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service coordinator

Electromech Contracting and Maintenance llc

Job Title: Service CoordinatorCompany: Electromech Contracting and Maintenance LLCJob Summary: Electromech Contracting and Maintenance LLC is seeking a proactive and organized Service Coordinator to manage day-to-day maintenance coordination, spares requirements, and service-related documentation. The ideal candidate should be capable of handling multiple tasks, coordinating with technicians and clients, and ensuring smooth service operations.Key Responsibilities:<ul><li>Coordinate and schedule maintenance and service activities.</li><li>Manage and track maintenance requirements and service requests.</li><li>Handle spares requests, follow-ups, and coordination with suppliers/stores.</li><li>Prepare, maintain, and organize service reports, job cards, and related documentation.</li><li>Liaise with technicians, site teams, and management to ensure timely completion of jobs.</li><li>Follow up on pending service requests, approvals, and closures.</li><li>Maintain accurate records of service activities and spares usage.</li></ul>Requirements:<ul><li>Previous experience as a Service Coordinator or in a similar maintenance coordination role is preferred.</li><li>Basic technical understanding of maintenance works (electromechanical preferred).</li><li>Good communication and coordination skills.</li><li>Ability to work under pressure and handle multiple situations efficiently.</li><li>Proficiency in MS Office (Excel, Word, Email).</li><li>Good organizational and documentation skills.</li><li>Driving License - added benefit</li><li>Basic knowledge of Zoho books required</li></ul>Salary: AED 2,000 - 2,500, negotiable based on the candidate&rsquo;s knowledge, experience, and expertise in handling situations.Location: Abu Dhabi UAEInterested candidate, please forward your CV via Whatsapp on - 058-6077090Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Service Coordinator

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974,
 
 S.K.M Air Conditioning LLC
 
 has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
 
 2,000+ employees
 
 representing
 
 30+ nationalities
 
 , SKM operates in
 
 8+ countries
 
 and delivers solutions to
 
 30+ global markets
 
 . We pair engineering excellence with digital innovation&mdash;modern data platforms, AI/ML, and automation&mdash;to elevate product quality, customer experience, and operational efficiency.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers&mdash;particularly Arabic-speaking clients and government entities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Service Coordination &amp; Documentation
 
 
 
 
 
 <ul>
 <li>
 Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create, organize, and maintain accurate manual and digital data records in line with company procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare proposals (AMC and T&amp;M) based on technician site inspections.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sort, classify, file, and retrieve information as per content and purpose.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Cross-Functional Coordination
 
 
 
 
 
 <ul>
 <li>
 Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Customer &amp; Client Communication
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers to explain information, resolve queries, and support service processes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&amp;M jobs, complaints, and service requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist walk-in customers and manage incoming calls, directing them to relevant personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial &amp; Administrative Support
 
 
 
 
 
 <ul>
 <li>
 Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Deposit received payments and cheques into SKM bank accounts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Arrange payment and AMC agreement collections via courier or cost-effective means.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up on overdue payments on behalf of the Regional Sales Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 
 <ul>
 <li>
 Prepare reports, charts, graphs, and statistical information required for branch operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support sales and service teams with presentation, reporting, and administrative requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 General Duties
 
 
 
 
 
 <ul>
 <li>
 Coordinate with internal teams to ensure timely completion of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Perform clerical duties as assigned to support departmental activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Execute any additional tasks assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proven experience in customer service and administrative operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of MS Office applications.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong customer communication and service practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Familiarity with coordination processes in a technical or service environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Proficiency in English; Arabic is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong oral and written communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Customer service orientation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong planning, organizing, and time-management abilities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-solving and stress tolerance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Presentation and reporting skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good computer literacy.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Self-motivated and task-driven.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Behaviours
 
 
 
 
 
 <ul>
 <li>
 Customer-oriented approach.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong teamwork and collaboration.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Result-driven mindset.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Effective communication.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Priority and time management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At
 
 SKM
 
 , we value expertise and innovation. You&rsquo;ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.
 
 
 
 
 
 If this sounds like you, we&rsquo;d love to hear from you!
 
