: Implement and uphold SEO best practices to maximize the reach and discoverability of digital content, analyzing performance metrics and making data-driven decisions to enhance audience engagement.</div></li><li><div>
Strategic Planning: Collaborate with newsroom leadership on content strategy, ensuring alignment with GBH News&rsquo; mission and goals while driving innovation in digital storytelling.</div></li><li><div>
Cross-Unit Coordination: Work closely with the social media, multimedia, newsletter, show production and audience engagement teams to ensure cohesive messaging and promotion across platforms. The Sr. Editor will also play a key role integrating digital content from GBH&rsquo;s The World and The World digital team.</div></li><li><div>
Breaking News and Features Support: Assist in editing breaking news coverage as needed while maintaining a focus on in-depth features and enterprise reporting.</div></li><li><div>
Quality Control: Uphold GBH&rsquo;s commitment to accuracy, fairness, and editorial integrity across all digital content.</div></li></ul><div><br>
<br>
What skills you need:</div><ul><li><div>
Strong news judgment and journalistic ethics.</div></li><li><div>
 Exceptional editing and writing skills, with a keen eye for detail and a commitment to accuracy.</div></li><li><div>
Demonstrated expertise in SEO best practices and a track record of driving audience growth through optimized content.</div></li><li><div>
Strong leadership and people management skills, with ability to influence and lead non-direct reports.</div></li><li><div>
Ability to juggle multiple tasks, prioritize deadlines, and thrive under pressure.</div></li><li><div>
Proficiency in AP style and familiarity with digital publishing tools, CMS platforms, and analytics.</div></li><li><div>
Strategic thinking and the ability to adapt to evolving newsroom priorities and industry trends.</div></li><li><div>
Familiarity with public media values, mission, and audience.</div></li><li><div>
Experience in multimedia storytelling, including video, audio, and interactive content.</div></li><li><div>
Knowledge of the Boston region and its communities is preferred.</div></li><li><div>
Excellent interpersonal skills and the ability to collaborate with colleagues across departments.</div></li></ul><div></div><div>
EDUCATION AND EXPERIENCE<br>
Bachelor&rsquo;s degree or equivalent work experience required. Minimum 5 years experience as an editor in a digital-first newsroom, with a focus on features and enterprise reporting.</div><div><br>
JOB SPECIFICS</div><div>
Staff position</div><div>
Hybrid position</div><div></div><div>
LOCATION</div><div>
This position is located in Boston, MA, and requires on-site presence</div><div>
Guest Street</div><div>
Brighton, MA 02135</div><div></div><div>
GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law.</div><div></div><div>
Application Process Assistance</div><div>
GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to <div>human_resources@wgbh.org</div> or by calling 617-300-2000.</div></div>

