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<div><p><b>About GAC</b></p><p><b>
Our corporate DNA</b></p><p><b>
World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.</b></p><p><b>
7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.</b></p><p></p><p><b>
About Job</b></p><p>
The main purpose of the IT Service Desk administrator is to provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs. The IT Service Desk will provide 24x7x365 first-line support via all modern communication channels and offer remote support when required. Therefore, the Service Desk administrator must be flexible and available to work shifts during the day or night.</p><p>
The job exists for an individual who will adopt ITIL Framework for Service Management. The Service Desk will log, categorize, assign, and resolve received IT requests and, where required, will use their excellent knowledge of GAC stakeholders and third-party suppliers to find solutions to Incidents and requests.</p><p>
The job contributes to the smooth functioning of business operations and will demonstrate excellent knowledge of GAC&rsquo;s IT systems, Infrastructure, and service catalog.
<br>
Additionally, this role supports the continuous improvement of IT services through proactive monitoring, process automation, and enhancement of end-user digital experience. The administrator will also play a key role in maintaining endpoint security compliance, promoting user awareness, and collaborating with cybersecurity and infrastructure teams to strengthen the organization&rsquo;s IT resilience.</p><p><i>
 </i><b><i>This Position required to work on roster basis</i></b></p><p></p><p><b>
Key Responsibilities</b></p><p>
Provide L1 &amp; L2 support for Microsoft 365, which includes E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.</p><p>
GAC Business Application administration and support.</p><p>
Responsible for GAC Service Desk Support (ServiceNow).</p><p>
Desktop and Applications support.</p><p>
Administer GAC Monitoring systems.</p><p>
Daily monitoring of Anti-virus status, Device Management, and Group IT Servers hosted on-prem and Cloud.</p><p>
Monthly Patching of servers and endpoints.</p><p>
Vendor Management (Suppliers/Consultants).</p><p>
IT Service Desk Procedures &amp; Guidelines.</p><p>
Responsible for Inventory Management.</p><p><b><br>
Requirements</b></p><ul><li><p>
Degree in IT or Secondary education with relevant technical qualifications.</p></li><li><p>
ITIL, Microsoft 365, Azure Administrator, and Certification in networking, Intune, Endpoint Manager, or ServiceNow certification would be an added advantage.</p></li><li><p>
Experience in ITSM platforms (ServiceNow, JIRA), automation tools, and cybersecurity awareness. Familiarity with cloud security, MFA, and zero-trust concepts.</p></li><li><p>
Minimum of 4 years&rsquo; experience in IT support within enterprise or hybrid cloud environments or in an IT administration function.</p></li><li><p>
Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.</p></li><li><p>
Experience in Microsoft Device management solutions would be an advantage.</p></li><li><p>
Excellent command of the English language.</p></li><li><p>
Strong self-led, work prioritization, and strong analytical skills.</p></li><li><p>
Team-player.</p></li><li><p>
Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.</p></li><li><p>
Knowledge of service desk ticketing system &ndash; exposure to Jira on-prem would be an added advantage.</p></li></ul></div>

IT Service Desk Administrator

SmartChoice International UAE

<div>
 <p>
  <strong>
   About Job
  </strong>
 </p>
 <p>
  As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
  </li>
  <li>
   Log, categorize, and prioritize incidents and service requests in the IT service management system.
  </li>
  <li>
   Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
  </li>
  <li>
   Escalate complex issues to second- or third-level support teams when necessary.
  </li>
  <li>
   Follow standard operating procedures for incident management and service request fulfillment.
  </li>
  <li>
   Communicate clearly and regularly with users in both Arabic and English.
  </li>
  <li>
   Document troubleshooting steps and resolutions in the knowledge base.
  </li>
  <li>
   Ensure compliance with IT service delivery standards and service level agreements (SLAs).
  </li>
  <li>
   Participate in shift work, including evenings, weekends, and holidays, as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   1&ndash;3 years in a similar IT support or service desk role.
  </li>
  <li>
   <strong>
    Languages:
   </strong>
   Fluency in Arabic (native or near-native) and English (written and spoken).
  </li>
  <li>
   Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
  </li>
  <li>
   Familiarity with the ITIL framework and incident management processes.
  </li>
  <li>
   Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Help Desk Analyst

