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service desk admin i nosc

V2X Inc

<div>
 Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA. Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR). Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities Technical and Incident Support: Provide enterprise-level technical and non-technical support for AESMP incidents and requests. Act as an escalation point for complex application or system issues, offering guidance and resolution strategies. Incident Analysis and Reporting: Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers. Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics. Customer Service Excellence: Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication. Regional Coordination: Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR). Documentation and Standardization: Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes. Account and System Management: Create, modify, and delete user and computer objects within Active Directory. Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal. Service Coordination: Create, modify, and coordinate ASI requests with designated organizations for theater operations. Work Environment: Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution. All other duties as required. This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations. Qualifications Qualifications Security Clearance: Requires an active active Secret Clearance Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required. Associate&rsquo;s degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: IAT Level: IAT II BASELINE: Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner COMPUTING ENVIRONMENT (CE): MCSA: Microsoft Certified Solutions Associate (Windows Server 2016 or Windows 10) Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Protection Administrator Associate Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Azure Administrator Associate Red Hat Certified Systems Administrator (RHCSA) Cisco Certified Network Associate (CCNA) Juniper Networks Certified Internet Specialist (Any specialization) Experience: Academic study beyond high school (up to a bachelor&rsquo;s degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
</div>


Service Desk Admin I (NOSC)

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.</div><div></div><div><br>
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).</div><div></div><div><br>
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li><b>Technical and Incident Support:</b><ul><li>
Provide enterprise-level technical and non-technical support for AESMP incidents and requests.</li><li>
Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.</li></ul></li><li><b>
Incident Analysis and Reporting:</b><ul><li>
Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.</li><li>
Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.</li></ul></li><li><b>
Customer Service Excellence:
</b><ul><li>Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.</li></ul></li><li><b>
Regional Coordination:</b><ul><li>
Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).</li></ul></li><li><b>
Documentation and Standardization:</b><ul><li>
Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.</li></ul></li><li><b>
Account and System Management:</b><ul><li>
Create, modify, and delete user and computer objects within Active Directory.</li><li>
Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.</li></ul></li><li><b>
Service Coordination:</b><ul><li>
Create, modify, and coordinate ASI requests with designated organizations for theater operations.</li></ul></li><li><b>
Work Environment:</b><ul><li>
Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.</li></ul></li><li><b>
All other duties as required.</b></li><li>
This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b><ul><li>
Requires an active active Secret Clearance</li></ul></li><li><b>
Education / Certifications:</b> <i>Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.</i><ul><li>
Associate&rsquo;s degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
IAT Level:</b> IAT II</li><li><b>
BASELINE:</b><ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: Security+ ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
MCSA: Microsoft Certified Solutions Associate (<b>Windows Server 2016 or Windows 10</b>)</li><li>
Microsoft Certified: Security Operations Analyst Associate</li><li>
Microsoft Certified: Information Protection Administrator Associate</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft 365 Certified: Security Administrator Associate</li><li>
Microsoft 365 Certified: Messaging Administrator Associate</li><li>
Microsoft Certified: Identity and Access Administrator Associate</li><li>
Microsoft Certified: Azure Administrator Associate</li><li>
Red Hat Certified Systems Administrator (<b>RHCSA</b>)</li><li>
Cisco Certified Network Associate (<b>CCNA</b>)</li><li>
Juniper Networks Certified Internet Specialist (<b>Any specialization</b>)</li></ul></li><li><b>
Experience:</b> <i>Academic study beyond high school (up to a bachelor&rsquo;s degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience</i><ul><li>
A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

C3EL

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> Help Desk Tier I Support</p>
<p><b>
Security Clearance:</b> Secret</p>
<p><b>
Location</b>: Camp Arifjan, Kuwait</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you'll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You'll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>Perform laptop imaging and deployment.</li>
<li>Conduct basic IP and network connectivity troubleshooting.</li>
<li>Create and manage user accounts within a Microsoft domain environment.</li>
<li>Add and remove computers from the domain.</li>
<li>Assign users to appropriate groups and apply necessary permissions.</li>
<li>Create and manage Exchange mailboxes.</li>
<li>Diagnose and resolve user email-related issues.</li>
<li>Troubleshoot and configure printers, including mapping shared printers.</li>
<li>Document all support actions and troubleshooting steps for reporting and tracking purposes.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>An Active, in-scope US Government issued <b>Secret</b> clearance.</li>
<li>Due to the nature of the work and contract requirements, <b>US Citizenship is required.</b></li>
<li>Must have a minimum of seven (7) years of experience with IT systems.</li>
<li>Must have a minimum of four (4) years in IT customer support.</li>
<li>Must have a minimum of two (2) years experience in a military environment.</li>
<li>Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP.</li>
<li>Able to travel to support mission up to 10%.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul><li>Associate's degree in Networking, OR eleven (11) total years of recent specialized experience.</li></ul></div>