Senior Digital Editor

Fidelity Investments

<div><h3 class="jobSectionHeader"><b>Job Description:</b></h3><p><b>
Senior UX Designer</b>
</p><p><b>The Role</b>
</p><p>Fidelity Investments is looking for a Senior User Experience Designer with experience working in web and mobile channels, who is passionate about their craft and excited to explore the opportunities that conversational AI technology presents for making investing approachable for all audiences.
</p><p>We are redefining the financial services industry by changing the way we work and putting the customer first. It&rsquo;s a fast-paced environment where decisions are customer centered, data-focused, collaborative, and iterative. The organization deeply values modern design thinking and problem-solving.
</p><p>.
</p><p><b>The Expertise and Skills You Bring</b>
</p><ul><li>Experience
</li><li>4-6+ years of UX or related experience is preferred
</li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, information systems design, or human factors is preferred
</li><li>Experience working on agile teams delivering value in digital products preferred
</li><li>Experience working in multi-product environments is preferred
</li><li>Experience running and/or using research to support evidence-focused design decisions preferred
</li><li>A digital portfolio we can review online is required
</li><li>Skills
</li><li>An array of design skills, which might include visual, conversational, information architecture, prototyping, front end development, strategic design methods (such as design thinking), user research, or writing
</li><li>Ability to design across all channels including web, native and conversational
</li><li>Effective communication as a writer, presenter, storyteller and facilitator; equally at ease speaking with developer partners or executives
</li><li>A foundation of development knowledge, both web and mobile, bonus for experience with vibe-coding, or NLU/NLP.
</li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
</li><li>Partnering with user research to understand the customer problems to tackle
</li><li>Ability to work closely with data scientists and cognitive engineers on AI problems and capabilities
</li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
</li><li>An unwavering curiosity to ask why
</li><li>Design brings you happiness
</li><li>Senior UX Designers typically:
</li><li>Lead the design strategy and execution on their product team, with some guidance and coaching
</li><li>Help define the design work and deliver business outcomes on the product team
</li><li>Consult with the product owner to help inform product strategy
</li><li>Contribute to the culture of the UXD group
</li></ul><p><b>The Team</b>
</p><p>This role also supports Fidelity&rsquo;s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.
<br>
#UXDesign
</p><p>#UXHiring
</p><p><b>COVID Work Policy </b><i>(exclude if role is 100% remote)
</i></p><p>Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You&rsquo;ll be spending some of your time onsite depending on the nature and needs of your role.
</p><p><b>Dynamic Working &ndash; Post Pandemic </b><i>(exclude if role is 100% remote)
</i></p><p>Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
</p><p>Your success and growth is important to us, so you&rsquo;ll want to enjoy the benefits of coming together in person &ndash; face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.
</p><h3 class="jobSectionHeader"><b>Certifications:</b></h3><h3 class="jobSectionHeader"><b>
Category:</b></h3>
Information Technology<p>
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><p>
Please be advised that Fidelity&rsquo;s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p></div>

