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customer service & logistics specialist

service delivery speacialist

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey. Responsible for managing daily service operation with dispatching field engineers to customer.<h1 class="jobSectionHeader">
Job Description</h1>
Roles and Responsibilities<ul><li>
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues</li><li>
Manage daily service dynamic operation</li><li>
Driving operational excellence on the service delivery processes under responsibility</li><li>
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.</li><li>
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations</li><li>
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction</li><li>
Driving data analysis and business case development for key projects</li><li>
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service</li><li>
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s Degree from related university</li><li>
Experience or familiarity with process management and/or continuous improvement</li><li>
Strong analytical and quantitative skills</li><li>
Experience on statistical and/or data management tools</li><li>
Proven ability to meet deadlines in a fast-paced changing environment</li><li>
Excellent planning, prioritization and organizational skills</li><li>
Excellent interpersonal and verbal &amp; written communication skills</li><li>
Demonstrated collaboration, negotiation and conflict resolution skills</li><li>
Analytical, problem solving &amp; root-cause analysis skills</li></ul>
Desired
<ul><li>Process Management</li><li>
Customer Service</li><li>
Communication skills</li><li>
Negotiation skills</li><li>
Planning skills</li></ul>
Characteristics<ul><li>
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.</li></ul><h3 class="jobSectionHeader">
&ldquo;Bu ba&#351;vuru kapsam&#305;nda, 4857 say&#305;l&#305; &#304;&#351; Kanunu&rsquo;nun 30. maddesi ve ilgili mevzuat uyar&#305;nca engelli bireylere y&ouml;nelik istihdam y&uuml;k&uuml;ml&uuml;l&uuml;klerini kar&#351;&#305;layan adaylar da de&#287;erlendirilecektir.&rdquo;</h3><h3 class="jobSectionHeader">
&ldquo;As part of this application, candidates who meet the employment obligations for individuals with disabilities under Article 30 of the Turkish Labor Law (Law No. 4857) and related regulations will also be considered.&rdquo;</h3><h2 class="jobSectionHeader"> 
About us</h2>
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare - Creating a world where healthcare has no limits
#LI-YH1<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Service Delivery Speacialist

Infosys

<div>Role &ndash; Senior Associate Consultant
 
Technology &ndash; EUC, Field Services 
Location &ndash; Istanbul, Turkey 
Business Unit &ndash; CIS 
Compensation &ndash; Competitive (including bonus) 
 
Job Description 
 
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. 
 
At Infosys, we assure that your career will never stand still, we will inspire you to build what&rsquo;s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. 
 
Your role 
 
This is a senior technical position within the Service Delivery IT Infrastructure Team with the following main responsibilities:<ul><li>
Business Relationship Partner: Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. Enabling business goals through the effective use of Information Technology capabilities and services;</li><li>
Solution Provider/Broker: Support the Business in providing standardized IT and Telecommunication services and solutions aligned with Business requirements; Own all non-standard IT requests and ensure that they are routed and ownership transferred for optimum success
</li><li>Infrastructure Leader: Act on behalf on the IT Service Delivery Manager and assist in leading the IT and Telecommunications infrastructure for the Area ensuring the standardization &amp; security is in line with the Global IT strategy &amp; policy;
</li><li>Communicator: Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue
</li></ul>Required 
Planning &amp; Administration<ul><li>
Provide information and assist IT Service Delivery Manager with IT budgeting and cost control</li><li>
Follow and enforce policies regarding IT management, security, standards and procedures</li><li>
Assist the IT Service Delivery Manager with the Annual IT Budget preparation, based on current expected and IT plans using standard processes as defined by Management</li><li>
Own and coordinate IT Investment within the Site and the AR process</li><li>
Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives</li><li>
Assists users with business proposal generation, regarding our standards and policies</li></ul> 
IT Infrastructure &amp; Support:<ul><li>
Ensure optimum support for end-users at all times within agreed service levels</li><li>
Agree SLAs with the Business and the Central IT Infrastructure Organizations /Services and ensure level of service is achieved and reported on</li><li>
Act as the Owner/Escalation point for issue resolution between the Business and the IT Community</li><li>
Act as a coach and mentor for junior members in the team and deliver on the job training
</li><li>Ensure that relevant IT documentation is maintained and up to date</li><li>
Support and maintain the IT Infrastructure security standards to be compliant with the security policy</li><li>
Support and maintain the IT Infrastructure systems and data access &ndash; to be managed in collaboration with Service Desk</li><li>
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning</li><li>
Support and maintain the IT Infrastructure asset management &ndash; including Hardware lifecycle management and SW licensing</li><li>
Support and maintain the IT Infrastructure audit compliance</li><li>
Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed</li><li>
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)</li><li>
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)</li><li>
Uses the helpdesk as the central point for all IT issues and service requests</li><li>
In collaboration with the Central Infrastructure Team, develop, coordinate/manage projects aimed at improving and/or reducing costs of the in-area IT environment</li></ul> 
Communication:<ul><li>
Communicate IT strategy and plan to the users and managers and act as the bridge between users and IT Service Delivery Manager</li><li>
Establish good working relationship with users and other sources of support and assistance</li><li>
Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service</li><li>
Assist the Service Delivery Manager in attending local team meetings to understand their plans and issues and communicate them back to the IT Community</li></ul> 

