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customer service

service advisor

Al-Futtaim

<div>Job Requisition ID: 173893
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
The primary focus of this role is to provide the customer with a positive experience by noting down the jobs required, provide an estimate with job explanation, prepare the job card, follow up on the jobs in the workshop, take approvals for additional repairs, inform the customer of any delays, deliver the vehicle and explain the invoice to customer.<div> 
 
What you will do 
<ul><li>Ask questions and record customer concerns and complaints</li><li>Empathize and clarify customer requests</li><li>Check workshop situation and promise delivery time</li><li>Check and ensure accordance of invoice and work performed</li><li>Inform customer after work completion and agree on pick up time</li><li>Clear explanation of the job done and invoice and guide to the cashier</li><li>Promotion of value added services</li><li>Resolution of customer concerns at the earliest time to ensure satisfaction</li></ul></div> 
<div>
Required skills to be successful 
<ul><li>Minimum of 2-3 years&rsquo; experience as a Service Advisor in an automotive dealership</li><li>Technical knowledge provides up-to-date technical information in response to customer inquiries</li><li>Excellent customer service, willing to go the extra mile</li><li>Strong English communications skills, Arabic is an added advantage</li></ul></div> 
 
About the team 
The role will report to the Aftersales Manager and you will be working in a dynamic workshop environment dealing directly with Workshop Supervisor, Controller, Foreman &amp; Technicians on a daily basis.<div> 
 
What equips you for the role 
<ul><li>Customer service</li><li>Upselling skills</li><li>Excellent communication</li><li>Problem solving</li></ul></div>
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Service Advisor

MENA-Water

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
 </li>
 <li>
 Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
 </li>
 <li>
 Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
 </li>
 <li>
 Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
 </li>
 <li>
 Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
 </li>
 <li>
 Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
 </li>
 <li>
 Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
 </li>
 <li>
 Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.
 
 
 </li>
 </ul>
 
 Key Generic Skills
 
 
 
 <ul>
 <li>
 Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
 </li>
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 Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
 </li>
 <li>
 Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
 </li>
 <li>
 Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
 </li>
 <li>
 Flexibility: Willingness to travel and work outside regular business hours as needed.
 
 
 </li>
 </ul>
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
 </li>
 <li>
 Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.
 </li>
 </ul>
</div>

Electromechanical Service Advisor

Key Responsibilities <ul><li>Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.</li><li>Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.</li><li>Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.</li><li>Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.</li><li>Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.</li><li>Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.</li><li>Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.</li><li>Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.</li></ul> Key Generic Skills <ul><li>Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.</li><li>Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.</li><li>Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.</li><li>Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.</li><li>Flexibility: Willingness to travel and work outside regular business hours as needed.</li></ul> Qualification & Experience <ul><li>Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.</li><li>Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.</li></ul>

Star Gallery Mart

About UsStar Gallery Mart is one of the UAE&rsquo;s fastest-growing electronics and lifestyle retailers, specializing in mobile accessories, gadgets, and home appliances. We are looking for a bilingual, energetic, and sales-driven Customer Service Representative to handle online and in-store customer interactions.Job SummaryWe are seeking a dynamic Arabic&ndash;English professional to manage customer engagement, social media responses, and online sales. You will create engaging posts, respond to inquiries in real time, assist customers with orders, and coordinate deliveries &mdash; all while driving sales and ensuring top-quality service.Key Responsibilities<ul><li>Post daily videos, stories, and product content across Instagram, TikTok, Snapchat, and Facebook.</li><li>Respond promptly to customer messages and comments on social media and WhatsApp in Arabic and English.</li><li>Assist customers in placing online orders via the website, app, or WhatsApp, guiding them through the checkout process.</li><li>Answer phone calls, explain product details, prices, and promotions, and handle after-sales support.</li><li>Coordinate with the delivery/logistics team to ensure smooth and timely deliveries.</li><li>Monitor and assist with Meta Ads (Facebook &amp; Instagram) and boosting campaigns.</li><li>Maintain a positive brand image through quick, professional, and friendly communication.</li><li>Work toward monthly sales targets and report performance to management.</li></ul>Requirements<ul><li>Fluent in Arabic and English (spoken and written).</li><li>Prior experience in customer service, social media management, or online sales.</li><li>Strong understanding of Meta Business Suite, WhatsApp Business, and e-commerce tools.</li><li>Good computer and smartphone skills (posting, replying, basic data entry).</li><li>Energetic, persuasive, and customer-focused personality.</li><li>Familiarity with UAE delivery systems and customer preferences.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary + sales commission.</li><li>Career growth opportunities in a leading UAE electronics brand.</li><li>Work in a fast-paced, digital, and creative environment.</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Customer Service (Arabic–English) – E-Commerce & Retail

Precise Communications

HR HEAD Key Responsibilities: o Develop and implement HR strategies and initiatives aligned with the overall business objectives.o Serve as a strategic advisor to leadership on workforce planning, employee engagement, and organizational development.o Oversee recruitment, onboarding, and lifecycle management of large volumes of blue-collar staff (delivery personnel, drivers, warehouse staff, etc.).o Ensure timely and efficient staffing across operational hubs and delivery centers.o Build and maintain a positive work culture and employee engagement programs tailored to blue-collar staff.o Manage grievance redressal, conflict resolution, and disciplinary procedures in compliance with labor laws.o Ensure adherence to statutory and legal requirements related to labor and employment.o Identify training needs and develop programs focused on skill development, safety, and compliance.o Manage payroll inputs, attendance, shift planning, and other operational HR functions.o Implement and improve HR systems, policies, and processes for scalable operations.Requirements:<ul><li>Experience:</li></ul>o 7&ndash;8 years of progressive HR experience, preferably in logistics, e-commerce, supply chain, or delivery-focused industries.o Proven experience in managing a large blue-collar workforce across multiple locations.<ul><li>Education:</li></ul>o Bachelor's/Master&rsquo;s degree in Human Resources, Business Administration, or related field.<ul><li>Skills &amp; Competencies:</li></ul>o Strong understanding of labor laws, compliance, and HR best practices.o Excellent interpersonal, communication, and problem-solving skills.o Ability to work in a fast-paced and high-pressure environment.o Hands-on experience with HRMS tools and workforce management systems is a plus.Job Type: Full-time

