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customer service representative Jobs in Cairo

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customer experience specialist Jobs in Cairo

customer experience specialist

customer support specialist

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Gameball

<div>
 Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively manage the happiness of our customers.
 </li>
 <li>
 Ability to understand Gameball product features and use cases to become a product expert.
 </li>
 <li>
 Effectively resolve customer inquiries in a considerate and timely manner.
 </li>
 <li>
 Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
 </li>
 <li>
 Identify, escalate and prioritize bugs found in the system based on the customer feedback.
 </li>
 <li>
 Send health check messages to help the clients using the product.
 </li>
 <li>
 Upsell Gameball features and services for low tier customers.
 </li>
 <li>
 Collect positive customer reviews to increase Gameball apps credibility and rates.
 </li>
 <li>
 Look into improving the process regarding the customers and internally with the tech team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Engineering, Business Informatics, or any relevant field.
 </li>
 <li>
 Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills.
 </li>
 <li>
 Familiar with cloud services, e.g. Intercom, Trello, Google Drive.
 </li>
 <li>
 2-3 years, SaaS is a plus.
 </li>
 </ul>
</div>

Customer Happiness Specialist

<div>
 Job Title:
 
 
 Customer Service - Chat and Email Vacancies - English
 
 
 
 Job Description
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - MB1 Building, Raya Company, Maadi Technology Park, Lasilki Street
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459195
 
</div>

Customer Service - Chat and Email Vacancies - English

Talent 360 ME

<div>
 
 Fresh Customer Experience Executive
 
 
 
 📍
 
 Cairo, Down Town
 
 
 | Full-Time
 
 
 
 
 Work Conditions
 
 
 🕘 Working Hours: 9:00 AM &ndash; 5:30 PM
 
 
 
 
 About SRV Spaces
 
 
 
 SRV Spaces is a leading workspace solutions company that designs, furnishes, and manages modern office environments. We combine creativity, innovation, and operational excellence to deliver seamless end-to-end experiences for our clients.
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Fresh Customer Experience Executive
 
 to join our growing team. The ideal candidate is passionate about people, detail-oriented, and eager to learn how to deliver outstanding customer service in a dynamic environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing the full client journey &mdash; from onboarding to after-sales support.
 </li>
 <li>
 Communicate effectively with clients to ensure their needs are met and expectations are exceeded.
 </li>
 <li>
 Coordinate with internal teams (Sales, Operations, Design, and Finance) to ensure smooth project delivery.
 </li>
 <li>
 Collect feedback from clients and support continuous service improvements.
 </li>
 <li>
 Maintain accurate records of client interactions and ensure timely follow-up.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 0&ndash;1 year of experience in Customer Experience, Customer Service, or a similar field.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Positive attitude, adaptability, and eagerness to learn.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 
 
 
 </li>
 </ul>
 📧
 
 To Apply:
 
 Send your CV to
 
 hr@srvspaces.com
 
</div>

Customer Experience

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution
 </li>
 <li>
 Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers
 </li>
 <li>
 Serve as the primary point of contact for customers, delivering professional assistance and support
 </li>
 <li>
 Accurately log all incidents and inquiries promptly and efficiently
 </li>
 <li>
 Diagnose fault-related cases using software diagnostics and other relevant tools, aiming for proactive resolution
 </li>
 <li>
 Keep customers updated on the status of their inquiries and incidents, escalating internally when necessary to meet performance objectives
 </li>
 <li>
 Collaborate with internal departments and vendors to expedite fault resolution within defined SLAs
 </li>
 <li>
 Independently resolve most incidents across all services, taking ownership of incident management from creation to resolution
 </li>
 <li>
 Document all troubleshooting and incident management activities systematically using ticketing systems
 </li>
 <li>
 Ensure timely resolution of incidents by escalating to appropriate experts and management as needed
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills to effectively engage with clients and internal teams
 </li>
 <li>
 Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
 </li>
 <li>
 Exceptional customer service skills to address client needs and ensure satisfaction
 </li>
 <li>
 Proficient problem-solving abilities to identify and resolve issues promptly
 </li>
 <li>
 Capability to perform effectively under pressure and manage challenging situations
 </li>
 <li>
 Strong multitasking skills to handle multiple tasks concurrently
 </li>
 <li>
 Fluency in English to communicate proficiently with diverse stakeholders
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 CCNA certification is a plus, demonstrating a foundational understanding of networking principles and technologies
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Support Engineer

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, and policies
 </li>
 <li>
 Resolve customer complaints and issues with empathy and efficiency
 </li>
 <li>
 Document customer interactions and feedback in the CRM system
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues
 </li>
 <li>
 Maintain a high level of product knowledge to assist customers effectively
 </li>
 <li>
 Meet performance targets related to response time, customer satisfaction, and resolution rates
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 A positive attitude and a genuine desire to help others
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career development
 </li>
 <li>
 Supportive and inclusive team culture
 </li>
 <li>
 Training and onboarding to set you up for success
 </li>
 </ul>
 
 
</div>

Customer Service Representative

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