customer service consultant Jobs in Cairo

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customer support specialist

inDrive

<div>
 
 
 Department:
 
 Global Customer Support
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 To be added
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Responding to phone calls, emails, and chat messages.
 </li>
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 Quickly and efficiently resolving customer issues.
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 Processing returns, exchanges, and customer complaints.
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 Keeping records of each interaction with customers.
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 Updating customer information in the CRM system.
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 Collecting and forwarding customer feedback to relevant departments.
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 Informing customers about the status of their inquiries.
 
 
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 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
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 Excellent oral and written communication skills for both Russian and Kazakh languages.
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 Ability to conduct dialogue politely and professionally.
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 Ability to work with large volumes of information.
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 Attention to detail and accuracy in documentation.
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 Proficiency in PC and basic office programs.
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 Skills in working with CRM systems and other specialized software.
 
 
 </li>
 </ul>
 
 Visit our
 
 
 Applicant Privacy Notice
 
 
 to learn how we collect, use, and share personal information
 
 .
</div>

Customer Support Specialist

Intellias

<div>
 
 
 About US:
 
 
 
 Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 2-3 years of experience as a L2/L3 support specialist
 </li>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
 </li>
 <li>
 
 Strong experience with Magento 2.4 is a big plus
 
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 Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
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 Experience with MS Azure, AWS or Google Cloud will be a plus
 </li>
 <li>
 
 Hands-on experience in application or web application support
 
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 Good understanding of SQL
 
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 Experience with Postman
 
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 <li>
 
 Good understanding of HTTP Technologies
 
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 Good TCP/IP knowledge
 
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 Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
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 Experience with REST API
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 Understanding of CI/CD process and implementation experience
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 Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
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 Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
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 Strong communication skills, soft skills and stress-resistance is a must
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 Good English level is required, both spoken and written (B2)
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 Empathy, psychology and trusted communication building skills are a plus
 </li>
 <li>
 
 The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
 
 **
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 <ul>
 <li>
 Experience working in large or enterprise-level organizations
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 Familiarity with corporate processes, compliance rules, and structured communication channels
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 Understanding of ITSM frameworks (e.g. ITIL) and adherence to Change, Incident, and Problem Management procedures
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 Experience operating within environments that require strict documentation, traceability, and approval flows
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 Ability to collaborate effectively across multiple teams and departments (e.g. Development, QA, Operations, Business stakeholders)
 </li>
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 Awareness of security, privacy, and governance standards typical for global companies
 </li>
 <li>
 Strong understanding of escalation paths, reporting lines, and responsibility segregation
 </li>
 <li>
 Ability to balance speed of issue resolution with compliance to organizational policies
 </li>
 </ul>
 
 
</div>

Senior Support Engineer

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
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 Respond to comments, messages, and reviews on social media platforms.
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 Process and resolve customer complaints related to product sales in a timely and efficient manner.
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 Follow up on complex customer cases when needed to ensure complete resolution.
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 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
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 Track and follow up on customer orders, ensuring timely and accurate delivery.
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 Ensure a smooth and satisfying customer journey from start to finish.
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 Maintain punctuality and respect work schedules and deadlines.
 </li>
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 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
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 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
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 Willingness to learn and grow
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 High level of dedication and commitment to work
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 Exceptional attention to detail
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 Passion for challenges and achieving results
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 Excellent communication and problem-solving skills
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 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Social Media / Arabic Customer Service

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Arabic and English, you will:
 
 
 <ul>
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 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
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 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
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 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
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 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
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 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
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 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
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 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
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 Apply Agoda policies and procedures in a fair and consistent way
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 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
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 Safeguard customer data and maintain strict confidentiality at all times
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 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
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 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Arabic skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
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 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
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 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
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 Annual discretionary performance bonus
 </li>
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 Visa sponsorship and relocation support for eligible roles and locations
 </li>
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 Health insurance and other locally competitive benefits
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 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

Talaat Moustafa Group

<div>
 
 
 Duties and responsibilities
 
 
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for employees seeking technical assistance over the ticket system, phone, or email and ensure they are resolved in a timely manner based on the daily priority list.
 </li>
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 Follow and implement the company's data security rules.
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 Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
 </li>
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 Following up with clients to ensure the problem is resolved.
 </li>
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 Perform remote troubleshooting through diagnostic techniques.
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 <li>
 Evaluates system potential by testing the compatibility of new programs with existing programs.
 </li>
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 Diagnosing and solving Server software or applications faults (Antivirus Microsoft Office ..Etc.).
 </li>
 <li>
 Processing customer correspondence Handle escalated calls or escalated customer issues.
 </li>
 <li>
 Achieve Key Performance Indicator targets to meet business goals and objectives.
 </li>
 <li>
 Keep inventory of all IT equipment, software, and license users.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Experience of 1 year in a similar field.
 </li>
 <li>
 MCSA Certification is a preferred.
 </li>
 <li>
 N+ Certification is preferred.
 </li>
 <li>
 A+ Certification is preferred.
 </li>
 <li>
 Basic network troubleshooting is a must.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to handle tasks under pressure.
 </li>
 <li>
 Excellent English Commands.
 </li>
 <li>
 Strong documentation skills.
 </li>
 <li>
 An ability to follow internal processes.
 </li>
 </ul>
 
 
</div>

Technical Support Specialist

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer service consultant

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