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Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

AbbVie

<div>
 
 
 
 Position Summary
 
 
 
 The Supply Chain Specialist &ndash; Northwest Africa will support end-to-end supply chain activities for Algeria, Tunisia, and Morocco, ensuring timely product availability, order execution, shipment follow-up, and coordination with internal and external stakeholders. The role will support demand planning activities, distributor communication, importation follow-up, and supply risk management to ensure business continuity and compliance with company procedures.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage order processing and shipment follow-up for Algeria, Tunisia, and Morocco.
 </li>
 <li>
 Coordinate with distributors to ensure timely Purchase Orders, import permits, and required shipping documentation.
 </li>
 <li>
 Support demand review and S&amp;OP preparation through forecast updates, inventory tracking, and supply status reporting.
 </li>
 <li>
 Monitor product availability, inventory levels, backorders, and shipment risks.
 </li>
 <li>
 Coordinate with Supply Chain, Logistics, Quality, Regulatory Affairs, Finance, and Manufacturing Sites to resolve operational issues.
 </li>
 <li>
 Follow up on batch approvals, documentation readiness, and country-specific import requirements.
 </li>
 <li>
 Maintain accurate trackers and provide regular updates on orders, shipments, risks, and key actions.
 </li>
 <li>
 Escalate supply risks proactively and support mitigation plans to avoid supply disruption.
 </li>
 <li>
 Ensure compliance with internal processes, SOPs, and applicable regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Finance, Commerce, Engineering,
 </li>
 <li>
 2&ndash;4 years of experience in Supply Chain, Logistics, Demand Planning, Customer Service, or Order Management.
 </li>
 <li>
 Experience in the pharmaceutical or healthcare industry is preferred.
 </li>
 <li>
 Experience working with distributors, importation processes, or multinational stakeholders is an advantage.
 </li>
 <li>
 Strong communication, analytical, and organizational skills.
 </li>
 <li>
 Ability to manage multiple priorities and work under pressure.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of supply chain operations, order management, inventory management, and international shipping documentation.
 </li>
 <li>
 Strong Microsoft Excel skills.
 </li>
 <li>
 Good PowerPoint reporting skills.
 </li>
 <li>
 SAP or ERP system experience is preferred.
 </li>
 <li>
 Power BI or data visualization experience is a plus.
 </li>
 <li>
 Good understanding of Incoterms, import permits, Letters of Credit, and shipping documents is preferred.
 </li>
 </ul>
</div>

Supply Chain Specialist – North Africa (Contractor)

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 
 
 About us:
 
 
 
 
 Dwelleo is an innovative
 
 
 PropTech platform transforming the Saudi Arabian real estate market
 
 
 through AI-powered insights, smart listings, and advanced digital solutions for developers, brokers, and property seekers. Our mission is to redefine the way properties are bought, sold, and rented in KSA through a seamless, intelligent digital ecosystem.
 
 
 
 As part of our growth, we are expanding our commercial team and are looking for a high-performing
 
 B2B Telesales Specialist
 
 
 to drive developer and broker onboarding across Saudi Arabia.
 
 
 
 
 
 
 
 Role Summary
 
 
 
 The
 
 B2B Telesales Specialist &ndash; Real Estate (KSA Market)
 
 will be responsible for driving outbound sales activities, onboarding real estate developers, brokerage firms, and individual brokers onto the Dwelleo platform. This is a high-impact revenue-generating role focused on pipeline development, closing onboarding deals, and growing Dwelleo&rsquo;s listing ecosystem across Saudi Arabia&mdash;fully remote from Egypt.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 B2B Telesales &amp; Onboarding
 
 
 <ul>
 <li>
 Identify, target, and engage real estate developers, brokerage firms, and individual brokers across Saudi Arabia.
 </li>
 <li>
 Conduct high-volume outbound calls, virtual meetings, and follow-ups to convert leads into active partners.
 </li>
 <li>
 Present Dwelleo&rsquo;s platform, pricing packages, and AI-powered tools clearly and persuasively.
 </li>
 <li>
 Negotiate commercial terms, onboarding agreements, and listing packages in line with company policies.
 </li>
 <li>
 Manage the full sales cycle from lead generation to deal closure and onboarding activation.
 </li>
 <li>
 Maintain accurate records of activities, pipelines, and conversion data using CRM tools.
 
