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customer support specialist

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Customer Service Specialist

ZIWO

<div>
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; Product)
 
 
 
 📍
 
 Location:
 
 The Greek Campus, Downtown Tahrir Square, Cairo
 
 
 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Onboarding &amp; Delivery Team | Revenue Department
 
 
 💻
 
 Work Setup:
 
 On-site
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; VoIP)
 
 to join our Cairo team. In this role, you will support the remote technical onboarding of new ZIWO clients by combining SaaS product onboarding with foundational networking and VoIP configuration.
 
 
 You&rsquo;ll work closely with customers to ensure their environments are technically ready, assist with platform activation, and validate network setups remotely to ensure a smooth and successful launch. This role focuses on
 
 product onboarding and technical validation
 
 and does not involve onsite infrastructure implementation.
 
 
 This is a great opportunity for candidates with a networking or telecom background who are looking to grow within a cloud communication and SaaS environment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Support remote onboarding sessions and coordinate technical activation with clients
 </li>
 <li>
 Assist customers in configuring ZIWO platform setups based on their business needs
 </li>
 <li>
 Perform basic technical readiness checks including network and VoIP validation
 </li>
 <li>
 Assist with SIP configuration, extensions setup, and basic connectivity troubleshooting
 </li>
 <li>
 Validate network setups remotely (IP checks, firewall basics, routing verification, connectivity tests)
 </li>
 <li>
 Support initial call routing, extensions configuration, and call flow validation during onboarding
 </li>
 <li>
 Maintain CRM updates, onboarding documentation, and delivery tracking
 </li>
 <li>
 Escalate complex technical issues to senior network or implementation teams
 </li>
 <li>
 Collect feedback from clients and support post-activation improvements
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Networks, Telecommunications, Computer Science, or a related field
 </li>
 <li>
 1&ndash;3 years of experience in technical onboarding, VoIP support, networking support, telecom delivery, or SaaS implementation roles
 </li>
 <li>
 Basic understanding of networking fundamentals (TCP/IP, routing, NAT, firewall basics)
 </li>
 <li>
 Basic knowledge of VoIP concepts (SIP, RTP, codecs, call flows)
 </li>
 <li>
 CCNA certification preferred or currently pursuing (not mandatory)
 </li>
 <li>
 Familiarity with cloud platforms or contact center solutions is a plus
 </li>
 <li>
 Strong communication, organization, and client-facing skills
 </li>
 <li>
 Fluent in English &amp; Arabic
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a fast-growing SaaS company shaping the future of customer engagement
 </li>
 <li>
 Work with a collaborative, client-first team passionate about innovation
 </li>
 <li>
 Enjoy a dynamic work environment in the heart of Downtown Cairo
 </li>
 <li>
 Grow your career in cloud communications, networking, and SaaS onboarding
 </li>
 <li>
 Make a real impact for businesses across the region using our platform
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Technical Onboarding Specialist (Network & Product)

Procore Technologies

<div>
 
 Job Ad
 
 
 
 We&rsquo;re looking for a
 
 Customer Support Representative
 
 to join Procore&rsquo;s Customer Support department. In this role, you&rsquo;ll utilize your strong problem-solving and people skills to support a product that impacts how communities&rsquo; hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
 
 
 As a
 
 Customer Support Representative
 
 , you&rsquo;ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels.
 
 This is an exciting opportunity to join our first CSR team in Cairo, Egypt
 
 , offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.
 
 
 This position reports into the Senior Manager of Customer Support and will be based in our
 
 Cairo, Egypt office
 
 . We&rsquo;re looking for someone to join us immediately!
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.
 </li>
 <li>
 Acquire and maintain a thorough understanding of Procore&rsquo;s business model, systems, and technologies to optimize customer usage of the software suite.
 </li>
 <li>
 Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.
 </li>
 <li>
 Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.
 </li>
 <li>
 Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.
 </li>
 <li>
 Document records and data security with consistent attention to detail and integrity.
 </li>
 <li>
 Convey Procore&rsquo;s culture and values of Openness, Optimism, and Ownership in every interaction.
 </li>
 <li>
 Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.
 </li>
 <li>
 Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).
 </li>
 <li>
 Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.
 </li>
 <li>
 Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.
 </li>
 <li>
 Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.
 </li>
 <li>
 Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.
 </li>
 <li>
 Team player mentality with an open mind and the ability to work independently in a dynamic environment.
 </li>
 </ul>
</div>

Customer Support Representative - English

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

Concentrix

<div>
 
 Job Description
 
 
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start
 
 immediately
 
 .
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Retail Specialist

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 To provide support through the Service Excellence Process to GDO Customers:
 
 
 1- Processing Customers calls/inquiries.
 
 
 2- Incident Management.
 
 
 3- Change Management.
 
 
 4- Ensuring a professional and consistent delivery of quality services to our customers.
 
 
 5- Will act as a professional first point of contact for the customer.
 
 
 6- Accurately log all incidents/changes in a timely and effective manner.
 
 
 7- Diagnose fault-related cases both proactively and reactively by effectively utilizing software diagnostics and other network/products utility program whenever possible.
 
 
 8- Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.
 
 
 9- Coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLAs.
 
 
 10- Own/Resolve the incidents/changes from creation to resolution.
 
 
 11- Document all troubleshooting and incident management actions via the ticketing systems.
 
 
 
 About You
 
 
 
 1- Excellent interpersonal and communication skills.
 
 
 2- Willingness to learn complex customer infrastructure and understand services delivered by Orange Business.
 
 
 3- Willingness to develop technically.
 
 
 3- Friendly &amp; ready to work within a team.
 
 
 
 4- Excellent Customer Skills Are Required.
 
 
 
 5- Customer oriented.
 
 
 6- Objective/Goal oriented.
 
 
 7- Problem solving skills and ability to absorb customer heat.
 
 
 8- Ability to work in a dynamic environment with rapid changes.
 
 
 9- Excellent Multitasking skills.
 
 
 10- CCNA certificate is a huge plus.
 
 
 11- Preferred to have knowledge in any on the below:
 
 
 a- SDWAN technology
 
 
 b- Zscaler technology
 
 
 c- Advanced Routing &amp; Switching
 
 
 d- LAN technologies
 
 
 e- Network Security technologies
 
 
 12- English fluency is a must, French fluency is a huge plus. Educational background and Professional Experience:
 
 
 1- Bachelor of Sceinces in Engineering, Telecommunications or Computer Science.
 
 
 2- (0 -2) years of experience in similar scope.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 NA
</div>

Service Desk Engineer

Nextcare

<div>
 The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
 </li>
 <li>
 Proactively handle complaints at the earliest.
 </li>
 <li>
 Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
 </li>
 <li>
 Answer inbound Emails as well as assist customers who have specific inquiries
 </li>
 <li>
 Build customer&rsquo;s interest in the services and products offered by the company
 </li>
 <li>
 Provide personalized customer service of the highest level
 </li>
 <li>
 Update the existing database with changes and the status of each existing/prospective customer/member
 </li>
 <li>
 Document details of all conversation and actions taken.
 </li>
 <li>
 Correspond with Care Centre Management and keep an open channel of communication.
 </li>
 <li>
 Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
 </li>
 <li>
 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background (Medical, Paramedical)
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 </li>
 <li>
 Excellent customer service and support skills.
 </li>
 <li>
 Excellent Arabic &amp; English language skills
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Officer

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