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customer support specialist Jobs in Cairo

customer support specialist

senior support engineer

sonnen Egypt

<div>
 
 Standort
 
 
 
 Cairo, EG
 
 
 
 Stellen-ID
 
 : 4988
 
 
 At the earliest date possible we are looking for support for our #teamsonnen
 
 
 Clean and affordable energy for all is one of the greatest challenges of our time. Sonnen has been committed to this mission since 2010 and is now represented in Europe, the USA and Australia with over 1,000 team members globally. In Germany, our offices are located in the beautiful Wildpoldsried (Allg&auml;u) and the vibrating heart of Berlin Kreuzberg.
 
 
 At sonnen, we are building the energy system of the future. To this end, we are developing new technologies and business models that have not existed before. Whether intelligent power storage, virtual power plants or digital services - we set the trends of a new energy world. That means, among other things, the inexpensive production and storage of renewable energy and the intelligent networking of producers and consumers. sonnen thereby gives people around the world the opportunity to become independent of fossil fuels and conventional energy supplier.
 
 
 We are growing steadily and are looking for people who want to join us in our vision of clean and affordable energy for all while making a positive impact on climate change.
 
 
 We are seeking a Data Engineer (m/f/d) to join our team and play a pivotal role in enabling our Business Intelligence and Data Science teams. As a Data Engineer, you will be responsible for maintaining and enhancing our AWS-based analytics platform, provisioning data from various sources, and enabling the development and stable operation of analytical solutions. We&rsquo;re looking for someone who shares our values, who isn&rsquo;t afraid to challenge existing processes, and who would like to work on innovative solutions in a fast-moving environment. If this sounds like you, then don&rsquo;t hesitate to get in touch.
 
 
 
 What you will do to help drive the energy transition:
 
 
 
 <ul>
 <li>
 (Senior) Define and design the architecture of our analytics platform, ensuring scalability, performance, and reliability.
 </li>
 <li>
 You design and build scalable data pipelines, ETL processes, and data lake and data warehousing solutions to support our analytics solutions.
 </li>
 <li>
 You develop and maintain data integration processes with a variety of structured and unstructured data sources.
 </li>
 <li>
 You implement, test, and maintain infrastructural components of sonnen&rsquo;s analytics platform and deploy and maintain data models.
 </li>
 <li>
 You implement data quality checks and monitoring mechanisms to ensure accuracy, completeness, and consistency of data.
 </li>
 <li>
 You define coding principles and support data scientists and analysts in implementing algorithms into operational solutions.
 </li>
 <li>
 Adhere to stringent quality assurance and documentation standards, utilizing version control and code repositories such as Gitlab.
 </li>
 <li>
 You stay up to date with emerging trends and technologies in data engineering and assess their potential applications to our business needs.
 </li>
 <li>
 (Senior) Share your knowledge by coaching/pair coding with more junior engineers.
 
 
 </li>
 </ul>
 
 What You Will Need On That Journey
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or a related technical field.
 </li>
 <li>
 +3 years of relevant employment experience in roles such as Data Scientist, Data Engineer, or Data Architect.
 </li>
 <li>
 +3 years of experience with ETL tools, Data Modeling, and Data Architecture.
 </li>
 <li>
 Experience with Big Data technologies such as Hadoop, Hive, and Spark.
 </li>
 <li>
 Ability to translate organizational goals into technical solutions.
 </li>
 <li>
 Experience with Infrastructure as Code (experience in Terraform and Ansible are a plus).
 </li>
 <li>
 Proficiency in Python, SQL, and NoSQL.
 </li>
 <li>
 Excellent communication and project management skills.
 
 
 </li>
 </ul>
 
 Stellensegment:
 
 Data Warehouse, Quality Assurance, Computer Science, Database, Project Manager, Technology
</div>

Senior Data Engineer (m/f/d)

Coca-Cola HBC

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Egypt, Cairo.
 
 
 
 
 
 
 The Senior ServiceNow Engineer
 
 is responsible for configuring, customizing, and optimizing the ServiceNow platform to support business objectives and ensure the successful implementation of solutions across ITSM, HRSD, CSM, and SPM, with a strong emphasis on configuration over coding while adhering to platform best practices and technical standards. This role works closely with business stakeholders, product managers, and developers to translate requirements into functional solutions, while also contributing to automation initiatives, platform enhancements, and process improvements that drive operational efficiency.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 
 ServiceNow Configuration &amp; Implementation
 
 
 
 &bull; Configure and customize ServiceNow applications to align with business processes and ITSM best practices.
 