Senior UX Designer, AI Product Design

Robin Powered

<div><div><b>About Robin:</b></div><div>
Robin is reimagining workplace operations as a strategic function, and AI is at the core of how we get there. We help workplace teams bring order to the chaos by automating logistics, simplifying operations, and giving employees a seamless way to connect with the office. Today, our workplace operations platform is used by thousands of offices around the world.</div><div></div><div><br>
At Robin, we believe the best connections and ideas come from being in the room together, so we work in person a few days a week. But we also build flexibility into every part of our product, and our culture, so people can do great work without burning out.</div><div></div><div><br>
Robin is hiring a digital strategist who turns curiosity into pipeline. As the Senior Manager, Web Experience, you&rsquo;ll own the strategy and execution of robinpowered.com, our most valuable demand and brand asset. You&rsquo;ll blend UX, SEO, data, and AI to create a digital experience that captures interest and converts it into revenue.</div><div></div><div><br>
If you&rsquo;re passionate about using design, data and technology to create digital experiences that fuel growth, this role is for you.</div><div></div><div><br>
We're a hybrid team based in Boston, working in-office several days a week so we can build and solve in real time. You'll join a small, high-trust team where great ideas become customer wins quickly.</div><div></div><div><b><br>
Why this role exists:</b></div><div>
Our website is more than a first impression. It&rsquo;s the catalyst that moves workplace leaders from questions to clarity. As Robin grows, our digital experience must accelerate that journey. We&rsquo;re looking for a Senior Web Experience Manager to lead that charge. You&rsquo;ll shape the vision and execution of robinpowered.com to create a digital experience that drives growth.</div>
<h3 class="jobSectionHeader"><b>What you'll do:</b></h3><ul><li>
Own the design and evolution of robinpowered.com to capture attention, build trust, and convert curiosity into pipeline.</li><li>
Advance our AI-ready SEO strategy, rooted in buyer-intent and high-performing content, with an eye toward the expanding world (traditional search, AI summaries and LLMs).</li><li>
Use behavioral analytics, A/B testing and funnel analysis to continuously reduce friction and improve conversion paths across key persona journeys.</li><li>
Monitor website KPIs with GA4, HubSpot, and other tools to surface insights and drive site-wide improvements.</li><li>
Partner across teams to transform campaigns into seamless buyer journeys.</li><li>
Maintain scalable design systems and UX patterns to ensure a cohesive, high-quality brand experience.</li><li>
Stay on the pulse of how AI is reshaping digital discovery, and evolve our site strategy accordingly.</li></ul><h3 class="jobSectionHeader"><b>
You&rsquo;ll thrive here if you:</b></h3><ul><li>
Bring 5-7 years of web marketing experience in B2B SaaS, ideally in a high-growth or start-up environment serving mid-enterprise buyers.</li><li>
Are proficient with modern web tools, from design (Figma, Webflow) to analytics and optimization platforms.</li><li>
Have a clear perspective on growth marketing in the AI era, and the curiosity and ambition to lead through that transformation.</li><li>
Have a growth mindset. You think in data, not hunches, and are comfortable digging into funnel metrics, attribution models, and site analytics to identify actionable areas for improvement.</li><li>
See the bigger picture, understanding how SEO, personalization, CRO, and digital channels work together to drive growth.</li><li>
Have a high bias for action. You&rsquo;re energized by ambiguity and fast-moving cross-functional work.</li></ul><h3 class="jobSectionHeader"><b>
Core competencies for success:</b></h3><ul><li>
Learning Velocity: You learn fast and apply new ideas quickly.</li><li>
AI Proficiency: You bridge problem-solving and creativity, using AI to deliver solutions with real-world impact.</li><li>
Collaboration: You share knowledge, unblock teammates, and build together.</li></ul><div><b>
Benefits that have your back (and your future):</b></div><ul><li>Medical &amp; Dental Insurance through Blue Cross Blue Shield covered at 80% for you <i>and</i> your dependents, with two plan options including a High Deductible Plan with a company-funded HSA</li><li>Vision Insurance &ndash; EyeMed coverage to keep your future in focus</li><li>Company-paid protection &ndash; Short &amp; Long Term Disability, Life, and AD&amp;D insurance</li><li>Paid Parental Leave &ndash; 100% covered so you can focus on your growing family</li><li>Incentive Stock Options &ndash; Own a piece of what you&rsquo;re building</li><li>401(k) with company match &ndash; Up to 3% match to help grow your nest egg</li><li>Flexible vacation policy &ndash; Take the time you need (and yes, we actually do!)</li><li>12 company holidays &ndash; Plus your flexible time off for the perfect work-life balance</li></ul><div></div><div><b><br>
Perks that enable your continued success:</b></div><ul><li>Professional Development &amp; AI Tools Stipend</li><li>Referral Bonus Program</li><li>Recognition perks</li><li>In-Office Commuter Stipend</li></ul><div></div><div><b><br>
We Celebrate </b><b>Diversity</b></div><div>
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it&rsquo;s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div>

