customer support specialist

Connectivaa Business Solutions

<div>
 
 
 Company Description
 
 Connectivaa Business Solutions is a hiring agency that hire on behalf of VXI company ( Gradutes )
 
 
 
 
 
 
 Role Description
 
 This is a full-time, on-site English Call Center role based in Cairo, Egypt. The role involves handling inbound and outbound calls in English, addressing customer inquiries, resolving issues, and providing clear, professional information about products, services, or processes. The team member will log and update customer interactions in the system, follow call scripts and guidelines when needed, and escalate complex cases to the appropriate department. Daily tasks also include following up on open cases, meeting individual and team performance targets, and maintaining a courteous and solution-focused approach in every interaction. The role requires close collaboration with colleagues and supervisors to ensure consistent service quality and ongoing process improvement.
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 English B2 to C1
 </li>
 <li>
 Egyptians and graduates only
 </li>
 <li>
 Dropouts are welcome to apply
 </li>
 <li>
 Flexible to work rotaional and overnight shifts
 </li>
 </ul>
</div>

English call center

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is an innovative organization dedicated to establishing trend-setting, distinctive, and innovative family communities in Egypt. We pride ourselves on delivering exemplary real estate solutions tailored to meet the unique needs of our clients. Our projects emphasize modern living, quality infrastructure, and sustainable development.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
 </li>
 <li>
 Provide accurate and timely information to customers regarding products and services.
 </li>
 <li>
 Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
 </li>
 <li>
 Assign new leads to franchise owners based on inquiries and requests received through the call center.
 </li>
 <li>
 Maintain accurate records of leads and customer interactions in the system.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or any relevant field is a plus
 </li>
 <li>
 Excellent Microsoft Office skills (Excel &ndash; Word &ndash; PowerPoint)
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
 </li>
 <li>
 Knowledge of real estate industry practices and regulations is a plus.
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, dynamic environment
 </li>
 </ul>
</div>

Real Estate Sales Representative (Fresh Graduate)

Fresh Sales Real Estate (Fresh & Zero experience)

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title: HR &amp; Administration Assistant
 
 
 
 
 Reports To:
 
 HR/ Admin Operations SV (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 HR/ Administration
 
 
 
 Location:
 
 6th October, Industrial Zone, Giza, Egypt.
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The HR/ Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The HR Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations SV.
 
 
 The HR Admin Assistant supports the Human Resources function by handling personnel administration, employee records, and day-to-day HR operations, in addition to general administrative and office management tasks. The role ensures smooth office operations while maintaining compliance with labour laws, internal policies, and governance frameworks.
 
 
 
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise purchase requests and follow up on Purchase Orders (POs) with procurement.
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 <li>
 Oversee office administration tasks (supplies, maintenance, vendors, etc.).
 </li>
 <li>
 Coordinate with service providers (cleaning, security, facility management).
 </li>
 <li>
 Support office events, meetings, and logistics.
 </li>
 <li>
 Maintain administrative records and contracts with vendors.
 </li>
 <li>
 Ensure smooth day-to-day office operations.
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation (hard &amp; soft copies).
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Maintain and update employee files
 </li>
 <li>
 Handle onboarding documentation (contracts, forms, social insurance, etc.).
 </li>
 <li>
 Manage employee records, including promotions, transfers, and terminations.
 </li>
 <li>
 Ensure compliance with local labor laws and internal regulations.
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Manage incoming and outgoing correspondence in a timely and organized manner.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 <li>
 Administer employee benefits programs, including medical insurance, social insurance, and other company benefits.
 </li>
 <li>
 Coordinate employee enrollment, additions, deletions, and updates with service providers.
 </li>
 <li>
 Manage mobile lines allocation and tracking in line with company policy.
 </li>
 <li>
 Act as a point of contact for employee inquiries related to benefits.
 </li>
 <li>
 Ensure accurate records and timely updates for all benefits-related data.
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 G. Administrative Operations
 
 
 
 
 Transportation Management
 
 
 <ul>
 <li>
 Manage employee transportation services and bus routes
 </li>
 <li>
 Coordinate transportation schedules according to operational requirements
 </li>
 <li>
 Follow up on transportation contracts, renewals, invoices, and payments
 </li>
 </ul>
 
 
 
 
 