Macquarie Group

<div>
 The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
 <br/>
 <br/>
 At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
 <br/>
 <br/>
 <strong>
  What role will you play?
  <br/>
  <br/>
 </strong>
 As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.
 <br/>
 <br/>
 <strong>
  What You Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completed vocational training as an IT specialist for system integration or equivalent professional experience
  </li>
  <li>
   Excellent communication skills in English, both verbal and written
  </li>
  <li>
   Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory
  </li>
  <li>
   Understanding and experience in supporting end user access management tools, such as Active Directory
  </li>
  <li>
   Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android
  </li>
  <li>
   Experience providing desktop and trade floor support to end users using a computerised service management ticketing system
  </li>
  <li>
   Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential
  </li>
  <li>
   Superior customer service skills and the ability to present technical information to both virtual and in-person audiences
  </li>
  <li>
   Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice
   <br/>
   <br/>
  </li>
 </ul>
 We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
 <br/>
 <br/>
 <strong>
  About Technology
  <br/>
  <br/>
 </strong>
 Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.
 <br/>
 <br/>
 <strong>
  Our commitment to diversity, equity and inclusion
  <br/>
  <br/>
 </strong>
 We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
 <br/>
 <br/>
 Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
</div>


Service Desk Anayst

<div><div><div><div><div><div><div><div><div>The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Completed vocational training as an IT specialist for system integration or equivalent professional experience</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory</li><li>
Understanding and experience in supporting end user access management tools, such as Active Directory</li><li>
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android</li><li>
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system</li><li>
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential</li><li>
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences</li><li>
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.</div></div></div></div></div></div></div></div></div></div>

KERZNER INTERNATIONAL LIMITED

<p>As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</p>
<p>Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion. </p>

Agent, Information Technology Helpdesk

EXCIS COMPLIANCE LIMITED

<p>We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.</p>
<p>K<b>ey Responsibilities:</b></p>
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
<p><strong>Technical Skills &amp; Experience:</strong></p>
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
<p><strong>Soft Skills &amp; Certifications:</strong></p>
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
<p><strong>Physical Requirements:</strong></p>
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

Parsons

<br><b>Role Summary<br></b>The IT Support Technician   Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.<br> <br><b>Job Details<br></b>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Help Desk / Technical Support<br>Gender: Any<br>Candidate Nationality: UAE Nationals only<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Provide first-level IT technical support remotely via phone, email, or instant messaging<br>* Troubleshoot and resolve common hardware, software, and peripheral issues for end users<br>* Escalate unresolved issues to senior service desk staff or relevant IT teams<br>* Research solutions for standard software and hardware-related problems<br>* Maintain knowledge of Parsons  IT environment, workstation configurations, and associated technologies<br>* Document service requests, resolutions, and outcomes according to company procedures<br>* Support non-business hours operations by providing on-call service during weekends or holidays<br>* Ensure compliance with Parsons  IT policies, procedures, and security standards<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in IT, Computer Engineering, or a related discipline<br>* 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)<br>* Certifications in Microsoft or Cisco technologies preferred<br>* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware<br>* Familiarity with printers, peripherals, and IT service desk operations<br>* Excellent communication and customer service skills with the ability to resolve issues effectively<br>* Strong problem-solving and analytical abilities<br> <br><b>Why Join Us<br></b> <br>* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions<br>* Gain valuable hands-on experience in IT support and service desk operations<br>* Competitive salary, benefits, and opportunities for career growth<br>* Be part of a diverse and inclusive workplace committed to employee development<br>* Contribute to innovative projects supported by Parsons  advanced IT infrastructure<br> <br><br>

IT Support Technician UAE Nationals Dubai, UAE

Explore 5454+ Service desk technician in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5454 service desk technician jobs IN Dubai United Arab Emirates

IT Service Desk Administrator

Information Technology Help Desk Analyst

Service Desk Anayst

Service Desk Anayst

Agent, Information Technology Helpdesk

Deskside Support Technician (L2)

IT Support Technician UAE Nationals Dubai, UAE