associate customer service specialist Jobs in Cairo

associate customer service specialist

customer experience representative Jobs in Cairo

customer experience representative

customer service consultant Jobs in Cairo

customer service consultant

customer service coordinator Jobs in Cairo

customer service coordinator

customer service manager

customer support specialist

ETISAL International Group

<div>
 
 We are seeking a highly motivated Customer Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service to our English-speaking clients, effectively resolving inquiries, and ensuring customer satisfaction in a fast-paced outsourcing environment.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high-quality customer support via phone, email, and chat for English-speaking clients.
 </li>
 <li>
 Resolve customer inquiries, complaints, and issues in a prompt and efficient manner.
 </li>
 <li>
 Maintain a deep understanding of our products and services to provide accurate information to clients.
 </li>
 <li>
 Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 </li>
 <li>
 Document all customer interactions accurately and efficiently in the CRM system.
 </li>
 <li>
 Collaborate with team members and other departments to enhance the customer experience.
 </li>
 <li>
 Participate in training and development programs to improve product knowledge and customer service skills.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service or support roles, preferably in an outsourcing or offshoring environment.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically under pressure.
 </li>
 <li>
 Proficiency in using customer support software and CRM systems.
 </li>
 <li>
 Ability to work flexible hours, including shifts if necessary.
 </li>
 <li>
 Strong interpersonal skills and a customer-centric attitude.
 </li>
 <li>
 High level of patience and empathy towards customers.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 </li>
 <li>
 Paid training
 </li>
 <li>
 </li>
 <li>
 Social insurance
 </li>
 <li>
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 </li>
 <li>
 Fast-paced work environment
 </li>
 </ul>
</div>

Customer Support Specialist (English Account)

invygo

<div>
 
 About Invygo
 
 
 
 Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
 
 
 Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
 
 
 Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
 
 
 invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
 
 
 
 At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
 
 
 
 
 About The Role
 
 
 
 This hybrid role is designed to support both our customers and the operations team during critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.
 
 
 
 What You Will Do as an Operation Specialist:
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experiences in every interaction, whether with customers, car dealers, or your Invygo teammates
 </li>
 <li>
 Manage and resolve a high volume of requests and complaints with confidence and efficiency
 </li>
 <li>
 Collaborate with cross-functional teams, including engineering, data, and marketing, to develop new processes and products that enhance the customer experience
 </li>
 <li>
 Handle daily WhatsApp requests from dealers, ensuring timely and accurate responses
 </li>
 <li>
 Support the operations team in managing escalated scenarios and provide solutions to complex issues
 </li>
 <li>
 Occasionally handle challenging customer interactions, both in-person and over the phone, requiring strong customer service experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What We Want:
 
 
 
 <ul>
 <li>
 Bachelor's degree with experience in Customer Experience (CX) or the hospitality industry
 </li>
 <li>
 Proficiency in both English and Arabic, with strong verbal and written communication skills
 </li>
 <li>
 Excellent computer skills, including experience with Office, Google Suite, or other platforms
 </li>
 <li>
 Strong troubleshooting, multitasking, and organizational abilities
 </li>
 <li>
 The ability to structure your day effectively to meet targets
 
 
 </li>
 </ul>
 
 What We Like:
 
 
 
 <ul>
 <li>
 A passion for helping people and outstanding communication skills
 </li>
 <li>
 Comfort working in a startup environment with an understanding of startup methodologies (e.g., Agile, Sprint)
 </li>
 <li>
 High attention to detail and the ability to work at a fast pace
 </li>
 <li>
 A positive, can-do attitude, taking ownership of ongoing issues and going the extra mile to solve root causes
 </li>
 <li>
 A strong team player who enjoys working both independently and collaboratively
 </li>
 </ul>
</div>

Operations Specialist

DHL Express

<div>
 
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 </li>
 </ul>
 
 
 Operational Coordination
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Account Manager
 
