technical support engineer

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architecture engineer-senior-section 3

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senior telecommunications engineer

Hill International, Inc.

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Reviews and approves materials, panels, and devices etc., for signaling and telecommunications equipment.
 </li>
 <li>
 Reviews and approves FAT tests procedures and results and recommends acceptance.
 </li>
 <li>
 Oversees signaling and telecommunication implementation supervision, cable laying etc. signs Inspection requests.
 </li>
 <li>
 Attends and signs off all required site-based tests.
 </li>
 <li>
 Establishes and manages the supervision of test procedures required to ensure the appropriate supervision of the allocated system/subsystem in railway projects.
 </li>
 <li>
 Oversees Integration tests between different subsystems and signs off inspection requests and test results to ensure full compliance with the Client&rsquo;s requirements.
 </li>
 <li>
 Attends and approves handover tests as required by and coordinate them with line manager.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science.
 </li>
 <li>
 10 - 15 years' relevant experience.
 </li>
 <li>
 Experience in
 
 railway network engineering
 
 , Wi-Fi, and
 
 radio systems maintenance
 
 , including experience with
 
 Cisco
 
 and other networking equipment.
 </li>
 <li>
 Excellent technical skills in
 
 network
 
 , Wi-Fi, and
 
 radio systems troubleshooting and maintenance
 
 .
 </li>
 <li>
 
 Strong experience in network security and network design principles
 
 .
 </li>
 <li>
 Strong knowledge of network protocols, including
 
 TCP/IP, DNS, and DHCP
 
 .
 </li>
 <li>
 Experience as a Site-Based Engineer working specifically with
 
 low voltage communication systems
 
 , including
 
 CCTV
 
 ,
 
 public address, Master Clock, Public Information Display
 
 .
 </li>
 <li>
 Solid knowledge of
 
 CCTV camera types
 
 ,
 
 network video recorders (NVR)
 
 ,
 
 PA speakers
 
 ,
 
 control panels
 
 , and related hardware.
 </li>
 <li>
 Familiarity with relevant software and platforms for system configuration, monitoring, and troubleshooting.
 </li>
 <li>
 Strong troubleshooting and problem-solving abilities to diagnose and resolve technical issues in a timely manner.
 </li>
 <li>
 Excellent command of
 
 English Language is a must
 
 .
 </li>
 <li>
 Railway experience is a plus.
 </li>
 </ul>
 
 
</div>

Senior Telecommunications Engineer

Hyde Park Developments

<div>
 <ul>
 <li>
 Provide first-level technical support to end-users, resolving hardware, software, and connectivity issues
 </li>
 <li>
 Install, configure, and update software applications on end-user devices
 </li>
 <li>
 Conduct hardware diagnostics and repairs on desktops, laptops, printers, etc
 </li>
 <li>
 Manage Hyde Park's servers and network infrastructure
 </li>
 <li>
 Administer and troubleshoot email system, network and internet connection, server's software and hardware related problems
 </li>
 <li>
 Monitor LAN/WAN performance and availability providing second level support for all IT related issues
 </li>
 <li>
 Determine software and hardware requirements to ensure the availability and reliability of IT systems and services
 </li>
 <li>
 Install and configure computer hardware operating systems, applications, and IP phones
 </li>
 <li>
 Monitor and maintain computer systems and networks including troubleshooting for system and network problems, diagnosing and solving hardware/software faults
 </li>
 <li>
 Set up new users' accounts and profiles, deal with password issues, and support management in all IT related topics
 
 
 </li>
 </ul>
 Manage all IT assets including performing regular checks and maintenance on computer equipment, maintaining an up-to-date register of all equipment, and purchasing all IT requirements
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience
 </li>
 <li>
 Bachelor`s degree in IT, Computer Science or any relevant discipline
 </li>
 <li>
 Experience in computer hardware and software installing
 </li>
 <li>
 Strong experience in servers management, security measures, and data protection
 </li>
 </ul>
</div>

Technology Operations Senior Engineer

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Job Purpose
 
 
 
