customer support specialist

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

Tabadulat

<div>
 
 About Us
 
 
 
 We are a retail and institutional Islamic brokerage start-up based in Abu Dhabi, UAE.
 
 
 
 
 Our mission is to provide a world-class trading and investing platform that empowers both individual investors and financial institutions to access global markets in a Shariah-compliant way.
 
 
 
 
 We're building a platform that combines modern fintech infrastructure with Islamic finance principles - delivering simplicity, transparency, and trust to users across the region and beyond.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team at Tabadulat. In this role, you will be the first point of contact for our users - helping them navigate our platform, resolve queries, and experience the high standard of service that defines our brand.
 
 
 
 
 
 
 
 The ideal candidate is fluent in both Arabic and English, has a natural ability to connect with people, and is comfortable handling customer interactions across multiple channels including calls, live chat, and email. You will play a critical role in ensuring our clients feel supported, heard, and valued at every touchpoint.
 
 
 
 
 
 
 
 This is a fully remote role, and we are particularly looking for candidates based in Egypt who can support our Arabic-speaking user base across the GCC region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1.&nbsp; Customer Communication &amp; Support
 
 
 <ul>
 <li>
 
 Respond to customer inquiries via calls, live chat, email, and messaging platforms in a timely and professional manner.
 
 </li>
 <li>
 
 Provide clear, accurate, and helpful information about Tabadulat's products, services, and platform features.
 
 </li>
 <li>
 
 Handle and resolve customer complaints with empathy and efficiency, escalating complex cases to relevant internal teams when needed.
 
 </li>
 <li>
 
 Maintain a consistently high standard of service in all customer interactions, in both Arabic and English.
 
 </li>
 </ul>
 
 
 2.&nbsp; Account &amp; Onboarding Assistance
 
 
 <ul>
 <li>
 
 Guide new users through the onboarding and account registration process, including KYC document submission.
 
 </li>
 <li>
 
 Help customers troubleshoot account-related issues such as login difficulties, verification status, and transaction queries.
 
 </li>
 <li>
 
 Ensure customers understand how to use the platform's features, including trading tools and portfolio management.
 
 </li>
 </ul>
 
 
 3.&nbsp; Internal Coordination
 
 
 <ul>
 <li>
 
 Collaborate with compliance, operations, and product teams to resolve customer issues and relay feedback.
 
 </li>
 <li>
 
 Document customer queries, feedback, and recurring issues accurately in the system.
 
 </li>
 <li>
 
 Contribute insights from customer interactions to help improve the product and support processes.
 
 </li>
 </ul>
 
 
 4.&nbsp; Quality &amp; Compliance
 
 
 <ul>
 <li>
 
 Adhere to regulatory and Shariah-compliance guidelines in all customer communications.
 
 </li>
 <li>
 
 Ensure all interactions are logged and handled in line with the company's data privacy and compliance policies.
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 
 1.&nbsp; Language &amp; Communication
 
 
 <ul>
 <li>
 
 Full professional proficiency in Arabic and English (written and spoken) - this is a mandatory requirement.
 
 </li>
 <li>
 
 Exceptional communication skills with the ability to explain complex financial concepts in simple terms.
 
 </li>
 </ul>
 
 
 2.&nbsp; Experience
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience in a customer support or client-facing role, ideally within fintech, banking, or financial services.
 
 </li>
 <li>
 
 Experience handling customer interactions across multiple channels (phone, email, chat).
 
 </li>
 </ul>
 
 
 3.&nbsp; Domain Knowledge
 
 
 <ul>
 <li>
 
 Basic understanding of financial products, brokerage services, or investment platforms is preferred.
 
 </li>
 <li>
 
 Awareness of KYC/AML processes and regulated financial environments is an advantage.
 
 </li>
 </ul>
 
 
 4.&nbsp; Soft Skills
 
 
 <ul>
 <li>
 
 Patient, empathetic, and calm under pressure.
 