 
 Mobile Lines &amp; Telecommunications
 
 
 <ul>
 <li>
 Manage company mobile lines and landline services including activation, deactivation, and package modifications
 </li>
 <li>
 Monitor monthly invoices and maintain employee mobile allowance records
 </li>
 </ul>
 
 
 Invoice Processing &amp; Payment Follow-up
 
 
 <ul>
 <li>
 Prepare and submit invoices through DWS workflow and follow up approvals with stakeholders
 </li>
 <li>
 Coordinate with Finance and Treasury to ensure timely payments
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
</div>

HR & Administration Assistant - (6th October)

<div>
 
 
 We're Hiring: Recruitment Specialist (International Recruitment)
 
 
 
 Are you passionate about connecting top talent with global career opportunities?
 
 
 We're looking for a
 
 Recruitment Specialist
 
 to join our team and support national and international hiring. If you have experience in end-to-end recruitment and enjoy working in a dynamic, fast-paced environment, we'd love to hear from you.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment lifecycle for local and international hiring.
 </li>
 <li>
 Source and attract qualified candidates across European markets.
 </li>
 <li>
 Create and publish job advertisements.
 </li>
 <li>
 Screen CVs and conduct initial interviews.
 </li>
 <li>
 Assess candidates' language, technical, and interpersonal skills.
 </li>
 <li>
 Coordinate online assessments, interviews, and selection activities.
 </li>
 <li>
 Support international candidates with the relocation process.
 </li>
 <li>
 Partner with internal stakeholders to ensure timely and high-quality hiring.
 </li>
 <li>
 Maintain accurate recruitment records and ensure compliance with company policies and GDPR.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Fluent English.
 </li>
 <li>
 
 Minimum 2 years of recruitment experience is a must.
 
 </li>
 <li>
 International recruitment experience is an advantage.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
 </li>
 <li>
 Strong communication, organizational, and interpersonal skills.
 </li>
 <li>
 Results-driven, adaptable, and able to thrive in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Medical and social insurance.
 </li>
 <li>
 Transportation provided.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 Exposure to international recruitment and global stakeholders.
 </li>
 <li>
 A collaborative and dynamic work environment.
 </li>
 </ul>
</div>

Recruitment Specialist

NOOR SCIENTIFIC & TRADE LLC

<div>
 
 
 Company Description
 
 Noor Scientific &amp; Trade LLC is a leading Egyptian enterprise specializing in the marketing and distribution of scientific products across industrial, clinical, research, construction, and environmental sectors. Established in 1991 with a small team and a single sales division, the company has grown to employ over 100 professionals and operate six specialized sales divisions. Noor Scientific &amp; Trade represents pioneering international manufacturers of innovative high-tech products and maintains a robust After-Sales Service department. The company has served thousands of clients by providing and installing a wide range of premium scientific solutions. Its strong focus on quality, reliability, and customer satisfaction has made it one of Egypt&rsquo;s most trusted scientific product providers.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Marketing Content Specialist at Noor Scientific &amp; Trade LLC in Cairo.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Write clear, professional marketing content for brochures, flyers, emails, LinkedIn/social media, website, newsletters, case studies, events (exhibitions/seminars), and video scripts/storyboards.
 </li>
 <li>
 Formulate campaign messages and content so each marketing campaign has the right theme, wording, and structure.
 </li>
 <li>
 Work with graphic designers to make sure the writing and visuals fit well together and look good.
 </li>
 <li>
 Collect technical details from suppliers and sales, then turn them into easy-to-understand customer benefits and business value.
 </li>
 <li>
 Improve website and SEO content by writing SEO-friendly content, adding updates, and creating landing page text.
 </li>
 <li>
 Plan and prepare social media posts (what to post and how) and support engagement with the audience.
 </li>
 <li>
 Keep up with market changes by monitoring industry trends, competitor posts, and what customers are struggling with.
 </li>
 <li>
 Track results and improve performance by checking engagement, reach, clicks, and leads then suggesting better ideas based on the data.
 </li>
 <li>
 Familiarity with social media management tools and content scheduling platforms.
 </li>
 </ol>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 University degree in marketing, communications, business administration or related field
 </li>
 <li>
 2 years of experience in content marketing, copywriting, or marketing communications.
 </li>
 <li>
 Experience in B2B marketing is preferred.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Excellent English / Arabic writing and editing
 </li>
 <li>
 Microsoft Office skills
 </li>
 <li>
 Knowledge of AI-assisted content creation tools
 </li>
 <li>
 Communication / Presentation skills
 </li>
 <li>
 Research and analytical skills
 </li>
 <li>
 SEO content writing.
 </li>
 <li>
 Familiarity with LinkedIn marketing
 </li>
 <li>
 Self-motivated personality and creative mentality
 </li>
 <li>
 Well-organized activities and teamwork spirit
 </li>
 </ul>
</div>

