sales consultant

communications specialist

admin specialist

customer service

customer service manager

customer support specialist

elmenus

<div>
 
 Job Description
 
 
 
 In this role, you'll be the hero for our customers, by:
 
 
 <ul>
 <li>
 Providing exceptional customer service through various channels
 </li>
 <li>
 Effectively troubleshooting customer issues and finding solutions
 </li>
 <li>
 Championing a positive customer experience and building strong relationships
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 Do You
 
 
 
 Has at least 1 year experience as customer service?
 
 
 Excellent English speaker?
 
 
 Have a bachelor's degree or any relevant degree?
 
 
 Thrive in a fast-paced environment where you can help others?
 
 
 Possess excellent communication and problem-solving skills?
 
 
 Enjoy building relationships and exceeding customer expectation
</div>

Customer Support Specialist

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
 </li>
 <li>
 Responding promptly to user inquiries
 </li>
 <li>
 Investigating and resolving user issues effectively
 </li>
 <li>
 Maintaining high levels of customer satisfaction
 </li>
 <li>
 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Exceptional communication skills in English and Arabic (written and spoken)
 </li>
 <li>
 Strong problem-solving, analytical, and multitasking abilities
 </li>
 <li>
 Experience in customer service or a related field (knowledge of the financial industry is a plus)
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 A proactive attitude and a passion for helping others
 
 
 
 
 
 </li>
 </ul>
 
 Working Details
 
 
 
 Support Model:
 
 Chat and social media interactions.
 
 
 
 Shifts:
 
 Rotational shifts (24/7), with night shifts handled from home.
 
 
 
 Hybrid Work:
 
 Two weeks in-office, two weeks remote.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Comprehensive Benefits
 
 &ndash; Social and medical insurance.
 
 
 
 Convenient Transportation
 
 &ndash; Getting to work made easy.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
</div>

Customer Experience Agent

FARFETCH

<div>
 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 
 
 OPERATIONS
 
 
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 
 
 THE ROLE
 
 
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Online Customer support via several channels including phone, email, and social media;
 </li>
 <li>
 Support of sales by being aware of current trends, styles, and availability of products;
 </li>
 <li>
 Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
 </li>
 <li>
 Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
 </li>
 <li>
 Being front line voice and ears of Farfetch
 
 
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Native Arabic speaker;
 </li>
 <li>
 Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
 </li>
 <li>
 Experienced in customer service ( 1 year), in a fashion environment;
 </li>
 <li>
 Proficient in the use of IT systems, both customer service specific and windows packages;
 </li>
 <li>
 Experience with written skills;
 </li>
 <li>
 Knowledgeable of fashion/fashion brands;
 </li>
 <li>
 Exceed customers' expectations;
 </li>
 <li>
 Available to work in Cairo (hybrid work)
 
 
 
 
 
 </li>
 </ul>
 
 EQUAL OPPORTUNITIES STATEMENT
 
 
 
 <ul>
 <li>
 FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
 
 
 
 
 
 </li>
 </ul>
 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
</div>

Customer Service Advisor (English Speaker)

instashop

<div>
 
 
 About InstaShop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 🌟
 
 
 
 
 
 
 About the role
 
 
 
 By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.
 
 
 
 
 
 
 Primary responsibilities
 
 
 
 
 
 <ul>
 <li>
 To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
 </li>
 <li>
 Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
 </li>
 <li>
 To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
 </li>
 <li>
 To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
 </li>
 <li>
 To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
 </li>
 <li>
 To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet
 </li>
 <li>
 To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1-2 years relevant Customer Service experience, call center experience a plus
 </li>
 <li>
 Structured thinking &amp; organizational skills
 </li>
 <li>
 Be responsible &amp; efficient
 </li>
 <li>
 Self-motivated with demonstrated flexibility &amp; adaptability in intense situations
 </li>
 <li>
 Strong oral, written &amp; verbal communication skills in English
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Early graduate with a Business background
 </li>
 <li>
 Basic knowledge of relevant IT systems
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

SSC HR Solutions

<div>
 
 Job Purpose
 
 
 
 Officer in the customer service call centre role is to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction. Assist in department activities and tasks as and when requested. Call Centre is a 24/7 operation, so rotational shifts will apply, including night shift.
 