Senior Web Experience Manager

Verndale

<div><p><b>About the Senior Project / Program Manager role</b><br>
<br>
Verndale is seeking a seasoned <b>Senior Project / Program Manager</b> to lead a high profile Salesforce implementations as part of our growing Salesforce Practice. This is a hybrid strategic and delivery-focused role, responsible for overseeing multiple concurrent workstreams spanning <b>Sales Cloud, Service Cloud, Agent Cloud, Marketing Cloud, and Data Cloud</b>. You will partner with our cross-functional consulting and engineering teams to ensure seamless delivery across both discovery and execution phases.<br>
This role requires deep Salesforce program experience, an understanding of key business drivers<b> </b>and strong delivery leadership skills. You&rsquo;ll own integrated planning, manage evolving priorities, ensure client satisfaction, and support solution adoption across complex stakeholder landscapes.<br>
<br>
<b>Responsibilities</b></p><ul><li>
Lead and manage a multi-phase Salesforce program from planning through go-live and optimization, balancing discovery, implementation, and enablement simultaneously.</li><li>
Serve as the strategic and delivery point-of-contact across Verndale teams, client stakeholders, vendors, and Salesforce partners.</li><li>
Drive program governance through comprehensive project plans, risk management, change control, and stakeholder communications.</li><li>
Collaborate with Solution Consultants, Architects, and Engineers to define and deliver scalable solutions aligned with business goals and platform best practices.</li><li>
Ensure timely execution of program deliverables across multiple clouds, with accountability for budget, resourcing, and KPIs.</li><li>
Monitor and manage workstream interdependencies across Sales, Service, Agent, Marketing, and Data Cloud implementations.</li><li>
Support and facilitate data governance, integration design, and change adoption across the client enterprise.</li><li>
Champion PMO excellence, continuously refining workflows, documentation standards, and client communication strategies.</li><li>
Drive user adoption through coordination of training, support plans, and strategic communications during and after go-live.</li><li>
Lead retrospectives and track program performance to fuel continuous improvement post-launch.</li></ul><p><b>
Qualifications</b></p><ul><li>
7&ndash;10+ years of program or senior-level project management experience in digital transformation or CRM-focused environments.</li><li>
3+ years specifically managing Salesforce-related programs, ideally with experience across at least <b>three Salesforce clouds</b>.</li><li>
Deep understanding of Salesforce architecture, delivery lifecycles, and platform best practices.</li><li>
Strong stakeholder management experience in both business and technical contexts.</li><li>
Demonstrated success managing large-scale, cross-functional delivery teams in a matrixed organization.</li><li>
Familiarity with data integrity, governance, and Salesforce platform integrations.</li><li>
Experience delivering within Agile or hybrid Agile/Waterfall frameworks.</li><li>
Outstanding communication, conflict resolution, and organizational skills.</li></ul><p>
Preferred Skills &amp; Certifications</p><ul><li>
Salesforce certifications (e.g., Administrator, Advanced Admin, Platform App Builder, Sales Cloud Consultant)</li><li>
PMP, CSM, SAFe, or other relevant delivery certifications</li><li>
Experience with tools such as <b>Jira, Confluence, Microsoft Project, Power BI, or Smartsheet</b></li><li>
Prior experience in consulting or agency environments highly desirable</li></ul><h2 class="jobSectionHeader"><b>
What Success Looks Like</b></h2><ul><li>
You deliver on time, on budget, and with the confidence of both your clients and your team.</li><li>
The program is structured and well-governed, but agile enough to respond to change.</li><li>
You earn credibility as a trusted advisor across business and technical teams.</li><li>
You help elevate Verndale&rsquo;s reputation for delivery excellence in the Salesforce ecosystem.</li></ul><h2 class="jobSectionHeader"><b>
Ten Great Reasons to Work at Verndale</b></h2><ul><li>
We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
</li><li>We are relentlessly curious and enthusiastically solve our clients&rsquo; complex business problems through technology, data, and design.
</li><li>We foster a culture that enables every person in the organization to do the best work of their career.
</li><li>We offer regular training and professional development to move careers forward.
</li><li>Client and employee satisfaction are our two most important business metrics.
</li><li>We celebrate and champion diversity, equity, and inclusion.
</li><li>We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
</li><li>We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
</li><li>We support a healthy work/life balance.
</li><li>We are fully remote enabled and embrace the evolving definition of the workplace.
</li></ul><h2 class="jobSectionHeader"><b>About Verndale</b></h2><p>
Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.<br>
At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.<br>
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.</p><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><h2 class="jobSectionHeader"><b>
$135,000 - $155,000 USD</b><br>
<b>In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.</b><br>
<b>Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.</b><br>
<b> Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.</b></h2><p>
</p><p>G6eF1euC3Q</p></div>