 
 &bull; Implement Business Rules, UI Policies, Client Scripts, Flow Designer, and Workflows to enhance platform functionality.
 
 
 &bull; Support Service Catalog, Request Fulfillment, and CMDB maintenance, ensuring accurate and reliable data.
 
 
 &bull; Assist in integrating ServiceNow with enterprise systems using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Ensure solutions are scalable, maintainable, and compliant with IT governance and security policies.
 
 
 
 Technical Collaboration &amp; Support
 
 
 
 &bull; Work closely with business analysts and product managers to understand requirements and translate them into technical configurations.
 
 
 &bull; Collaborate with Senior Configuration Leaders and Developers to implement ServiceNow enhancements.
 
 
 &bull; Troubleshoot and resolve configuration-related issues, ensuring platform stability and performance.
 
 
 &bull; Assist in testing, validation, and deployment of ServiceNow updates and new functionalities.
 
 
 
 Process Optimization &amp; Automation
 
 
 
 &bull; Identify opportunities to streamline processes using Flow Designer, Business Rules, and Orchestration.
 
 
 &bull; Support data quality initiatives and maintain CMDB integrity to improve system reliability.
 
 
 &bull; Participate in ServiceNow upgrade testing, ensuring platform compatibility with new releases.
 
 
 
 Documentation &amp; Knowledge Sharing
 
 
 
 &bull; Maintain technical documentation, including configuration guides, test cases, and process workflows.
 
 
 &bull; Support user training and knowledge sharing to improve platform adoption.
 
 
 &bull; Contribute to internal best practices and governance documentation.
 
 
 
 Continuous Improvement &amp; Learning
 
 
 
 &bull; Stay updated with ServiceNow platform releases and industry trends, proactively identifying areas for enhancement.
 
 
 &bull; Work towards ServiceNow certifications and expand technical expertise.
 
 
 &bull; Engage in learning opportunities and technical mentoring from senior team members.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Engineering, Information Technology, or a related field.
 
 
 &bull; 3-5 years of experience in ServiceNow configuration and implementation.
 
 
 &bull; Hands-on experience in ITSM and exposure to HRSD, CSM, or SPM is a plus.
 
 
 &bull; ServiceNow Certified System Administrator (CSA) &amp; Certified Application Developer (CAD) certification.
 
 
 &bull; Familiarity with JavaScript, Glide API, Flow Designer, Business Rules, and Client Scripts.
 
 
 &bull; Understanding of ServiceNow integrations using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Basic experience with Performance Analytics, dashboards, and reporting in ServiceNow.
 
 
 &bull; Strong problem-solving and analytical skills, with the ability to follow structured development guidelines.
 
 
 &bull; Exposure to Agile/Scrum methodologies and experience working in an enterprise environment.
 
 
 &bull; Strong attention to detail, time management, and ability to work under deadlines.
 
 
 &bull; Fluent in English (verbal and written), with good communication and stakeholder engagement skills.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Senior ServiceNow Engineer

Integrant, Inc.

<div>
 
 
 We're Hiring!
 
 
 
 Integrant is looking for a Senior/Principal Application Support Engineer to join our team!
 
 
 
 Kindly find below the profile/Job Description for this position:
 
 
 <ul>
 <li>
 Create efficient complex T-SQL queries to create the reports requested by the client
 </li>
 </ul>
 <ul>
 <li>
 Trace, verify and fix data issues when needed
 </li>
 </ul>
 <ul>
 <li>
 Ability to design and implement stored procedures, functions, and triggers based on the client's business requirements
 </li>
 </ul>
 <ul>
 <li>
 Carry out the end of month database operations
 </li>
 </ul>
 <ul>
 <li>
 Resolve customers' online issues in a clear, courteous and straightforward manner
 </li>
 </ul>
 <ul>
 <li>
 Demonstrate professionalism and courtesy with customers
 </li>
 </ul>
 <ul>
 <li>
 Identify and solve technical issues with a variety of diagnostic tools
 </li>
 </ul>
 <ul>
 <li>
 Follow up with clients to ensure optimal customer satisfaction
 </li>
 </ul>
 <ul>
 <li>
 Conducting a knowledge Transfer session with all Operation team in order to enhance their technical skills to meet the customer need
 </li>
 </ul>
 <ul>
 <li>
 Follow the 24/7 on call process to fit the customer needs
 </li>
 </ul>
 <ul>
 <li>
 Follow up with development teams in order to provide fixes for live issues
 </li>
 </ul>
 <ul>
 <li>
 Perform necessary system sanity checks after every release to insure system stability
 
