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customer support specialist

Believe

<div>
 
 Believe&rsquo;s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
 
 
 
 
 Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
 
 
 
 
 To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
 
 
 
 
 Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
 
 
 
 
 www.believe.com
 
 
 
 
 Ready to #setthetone with Believe?
 
 
 
 
 
 
 Job Description
 
 
 
 
 Believe is seeking a passionate Customer Care &amp; Support specialist based in Egypt or Lebanon.
 
 
 You will serve as the main point of contact for our MENA region customers (Labels &amp; Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright matters, all while maintaining high levels of customer satisfaction.
 
 
 
 
 Main roles and responsibilities:
 
 
 
 <ul>
 <li>
 
 Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.
 
 
 
 </li>
 </ul>
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 Maintain high levels of customer satisfaction by providing timely and efficient support.
 
 
 
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 </ul>
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 Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.
 
 
 
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 </ul>
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 Contribute to the support knowledge base to promote client autonomy and enhance internal processes.
 
 
 
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 </ul>
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 Communicate regularly with Sales teams to align on customer needs and feedback.
 
 
 
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 </ul>
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 Collaborate with Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.
 
 
 
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 </ul>
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 Monitor and escalate customer feedback and issues as needed to ensure timely resolution.
 
 
 
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 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
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 Minimum 2 years of experience in online customer service.
 
 
 
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 </ul>
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 Excellent communication skills, with a strong focus on care, respect, and empathy.
 
 
 
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 </ul>
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 Strong problem-solving abilities.
 
 
 
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 Good product knowledge.
 
 
 
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 Passionate about technology.
 
 
 
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 </ul>
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 Experience with Salesforce and JIRA is a plus.
 
 
 
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 Fluent in Arabic, English, and French.
 
 
 
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 </ul>
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 Proficient in Microsoft Office (Excel, Word, etc.).
 
 
 
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 </ul>
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 Strong organizational skills and attention to detail.
 
 
 
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 </ul>
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 Ability to manage multiple tasks effectively.
 
 
 
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 </ul>
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 Familiarity with the music industry and digital platforms is an advantage.
 
 
 
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 
 
 
 
 SET THE TONE WITH US&ZeroWidthSpace;
 
 
 
 
 Working at Believe means having individual and collective impact in a fast-growing company! &ZeroWidthSpace;
 
 
 
 
 At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. &ZeroWidthSpace;
 
 
 
 
 We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 We have two hearts at Believe - our People and our Artists. &ZeroWidthSpace;
 
 
 
 
 We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 ROCK THE JOB &ZeroWidthSpace;
 
 
 
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 Tailor-made training and coaching program &ZeroWidthSpace;
 
 
 
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 Remote working policy&ZeroWidthSpace;
 
 
 
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 A well-being program&ZeroWidthSpace;
 
 
 
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 Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist&ZeroWidthSpace;
 
 
 
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 Contractor role
 
 
 
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 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 SING IN HARMONY&ZeroWidthSpace;
 
 
 
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 <li>
 
 Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.&ZeroWidthSpace;
 
 
 
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 Shaping Together: A Group-wide event focused on volunteerism and community impact &ZeroWidthSpace;
 
 
 
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 We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
 
 
 
</div>

Customer Care Specialist

MICO WORLD MENA

<div>
 
 Company Description
 
 
 
 MICO WORLD, founded in 2014, is a globally recognized open social platform that helps people connect through chat, video, voice chat, live streaming, games, and more. With a presence in over 150 countries and regions, MICO WORLD has amassed 100 million users worldwide, including over 150,000 contracted content creators. The company offers popular platforms such as MICO, YoHo, TopTop, and Sugo, aiming to provide high-quality and rich social experiences. MICO WORLD is committed to enhancing localized management and expanding its global brand presence.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site Turkish Customer Service - Chat Account role based in Cairo, Egypt. The role involves providing outstanding customer support through chat platforms and ensuring customer satisfaction by addressing queries and resolving issues promptly. Key responsibilities include communicating effectively with customers, maintaining a high level of professionalism, and improving customer experiences through exceptional service and support.
 
 
 
 Qualifications
 
 
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 Proficiency in Customer Support and Customer Satisfaction to address customer inquiries and resolve complaints effectively
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 Strong understanding of Phone Etiquette and Customer Service skills to provide a professional and positive interaction with customers
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 Experience in enhancing Customer Experience and ensuring client needs are successfully met
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 Fluency in Turkish and a good command of English
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 Excellent communication and interpersonal skills
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 Ability to work collaboratively in a team environment and adapt to a dynamic workflow
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 Previous experience in customer service or related fields is preferred
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 </ul>
</div>

Turkish Customer service - Chat account

FlairsTech

<div>
 
 
 Job Summary:
 
 
 