 to support our growing client base. In this role, you will manage a portfolio of small accounts, ensuring customer satisfaction, retention, and incremental revenue through cross-selling and upselling minor features. You will also support the broader account management team with insights, reporting, and CRM updates.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Manage a portfolio of small accounts, ensuring strong customer satisfaction and retention
 </li>
 <li>
 Identify upsell and cross-sell opportunities for add-ons and minor feature upgrades
 </li>
 <li>
 Maintain accurate CRM records for client interactions and updates
 </li>
 <li>
 Support the account management team with insights, coordination, and reporting
 </li>
 <li>
 Escalate customer concerns to senior account managers when needed
 </li>
 <li>
 Participate in product and feature training to enhance upsell effectiveness
 </li>
 <li>
 Build positive relationships with clients by serving as their first point of contact
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
 </li>
 <li>
 Minimum 2 year of experience in customer support, sales, or account coordination
 </li>
 <li>
 Strong interpersonal, communication, and follow-up skills
 </li>
 <li>
 Willingness to learn, grow, and progress into senior roles
 </li>
 <li>
 Familiarity with CRM tools (preferred)
 </li>
 <li>
 Proficiency in English (mandatory); Arabic and/or French is a strong plus
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Dynamic, collaborative, and supportive culture
 </li>
 <li>
 Partner with clients across the GCC and MENA region
 </li>
 <li>
 Contribute to a fast-growing SaaS company shaping the future of customer communication
 </li>
 <li>
 Clear growth pathways within the account management career track
 </li>
 <li>
 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Manager

Careers

<div>
 
 
 we are Hiring Customer Service representatives for our new launching account!!
 
 
 
 
 French speakers!!
 
 
 
 
 
 
 Are you a highly fluent French and English speaker looking to launch or advance your career in Customer Service?&nbsp;
 
 IntouchCX Egypt
 
 &nbsp;is hiring dedicated and talented&nbsp;
 
 Customer Service Representatives
 
 &nbsp;to join our team on a key French-language account!
 
 
 We are looking for motivated graduates ready to deliver exceptional support in a fast-paced, growth-oriented environment.
 
 
 
 
 
 
 
 Key responsibilities :
 
 
 
 &nbsp;Respond promptly and accurately to customer inquiries via phone, live chat, and email.
 
 
 Develop and maintain a deep understanding of the company&rsquo;s products and services to effectively resolve complex customer inquiries and concerns.
 
 
 &nbsp;Accurately document all customer interactions and feedback for future reference and continuous improvement.
 
 
 &nbsp;Work closely with cross-functional teams to escalate and resolve issues, ensuring a seamless and enhanced customer experience.
 
 
 
 
 Requirements:
 
 
 
 &nbsp;
 
 Language Proficiency:
 
 &nbsp;
 
 Fluency in both French and English is a strict requirement.
 
 
 <ul>
 <li>
 
 &nbsp; Graduates
 
 only are welcome to Apply
 </li>
 <li>
 &nbsp;
 
 Shift Flexibility:
 
 &nbsp;Ability to work a 9-hour rotational shift (including a 1-hour break) with 2 days off per week.
 </li>
 </ul>
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 &nbsp;
 
 Competitive Compensation:
 
 &nbsp;Salary of&nbsp;
 
 30,000 EGP Gross
 
 &nbsp;per month, plus performance-based commissions.
 </li>
 <li>
 &nbsp;
 
 Transportation:
 
 &nbsp;Convenient transportation provided from multiple points across Cairo and Giza.
 </li>
 <li>
 &nbsp;
 
 Environment:
 
 &nbsp;A supportive, dynamic, and professional workplace committed to your career growth.
 </li>
 <li>
 Social and Medical insurance
 </li>
 </ul>
 
 
 
 
 
 LOCATION:
 
 &nbsp;Sheikh Zayed, 6th of October
 
 
 If you are a driven individual with excellent communication skills ready to make a significant impact, we encourage you to apply!
 
 
 
 Take the next step in your career with IntouchCX. Apply now!
 
 
</div>

CSR French Account (wave 1)

instashop

<div>
 
 
 About InstaShop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 🌟
 
 
 
 
 
 
 About the role
 
 
 
 By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.
 
 
 
 
 
 
 Primary responsibilities
 
 
 
 
 
 <ul>
 <li>
 To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
 </li>
 <li>
 Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
 </li>
 <li>
 To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
 </li>
 <li>
 To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
 </li>
 <li>
 To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
 </li>
 <li>
 To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet
 </li>
 <li>
 To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1-2 years relevant Customer Service experience, call center experience a plus
 </li>
 <li>
 Structured thinking &amp; organizational skills
 </li>
 <li>
 Be responsible &amp; efficient
 </li>
 <li>
 Self-motivated with demonstrated flexibility &amp; adaptability in intense situations
 </li>
 <li>
 Strong oral, written &amp; verbal communication skills in English
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Early graduate with a Business background
 </li>
 <li>
 Basic knowledge of relevant IT systems
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

Bupa

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

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