Service Coordinator

About Us

Since 1974, S.K.M Air Conditioning LLC has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities , SKM operates in 8+ countries and delivers solutions to 30+ global markets . We pair engineering excellence with digital innovation—modern data platforms, AI/ML, and automation—to elevate product quality, customer experience, and operational efficiency.

Why Join SKM?

At SKM, you’ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.

Role Overview

The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers—particularly Arabic-speaking clients and government entities.

Key Responsibilities

Service Coordination & Documentation

• Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.

• Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.

• Create, organize, and maintain accurate manual and digital data records in line with company procedures.

• Prepare proposals (AMC and T&M) based on technician site inspections.

• Sort, classify, file, and retrieve information as per content and purpose.

Cross-Functional Coordination

• Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.

• Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.

• Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.

Customer & Client Communication

• Communicate with customers to explain information, resolve queries, and support service processes.

• Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&M jobs, complaints, and service requirements.

• Assist walk-in customers and manage incoming calls, directing them to relevant personnel.

• Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.

Financial & Administrative Support

• Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.

• Deposit received payments and cheques into SKM bank accounts.

• Arrange payment and AMC agreement collections via courier or cost-effective means.

• Follow up on overdue payments on behalf of the Regional Sales Manager.

Reporting

• Prepare reports, charts, graphs, and statistical information required for branch operations.

• Support sales and service teams with presentation, reporting, and administrative requirements.

General Duties

• Coordinate with internal teams to ensure timely completion of work.

• Perform clerical duties as assigned to support departmental activities.

• Execute any additional tasks assigned by the Branch Manager.

Qualifications

Education & Experience

• Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.

• Proven experience in customer service and administrative operations.

Knowledge

• Strong knowledge of MS Office applications.

• Strong customer communication and service practices.

• Familiarity with coordination processes in a technical or service environment.

Skills

• Proficiency in English; Arabic is a must.

• Strong oral and written communication skills.

• Customer service orientation.

• Strong planning, organizing, and time-management abilities.

• Problem-solving and stress tolerance.

• Presentation and reporting skills.

• Good computer literacy.

• Self-motivated and task-driven.

Behaviours

• Customer-oriented approach.

• Strong teamwork and collaboration.

• Result-driven mindset.

• Effective communication.

• Priority and time management.

• Attention to detail.

Why Join Us?

At SKM , we value expertise and innovation. You’ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.

If this sounds like you, we’d love to hear from you!