Help Desk Tier I Support

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOC Operations. Program: OMDAC-SWACA</div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Operates and maintains all aspects of server administration to include, but is not limited to, Active Directory Organization Units (OU), objects (Users, Computers, MAB), security groups, Windows File Server, Network Policy Server (NPS), Domain Host Configuration Protocol (DHCP), Print Server, Internet Information Services (IIS), Application Servers such as GemOne.</li><li>
Create, modify, and deactivate user accounts as necessary.</li><li>
Knowledge of configuring and troubleshooting Microsoft servers on NIPR, SIPR, and SIPR-REL.</li><li>
Management of Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM).</li><li>
Utilize vSphere clients to conduct snapshots and monitor system availability.</li><li>
Perform regular maintenance, installing IAVA approved patches to enforce server security and maintain system availability.</li><li>
Maintains system hardening by following DISA Security Technical Implementation Guides (STIGs).</li><li>
Utilize AESMP ticketing system to document troubleshooting steps prior to completing and or escalating to the next level of support.</li><li>
Performs other duties and assignments as required</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b><ul><li>
Requires an active Secret Clearance</li></ul></li><li><b>
Education / Certifications: </b><i>One-year related experience may be substituted for one year of education, if degree is required.</i><ul><li>
Associates Degree in Information Technology (IT) or a related field.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
BASELINE:</b><b>
</b><ul><li>Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst (<b>Cannot be used as a dual qualifier</b>)</li><li>
CompTIA: Security+ ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li></ul></li><li><b>
Experience:</b><ul><li>
The Systems Administrator I is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.</li><li>
The Systems Administrator I must be able to apply extensive knowledge of a variety of the IA field&rsquo;s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.</li><li>
Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.</li><li>
Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.</li><li>
Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

Systems Administrator I

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> System Administrator Tier II Support</p>
<p><b>
Security Clearance:</b> Secret</p>
<p><b>
Location</b>: Camp Arifjan, Kuwait</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a System Administrator Tier II Support to join our team in Kuwait. In this role, you'll provide advanced administration, troubleshooting, and support for enterprise-level systems and networks. You'll ensure the stability, security, and performance of critical infrastructure by applying updates, monitoring server health, and leveraging enterprise management tools. As a key member of our technical team, you'll help maintain seamless operations while ensuring compliance with DoD standards and security requirements.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>Provide Tier II system administration support, including troubleshooting escalated issues from Tier I.</li>
<li>Monitor system health, performance, and availability, ensuring mission-critical systems remain operational.</li>
<li>Implement security patches, configuration changes, and updates to maintain compliance with DoD standards.</li>
<li>Manage Active Directory accounts, permissions, and group policies.</li>
<li>Perform routine server backups, disaster recovery procedures, and system restores when required.</li>
<li>Support the configuration and deployment of servers, storage systems, and enterprise applications.</li>
<li>Maintain and enforce best practices across systems and networks.</li>
<li>Collaborate with network, security, and help desk teams to resolve complex technical issues.</li>
<li>Document system configurations, procedures, and troubleshooting steps for knowledge continuity.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>An active, in-scope US Government issued <b>Secret</b> clearance with SCI eligibility.</li>
<li>Due to the nature of the work and contract requirements, <b>U.S. Citizenship is required</b>.</li>
<li>Must have <b>one (1)</b> of the following required certifications: Security+ CE, CCNA, CySA+, GICSP, GSEC, CND, or SSCP.</li>
<li>Must have knowledge and familiarity with reviewing and deploying vendor updates for security patches.</li>
<li>Must have knowledge with storage technologies such as Storage Area Network (SAN) or Network Attached Storage (NAS).</li>
<li>Must have knowledge with server performance tuning and monitoring tools.</li>
<li>Must have knowledge with server configuration and management tools (Microsoft System Center Operations manager (SCOM) and System Center Configuration Manager (SCCM)).<br>
</li>
<li>Must have network troubleshooting skills and knowledge of networks.</li>
<li>Must have technical documentation skills.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul><li>Bachelor's degree plus 6 years related work experience and 2 years in military environment OR an Associate's degree plus 7 years of recent specialized experience, OR 11 total years of recent specialized experience.</li></ul></div>