</div>

Mechri Passengers Transportation Services

Position: Customer Service Coordinator Location: Zayed Port/Zayed International Airport, Abu Dhabi Employment Type: Full-timeWe are seeking a dynamic and customer-focused Customer Service Coordinator to join our team at Zayed International Airport Abu Dhabi, UAE. In this role, you will provide exceptional transportation services to tourists visiting Abu Dhabi, ensuring an unforgettable experience. The ideal candidate will have extensive knowledge of Abu Dhabi's tourist attractions, possess outstanding sales skills, and excel in customer engagement.Key Responsibilities:<ul><li>Greet and assist Customers, providing information about transportation options and local attractions.</li><li>Coordinate transportation services to and from key tourist locations, ensuring timely and efficient service.</li><li>Promote and sell transportation packages and additional services, utilizing persuasive sales techniques.</li><li>Maintain a high standard of grooming and professionalism in all interactions.</li><li>Answer inquiries about Abu Dhabi&rsquo;s tourist locations, activities, and local culture.</li><li>Handle customer complaints and feedback with empathy and professionalism, resolving issues promptly.</li><li>Collaborate with team members to improve service delivery and enhance the overall customer experience.</li><li>Data Entry in the ERP and making the daily reports and submitting it to Finance Department.</li></ul>Qualifications:<ul><li>Proven experience in customer service and sales, preferably in the tourism or transportation industry.</li><li>Strong knowledge of Abu Dhabi&rsquo;s tourist attractions and cultural landmarks.</li><li>Multilingual proficiency (Arabic, English, and at least one other language preferred).</li><li>Exceptional communication and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-centric mindset.</li><li>Ability to work in a fast-paced environment and manage multiple tasks efficiently.</li><li>Well-groomed appearance and professional demeanor.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for professional development and training.</li><li>A vibrant work environment in a culturally rich setting.</li></ul>Individuals with their own visa and preferred.If you are passionate about providing excellent customer service and have a deep understanding of Abu Dhabi&rsquo;s tourism landscape, we invite you to apply and join our team at Mina PortJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Deadline: 25/12/2025

Sales & Customer Service Coordinator

Flowserve

<div>Role Summary:
The Coordinator will lead the day-to-day activities in the customer service. Focus on the fulfillment of customer requirements for their specific site through successful execution of site initiatives incorporating the strategy set by the Flowserve. Coordinate workload daily with the planners and determine resources needed to ensure that we meet the customer&rsquo;s expectation.
Your role:
<ul><li>Handling customer enquires and quote entry in the Trident system</li>
<li>Accurately enter customer orders into the SAP ERP and sending order confirmation, ensuring all information is complete and correct</li>
<li>Act as a point of contact for customer inquiries about their orders, providing information, and resolving issues.</li>
<li>Work with other departments, such as sales, engineering, pricing team and stores to ensure timely and efficient order fulfillment.</li>
<li>Handle and resolve customer complaints or discrepancies that arise with customer orders.</li>
<li>Coordinate with logistics to ship the material on-time</li>
<li>Follow-up with customer to collect the shipment on-time</li>
<li>Sending invoices to customers as per the PO guideline</li>
</ul>Your profile:
<ul><li>Customer service, order management related work experience.</li>
<li>Experience in a warehouse or manufacturing environment.</li>
<li>Background in industrial manufacturing</li>
<li>Strong Organizational skills and Detail Oriented</li>
<li>Experience MS Excel and word.</li>
<li>Experience in SAP and Trident</li>
<li>Degree in relevant field and / or 2-3 years relevant experience.</li>
</ul>Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-17220
Job Family Group : Logistics
Job Family : LO Coordinator
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words &quot;Accommodation Request&quot; as your subject line of your email. For more information, read the Accessibility Process.</div>

Coordinator

Nationwide Middle East Properties LLC

<div>
 
 
 Job Title:
 
 Client Relationship Coordinator
 
 
 
 Location:
 
 Abu Dhabi, UAE
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Department:
 
 Customer Experience / Sales Support
 
 
 
 Language Requirement:
 
 Arabic (Native/Fluent) &amp; English (Professional Proficiency)
 
 
 
 
 
 
 Company Overview
 
 
 
 
 Nationwide Middle East Properties
 
 is a premier real estate destination and property technology firm based in the UAE. Recognized for our market intelligence and commitment to excellence, we connect investors, tenants, and stakeholders with exceptional property opportunities. Our culture is defined by professionalism, integrity, and a relentless drive to set new benchmarks in the Abu Dhabi property sector. We empower our teams with the resources and environment necessary to deliver world-class service.
 