 
 </li>
 </ul>
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Build strong long-term relationships with developers and brokers to ensure recurring listings.
 </li>
 <li>
 Act as the main point of contact during onboarding and early-stage activation.
 </li>
 <li>
 Ensure partners are fully trained and supported to maximize platform adoption and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Market Awareness &amp; Growth Support
 
 
 <ul>
 <li>
 Monitor the Saudi real estate market and identify new business opportunities.
 </li>
 <li>
 Track competitors such as Property Finder, Bayut, Wasalt, and Aqaar.
 </li>
 <li>
 Share market feedback with Product and Marketing teams to improve positioning and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Performance
 
 
 <ul>
 <li>
 Achieve monthly targets for onboarding volume, revenue, and active listings.
 </li>
 <li>
 Prepare weekly sales reports covering pipeline status, conversion rates, and market insights.
 </li>
 <li>
 Collaborate closely with Product, Marketing, and Operations teams for smooth deal execution.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Must-Have Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, Real Estate, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in
 
 B2B sales, telesales, business development, or account management
 
 .
 </li>
 <li>
 Previous experience in
 
 PropTech, real estate platforms, SaaS, or digital marketplaces
 
 is highly preferred.
 </li>
 <li>
 Strong understanding of B2B sales with developers, brokers, or property owners.
 </li>
 <li>
 
 Fluent English is mandatory
 
 (spoken and written) for dealing with KSA clients and international stakeholders.
 </li>
 <li>
 Proven track record of achieving sales targets.
 </li>
 <li>
 Highly self-motivated and disciplined for remote work environments.
 
 
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working with or selling to the
 
 Saudi real estate market
 
 .
 </li>
 <li>
 Experience using CRM systems.
 </li>
 <li>
 Understanding of digital marketing, online listings, and lead generation.
 
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strong persuasion, negotiation, and closing skills.
 </li>
 <li>
 Excellent relationship-building ability.
 </li>
 <li>
 Results-driven and target-oriented mindset.
 </li>
 <li>
 High level of professionalism and customer focus.
 </li>
 <li>
 Ability to thrive in a fast-paced, tech-driven startup environment.
 
 
 </li>
 </ul>
 
 
 
</div>

Telesales Specialist (B2B/B2C)

Confidential

<div>
 
 
 Role Description
 
 
 
 The Total Rewards Specialist is a full-time, on-site role based in Cairo, Egypt. This position is responsible for administering and supporting compensation and benefits programs, including salary structures, incentive plans, and health and wellness benefits. The specialist will analyze market data, prepare reports, and help ensure that total rewards offerings are competitive, compliant, and aligned with organizational objectives. Daily tasks include coordinating with HR and finance teams, responding to employee inquiries about compensation and benefits, maintaining accurate records, and supporting the implementation of new reward initiatives. The role also involves assisting in policy documentation, contributing to total rewards communication materials, and participating in continuous improvement of compensation and benefits processes.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Demonstrated knowledge of compensation and benefits principles, including salary structures, incentive plans, and benefits administration.
 </li>
 <li>
 Strong analytical and data management abilities, with experience using spreadsheets, HRIS tools, and reporting systems to interpret and present total rewards information.
 </li>
 <li>
 Solid understanding of local labor laws and regulatory requirements in Egypt related to compensation, benefits, and employee relations.
 </li>
 <li>
 Effective communication and interpersonal skills, with the ability to explain total rewards programs clearly to employees and collaborate with cross-functional teams.
 </li>
 <li>
 Organizational and time-management strengths, with attention to detail and the ability to handle multiple tasks and deadlines in a high-volume environment.
 </li>
 <li>
 Prior experience in HR, compensation, or benefits roles, ideally within a medium or large organization.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Finance, or a related field is preferred.
 </li>
 </ul>
</div>

Total Rewards Specialist

Manpower Egypt

<div>
 
 For a very well known Company in New Cairo Trade Execution Specialist is urgently needed
 
 
 