HR Head

Al Wahat Accounts & Internal Audit Services

Job Vacancy: Manager - Tax &amp; AccountsCompany: Alwahat Accounts &amp; Internal Audit Services Location: Dubai, UAE Job Type: Full-time Availability: Immediate JoinerJob Summary:The Manager &ndash; Tax &amp; Accounts will oversee the firm&rsquo;s tax compliance, accounting operations, and client advisory services. The role involves managing VAT and Corporate Tax compliance, supervising bookkeeping and financial reporting functions, and ensuring all statutory obligations are met as per UAE laws and FTA requirements. The ideal candidate should combine strong technical knowledge in taxation and accounting with leadership and client management skills.Key Responsibilities:Taxation (VAT &amp; Corporate Tax):<ul><li>Supervise and review VAT and Corporate Tax filings for multiple clients.</li><li>Ensure compliance with UAE Federal Tax Authority (FTA) regulations.</li><li>Advise clients on tax planning, risk management, and structuring.</li><li>Manage tax audits and assessments; liaise with FTA and other authorities.</li><li>Maintain up-to-date knowledge of changes in UAE tax laws and executive regulations.</li><li>Review tax computations, reconciliations, and supporting documentation.</li></ul>Accounting &amp; Financial Management:<ul><li>Oversee day-to-day accounting functions, including ledger management, bank reconciliation, and financial statement preparation.</li><li>Review client accounts, trial balances, and ensure accuracy of financial reports.</li><li>Supervise the preparation of monthly, quarterly, and annual financial reports.</li><li>Guide accountants in maintaining proper accounting records as per IFRS standards.</li><li>Support clients during external audits and ensure audit readiness.</li></ul>Leadership &amp; Client Management:<ul><li>Lead and mentor a team of accountants and tax executives.</li><li>Manage multiple client portfolios, ensuring quality, accuracy, and timely delivery.</li><li>Develop internal processes for efficiency and compliance improvement.</li><li>Build strong client relationships and act as a trusted advisor for all tax and financial matters.</li><li>Coordinate with other departments for integrated business advisory services.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree in Accounting, Finance, or Commerce (Master&rsquo;s preferred).</li><li>Professional qualifications such as ACCA, CPA, CA, CMA, or CTA are highly desirable.</li><li>Minimum 5&ndash;8 years of relevant experience in accounting, taxation, or audit, preferably in the UAE or GCC.</li><li>Strong working knowledge of UAE VAT Law, Corporate Tax Law, and IFRS.</li><li>Hands-on experience with accounting systems such as Tally, Zoho Books, QuickBooks, or Odoo.</li></ul>Key Skills:<ul><li>Deep understanding of UAE tax framework (FTA compliance, VAT, Corporate Tax)</li><li>Financial reporting and audit coordination</li><li>Strong analytical, review, and reconciliation abilities</li><li>Excellent communication and leadership skills</li><li>Client servicing and advisory mindset</li><li>Time management and multi-tasking ability</li></ul>If you meet the requirements and are ready to take on this exciting role, please send your updated CV.Job Types: Full-time, PermanentJob Types: Full-time, Permanent

Manager - Tax & Accounts

KONE

<div>
 Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.
 
 
 KONE Middle East, Turkey &amp; Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our office in Sharjah. This role involves planning, managing, and overseeing the contracted scope of work, responsible for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.
 
 
 The successful candidate will be accountable for planning, managing, and controlling the field service operations in his/her area according to the service contract requirements, company policies, and KONE processes.
 
 
 The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance) and the revenues from callout and service repair sales.
 
 
 A
 
 service mindset
 
 is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
 </li>
 <li>
 Resolving customer service quality complaints and invoicing complaints related to maintenance operations
 </li>
 <li>
 Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
 </li>
 <li>
 Control of the field operations costs, callouts, and service repair sales.
 </li>
 <li>
 Managing the third-party inspection visits and follow-up actions
 </li>
 <li>
 Validates the service contract and technical terms with sales
 </li>
 <li>
 Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
 </li>
 <li>
 Investigating accidents and following company policy on evidence custody and internal reporting
 </li>
 <li>
 Responsible for the performance of assigned technicians, their motivation, and their competence development
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
 </li>
 <li>
 A driven and energetic representative with strong analytical skills and the ability to learn quickly.
 </li>
 <li>
 Experience in elevator service operations or service sales is preferred.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
 </li>
 <li>
 Open to applicants from any location; GCC experience is an advantage but not required.
 </li>
 <li>
 Strong aptitude for understanding and analyzing customer needs to provide customized solutions.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Service Engineer, Elevators & Escalators

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183 service advisor jobs IN Sharjah Jobs In Sharjah Jobs In Sharjah Jobs In Sharjah Jobs In Arabic Jobs In Sharjah United Arab Emirates

Service Advisor

Electromechanical Service Advisor

Electromechanical Service Advisor

Customer Service (Arabic–English) – E-Commerce & Retail

HR Head

Manager - Tax & Accounts

Service Engineer, Elevators & Escalators