Salesforce Senior Project / Program Manager

Verista

<div><div><p><b>Description</b></p>
<p><b>
Verista's</b> 500 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world's most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.</p>
<p>
Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.</p>
<p><b>
Company Culture Guidelines &amp; Values:</b></p>
<ul>
<li>We empower and support our colleagues</li>
<li>We commit to client success at every turn</li>
<li>We have the courage to do the right thing</li>
<li>We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.</li>
<li>We constantly acquire new skills and learn from our experiences to enhance our collective expertise</li>
</ul></div><p>
The qualified <b>GxP Instrument Systems Engineer / Senior Project Engineer</b> will be responsible for the design, deployment and management of automation and digital enterprise instrumentation systems that support Quality Control laboratories and system integration with connected Digital platforms.</p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li>Collaborate with Business Analysts and Software/Automation Engineers in the complete product lifecycle management of Digital Quality Automation Systems (Hamilton Venus, Waters Andrew+ with OneLab, etc.) and Enterprise Instrumentation Systems (Chromeleon Chromatography Data System, Scientific Data Management System (LogiLab), CFR Gateway (LogiLab), SoftMax Pro, MODA, etc.) including optimizations, support, maintenance updates and version upgrades</li>
<li>Translate system/equipment/data integration requirements from various teams into deployable Digital Laboratory System solutions</li>
<li>Manage change control for regulatory Digital documentation (SOPs, work instructions, etc.) required to demonstrate appropriate compliance</li>
<li>Partner with stakeholders to validate and integrate key systems into the connected instrument pipeline, future robotics/automation capabilities and AI initiatives</li>
<li>Identify opportunities to optimize current processes and implement upgraded solutions</li>
<li>Ensure GMP compliance in the design, delivery and maintenance of all systems</li>
<li>Maintain inspection readiness throughout the duration of the project</li>
<li>Participate in internal and external audits as required</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor's degree or equivalent in science, engineering or computer science discipline</li>
<li>5 to 7+ years' experience designing, implementing, and managing life sciences enterprise systems (CDS, SDMS, LIMS, ELN, LES) in a biopharmaceutical GMP environment</li>
<li>Direct experience with automation solutions such as Hamilton Venus</li>
<li>Experience working with advanced automated laboratory analytical systems such as Waters Andrew+, Oxford Nanopore, and Hamilton Venus liquid handlers</li>
<li>Experience with GAMP and GxP compliance regulation</li>
<li>Experience with data integrity regulations, instrument integration and laboratory digital workflow optimization</li>
<li>Experience with Digital systems hosted in the cloud and an understanding of connectivity between on-prem systems and SAAS/Cloud</li>
<li>Strong understanding of core laboratory systems, related processes, and quality management workflows</li>
<li>Ability to work independently and in a team setting, with the ability to effectively communicate cross-functionally</li>
<li>Ability to support multiple concurrent projects in a fast-paced environment</li>
<li>Strong interpersonal and relationship-building skills</li>
<li><b>Ability to be on-site 3-4 days/week between Marlborough, MA and Norwood, MA locations</b></li>
</ul><div><p><b>
Benefits</b></p>
<p>
Why Choose Verista?</p>
<ul>
<li>High growth potential and fast-paced organization with a people-focused culture</li>
<li>Competitive pay plus performance-based incentive programs</li>
<li>Company-paid Life, Short-Term, and Long-Term Disability Insurance.</li>
<li>Medical, Dental &amp; Vision insurances</li>
<li>FSA, DCARE, Commuter Benefits</li>
<li>Supplemental Life, Hospital, Critical Illness and Legal Insurance</li>
<li>Health Savings Account</li>
<li>401(k) Retirement Plan (Employer Matching benefit)</li>
<li>Paid Time Off (Rollover Option) and Holidays</li>
<li>As Needed Sick Time</li>
<li>Tuition Reimbursement</li>
<li>Team Social Activities (We have fun!)</li>
<li>Employee Recognition</li>
<li>Employee Referral Program</li>
<li>Paid Parental Leave and Bereavement</li>
</ul>
<p>Verista collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant, see the privacy notice for further details.
</p><p>For more information about our company, please visit us at Verista.com</p></div></div>