 
 
 
 
 Job responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Manage end-to-end trade execution for import, local, and export shipments.
 </li>
 <li>
 Coordinate shipment activities with stevedoring companies, marine agencies, inspectors, and logistics providers.
 </li>
 <li>
 Ensure accurate and timely preparation of shipping, customs, and export documentation.
 </li>
 <li>
 Coordinate customs clearance, CargoX requirements, NFSA compliance, and FSQR standards.
 </li>
 <li>
 Liaise with Treasury for Bills of Lading (BLs), supplier payments, and customer payment follow-up.
 </li>
 <li>
 Plan and coordinate cargo sampling, trucking, and stevedoring activities to meet operational and business requirements.
 </li>
 <li>
 Prepare and distribute regular operational reports, including bean line-ups, stevedoring schedules, and trucking plans.
 </li>
 <li>
 Verify the accuracy of operational reports from service providers and customs agents.
 </li>
 <li>
 Manage domestic contracts, delivery orders, debit notes, and contract documentation.
 </li>
 <li>
 Record and maintain all trade execution activities in the Dynamics ERP system.
 </li>
 <li>
 Build and maintain strong relationships with external stakeholders, including government authorities and service providers.
 </li>
 <li>
 Collaborate with internal teams (Accounting, Treasury, Logistics, FSQR, Production, and Commercial) to ensure seamless operations.
 </li>
 <li>
 Process and reconcile departmental invoices accurately and on time.
 </li>
 <li>
 Ensure compliance with company policies, contractual requirements, and applicable regulations throughout all activities.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Supply Chain, Trade Execution, Shipping, Logistics, or the Futures Market.
 </li>
 <li>
 Fluent in English with excellent written and verbal communication skills.
 </li>
 <li>
 Professional training or certification in Import/Export Operations, Shipping, and Incoterms is preferred.
 </li>
 <li>
 Sound knowledge of GAFTA (Grain and Feed Trade Association) and/or FOSFA (Federation of Oils, Seeds and Fats Associations) rules and regulations.
 </li>
 <li>
 Proficient in Microsoft Office applications, particularly Excel, and ERP systems.
 </li>
 <li>
 Excellent attention to detail, with strong organizational, multitasking, and time management skills.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to anticipate and resolve issues proactively.
 </li>
 <li>
 Demonstrated ability to manage conflicts and build collaborative, win-win solutions.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate effectively across diverse cultures and stakeholders.
 </li>
 <li>
 Self-motivated, energetic, and committed to continuous learning and professional development.
 </li>
 <li>
 Demonstrates the highest standards of ethics, integrity, and compliance with the company's code of conduct.
 </li>
 <li>
 A collaborative team player with the ability to contribute positively to team objectives.
 </li>
 <li>
 Results-oriented with an innovative mindset and a continuous improvement approach.
 </li>
 </ul>
 
 
</div>

Trade Execution Specialist

Bosta

<div>
 
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to order handover emails from the Operations team, confirm receipt, and upload all products from merchants to Sllr accurately and on time
 </li>
 <li>
 Review incoming orders against Sllr records to ensure all information is accurate and complete before releasing orders for shipment
 </li>
 <li>
 Maintain accurate archive records by ensuring completed orders are properly archived and closed in Sllr after receipt is confirmed by Bosta
 </li>
 <li>
 Follow up on missing or incorrect order information with relevant teams to ensure timely resolution
 </li>
 <li>
 Support regular checks of archive records to maintain data accuracy and identify any discrepancies
 </li>
 <li>
 Supervise the daily work of Archive Coordinators and ensure archiving activities are completed accurately and within agreed timelines when the Inventory Liquidation Specialist is unavailable
 
 
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in an administrative, operations, logistics, or archive-related role
 </li>
 <li>
 Strong organizational skills with excellent attention to detail
 </li>
 <li>
 Proficient in Microsoft Excel and other Microsoft Office applications
 </li>
 <li>
 Ability to manage multiple tasks and meet deadlines in a fast-paced environment
 </li>
 <li>
 Good communication and teamwork skills
 
 
 
 
 
 </li>
 </ul>
 Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Archive Coordinator

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