 
 
 
 
 
 Job Summary
 
 
 
 The
 
 Client Relationship Coordinator
 
 acts as the primary bridge between NWMEA.com and our diverse clientele. The successful candidate will be responsible for managing the end-to-end client journey, ensuring seamless communication, and fostering long-term professional relationships. This role requires a bilingual (Arabic/English) professional who can navigate complex client inquiries with diplomacy, maintain accurate data records, and support the broader sales and leasing objectives of the organization.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Client Account Management &amp; Engagement
 
 
 <ul>
 <li>
 Serve as the first point of contact for high-value inbound inquiries, delivering a superior standard of service to both Arabic and English-speaking clients.
 </li>
 <li>
 Proactively manage client relationships to identify needs, preferences, and investment goals, ensuring a personalized service delivery.
 </li>
 <li>
 Facilitate the scheduling of property viewings, consultations, and meetings between clients and the advisory team.
 </li>
 </ul>
 
 
 2. Operational Support &amp; Coordination
 
 
 <ul>
 <li>
 Liaise between the Sales, Leasing, and Marketing departments to ensure a cohesive client experience and alignment on property availability.
 </li>
 <li>
 Manage the client onboarding process, ensuring all documentation is compliant with company policies and UAE real estate regulations.
 </li>
 <li>
 Coordinate follow-up activities to nurture leads and maintain engagement throughout the sales cycle.
 </li>
 </ul>
 
 
 3. Issue Resolution &amp; Service Excellence
 
 
 <ul>
 <li>
 Address and resolve client complaints or concerns promptly, utilizing problem-solving skills to turn challenges into opportunities for loyalty.
 </li>
 <li>
 Uphold
 
 Nationwide Middle East Properties
 
 &rsquo;s brand standards in all written and verbal communications.
 </li>
 </ul>
 
 
 4. Data Management &amp; Reporting
 
 
 <ul>
 <li>
 Maintain impeccable records within the CRM system, ensuring all client interactions, feedback, and status updates are logged accurately.
 </li>
 <li>
 Generate weekly reports on client sentiment, inquiry volume, and conversion metrics for senior management review.
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 A minimum of
 
 2+ years
 
 of professional experience in Client Relations, Account Management, or Customer Success. Experience within the Real Estate or Property Management sector is strictly preferred.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Communications, Marketing, or a related discipline.
 </li>
 <li>
 
 Language Skills:
 
 
 Native-level fluency in Arabic
 
 (spoken and written) is a mandatory requirement for this role, alongside professional fluency in English.
 </li>
 </ul>
 
 
 Technical &amp; Soft Skills
 
 
 <ul>
 <li>
 Proficiency in CRM platforms (Salesforce, Zoho, Microsoft Dynamics) and MS Office Suite.
 </li>
 <li>
 Strong understanding of the Abu Dhabi real estate market dynamics and geography.
 </li>
 <li>
 Exceptional organizational skills with the ability to manage multiple stakeholders simultaneously.
 </li>
 <li>
 High emotional intelligence, professional presentation, and a client-centric mindset.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Competitive Compensation:
 
 Attractive salary package commensurate with experience.
 </li>
 <li>
 
 Career Development:
 
 Structured opportunities for professional growth within a market-leading organization.
 </li>
 <li>
 
 Corporate Culture:
 
 A collaborative, high-performance work environment in the heart of Abu Dhabi.
 </li>
 </ul>
 
 
 
 
 
 Nationwide MEA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
</div>

Client Relationship Coordinator

Al-Futtaim

<div>Job Requisition ID: 173874

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role:
<ul>
<li>As a Contract Coordinator for Hertz Al Futtaim Transport &amp; Rental Services, you will be responsible for managing vehicle service bookings, coordinating communication with clients, and ensuring data management accuracy. The role demands strong organizational skills to schedule services, oversee fleet operations, support client needs, and handle administrative tasks efficiently. Success in this role is measured by the ability to ensure operational efficiency, enhance client satisfaction, and maintain accurate reporting.</li></ul> 
 
What You Will Do: 

<h4 class="jobSectionHeader">
Service Booking Coordination</h4>
<ul><li>Schedule and manage vehicle service bookings in collaboration with Hertz Customer Service and logistics teams.</li>
<li>Ensure timely completion of servicing activities to minimize downtime and idling of vehicles.</li></ul> 

<h4 class="jobSectionHeader">
Customer Communication</h4> 

<ul>
<li>Serve as the primary contact for customers regarding collection, delivery and service schedules.</li>
<li>Provide timely updates and confirmations to enhance customer satisfaction.</li></ul> 

<h4 class="jobSectionHeader">
Reporting &amp; Data Management</h4>
<ul><li>Maintain and update service booking reports, including work-in-progress (WIP), completion status and scheduling details.</li>
<li>Prepare and submit vehicle usage and trip reports for client review.</li>
<li>Track and record vehicle replacement days based on service and return timelines.</li></ul> 

<h4 class="jobSectionHeader">
System Updates &amp; Tracking</h4>
<ul><li>Update vehicle service intervals and asset information in the Locations Solution system.</li>
<li>Monitor live vehicle tracking systems for clients' fleet to ensure operational visibility and detect issues.</li></ul> 