 
 You will also be required to support with pre-approvals, claims adjudication and customer service. Key Performance Indicators: Our KPIs provides insights into the efficiency, effectiveness, and overall customer satisfaction of the customer service officer/representatives in their role, but not limited to the below and will be as per business and department strategy and direction.
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT) score
 </li>
 <li>
 First contact resolution (FCR) rate
 </li>
 <li>
 Average handling time (AHT)
 </li>
 <li>
 Abandoned rate
 </li>
 <li>
 Quality Assurance (QA) Score
 </li>
 <li>
 Escalation rate
 </li>
 <li>
 Knowledge (usage system and tools to resolve customers and/or members inquiries and issues)
 </li>
 <li>
 Occupancy
 </li>
 <li>
 Status: Log-in time, talk time, Hold time, After work time)
 </li>
 <li>
 Call/Chat Transfer rate Key Accountabilities Customer Interaction:
 </li>
 <li>
 Handle incoming/inbound customer and/or members inquiries, requests, and complaints through phone, chat and email channels, in a timely and professional manner
 </li>
 <li>
 Carry out outbound calls to customers/Insured members on a follow up, clarifications, courtesy calls and or satisfaction calls and other proactive outbound calls flagged as an outbound campaign
 </li>
 <li>
 Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution
 </li>
 <li>
 Follow established procedures and guidelines for issue resolution
 </li>
 <li>
 Ensure accurate information wrap up/after call work log after each interaction. Product Knowledge:
 </li>
 <li>
 Develop and maintain a comprehensive understanding of the organisation's products or services, including features, table of benefits, terms and conditions...etc
 </li>
 <li>
 Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members. Team Collaboration:
 </li>
 <li>
 Assist with tasks and activities as and when request by department leads and /or management
 
 
 </li>
 </ul>
 Contribute to a positive and collaborative team environment, fostering culture and continuous improvement. Customer Satisfaction and Quality Assurance:
 
 
 <ul>
 <li>
 Deliver exceptional customer service and a positive customer experience whilst meeting all SLA's/KPI's Process Improvement:
 </li>
 <li>
 Follow the company and department policies &amp; procedures and ensure code of conduct is always applied. Adaptability and Resilience:
 </li>
 <li>
 Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations
 </li>
 <li>
 Demonstrates resilience in handling difficult customers or high-pressure situations. Communication &amp; Working Relationships Internal
 </li>
 <li>
 Coordinate with department team members and other operation departments. External
 </li>
 <li>
 Respond and interact with customers and/or insured members in a timely and professional manner
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications, Experience &amp; Skills Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus
 </li>
 <li>
 Medical Qualification/background. Minimum Experience:
 </li>
 <li>
 6months - 2years proven experience in a customer service role, preferably in a contact center or call center environment
 </li>
 <li>
 Experience in the insurance and healthcare industry is a plus. Job-Specific Skills:
 </li>
 <li>
 Excellent English verbal and written communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving and critical thinking skills and abilities
 </li>
 <li>
 Ability to handle high volume of calls and work under pressure in a fast-paced environment
 </li>
 <li>
 Proficiency in using customer service software, systems, and any other relevant tools
 </li>
 <li>
 Computer Literacy is required
 </li>
 <li>
 Ability to work flexible hours /shift base, including evening, overnight, weekend and holidays as per the business requirements. Required Competencies
 </li>
 <li>
 Customer focus
 </li>
 <li>
 Teamwork and collaboration, Self -motivated, Dependable, and Open-minded
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Service and Product Knowledge
 </li>
 <li>
 Cross-cultural competence
 </li>
 <li>
 Adaptability and Flexibility
 </li>
 <li>
 Continuous learning
 </li>
 <li>
 Time management and Multitasking
 </li>
 <li>
 Adapting and Resilience Version No. 2 Job Description Form - Guidelines No of Pages 3
 </li>
 </ul>
</div>

Medical Call Center Officer

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Retail Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you'll:
 
 
 
 <ul>
 <li>
 Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
 </li>
 <li>
 Become a product pro, mastering the ins and outs of the latest trends.
 </li>
 <li>
 Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
 </li>
 <li>
 Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
 </li>
 <li>
 Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile:
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459178
 
</div>

Customer Service - Retail Vacancies

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