 </li>
 </ul>
 
 Requirements
 
 
 <ul>
 <li>
 6 years of relevant experience
 </li>
 </ul>
 <ul>
 <li>
 Proven experience working in production environments and handling sensitive data
 </li>
 </ul>
 <ul>
 <li>
 Ability to create, manage and run SQL jobs and scheduled tasks
 </li>
 </ul>
 <ul>
 <li>
 Hands-on experience in T-SQL and writing queries (select, updates, joins, insert, etc.)
 </li>
 </ul>
 <ul>
 <li>
 Ability to analyze and tune query execution plan and fix performance issues
 </li>
 </ul>
 <ul>
 <li>
 Ability to manage maintenance plans and backups
 
 </li>
 </ul>
 
 Benefits
 
 
 <ul>
 <li>
 Salary paid in USD
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Premium location in Maadi
 </li>
 <li>
 Social insurance
 </li>
 </ul>
</div>

Principal - Application Support Engineer

Bosta

<div>
 
 Company Overview:
 
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, and logistics and facilitate financing.
 
 
 
 About Our Engineering.
 
 
 
 Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.
 
 
 For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.
 
 
 As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.
 
 
 
 Here's what you'll be doing at Bosta:
 
 
 
 <ul>
 <li>
 Monitor, maintain, and optimize database performance
 </li>
 <li>
 Troubleshoot and resolve database-related issues
 </li>
 <li>
 Ensure data integrity and implement security measures
 </li>
 <li>
 Collaborate with the development team to support database design and architecture
 </li>
 <li>
 Manage database backups, restorations, and disaster recovery processes
 </li>
 <li>
 Perform regular database updates, patches, and upgrades
 </li>
 <li>
 Document database processes, standards, and procedures
 
 
 
 </li>
 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field
 </li>
 <li>
 0-1 year of experience as a Database Support Engineer or in a similar role
 </li>
 <li>
 Exceptional problem-solving skills
 </li>
 <li>
 Proficiency in using structured and unstructured databases
 </li>
 <li>
 Excellent communication skills
 
 </li>
 </ul>
</div>

Junior Software Support Engineer (Fulfillment)

KMT for Industrial Services

<div>
 
 🔥 We&rsquo;re Hiring: Senior Sales Engineer &ndash; Oil &amp; Gas 🔥
 
 
 
 
 
 KMT for Industrial Services, the trusted agent of Rockwell Automation solutions and products in Egypt, is seeking a talented Senior Sales Engineer to join our team.
 
 
 We deliver cutting-edge automation solutions and services that empower factories and industrial sectors &mdash; with a special focus on the oil &amp; gas industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify and develop new business opportunities in the oil &amp; gas sector.
 </li>
 <li>
 Promote and sell Rockwell Automation products and solutions.
 </li>
 <li>
 Build strong relationships with clients, ensuring technical and commercial support.
 </li>
 <li>
 Achieve sales targets and contribute to business growth.
 </li>
 <li>
 Work closely with engineering and project teams to deliver tailored solutions.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Power or Mechatronics Engineering.
 </li>
 <li>
 5+ years of sales experience in oil &amp; gas, industrial automation, or related fields.
 </li>
 <li>
 Strong technical knowledge in automation solutions.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 </ul>
 
 
 
 
 
 
 
 📍 Location: Maadi, Cairo, Egypt
 
 
 At KMT, you&rsquo;ll be part of a team driving Egypt&rsquo;s industrial future with Rockwell Automation technology.
 
 
 
 
 
 👉 Apply now by sending your CV via LinkedIn Or via email hr@kmt4is-eg.com with subject line: Senior Sales Engineer &ndash; Oil &amp; Gas.
 
 
 
 
 
 
 
</div>

Senior Sales Engineer (Oil & Gas)

Innovo Group

<div>
 Role Purpose
 
 The Infrastructure Senior BIM Engineer is responsible for overseeing the planning, design, and implementation of infrastructure projects, including roads, bridges, utilities, and other large-scale civil engineering works. This role involves managing technical aspects of projects from inception to completion, ensuring compliance with regulatory standards, and optimizing performance within project timelines and budgets. The Infrastructure Senior Engineer plays a key role in collaborating with multi-disciplinary teams, providing technical leadership, and ensuring quality and safety standards are met.
 