 The English CSR at FlairsTech will be responsible for delivering exceptional customer support to global clients. You will respond to inquiries, resolve concerns, and ensure a seamless experience across multiple communication channels, while adhering to FlairsTech&rsquo;s service excellence standards.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle customer inquiries via phone, email, chat, and/or social platforms in English.
 </li>
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 Assist customers with product/service information, account issues, billing, and troubleshooting.
 </li>
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 Follow up on customer cases to ensure full resolution and satisfaction.
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 Accurately log and update customer records using CRM tools.
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 Escalate complex or unresolved issues to the appropriate internal teams.
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 Meet departmental KPIs including quality scores, productivity, and customer satisfaction.
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 Stay updated on project knowledge, system enhancements, and client processes.
 </li>
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 Maintain a professional and positive attitude while managing customer interactions.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; university degree is a plus.
 </li>
 <li>
 Excellent English communication skills &mdash; written and verbal (B2/C1 level minimum preferred).
 </li>
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 Previous experience in customer service, call centers, or a similar role preferred.
 </li>
 <li>
 Strong computer literacy and ability to learn new systems quickly.
 </li>
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 Ability to work in rotating shifts including weekends and holidays (if required by the project).
 </li>
 </ul>
 
 
</div>

Customer Service Representative (English C1)

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
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 Process customer orders, returns, and exchanges accurately in the system.
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 Record all customer interactions and feedback in the CRM system for tracking and reporting.
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 Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
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 Follow up on pending cases to ensure timely resolution and customer satisfaction.
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 Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
 </li>
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 Maintain up-to-date knowledge of products, policies, and ongoing promotions.
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 Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
 </li>
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 Participate in regular team meetings and training sessions to enhance service quality.
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Call Center Officer - Call Center

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
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 Authorize or reject treatment requests before procedures
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 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
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 Manage membership updates, billing inquiries, and document issuance
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 Coordinate international medical appointments and support cross-departmental communication
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 Investigate and resolve complaints, ensuring customer satisfaction
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 Maintain accurate system records and support new team members
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 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
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 Being able to explain the impact that your role and actions have on the fair treatment of customers
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 Being able to explain the potential implications for customers who are not treated fairly by you or others
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 Making the fair treatment of customers central to all that you do
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 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
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 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

Wadi Degla Developments

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Handle customer complaints, issues, and requests effectively and promptly according to company guidelines and policies.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer complaints, issues, and inquiries promptly and professionally, ensuring effective resolution or escalation to the manager when necessary.
 </li>
 <li>
 Communicate with customers via phone, email, online chat, or in-person to provide accurate information about products, services, and updates.
 </li>
 <li>
 Maintain accurate records of customer interactions, inquiries, complaints, and feedback, ensuring follow-through on all actions.
 </li>
 <li>
 Coordinate with departments to gather and share relevant updates about projects and units with customers.
 </li>
 <li>
 Handle inquiries related to project updates, construction progress, and unit delivery timelines.
 </li>
 <li>
 Regularly update customer databases and collect feedback to improve the customer experience.
 </li>
 <li>
 Arrange and coordinate customer visits with the relevant departments.
 </li>
 <li>
 Prepare detailed reports on customer interactions and submit them to the manager.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirments:
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in a relevant field.
 
 
 
 Experience:
 
 1-3 years in a customer service or similar role.
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Exceptional communication and problem-solving skills.
 </li>
 <li>
 Strong customer service and relationship management abilities.
 </li>
 <li>
 Knowledge of customer service practices and the ability to learn quickly.
 </li>
 <li>
 Proficiency in Microsoft Office applications.
 </li>
 <li>
 Good command of English and Arabic (spoken and written).
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Al Ahly Momkn

<div>
 <ul>
 <li>
 Handling &amp; solving all inquiries &amp; complaints, Aiming to give a high standard of service as well as building up customer experience.
 
 </li>
 <li>
 Assure proper handling of queries &amp; complaints within the accepted service level.
 
 </li>
 <li>
 Coordinating with other departments to maintain a high level of customer satisfaction.
 
 </li>
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 Properly handles &amp; solves customers' inquiries &amp; complaints, whether verbal via phone or written via email or letters.
 
 </li>
 <li>
 Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
 
 </li>
 <li>
 Communicate actively with other departments such as Cal center, Sales &amp; business developments Accurately records all details of customers' inquiries &amp; complaints for statistical and analytical purposes.
 
 </li>
 <li>
 Close solved tickets and update relevant stakeholder when needed.
 
 </li>
 <li>
 Participates in all company offered training sessions.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in BA, BIS or equivalents
 
 </li>
 <li>
 0-2 Years of Experience
 
 </li>
 <li>
 Computer &amp; MO Literacy.
 
 </li>
 <li>
 Ability to collaborate effectively across various departments.
 
 </li>
 <li>
 Solid background to Company products &amp; services.
 
 </li>
 <li>
 Creating test cases documents.
 
 </li>
 <li>
 Perform thorough investigation (Tech &amp; business) to discover issues down to root cause.
 
 </li>
 <li>
 Good knowledge of transaction processing within payment networks
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-tech Experts.
 
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 <li>
 Join a workplace that actively encourages and supports all talents.
 
 </li>
 <li>
 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
 </li>
 <li>
 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
 </li>
 </ul>
</div>

Business Operations Specialist

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