Marketing Content Specialist

Click Group

Organizational Development SpecialistJob Purpose The Organizational Development Specialist is responsible for developing and implementing organizational development initiatives that drive business growth, operational excellence, talent development, and employee engagement across Click Group. The position supports organizational design, performance management, competency frameworks, succession planning, and change management initiatives to ensure the organization has the right structure, talent, and capabilities to achieve its strategic objectives.Key Responsibilities Organizational Development<ul><li>Develop and maintain organizational structures aligned with business growth and operational requirements.</li><li>Review and update job descriptions across all functions.</li><li>Conduct job analysis and job evaluation exercises.</li><li>Support manpower planning and workforce optimization initiatives.</li><li>Ensure organization charts are regularly updated and communicated.</li></ul>Performance Management<ul><li>Manage the annual performance management cycle.</li><li>Facilitate KPI development and cascading across departments.</li><li>Ensure alignment between individual objectives and business goals.</li><li>Analyze performance results and recommend improvement actions.</li><li>Support managers in performance calibration sessions.</li></ul>Talent Management &amp; Succession Planning<ul><li>Develop and maintain competency frameworks.</li><li>Support talent review and succession planning processes.</li><li>Identify high-potential employees and track development plans.</li><li>Design career paths for technical, sales, and support functions.</li></ul>Learning &amp; Development<ul><li>Conduct Training Needs Analysis (TNA).</li><li>Develop annual learning and development plans.</li><li>Monitor training effectiveness and ROI.</li><li>Coordinate leadership and management development programs.</li></ul>Employee Engagement &amp; Culture<ul><li>Manage employee engagement surveys and action plans.</li><li>Lead culture-enhancement initiatives.</li><li>Analyze turnover, retention, and employee satisfaction metrics.</li><li>Work closely with department heads to improve employee experience.</li></ul>HR Analytics &amp; Reporting<ul><li>Develop OD dashboards and monthly reports.</li><li>Monitor key metrics including:</li><li>Turnover rate</li><li>Internal promotion rate</li><li>Performance distribution</li><li>Succession coverage</li><li>Training effectiveness</li><li>Employee engagement scores</li></ul>Change Management<ul><li>Support organizational transformation projects.</li><li>Develop communication and stakeholder engagement plans.</li><li>Facilitate adoption of new HR and business processes.</li><li>Assist in change impact assessments.</li></ul> Qualifications Education<ul><li>Bachelor's Degree in Business Administration, Human Resources, Psychology, or related field.</li><li>SHRM, HRCI, or similar certification is preferred.</li></ul>Experience<ul><li>2+ years of experience in Organizational Development, Talent Management, or HR Projects.</li><li>Experience in technology, system integration, telecom, or fast-growing organizations is highly preferred.</li><li>Proven experience in performance management and organizational design projects.</li></ul>Required Competencies Technical Competencies<ul><li>Organizational Design</li><li>Competency Framework Development</li><li>Job Evaluation &amp; Job Analysis</li><li>Performance Management Systems</li><li>Succession Planning</li><li>Workforce Planning</li><li>HR Analytics</li><li>Advanced Excel and Power BI</li></ul>Behavioral Competencies<ul><li>Strategic Thinking</li><li>Business Acumen</li><li>Communication Skills</li><li>Stakeholder Management</li><li>Analytical Thinking</li><li>Change Agility</li><li>Problem Solving</li><li>Project Management</li></ul>Strong focus on:<ul><li>Competency frameworks for technical engineers, cybersecurity, infrastructure, networking, and sales functions.</li><li>Career paths for technical talent retention.</li><li>Succession planning for branch and department leadership.</li><li>Workforce planning to support expansion and project-based business requirements.</li><li>HR analytics and dashboards for executive management.</li></ul>

Organizational Development (OD) Specialist

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