5945 - GxP Instrument Systems Engineer / Senior Project Engineer

Dana-Farber Cancer Institute

<b>Job Ref:</b><br>
46280
<br><br>
<b>Location:</b><br>
450 Brookline Ave, Boston, MA 02215
<br><br>
<b>Category:</b><br>
IT/Informatics
<br><br>
<b>Employment Type:</b><br>
Full time
<br><br>
<b>Work Location:</b><br>
<b>Hybrid:</b> 2-3 days onsite/week
<br><br>
Overview
<br><br>
The Director for Technology Strategy and Solutions for Cell Therapies at Dana-Farber Cancer Institute will be instrumental in guiding the transition of the Cell Therapies system portfolio as we transition from our current clinical and digital partnership to a new collaborative partner and plan for our future cancer hospital. This role requires a deep understanding of the cell therapies domain, including the unique IT and digital needs associated with research, development, and clinical application of cell-based treatments. The role will partner with the business and technology stakeholders and lead the strategic planning and execution of the separation and re-architecture of IT systems. Ensuring the comprehensive digital solutions are positioned to support complex workflows and data management requirements across cell therapies dynamic stages of change is critical. This position demands a strong visionary leader with expertise in IT systems architecture and application delivery to navigate and align technology strategies with the Institute's plan and goals through this transformative transition.
<br><br>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
<br><br>
Responsibilities
<br><br>
Strategic Planning and Vision Development
<br><br>
Lead the strategic planning and execution of the cell therapies system portfolio during the IT transition to a new collaborative partner.
<br>Work closely with the VP of Cellular Therapies and other Institute leaders to develop a clear product and technology strategy, aligning with Institute goals, market trends, and client needs.
<br>Ensure the strategy supports key IT, cell therapy, and broader Institute performance indicators (KPIs), while identifying operational risks and providing mitigation strategies.
<br><br>
Technology and Application Planning
<br><br>
Develop and implement a comprehensive application plan that supports the cell therapies portfolio and aligns with clinical and operational goals.
<br>Build and execute a detailed work plan, evaluating critical paths, dependencies, and resource alignment.
<br>Oversee the evaluation, recommendation, and implementation of technology solutions to enhance clinical outcomes, operational efficiency, and research capabilities.
<br><br>
IT Architecture and System Integration
<br><br>
Oversee the design and implementation of new IT architecture, ensuring scalability, security, and compliance with healthcare regulations.
<br>Collaborate with cross-functional teams to ensure seamless transition and integration of digital systems, minimizing disruption to clinical operations.
<br><br>
Stakeholder Collaboration and Relationship Management
<br><br>
Manage relationships with key stakeholders, including clinical partners, vendors, and internal teams, to facilitate effective communication and collaboration.
<br>Provide domain expertise in evaluating strategic clinical services collaborations and partnerships involving technology oversight or delivery.
<br><br>
Leadership and Team Development
<br><br>
Provide strategic guidance and leadership to IT teams, fostering a culture of excellence and continuous improvement.
<br>Develop the team resource strategy, assessing the value of utilizing outsourced staff or managed service partnerships for specific talent needs.
<br><br>
Risk Management and Continuous Evaluation
<br><br>
Continuously evaluate issues and risks, providing mitigation plans to reduce their impact on the Institute.
<br>Identify technology needs and opportunities for innovation in collaboration with senior leadership, clinicians, researchers, and IT teams.
<br><br>
<b>SUPERVISORY RESPONSIBILITIES:</b><br>
No direct reports initially. Expect the need to build out a team/program structure and to manage a small to medium sized team.
<br>Oversee and direct both internal and external cross-functional project resources including temporary/contract staff and vendors.
<br><br>
Qualifications
<br><br>
Bachelor's degree in IT, Computer Science, Business Administration, or related field (advanced degree preferred).
<br>10 years of IT strategy/management experience required, including 5 years in senior leadership preferred.
<br>Expertise in large-scale IT transitions and system integrations (healthcare/life sciences preferred).
<br>Experience with manufacturing/product development systems (e.g., laboratory, pharma) preferred.
<br>Proficiency in laboratory/cell product technology, EHR systems, data management, and cybersecurity.
<br><br>
<b>KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:</b><br>
Expertise in IT systems architecture, application development, and digital strategy within healthcare, with strong knowledge of cell therapies, including operational, clinical, and regulatory aspects.
<br>Knowledge of GxP system requirements and validations.
<br>Proven leadership and project management skills to drive strategic initiatives, manage complex transitions, and execute effectively.
<br>Excellent communication, interpersonal, and negotiation skills to engage and influence stakeholders, foster collaboration, and build consensus across diverse teams.
<br>Analytical and problem-solving abilities focused on delivering innovative clinical and operational solutions.
<br>Familiarity with healthcare regulations and compliance standards (e.g., FDA, HIPAA) and the technology development lifecycle (requirements, design, testing, go-live).
<br>Curiosity, professionalism, adaptability, and the ability to lead through challenges with self-awareness, humility, and a strong work ethic.
<br>Strong planning, strategy, project management, and organizational skills in complex environments.
<br>Excellent organizational, facilitation, presentation, and conflict management skills, with the ability to manage shifting priorities and resources in a dynamic environment.
<br>Adherence to IS change management policies, with effective planning, communication, and stakeholder alignment.
<br><br>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
<br><br>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
<br><br>
EEOC Poster