Skills:
 
 
Good understanding of the technologies: 
<ul><li>Windows
</li><li>Networking Concepts
</li><li>CITRIX; MS Remote Access</li><li>
Active Directory, GPO &amp; policy design and support
</li>Security and Compliance Tools 
<li>
</li></ul> 
 
Personal 
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:<ul><li>
High analytical skills</li><li>
A high degree of initiative and flexibility</li><li>
High customer orientation</li><li>
High quality awareness</li><li>
Excellent verbal and written communication skills</li></ul> 

About Infosys 
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. 
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. 
 
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer</div>

Senior Associate Consultant - EUC, Field Services - Istanbul, Turkey

Bulutistan

<div>
 
 
 Technical Project Manager &ndash; Financial Services
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technology projects for banks, payment institutions, and insurance companies. This role ensures seamless coordination between infrastructure, security, operations, compliance, vendors, customer success and business stakeholders while maintaining strict alignment with BRSA (BDDK), CBRT (TCMB) and IPRSA (SEDDK) regulations, data security requirements, and service continuity standards.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead end-to-end delivery of financial technology projects (core banking integrations, cloud migrations, digital channels, cybersecurity, infrastructure upgrades, payment platforms).
 </li>
 <li>
 Develop detailed project plans, technical timelines, resource allocations, and budgets.
 </li>
 <li>
 Drive cross functional execution across infrastructure, operations, network, security, customer success and vendor teams.
 </li>
 <li>
 Manage scope, risks, dependencies, and change requests under strict governance.
 </li>
 <li>
 Ensure projects meet regulatory requirements (BRSA, CBRT, IPRSA, PCI DSS, ISO 27001).
 </li>
 <li>
 Translate regulations and financial compliance requirements into project execution activities.
 </li>
 <li>
 Coordinate with compliance, information security, and risk teams for approvals.
 </li>
 <li>
 Ensure all systems meet mandatory controls including data localization, log retention, primary/secondary site setup, disaster recovery.
 </li>
 <li>
 Prepare audit documentation for internal/external reviews.
 </li>
 <li>
 Work closely with solution architects and platform engineers to ensure system designs are feasible, scalable, and secure.
 </li>
 <li>
 Coordinate updates to architectural diagrams, configuration documents, and runbooks.
 </li>
 <li>
 Support product teams with technical requirements, API specifications, and integration testing.
 </li>
 <li>
 Act as the single point of contact for banks and financial customers during project execution.
 </li>
 <li>
 Facilitate communication with vendors (core banking providers, cybersecurity vendors, HSM providers, etc.).
 </li>
 <li>
 Run steering committees, customer workshops, and technical design sessions.
 </li>
 <li>
 Present progress, risks, KPIs, and milestones to senior leadership.
 </li>
 <li>
 Prepare project documentation for SOWs, BRDs/FRDs, Functional and technical specs, test plans and UAT reports, Go live and runbook documents.
 </li>
 <li>
 Maintain detailed project dashboards.
 </li>
 <li>
 Report delivery status to senior management.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Strong understanding of financial services IT architectures.
 </li>
 <li>
 Knowledge of BRSA, CBRT, IPRSA regulations, data residency rules, and financial compliance practices.
 </li>
 <li>
 Ability to read technical diagrams, APIs, system designs, and debug integration flows.
 </li>
 <li>
 Experience in complex, multi team technology delivery environments.
 </li>
 <li>
 Strong command of Agile and waterfall delivery methodologies.
 </li>
 <li>
 Ability to structure governance models, define KPIs, and manage escalations.
 </li>
 <li>
 Vendor and Contract/SLA management experience.
 </li>
 <li>
 Excellent communication skills, both technical and business facing.
 </li>
 <li>
 Strong stakeholder engagement and expectation management abilities.
 </li>
 <li>
 Risk-driven decision making with attention to detail.
 </li>
 <li>
 Ability to work under pressure in mission critical environments.
 </li>
 </ul>
 
 
 
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 5&ndash;10+ years of experience in IT project management or technical delivery roles.
 </li>
 <li>
 Experience in banks, payment institutions, FinTechs, or service providers supporting the financial sector.
 </li>
 <li>
 Exposure to regulated environments and audit-driven delivery structures.
 </li>
 <li>
 PMP, Prince2, Agile, or ITIL certifications preferred (not mandatory but valuable) or equivalent job history.
 </li>
 </ul>
 