 Key Accountabilities
 <ul>
 <li>
 Revising the Infrastructure design drawings and specifications, start shop drawings preparation, RFI, sketches... etc., till as-built drawings in the Final stage of the project &amp; provide revised prototypes, templates to be distributed within the team members to follow.
 </li>
 <li>
 Achieve the project assigned time schedule plan with target dates &amp; goals.
 </li>
 <li>
 Prepare and submit RFIs &amp; follow up replies &amp; overdue reviewing submittals to be reported.
 </li>
 <li>
 Technical reporting/ escalation of technical opened issues in all packages assigned.
 </li>
 <li>
 Support assigned team to achieve target plans with illustration of goals &amp; achievement requirements in preparation of shop drawings &amp; any technical requirements submission.
 </li>
 <li>
 Support Coordination between all trades (Civil/MEP).
 </li>
 <li>
 Plan time frame of shop drawing issuance with "WBS" work breakdown schedule tasks and assign on subordinates.
 </li>
 <li>
 Review detailed shop drawings aligned with project structural/ MEP drawings and follow guidance/comments from direct managers to issue the final shop drawings &amp; technical directions.
 </li>
 <li>
 Ensure the amendment of consultant&rsquo;s comments on the shop drawings further rev. &amp; consider all updated data through RFIs replies or SWI received.
 </li>
 <li>
 Provide Technical induction to assigned Trainee.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in construction Civil engineering Infrastructure.
 </li>
 <li>
 A minimum of +5-4 years&rsquo; experience.
 </li>
 <li>
 Outstanding communication and interpersonal abilities.
 </li>
 <li>
 Excellent Command of English language skills.
 </li>
 <li>
 BIM knowledge is a must.
 </li>
 <li>
 PMP Certification is a plus.
 </li>
 </ul>
</div>

Senior Technical Engineer

<div>
 Role Purpose
 
 The Infrastructure Senior BIM Engineer is responsible for overseeing the planning, design, and implementation of infrastructure projects, including roads, bridges, utilities, and other large-scale civil engineering works. This role involves managing technical aspects of projects from inception to completion, ensuring compliance with regulatory standards, and optimizing performance within project timelines and budgets. The Infrastructure Senior Engineer plays a key role in collaborating with multi-disciplinary teams, providing technical leadership, and ensuring quality and safety standards are met.
 
 Key Accountabilities
 <ul>
 <li>
 Revising the Infrastructure design drawings and specifications, start shop drawings preparation, RFI, sketches... etc., till as-built drawings in the Final stage of the project &amp; provide revised prototypes, templates to be distributed within the team members to follow.
 </li>
 <li>
 Achieve the project assigned time schedule plan with target dates &amp; goals.
 </li>
 <li>
 Prepare and submit RFIs &amp; follow up replies &amp; overdue reviewing submittals to be reported.
 </li>
 <li>
 Technical reporting/ escalation of technical opened issues in all packages assigned.
 </li>
 <li>
 Support assigned team to achieve target plans with illustration of goals &amp; achievement requirements in preparation of shop drawings &amp; any technical requirements submission.
 </li>
 <li>
 Support Coordination between all trades (Civil/MEP).
 </li>
 <li>
 Plan time frame of shop drawing issuance with "WBS" work breakdown schedule tasks and assign on subordinates.
 </li>
 <li>
 Review detailed shop drawings aligned with project structural/ MEP drawings and follow guidance/comments from direct managers to issue the final shop drawings &amp; technical directions.
 </li>
 <li>
 Ensure the amendment of consultant&rsquo;s comments on the shop drawings further rev. &amp; consider all updated data through RFIs replies or SWI received.
 </li>
 <li>
 Provide Technical induction to assigned Trainee.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in construction Civil engineering Infrastructure.
 </li>
 <li>
 A minimum of 5 years&rsquo; experience.
 </li>
 <li>
 Outstanding communication and interpersonal abilities.
 </li>
 <li>
 Excellent Command of English language skills.
 </li>
 <li>
 BIM knowledge is a must.
 </li>
 <li>
 PMP Certification is a plus.
 </li>
 </ul>
</div>

Technical Engineer

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