System Administrator Tier II Support

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25096870
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
 <br/>
 <br/>
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  CRITICAL TASKS
  <br/>
  <br/>
 </strong>
 Butler Services
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with the front desk to arrange for VIP arrivals include room preparations, meeting guests at check-in, and escorting guests to their rooms.
  </li>
  <li>
   Deliver food, beverages, and other requested items to guests in suites.
  </li>
  <li>
   Address any guest needs noted on the reservation by the reservations, sales, or other teams.
  </li>
  <li>
   Coordinate with Guest Services and Engineering to meet special guests needs.
  </li>
  <li>
   Coordinate laundry services for guests as requested, coordinating pick-up and delivery of items as needed.
  </li>
  <li>
   Complete room inventories and keep inventories appropriately provisioned, as appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 Guest Relations
 <br/>
 <br/>
 <ul>
  <li>
   Thank guests with genuine appreciation and provide a fond farewell.
  </li>
  <li>
   Address guests' service needs in a professional, positive, and timely manner.
  </li>
  <li>
   Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  </li>
  <li>
   Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  </li>
  <li>
   Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  </li>
  <li>
   Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  </li>
  <li>
   Assist other employees to ensure proper coverage and prompt guest service.
  </li>
  <li>
   Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Butler, PRE OPENING

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
<p></p><p><b>What You Will Do
</b></p><ul><li><p>Greet guests warmly upon arrival and departure, ensuring an inviting first impression.
</p></li><li><p>Assist guests with luggage handling to and from rooms, vehicles, and storage areas.
</p></li><li><p>Escort guests to rooms, explaining hotel facilities, features, and amenities.
</p></li><li><p>Offer knowledgeable information about hotel services and local attractions.
</p></li><li><p>Assist with transportation arrangements, including taxis, shuttles, and private cars.
</p></li><li><p>Handle guest packages and deliveries securely and efficiently.
</p></li><li><p>Maintain cleanliness and organization of the lobby, entrance, and bell desk areas.
</p></li><li><p>Respond promptly to guest requests and anticipate needs to provide seamless service.
</p></li><li><p>Work closely with the Front Desk, Concierge, and other departments to ensure smooth guest experiences.
</p></li><li><p>Adhere to safety and security procedures in handling guest belongings.
</p></li><li><p>Uphold Four Seasons service and grooming standards at all times.
</p></li><li><p>Perform any other tasks or projects assigned by management.<br>
</p></li></ul><p></p><p><b>What You Bring
</b></p><ul><li><p>Previous experience in a luxury hotel or customer service role preferred.
</p></li><li><p>Excellent communication skills in English. Arabic speaker is a plus.
</p></li><li><p>Strong interpersonal skills with a natural service orientation.
</p></li><li><p>Physically able to lift and carry luggage and stand for extended periods.
</p></li><li><p>Ability to work flexible shifts including evenings, weekends, and holidays.
</p></li><li><p>Team player who thrives in a collaborative environment.<br>
</p></li></ul><p></p><p><b>What We Offer
</b></p><ul><li><p>Full board shared accommodation in a high-quality, well-resourced compound.
</p></li><li><p>Complimentary nights at Four Seasons Hotels worldwide.
</p></li><li><p>Paid home leave tickets.
</p></li><li><p>Quality employee meals.
</p></li><li><p>Free transportation to and from work.
</p></li><li><p>High-speed Wi-Fi in staff accommodation and transport.
</p></li><li><p>Regular social and sporting events.
</p></li></ul><p></p><p><b>Work Authorization
</b></p><p>Hotel will apply for the work authorization for the successful candidate
</p><p></p><p>We look forward to receiving your application!</p></div><p></p>

Bell Attendant

Explore 177+ Service desk admin i nosc in Kuwait City this September. Find roles across top companies and apply now to boost your career.

177 service desk admin i nosc jobs IN Kuwait City

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Butler, PRE OPENING

Bell Attendant