 
</div>

Technical Project Manager

L'Oréal

<div>
 The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 
 
 For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 
 
 If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain Team!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.
 </li>
 <li>
 Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
 </li>
 <li>
 Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)
 </li>
 <li>
 Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.
 </li>
 <li>
 Identify customer needs and define related strategy with Customer Care Manager and sales team
 </li>
 <li>
 Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
 </li>
 <li>
 Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.
 </li>
 <li>
 Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
 </li>
 <li>
 Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
 </li>
 <li>
 Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
 
 
 </li>
 </ul>
 
 Do You Have What It Takes
 
 
 
 <ul>
 <li>
 University degree and excellent communication skills in English,
 </li>
 <li>
 Minimum 1 years of experience in customer service and/or logistics,
 </li>
 <li>
 Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level
 
 
 </li>
 </ul>
 
 What Could L&rsquo;or&eacute;al Offer You
 
 
 
 <ul>
 <li>
 The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
 </li>
 <li>
 Work with some of the biggest brands and experts in the business, and the most passionate people
 </li>
 <li>
 A diverse environment
 </li>
 <li>
 Opportunity to be at the center of digital transformation
 </li>
 <li>
 World class training and development
 
 
 </li>
 </ul>
 
 #WEARELOREAL
 
</div>

Customer Care Specialist, Operations

The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L’Oréal Paris, Kiehl’s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beauté, Ralph Lauren, Maybelline New York, Kérastase, Biotherm, Lancôme, NYX PMU, L’Oréal Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 
For more than a century, L’Oréal has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain Team!
 
WHAT YOU’LL DO
 
<ul>
<li>Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.</li>
<li>Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach</li>
<li>Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI’s, OSA, stock in trade etc.)</li>
<li>Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.</li>
<li>Identify customer needs and define related strategy with Customer Care Manager and sales team</li>
<li>Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution</li>
<li>Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.</li>
<li>Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment</li>
<li>Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions</li>
<li>Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service</li>
</ul>
DO YOU HAVE WHAT IT TAKES
 
<ul>
<li>University degree and excellent communication skills in English,</li>
<li>Minimum 1 years of experience in customer service and/or logistics,</li>
<li>Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level</li>
</ul>
WHAT COULD L’ORÉAL OFFER YOU
 
<ul>
<li>The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way</li>
<li>Work with some of the biggest brands and experts in the business, and the most passionate people</li>
<li>A diverse environment</li>
<li>Opportunity to be at the center of digital transformation</li>
<li>World class training and development</li>
</ul>
#WEARELOREAL

Hilton

<div>Switchboard Operator<h3 class="jobSectionHeader">
Position Title: Switchboard Operator</h3>
Department: Front Office 
Reports To: FO Operations Manager 
Location: Hilton Istanbul Bosphorus &ndash; Istanbul, Turkey 
Job Type: Full-Time 
Salary: Competitive, with a comprehensive benefits package<h3 class="jobSectionHeader">
ABOUT THE ROLE</h3>
Hilton Istanbul Bosphorus is seeking a highly professional Switchboard Operator to serve as the primary communication hub of our hotel. This pivotal role ensures seamless coordination between Guests, internal departments, and external contacts, contributing directly to operational efficiency and the delivery of Hilton&rsquo;s renowned service standards.
The ideal candidate is detail-oriented, proactive, and guest-focused, capable of managing multiple communication channels with precision while supporting the Front Office team in providing an exceptional hospitality experience.<h3 class="jobSectionHeader">
Position Title: Switchboard Operator</h3>
Department: Front Office 
Reports To: FO Operations Manager 
Location: Hilton Istanbul Bosphorus &ndash; Istanbul, Turkey 
Job Type: Full-Time 
Salary: Competitive, with a comprehensive benefits package<h3 class="jobSectionHeader">
ABOUT THE ROLE</h3>
Hilton Istanbul Bosphorus is seeking a highly professional Switchboard Operator to serve as the primary communication hub of our hotel. This pivotal role ensures seamless coordination between Guests, internal departments, and external contacts, contributing directly to operational efficiency and the delivery of Hilton&rsquo;s renowned service standards.
The ideal candidate is detail-oriented, proactive, and guest-focused, capable of managing multiple communication channels with precision while supporting the Front Office team in providing an exceptional hospitality experience.</div>

Switchboard Operator

Explore 674+ Service delivery speacialist in R D Bus Jobs In Istanbul Turkey this December. Find roles across top companies and apply now to boost your career.

674 service delivery speacialist jobs IN R D Bus Jobs In Istanbul Turkey

Service Delivery Speacialist

Senior Associate Consultant - EUC, Field Services - Istanbul, Turkey

Technical Project Manager

Customer Care Specialist, Operations

Customer Care Specialist, Operations

Customer Care Specialist, Operations

Switchboard Operator