 Responsible for the administration, maintenance, and support of the bank's voice communication infrastructure, with a focus on IP telephony, VoIP, and the bank's contact center platform. The role responsible for high availability, security, and optimal performance of voice solutions while troubleshooting and resolving technical issues to support business operations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Voice Infrastructure &amp; Contact Center Support:
 </li>
 <li>
 Administer and maintain IP telephony systems, VoIP solutions, SBCs, and PBX infrastructure
 </li>
 <li>
 Support and optimize the bank's contact center platform, including call routing, IVR functionalities, and call recording
 </li>
 <li>
 Ensure the quality and reliability of voice services by monitoring system health and performance
 </li>
 <li>
 Assist in securing voice infrastructure through encryption, authentication, and access controls
 </li>
 <li>
 Incident &amp; Problem Management:
 </li>
 <li>
 Provide Level 2 support for voice-related incidents and service requests
 </li>
 <li>
 Troubleshoot and resolve voice network issues, ensuring minimal downtime
 </li>
 <li>
 Conduct root cause analysis (RCA) for recurring problems and suggest corrective actions
 </li>
 <li>
 Projects &amp; Upgrades:
 </li>
 <li>
 Assist in implementing and upgrading voice solutions in alignment with business needs
 </li>
 <li>
 Support the integration of voice services with CRM, workforce management, and other applications
 </li>
 <li>
 Work with vendors and service providers for issue resolution and enhancements
 
 
 </li>
 </ul>
 
 Policies, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
 
 
 </li>
 </ul>
 
 Day-to-day Operations
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs
 
 
 </li>
 </ul>
 
 Compliance
 
 
 
 <ul>
 <li>
 Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education &amp; Certifications:
 </li>
 <li>
 Bachelor's degree in Computer Science, Telecommunications, or a related field
 </li>
 <li>
 Certifications such as Cisco CCNA Collaboration, Avaya, or Genesys certifications are a plus
 </li>
 <li>
 Experience:
 </li>
 <li>
 For Sr. Engineer: 3-5 years of experience in managing and supporting enterprise voice solutions
 </li>
 <li>
 For Engineer: 1-3 years of experience in managing and supporting enterprise voice solutions
 </li>
 <li>
 Hands-on experience with VoIP, SIP, PBX, and contact centre platforms
 </li>
 <li>
 Banking or financial institution experience is preferred
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Strong understanding of VoIP protocols (SIP, RTP, H.323)
 </li>
 <li>
 Knowledge of call routing, IVR, and workforce management systems
 </li>
 <li>
 Experience in troubleshooting voice quality issues and network-related voice problems
 </li>
 <li>
 Familiarity with QoS, network security, and voice system integrations
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Strong analytical and troubleshooting skills
 </li>
 <li>
 Ability to work effectively under pressure and meet SLAs
 </li>
 <li>
 Good communication and teamwork skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Training &amp; Development
 </li>
 </ul>
</div>

Voice Management Senior Engineer

Bankawy - بنكاوى

<div>
 
 
 For A Leading Fintech Company (Owned by One of Egypt&rsquo;s Largest Local Banks)
 
 
 
 
 ***Kindly apply only if you are willing to attend on-site interview in few days***
 
 
 
 
 
 
 
 Senior Software engineer/ Backend-DotNet
 
 
 
 
 
 
 
 Position Summary:
 
 
 
 
 Job purpose:
 
 &nbsp;&nbsp;
 
 
 Execute the software lifecycle of products meeting the security guidelines and quality standards.
 