<h4 class="jobSectionHeader">
Fleet &amp; Pool Vehicle Management</h4>
<ul><li>Oversee daily check-in/check-out and allocation of clients' pool vehicles.</li>
<li>Handle allocation requests efficiently to support operational requirements.</li></ul> 

<h4 class="jobSectionHeader">
Client &amp; Team Support</h4>
<ul><li>Support client's team in executing daily operational duties.</li>
<li>Attend client meetings, respond to queries, and resolve complaints promptly and professionally.</li></ul> 

<h4 class="jobSectionHeader">
Invoice &amp; Estimation Processing</h4>
<ul><li>Coordinate approvals for estimates and facilitate timely submission of invoices to clients.</li>
<li>Assist with tracking and managing traffic fines for fleet vehicles.</li></ul> 

<h4 class="jobSectionHeader">
General Administration</h4>
<ul><li>Handle day-to-day email correspondence with clients and stakeholders.</li>
<li>Perform miscellaneous tasks as required to support business operations of the client.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Strong organizational and multitasking abilities.</li>
<li>Excellent communication and customer service skills (phone/email).</li>
<li>Proficiency in Office suite and fleet management systems.</li>
<li>Experience in reporting, data tracking, and coordination.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Experience in fleet management or a related field, with a focus on service coordination and customer liaison.</li>
<li>Proficiency in software systems relevant to fleet management and service tracking.</li>
<li>Strong organizational skills with a proven ability to manage multiple tasks simultaneously.</li>
<li>Prior experience in handling customer communications and resolving service issues effectively.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Contract Coordinator

<div>
 
 Job Requisition ID:
 
 173874
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 As a Contract Coordinator for Hertz Al Futtaim Transport &amp; Rental Services, you will be responsible for managing vehicle service bookings, coordinating communication with clients, and ensuring data management accuracy. The role demands strong organizational skills to schedule services, oversee fleet operations, support client needs, and handle administrative tasks efficiently. Success in this role is measured by the ability to ensure operational efficiency, enhance client satisfaction, and maintain accurate reporting.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Service Booking Coordination
 
 
 <ul>
 <li>
 Schedule and manage vehicle service bookings in collaboration with Hertz Customer Service and logistics teams.
 </li>
 <li>
 Ensure timely completion of servicing activities to minimize downtime and idling of vehicles.
 
 
 </li>
 </ul>
 Customer Communication
 
 
 <ul>
 <li>
 Serve as the primary contact for customers regarding collection, delivery and service schedules.
 </li>
 <li>
 Provide timely updates and confirmations to enhance customer satisfaction.
 
 
 </li>
 </ul>
 Reporting &amp; Data Management
 
 
 <ul>
 <li>
 Maintain and update service booking reports, including work-in-progress (WIP), completion status and scheduling details.
 </li>
 <li>
 Prepare and submit vehicle usage and trip reports for client review.
 </li>
 <li>
 Track and record vehicle replacement days based on service and return timelines.
 
 
 </li>
 </ul>
 System Updates &amp; Tracking
 
 
 <ul>
 <li>
 Update vehicle service intervals and asset information in the Locations Solution system.
 </li>
 <li>
 Monitor live vehicle tracking systems for clients' fleet to ensure operational visibility and detect issues.
 
 
 </li>
 </ul>
 Fleet &amp; Pool Vehicle Management
 
 
 <ul>
 <li>
 Oversee daily check-in/check-out and allocation of clients' pool vehicles.
 </li>
 <li>
 Handle allocation requests efficiently to support operational requirements.
 
 
 </li>
 </ul>
 Client &amp; Team Support
 
 
 <ul>
 <li>
 Support client's team in executing daily operational duties.
 </li>
 <li>
 Attend client meetings, respond to queries, and resolve complaints promptly and professionally.
 
 
 </li>
 </ul>
 Invoice &amp; Estimation Processing
 
 
 <ul>
 <li>
 Coordinate approvals for estimates and facilitate timely submission of invoices to clients.
 </li>
 <li>
 Assist with tracking and managing traffic fines for fleet vehicles.
 
 
 </li>
 </ul>
 General Administration
 
 
 <ul>
 <li>
 Handle day-to-day email correspondence with clients and stakeholders.
 </li>
 <li>
 Perform miscellaneous tasks as required to support business operations of the client.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and customer service skills (phone/email).
 </li>
 <li>
 Proficiency in Office suite and fleet management systems.
 </li>
 <li>
 Experience in reporting, data tracking, and coordination.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Experience in fleet management or a related field, with a focus on service coordination and customer liaison.
 </li>
 <li>
 Proficiency in software systems relevant to fleet management and service tracking.
 </li>
 <li>
 Strong organizational skills with a proven ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Prior experience in handling customer communications and resolving service issues effectively.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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