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senior it support engineer

Creative Networks

About UsCreative Networks is an established and long-standing MSP.Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.Job DescriptionWe are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK. You will be working on the Service Desk.The role will suit someone who has been in 2nd Line Support for several years and is looking to take the next step. The ideal candidate will have a strong Desktop Support background and be keen to grow with us.Key Skills &amp; ExperienceThe successful candidate must be able to demonstrate the following key skills and experience:<ul><li>Excellent communication skills, both verbal and written.</li><li>Operates well unsupervised.</li><li>Takes ownership willingly.</li><li>Able to remain calm under pressure.</li><li>Manages customers&rsquo; expectations effectively.</li><li>Can explain highly complex technical issues in &ldquo;layman's&rdquo; terms.</li><li>Proficient fault finder and problem solver.</li><li>Flexible and adaptable to changing environments.</li><li>Is logical in approach.</li><li>Takes a long-term view.</li><li>Is helpful, fair and demonstrates a &ldquo;give and take&rdquo; attitude.</li><li>Demonstrate strong technical and personal leadership to colleagues.</li><li>Strong customer service focus &amp; strives to deliver service excellence.</li><li>Solid experience of 1st Line Support aspiring towards 2nd Line</li><li>Have experience in Router and Switch Installs.</li><li>Understanding of Networking principles.</li><li>Understanding of VOIP Telephony.</li><li>Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.</li></ul>Main Duties and Responsibilities<ul><li>Provide 2nd /3rd Line IT Support.</li><li>Support clients onsite.</li><li>Monitor Network &amp; Server Infrastructure.</li><li>Taking phone calls on the Service Desk, handling Service portal tickets and emails.</li><li>Respond to system failures in a timely manner.</li><li>Create and maintain procedures for new and existing processes.</li><li>Troubleshooting customer technical faults and driving fault resolution</li><li>Provide Project Management &amp; Support.</li><li>To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.</li><li>Identify trends in Service Desk calls and where appropriate perform root cause analysis.</li><li>Client service management and relationship building.</li></ul>In return we offerThis is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.<ul><li>Attractive salary &amp; benefits packages&ndash; we offer an attractive salary package.</li><li>Training and development</li></ul>Apply here https://app.willotalent.com/invite/Sylxl4/Job Type: Full-timePay: Rs75,000.00 - Rs180,000.00 per monthExperience:<ul><li>working in an MSP: 1 year (Required)</li><li>IT support: 2 years (Required)</li></ul>Language:<ul><li>Clear Fluent Western English Accent (Required)</li></ul>Work Location: In person

Senior IT Support Engineer

Inter Prompt Global

Responsibilities:<ul><li>Provide first- and second-line remote technical support for desktops, laptops, printers, mobile devices, and network connectivity to Field Engineers and end-users.</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network-related issues with Field Engineers to ensure minimal downtime and seamless operations.</li><li>Guide on-site technicians through step-by-step troubleshooting, hardware replacement, and configuration tasks.</li><li>Receive and analyze log files to identify root causes and create detailed action plans for resolution.</li><li>Assist in the installation, configuration, and maintenance of operating systems, applications, and security updates to keep systems secure and up to date.</li><li>Manage user accounts, access permissions, and system security controls to safeguard data and maintain compliance.</li><li>Support IT infrastructure, including servers, cloud platforms, and VPN connectivity, ensuring reliable performance and availability.</li><li>Document incidents, resolutions, and technical procedures to build a robust knowledge base for the team.</li><li>Prepare Root Cause Analysis (RCA) reports for recurring or critical issues.</li><li>Provide feedback and escalate unresolved issues to internal teams or vendors for further investigation.</li><li>Train and mentor engineers on troubleshooting techniques, tools, and best practices to enhance team capabilities.</li><li>Share knowledge and updates on emerging technologies, tools, and company processes.</li><li>Coordinate and oversee project tasks, ensuring alignment with timelines, deliverables, and client expectations.</li><li>Collaborate with on-site teams, technical teams, clients, and vendors to support successful project outcomes.</li><li>Maintain strong, professional, and positive relationships with clients by providing timely updates and clear communication.</li><li>Prioritize and manage multiple open tickets and tasks, ensuring efficient issue handling and resolution.</li></ul>Mandatory Requirements:<ul><li>Bachelor's degree in computer engineering, Networking, Telecommunication or relevant degree from a reputed university or institute</li><li>2 to 3 years of experience of working in a similar role</li><li>Strong technical skills network, system and problem-solving abilities</li><li>Excellent communication skills</li></ul>Preferred Requirements:<ul><li>Certifications/ Training like CCNA, MCP, MCSA are a plus.</li><li>Experience with servers, cloud, or virtualization.</li><li>Knowledge of firewalls, VPNs, and Security basics.</li><li>Familiarity with ticketing systems is a plus.</li><li>Strong documentation</li></ul>Job Type: Full-timeWork Location: In person