 </li>
 <li>
 
 Strong problem-solving skills and a proactive mindset.
 
 </li>
 <li>
 
 Highly organized with excellent attention to detail.
 
 </li>
 <li>
 
 Comfortable working independently in a fully remote environment.
 
 </li>
 </ul>
 
 
 5.&nbsp; Location
 
 
 <ul>
 <li>
 
 Based in Egypt.
 
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive salary and benefits package.
 
 </li>
 <li>
 
 Direct collaboration with the founding team.
 
 </li>
 <li>
 
 Mission-driven culture built on trust, innovation, and impact.
 
 </li>
 <li>
 
 Flexible remote work and career development opportunities.
 
 </li>
 </ul>
 
 
 
 
 
 If you are a motivated, bilingual customer support professional who is passionate about delivering exceptional service and wants to be part of a company building the future of shariah-compliant investing, we would love to hear from you.
 
 
</div>

Customer Service Support Manager

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Element MEA

<div>
 We are hiring Customer Care Executives to manage end-to-end customer interactions across multiple channels while ensuring seamless coordination between customers, stores, and delivery teams.
 
 
 This role requires individuals who are
 
 responsive, solution-oriented, and highly organized
 
 , with the ability to independently manage queries while delivering a consistent and professional customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries via Email, WhatsApp, and phone calls in a timely and professional manner
 </li>
 <li>
 Provide accurate information and effective solutions to customer queries
 </li>
 <li>
 Coordinate with internal teams (stores, logistics, delivery) to track and update order status
 </li>
 <li>
 Resolve customer complaints and escalations with a customer-first approach
 </li>
 <li>
 Maintain accurate records of interactions, issues, and resolutions
 </li>
 <li>
 Proactively follow up on pending or unresolved cases to ensure closure
 </li>
 <li>
 Manage multiple conversations simultaneously while maintaining quality and response time standards
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in Customer Service / Customer Care roles
 </li>
 <li>
 Strong communication skills in Arabic and English (mandatory)
 </li>
 <li>
 Experience handling multi-channel support (Email, WhatsApp, Calls)
 </li>
 <li>
 Good problem-solving and coordination skills
 </li>
 <li>
 Basic understanding of order processing and delivery tracking
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-up discipline
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Fully Remote Role
 </li>
 <li>
 Working Days: Monday to Saturday
 </li>
 <li>
 Required to be available during UAE public holidays (as per business needs)
 </li>
 </ul>
</div>

Customer Care executive

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Officer - Medical Customer Service
 
 will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
 </li>
 <li>
 Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
 </li>
 <li>
 Follow standard procedures and company guidelines to resolve issues professionally and consistently.
 </li>
 <li>
 Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
 </li>
 <li>
 Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
 </li>
 <li>
 Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
 </li>
 <li>
 Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
 </li>
 <li>
 Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
 </li>
 <li>
 Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
 </li>
 <li>
 Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
 </li>
 <li>
 Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
 </li>
 <li>
 Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
 </li>
 <li>
 6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
 </li>
 <li>
 Experience in the healthcare or insurance industry is preferred.
 </li>
 <li>
 Excellent English communication skills, both verbal and written.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with a customer-first approach.
 </li>
 <li>
 Proficiency in customer service software and tools; computer literacy is required.
 </li>
 <li>
 Ability to handle high call volumes and perform well under pressure.
 </li>
 <li>
 Flexible to work shifts, including evenings, nights, weekends, and public holidays.
 </li>
 <li>
 Empathy, adaptability, and resilience in dynamic, customer-focused environments.
 </li>
 </ul>
 
 
</div>

Medical Customer Service Officer

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site.
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, chat and email, this position is responsible for processing customer orders, providing/receiving information, as well as providing basic customer service support.
 
 
 
 
 
 Work location: New Cairo, Cairo
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start
 
 immediately
 
 .
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

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