 
 
 
 
 
 Key accountabilities :
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand the business requirements provided by internal stakeholders (PO, functional consultant, &hellip; etc) and interpret them into deliverables (code, installation of a system, deployment. &hellip; etc).
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop software systems as per the required technology stack following the code standards, security guidelines and quality standards.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Execute the software lifecycle following the agreed-on methodology.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create and execute unit test cases.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Document the code
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work under the guidance of senior members and apply the code review comments as needed.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fix bugs detected by the testing team
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report on work progress and raise any challenges that might affect the workflow and progress.
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor&rsquo;s degree in computer science
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 3 year of experience as a software engineer
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technology stack certified is preferred
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic knowledge in source code control and issue/task tracking tool
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Financial services background is preferred
 
</div>

Senior Software engineer/ Backend-DotNet

<div>
 
 Key accountabilities and decision ownership:
 
 
 
 <ul>
 <li>
 Managing all required Infrastructure operations related to (Power, Non-Power, Telecommunications, Gas Networks, Water Tanks, Lagoons, Water fountains ....etc.) starting from the Concept, Design, Construction and HO of Works properly
 </li>
 <li>
 Continually follow up/review/insure the Construction progress on Site
 </li>
 <li>
 Managing the Project RFIs/SWIs relating to the Infrastructure
 </li>
 <li>
 Direct, monitor and control Contractors' Invoices, and Consultants' work process for Infrastructure
 </li>
 <li>
 Coordinate between the design team and projects team for all Infrastructure
 </li>
 <li>
 Review the Design/Pricing of Infrastructure Packages for Construction
 </li>
 <li>
 Handling electrical networks till final delivery to Electrical Authority to be fully energized and successfully operated
 </li>
 <li>
 Manage and direct personnel and Contractors to ensure a realistic workload with high quality
 </li>
 <li>
 Hand over activities separately and successfully to keep progressive work on the Project
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree Electrical or Mechanical
 </li>
 <li>
 11 to 14 years' experience in similar position
 </li>
 <li>
 Excellent project management skills
 </li>
 <li>
 Excellent communication skills
 </li>
 </ul>
</div>

Infrastructure Manager - Projects

Halan - حالا

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 
 We are seeking a
 
 
 Senior Quality Control (QC) Engineer
 
 
 to join our growing technology team. In this role, you will take ownership of the testing strategy and ensure the delivery of high-quality, reliable, and scalable software products. You will lead quality initiatives, mentor junior team members, and collaborate closely with cross-functional teams to embed a culture of excellence throughout the development lifecycle.
 
 
 
 
 
 
 
 As a
 
 
 Senior QC Engineer
 
 
 , you will play a key role in maintaining automated testing, validating backend systems and
 
 
 APIs
 
 
 , and optimizing performance across complex environments.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 &bull;Collaborate with developers, DevOps, and product managers to ensure quality is embedded at every stage of development.
 
 
 
 
 &bull;Perform
 
 
 API testing
 
 
 using
 
 
 Postman
 
 
 and
 
 
 Rest Assured
 
 
 , ensuring robust backend validation.
 
 
 
 
 &bull;Conduct performance and load testing to identify bottlenecks and support optimization.
 
 
 
 
 &bull;Validate data accuracy and consistency using
 
 
 SQL
 
 
 and
 
 
 NoSQL
 
 
 databases.
 
 
 
 
 &bull;Mentor and guide
 
 
 junior QC engineers
 
 
 , reviewing their test plans and automation scripts.
 
 
 
 
 &bull;Participate in
 
 
 automation code reviews
 
 
 and provide constructive feedback on testability and quality standards.
 
 
 
 
 &bull;Research and introduce new tools or techniques to enhance testing efficiency and coverage.
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 &bull;Minimum 3+ years of experience in
 
 
 Software Quality Assurance
 
 
 , with at least 1 year in a senior or lead capacity.
 
 
 
 
 &bull;Strong grasp of
 
 
 ISTQB
 
 
 concepts, methodologies, and techniques.
 
 
 
 
 &bull;Proven experience of
 
 
 Java
 
 
 and
 
 
 JavaScript
 
 
 for building automation scripts.
 
 
 
 
 &bull;Proven experience with
 
 
 Rest Assured
 
 
 and
 
 
 Postman
 
 
 for
 
 
 API
 
 
 testing.
 
 
 
 
 &bull;Hands-on experience with
 
 
 Performance Testing
 
 
 tools and methodologies.
 