ideavillage(pvt.)Ltd

We are looking proven expertise in network and system administration within a BPO or call center environment. The ideal candidate will be responsible for managing IT infrastructure, ensuring stable connectivity, troubleshooting system issues, and supporting a team of 30&ndash;40 users to maintain seamless operationsAbout UsLumina Technologies (Private) Limited is a leading BPO and call center services provider, delivering high-quality lead generation and customer service solutions across the USA and Canada.We are registered with SECP, FBR, PTA, PSEB, and EOBI and hold a valid call center license from the Pakistan Software Export Board. Our commitment to excellence has made us a trusted partner for businesses seeking top-notch outsourcing solutions.Key Responsibilities<ul><li>Network Support: Ensure uninterrupted and reliable internet connectivity for voice calling (with and without VPN).</li></ul><ul><li>Server Configuration: Set up and manage servers for user monitoring and internet browsing management.</li></ul><ul><li>Internet Management: Handle ISP coordination (Nayatel, Multinet, PTCL) for smooth network operations.</li></ul><ul><li>Technical Support: Provide first-line technical assistance to users for hardware, software, and network-related issues.</li></ul><ul><li>System Maintenance: Install, configure, and maintain computer systems, servers, and network devices.</li></ul><ul><li>Hardware Support: Diagnose and resolve issues related to RAM, SSD, power supplies, and other system components.</li></ul><ul><li>Troubleshooting: Identify, analyze, and resolve technical problems to minimize downtime.</li></ul><ul><li>Inventory Management: Maintain and track IT equipment inventory.</li></ul><ul><li>Assigned Tasks: Execute additional IT-related duties as directed by management.</li></ul>Requirements<ul><li>Experience: Minimum 2&ndash;5 years of BPO / Call Center network management experience.</li></ul><ul><li>Technical Skills:</li></ul>o	Server configuration &amp; user monitoringo	VPN setup &amp; managemento	Network troubleshooting<ul><li>Education: Minimum Bachelor&rsquo;s degree in Information Technology</li></ul><ul><li>Preference: Prior experience in a call center or BPO environment is highly desirable.</li></ul>Benefits We Offer<ul><li>Competitive Salary: Rs. 70,000 &ndash; Rs. 80,000</li></ul><ul><li>EOBI Coverage</li></ul><ul><li>Travel Allowance</li></ul><ul><li>Paid Leaves</li></ul><ul><li>Performance-Based Bonuses</li></ul><ul><li>Career Growth Opportunities</li></ul>Location : G-8, IslamabadJob Type : Full-Time, OnsiteShift Timing : 08:00 PM &ndash; 05:00 AMSalary Range : Rs. 70,000 &ndash; Rs. 80,000Industry : Call CenterTotal Users Managed : 30&ndash;40Shortlisted candidates will be contacted for an initial screening followed by an interview.How to ApplyIf you meet the above criteria and are ready to advance your career, send your updated CV to: hr@luminatechnologies.pkJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Network Administrator-Call Center: 3 years (Required)</li></ul>Location:<ul><li>Islamabad G-8/Markaz (Required)</li></ul>Work Location: In person

Senior IT & Network Support Engineer-(Call Center Experince Only)