Director, Cell Therapies Technology Strategy & Solutions

Avangrid

<div><div>Job Title: Senior Manager - Customer Research</div><div>
Reports to: Director - Digital and CX</div><div>
Reports in office, 5 days to Boston, MA or Orange, CT</div><div>
The salary range for this position is dependent on location and experience level ranging from $150,000 - 189,829</div><div></div><div>
Job Summary</div><div>
The position of Research Senior Manager sits within the CX and Digital transformation department that services all operating companies within Avangrid Networks business. Avangrid is part of Iberdrola, a global energy leader, the number-one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates. We&rsquo;re looking for an experienced leader who will ensure customer satisfaction and trust amongst Avangrid&rsquo;s family of leading brands. In this role, you will have exposure to the company Presidents, the Networks CEO and the wider executive team by providing strategic consultation in relation to the specialist field of customer insights. This roll will be responsible for leading the overall customer research and insight&rsquo;s function, managing the end to end research lifecycle and team, executive ownership of vendor relationships, setting the strategy, and directing activities to gather both qualitative and quantitative studies related to customer, brand, and UX research projects for Avangrid. This individual is an integral part of the Customer Experience and Digital Transformation management team and will be relied upon as a core team member and leader. This person will spearhead research programs to generate greater insights and knowledge of the business and customer satisfaction, continuously looking for ways to improve business operations, and ensuring that customers experience a seamless and best- in-class touchpoints when engaging with Avangrid. This position is intended for someone who is customer obsessed, consistently works to uncover opportunities to improve the brand&rsquo;s reputation, and can work cross-functionally to communicate how our customers feel across different touchpoints and experiences. With customer centricity as a key pillar of our business, we need someone who will be our customers&rsquo; greatest internal advocate. The scope will include surfacing issues and coordinating with the appropriate teams to solve, as well as identifying operational gaps which need immediate fixing to provide a better journey for our customers. We are looking for someone who is data-driven, and also understands the importance of empathy and compassion as it relates to serving customers. This person is excited to speak with customers and lead a research team that will support the needs of our customer base of 3M+ households. You&rsquo;ll be working on a national team alongside other team members focused on Quality, Product, Operations, Strategy and Journey Design to help achieve the team and company objectives. You will support research and customer experience strategy across all operating companies within the Avangrid company covering the current states of Maine, Connecticut, New York, Massachusetts.</div><div></div><div>
Key Responsibilities</div><ul><li>
Provide executive consultation to Networks CEO, Presidents and senior leaders on customer satisfaction trends and areas of opportunity for improvement.</li></ul><ul><li>
Lead team of researchers, providing leadership and guidance to ensure their success.</li></ul><ul><li>
Own the research and insights budget and supporting vendors and technology.</li></ul><ul><li>
Co-ordination of the development of strategic customer satisfaction improvement plans.</li></ul><ul><li>
Lead analysis of quantitative and qualitative data and presentation of findings in meaningful and easy to understand manner.</li></ul><ul><li>
Lead collaboration with UX designers and developers for optimal and timely resolu-tion of customer experience and recommendations.</li></ul><ul><li>
Lead design and execution of focus groups, field trials, and survey studies with end users.</li></ul><ul><li>
Lead heuristic expert evaluations and walkthroughs of customer feedback and in-sights across key touchpoints.</li></ul><ul><li>
Manage research vendors on externally assisted projects.</li></ul><ul><li>
Maintain quarterly reporting of JD Power rankings and NPS programming across Op-erating Companies and customer journeys.</li></ul><ul><li>
Own NPS (Net Promoter Score) &ndash; CSAT (Customer Satisfaction), and other customer metrics.</li></ul><ul><li>