 
 
 
 &bull;Good command of
 
 
 SQL
 
 
 and
 
 
 NoSQL
 
 
 databases.
 
 
 
 
 &bull;Familiarity with
 
 
 gRPC
 
 
 and
 
 
 WebSockets
 
 
 testing is a strong plus.
 
 
 
 
 &bull;Excellent analytical and problem-solving skills with strong attention to detail.
 
 
 
 
 &bull;Ability to lead initiatives, influence teams, and drive quality improvements.
 
 
 
 
 &bull;Strong communication skills and a collaborative mindset in a fast-paced environment.
 
 
 
 
 
</div>

Senior QC Engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 The Senior CX Consultant has the responsibility of shaping the end to end customer journey, understanding the business and technical challenges and create the technical strategy and architecture. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she has an end-to-end expert understanding of Customer experience tools and eco-System and can consult customers on picking up the right tools and architecture for their business requirements. The CX consultant has good understanding of business and technical domains and can be the bridge between them.
 
 
 The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
 
 
 
 Job Duties
 
 
 
 <ul>
 <li>
 Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey.
 </li>
 <li>
 Identify the use cases and the integration strategies of Bots, AI tools, Sentiment or Voice Analytics as well as the CRMs.
 </li>
 <li>
 Become client trusted advisor and contribute to customer Digital Transformation.
 </li>
 <li>
 Develop CX roadmap and technical mappings for the next gen Customer Experience.
 </li>
 <li>
 Recognize and assess client key business drivers and challenges.
 </li>
 <li>
 Articulate service strategy (refine, refresh, change, optimize, &hellip;) in the relevant digital domain.
 </li>
 <li>
 Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
 </li>
 <li>
 Produce customized architecture standards.
 </li>
 <li>
 Produce complex design documents.
 </li>
 <li>
 Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, &hellip;).
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Very strong technical knowledge and/or experience in Customer Experience and the IT Eco-System.
 
 
 
 Contact Center And CX Related Services
 
 
 
 <ul>
 <li>
 Expert level knowledge and hands on experience of in one or multiple of the following Contact Center solutions, TalkDesk, Genesys, NiceIn Contact.
 </li>
 <li>
 Expert level knowledge and hands on experience in one or multiple of the following:
 </li>
 <ul>
 <li>
 VoiceBot and VoiceAnalytics (e.g. Nuance, Nexidia etc&hellip;)
 </li>
 <li>
 Sentiment Analytics
 </li>
 <li>
 Predictive Engagement
 </li>
 <li>
 AI/Bots (Google, Amazon, KorAI)
 </li>
 </ul>
 <li>
 Hands on experience with integration of CRM tools such as SAP, Sales Force, MS Dynamics.
 </li>
 <li>
 Experience with Workforce Management and related tools.
 </li>
 <li>
 Contact center organization and operation to be able to understand customer needs and translate them into a high level design
 </li>
 <li>
 Good understanding of the RPA,AI solutions
 
 </li>
 </ul>
 
 Other Skills And Experience
 
 
 
 <ul>
 <li>
 Effective customer senior management communication.
 </li>
 <li>
 Ability to handle complex situations (internal and customer facing).
 </li>
 <li>
 Expert level in the integration and implementation of at least one specific digital domain (to be listed according to requirements)
 </li>
 <li>
 Advanced level in one or more digital domain(s).
 </li>
 <li>
 Strong technical skills around telecommunications/IT solutions and services in general / university degree in Communications systems/or Computer Science or equivalent.
 </li>
 <li>
 Minimum of 10 years related work experience in customer facing organizations within the ICT and CX industry (channels, local representations working directly with customer IT management).
 </li>
 <li>
 Proven track record in driving and positioning security technical strategy to customers&rsquo; needs at senior IT/CxO level.
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Understand market trends, technical and business issues associated with the CX/CC industry.
 </li>
 <li>
 Must have consultancy and service delivery experience in the CX industry.
 </li>
 <li>
 Program and/or project management skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

CX Consultant

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