Avanza Solutions

We&rsquo;re Hiring: Senior Software Engineer (Java) &ndash; KarachiAvanza Solutions is looking for an experienced Senior Software Engineer (Java) with strong expertise in modern technologies to join our growing team in Karachi.Location: Karachi | Full-timeRequirements: &#9989; 5+ years of hands-on experience in software development &#9989; Strong expertise in Java / Java 8, Spring Boot, Microservices &#9989; Frontend experience with React.js &#9989; Proven ability to design, develop, and deliver scalable solutionsWhat We Offer: Opportunity to work on cutting-edge projects Collaborative and growth-oriented environment Career growth with a leading technology companyApply now by sending your CV to sana.naz@avanzasolutions.com#JavaJobs #KarachiJobs #SeniorSoftwareEngineer #SpringBoot #ReactJS #Microservices #AvanzaSolutionsJob Type: Full-timePay: Rs250,000.00 - Rs400,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon you can join us?</li><li>Do you have Strong expertise in Java / Java 8, Spring Boot, Microservices?</li><li>Do you have Frontend experience with React.js/ Angularjs</li></ul>Work Location: In person

Senior Software Engineer JAVA

T-Tech Solutions Pvt Ltd

We are seeking a motivated and enthusiastic IT Support Engineer Intern to join our IT team. This is an excellent opportunity for fresh graduates or individuals with up to 2 years of experience in IT support to gain hands-on experience in a professional environment. The intern will assist with technical support, troubleshooting, and maintenance of hardware and software systems.Key Responsibilities:<ul><li>Provide first-level technical support for desktops, laptops, printers, and other IT equipment.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Assist in installing, configuring, and maintaining operating systems and applications.</li><li>Support users with Microsoft Office, email, and internet connectivity issues.</li><li>Log and track support tickets using the helpdesk system.</li><li>Assist in setting up new user accounts and workstations.</li><li>Ensure timely resolution of IT support requests.</li><li>Perform routine maintenance and system updates.</li><li>Assist with documentation of IT procedures and inventory management.</li></ul>Requirements:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (Fresh graduates are encouraged to apply).</li><li>Up to 2 years of experience in IT support or similar role (preferred but not required).</li><li>Basic knowledge of Windows OS, networking, and common office applications.</li><li>Strong problem-solving skills and a willingness to learn.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Passion for technology and a proactive attitude.</li></ul>Preferred Skills (Optional):<ul><li>Familiarity with Active Directory and Office 365.</li><li>Basic knowledge of cybersecurity principles.</li><li>Exposure to ticketing/helpdesk systems.</li></ul>Benefits:<ul><li>Hands-on experience in a real-world IT environment.</li><li>Mentorship and training from experienced IT professionals.</li><li>Potential for full-time employment based on performance.</li><li>Internship certificate upon successful completion.</li></ul>Job Type: Full-timePay: Rs25,000.00 per monthWork Location: In person

IT SUPPORT ENGINEER INTERNSHIP

Rapid Labs

Senior Machine Learrning EngineerRapid Labs is a dynamic leader in the AI revolution, dedicated to crafting groundbreaking solutions that redefine industries such as Retail, Healthcare, Legal, and Finance. With expertise in technologies like Computer Vision, Natural Language Processing, and AI-powered Chatbots, we aim to elevate user experiences and streamline business operations. Join us on our mission to leverage artificial intelligence for impactful change and a better tomorrow!Job Overview:We are seeking a highly skilled and experienced Senior Machine Learning Engineer to join our team during the night shift. The ideal candidate will be responsible for designing, developing, and deploying machine learning models and systems that will enhance our product offerings. This role requires a deep understanding of machine learning algorithms, data processing techniques, agentic-ai and software development.Key Responsibilities:<ul><li>Lead the design and implementation of machine learning models and algorithms.</li><li>Collaborate with data scientists, engineers, and product managers to integrate models into production systems.</li><li>Optimize and scale machine learning models for performance and reliability.</li><li>Conduct data analysis, preprocessing, and feature engineering to support model development.</li><li>Stay up-to-date with the latest research and advancements in machine learning and AI.</li><li>Mentor junior engineers and contribute to the overall growth of the ML team.</li><li>Work during night hours to support global teams and ensure timely delivery of projects.</li></ul>Required Skills &amp; Qualifications:<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science, Mathematics, or a related field.</li><li>Experience: Minimum of 5 years of experience in machine learning, data science, or a related field.</li><li>Technical Skills: Proficiency in programming languages such as Python</li><li>Strong knowledge of machine learning frameworks</li><li>Experience with cloud platforms such as AWS, GCP, or Azure.</li><li>Hands-on experience on agentic frameworks such as LangChain, LangGraph, and MCP servers.</li><li>LLM and Agentic Applications evaluation techniques and stacks</li><li>Solid understanding of data structures, algorithms, and software engineering principles.</li><li>Expertise in model deployment and monitoring.</li></ul>Soft Skills: Strong problem-solving and analytical skills.<ul><li>Excellent communication and teamwork abilities.</li><li>Ability to work independently with minimal supervision.</li><li>Adaptability to night shift working hours.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary and fringe benefits.</li><li>Paid Time off</li><li>Leaves encashment</li><li>EOBI</li><li>Company-sponsored courses for continuous learning and career growth</li><li>Professional Development</li><li>Career Advancement</li><li>Team Building Activities</li><li>Innovative Work Environment</li><li>Work-Life Balance</li><li>Company trips</li><li>Wellness Programs</li><li>Performance based promotion</li></ul>Location: Blue Area IslamabadOffice Hours: 05:00 PM to 02:00 AM (Monday to Friday) &ndash; US ShiftJob Type: Full-timeApplication Question(s):<ul><li>How many years of full-time professional experience do you have working as an AI/ML Engineer?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>How many days of notice period are you required to serve with your current employer?</li><li>Do you have hands-on experience deploying AI/ML models into production environments?</li><li>Have you used containerization or orchestration tools (e.g., Docker, Kubernetes) for ML model deployment?</li><li>Do you have experience deploying models on cloud platforms such as AWS, Azure, or GCP?</li><li>Have you managed the end-to-end lifecycle of an ML model (training, deployment, monitoring)?</li><li>Do you have experience with CI/CD pipelines for ML model deployment?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Senior AI/ML Engineer