Manage team of researchers, providing leadership and guidance to ensure their suc-cess.</li></ul><ul><li>
Track customer satisfaction across all channels of interaction.</li></ul><ul><li>
Review customer queries to determine root cause analysis and coordinate with teams to develop processes and products to mitigate such issues.</li></ul><ul><li>
Represent the company at industry events and conferences, and participate in thought leadership initiatives to build the company's reputation as a leader in the energy industry.</li></ul><ul><li>
Analyze customer feedback on product ranges and new releases.</li></ul><ul><li>
Document processes and issues, as well as customer compliments and complaints at a macro and micro level.</li></ul><ul><li>
Oversee the development and implementation of new processes and procedures for tracking and evaluating the results of research efforts.</li></ul><ul><li>
Gain a deep understanding of the customer experience and lifecycle.</li></ul><ul><li>
Scope and prioritize activities based on business and customer impact.</li></ul><ul><li>
Understand all company subsidiaries and product offerings.</li></ul><ul><li>
Represent the company by speaking with customers to solicit feedback on services and performance.</li></ul><ul><li>
Use customer insights and analytics to identify companywide improvements and pre-sent these to the team/senior stakeholder peers.</li></ul><ul><li>
Develop measurement framework to grow and analyze customer satisfaction and en-gagement.</li></ul><div></div><div>
Required Qualifications</div><ul><li>
BA in Research, Psychology or related field.</li></ul><ul><li>
Experience managing a research team.</li></ul><ul><li>
Minimum 12 years&rsquo; primary CX, research and or Marketing experience.</li></ul><ul><li>
Understanding of theories and principles of user-centered design, with an emphasis on mobile/native app design and connected experiences.</li></ul><ul><li>
Knowledge of qualitative and quantitative research methodologies.</li></ul><ul><li>
Experience building and running research practice supporting a diverse portfolio of products and services.</li></ul><ul><li>
Background with energy or utilities.</li></ul><ul><li>
Strong analytical and presentation skills.</li></ul><ul><li>
Background in Design Thinking preferred.</li></ul><ul><li>
In-depth knowledge of customer engagement channels and experience in a similar industry.</li></ul><ul><li>
Extensive experience in gathering and interpreting customer experience information.</li></ul><ul><li>
Strong problem-solving and interpersonal skills.</li></ul><ul><li>
Skilled at working effectively across teams.</li></ul><ul><li>
Strong customer-centric values with a patient, upbeat and positive attitude.</li></ul><ul><li>
Good attention to detail, versatility, and organizational skills.</li></ul><ul><li>
Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution.</li></ul><ul><li>
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.</li></ul><ul><li>
Established track record of exceeding targets, KPI&rsquo;s SLA&rsquo;s, in a quality led, legislative compliant environment.</li></ul><ul><li>
Excellent written and verbal communication skills.</li></ul><ul><li>
Demonstrate ability to motivate and communicate with others at all levels</li></ul><ul><li>
Proven ability to generate continuous improvement in daily operations.</li></ul><ul><li>
External awareness of the global utilities &amp; other industry to identify opportunities for the Iberdrola group.</li></ul><ul><li>
Data-driven mentality to approaching and prioritizing issues.</li></ul><ul><li>
Excellent communication and negotiation skills.</li></ul><ul><li>
Able to adapt and succeed in a changing environment.</li></ul><ul><li>
Passion for serving as the voice of the customer.</li></ul><ul><li>
Requirement to travel within Iberdrola/Avangrid operating areas as appropriate.</li></ul><div></div><div>
#LI-AM1</div><div>
#ONSITE</div><div>
Company:</div>
AVANGRID SERVICE COMPANY<div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.<br>
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <div>careers@avangrid.com</div>.</div><div></div><div>
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.</div><div></div><div>
Job Posting End Date:</div>
October-31-2025</div>

Senior Manager - Customer Research

Explore 93+ Senior digital editor in Boston this September. Find roles across top companies and apply now to boost your career.