Maeme's Limited

We're Hiring: AGI AgentsPosition: Senior Agentic AI Engineer (AGI Agents)Location: Islamabad, Pakistan (On-Site)Full-TimeMaeme&rsquo;s Piri Piri, a rapidly growing international food brand, is expanding its technological frontier by integrating intelligent systems into its operations. We're looking for visionary talent to join our Islamabad-based innovation team as Senior Agentic AI Engineers, helping us develop and deploy cutting-edge AGI agents across a variety of business functions&mdash;from automation and customer interaction to intelligent decision-making.As a Senior Agentic AI Engineer, you&rsquo;ll lead the design, development, deployment, and optimization of autonomous AI agents (AGI-level systems) capable of reasoning, planning, and executing complex tasks with minimal human intervention.Key Responsibilities:Own and ship production AI agents that run our operations, marketing, and customer care. You&rsquo;ll design planner&rarr;executor agents with tool use, long-term memory, human-in-the-loop approvals, and strict guardrails.<ul><li>Build agents that read POS/Delivery data, trigger alerts, draft POs, optimise ads, and resolve complaints within caps.</li></ul><ul><li>Design RAG over SOPs/allergens; implement tool schemas &amp; memory stores.</li></ul><ul><li>Ship APIs/services with logging, metrics, audit trails, and GDPR compliance.</li></ul>Requirements:Bachelor's or Master's degree in Computer Science, AI, Data Science, or a related field.<ul><li>Python (expert), TypeScript/Node (strong), SQL (proficient), Docker.</li></ul><ul><li>LangGraph/LangChain, vector DBs (Pinecone/Weaviate/FAISS), OpenAI/Anthropic APIs.</li></ul><ul><li>Postgres, Redis/queues, AWS/GCP basics, OAuth2/RBAC, Secrets Manager.</li></ul><ul><li>Shipped at least one agentic system in production with approvals &amp; caps.</li></ul>Apply now: Send your Resume at&middot; E.mail: hhtechsolution01@gmail.com&middot; WhatsApp: +923174967217&middot; Inbox: www.linkedin.com/in/h-h-tech-solution-09722b321Job Type: Full-timeWork Location: In person

Senior Agentic AI Engineer (AGI Agents)

Explore 603+ Senior it support engineer in Islamabad this September. Find roles across top companies and apply now to boost your career.

603 senior it support engineer jobs IN Islamabad

Senior IT Support Engineer

Senior IT Support Engineer

Senior IT & Network Support Engineer-(Call Center Experince Only)

Senior Software Engineer JAVA

IT SUPPORT ENGINEER INTERNSHIP

Senior AI/ML Engineer

Senior Agentic AI Engineer (AGI Agents)