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service advisor

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Service Advisor

CHANEL

<div>
 
 Your role @ CHANEL
 
 
 
 At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
 
 
 With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
 
 
 The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
 
 
 
 The impact you can create at CHANEL
 
 
 
 
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 The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
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 Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.
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 Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.
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 Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.
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 Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
 </li>
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 Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
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 Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
 </li>
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 Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).
 
 
 
 </li>
 </ul>
 
 You are energized by&hellip;
 
 
 
 
 <ul>
 <li>
 Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
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 Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
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 Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
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 Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
 </li>
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 An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
 </li>
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 A workplace that provides you with opportunities to develop and supports you to be at your best.
 
 
 
 </li>
 </ul>
 
 What You Can Bring To The Team&hellip;
 
 
 
 
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 Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.
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 Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
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 A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.
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 Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
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 Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
 
 
 
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 </ul>
 
 What you will learn / What CHANEL can offer you&hellip;
 
 
 
 
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 Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
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 Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL&rsquo;s dynamic business.
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 Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
 
 
 
 </li>
 </ul>
 
 At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
 
</div>

Client Service Advisor

AMC MOTORS TRADING LLC

We are looking for a customer-focused and experienced Automotive Service Advisor to join our automobile service team in the UAE. The ideal candidate must be fluent in Hindi (very strictly mandatory) and should have strong technical understanding of vehicle servicing, excellent communication skills, and the ability to manage customer service requirements efficiently.Key Responsibilities<ul><li>Greet customers and understand vehicle service or repair requirements</li><li>Prepare job cards, cost estimates, and service timelines</li><li>Explain technical issues and recommended repairs clearly to customers</li><li>Coordinate with workshop technicians and ensure timely job completion</li><li>Follow up with customers regarding service status and vehicle delivery</li><li>Promote service packages, value-added services, and maintenance plans</li><li>Ensure high customer satisfaction and handle complaints professionally</li><li>Maintain accurate service records and customer data in the system</li><li>Adhere to company policies, quality standards, and safety procedures</li></ul>Mandatory Requirements<ul><li>Fluency in Hindi &ndash; VERY STRICTLY MANDATORY (spoken &amp; written)</li><li>Minimum 2&ndash;4 years of experience as a Service Advisor in automobile vehicle service centers</li><li>Good knowledge of vehicle service, repairs, spares,e-catalogues, and maintenance procedures</li><li>Strong customer handling, communication, and coordination skills</li><li>Ability to work under pressure and manage multiple customers</li></ul>Preferred Qualifications<ul><li>Valid UAE Driving License &ndash; Category 3 (Preferred)</li><li>Experience in UAE automobile workshops or authorized dealerships</li><li>Knowledge of CRM / DMS systems</li><li>Fluency in English or other languages is an added advantage</li></ul>Salary &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Visa, medical insurance, and other benefits as per UAE Labour Law</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Vehicle - Service Advisor

AL Nabooda Automobiles LLC.

<div>
 
 
 Join Our Team as a Service Advisor!
 
 
 
 
 
 
 Are you a driven sales professional with a passion for vehicles and a knack for building lasting customer relationships? Do you thrive in a fast-paced environment and have a proven ability to close deals? If so, we&rsquo;d love to welcome you to our team as a Service Advisor!
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 Customer Focus
 
 
 <ol>
 <li>
 Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
 </li>
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 Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
 </li>
 <li>
 Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
 
 
 </li>
 </ol>
 
 
 Business Development
 
 
 <ol>
 <li>
 Understand customer&rsquo;s ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
 
 
 </li>
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 Up-sell additional services and products to customers to increase profitability of the service centre.
 </li>
 </ol>
 
 
 Operational
 
 
 <ol>
 <li>
 Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when workshop not working to capacity.
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 Open job cards,( standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
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 Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
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 Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.
 </li>
 </ol>
 
 
 Personal Development
 
 
 <ol>
 <li>
 Practice personal continuous improvement by attending any relevant courses.
 </li>
 <li>
 Arrange a meeting with your line manager in accordance with the annual appraisal.
 </li>
 <li>
 Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.
 </li>
 </ol>
 
 
 Why Join Us?
 
 
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 <li>
 Competitive salary with performance-based bonuses.
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 Comprehensive benefits package including health insurance and more.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A vibrant company culture that values teamwork and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
 <li>
 Bachelors degree or equivalent
 </li>
 <li>
 UAE/Middle East Automobile experience
 </li>
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 Proven experience of achieving targets.
 </li>
 <li>
 Certified Service Advisor
 </li>
 </ul>
</div>

Certified Service Advisor - Porsche

Commercial Bank of Dubai

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products. Principal Accountabilities: Work Management: Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service. Ensure to serve the customer with token, and encourage customer o use our digital channels. Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents. Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.) Remittances (Smart Form &amp; Manual Form) Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches) Returned Cheque process handling Stop payment instructions and execution CDM ,and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch. Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work. Ensure that all customer applications submitted through the system within CBD policy guidelines. Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products. Review customer s database and explore opportunities for the sales of other suitable CBD products. Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas. Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access. Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody). At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests, account opening needs Service and Quality Proactively help customers to reduce their waiting time. Ensure customers are on-boarded (new accounts) and served within prescribed SLAs. Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

Customer Service Advisor

Specialism: IFS - Internal Firm Services - OtherJob Description & Summary: At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Position summary: To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.Primary duties and responsibilitiesFinancial<ul><li>Adhere to the allocated budget for the administrative function of the office</li></ul>Customer<ul><li>Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately</li><li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li></ul>Internal Process<ul><li>Assist with visitor check-in process</li><li>Maintain visitor and caller logs</li><li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li><li>Answer queries from visitors and callers, and refers them to the appropriate person</li><li>Perform general maintenance of the reception area</li><li>Co-ordinate with Security where relevant</li><li>Support office manager in events planning and organization</li><li>Act in accordance with regulations</li><li>Perform other administrative duties as required</li><li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li><li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li></ul>Education: High school certificate (equivalent) or Bachelor's degreeLanguage: Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plusOverall Experience: Min 3 years of experience in customer service related role such as front desk or receptionist roleSpecific Skills<ul><li>Experience with a professional services firm is an advantage</li><li>Knowledge and Skills</li><li>Strong organizational skills</li><li>Excellent oral communication and interpersonal skills</li><li>Must possess a professional telephone manner</li><li>Demonstrated ability to work under pressure</li><li>Demonstrated ability to work on own initiative</li><li>Demonstrated team player</li><li>Must possess a warm, friendly and professional demeanor</li><li>Basic PC skills on excel and word</li><li>Basic keyboard skills (at least 25 wpm)</li></ul>

Pure Tec Dubai

Job descriptionAutomotive Experience Preferred (Workshop / Dealership / Service Reception)Royal Cars is growing and marketing is increasing enquiries. We need a dedicated Automotive Service Booking Coordinator to manage all incoming calls and WhatsApp enquiries on our company phone, book inspections/appointments, follow up leads, and keep accurate lead tracking for our marketing agency (Enum).Location: Dubai Investment Park 2 (DIP 2)Working hours: Monday to Saturday, 9:00am &ndash; 6:00pm (workshop-based)This is not a mechanic role &mdash; it is a fast-response customer handling + booking + tracking role.Please do not apply if:<ul><li>You are not currently in Dubai / cannot work in DIP 2</li><li>You cannot work Mon&ndash;Sat 9am&ndash;6pm</li><li>You are not confident speaking and writing clear English</li><li>You are not comfortable using WhatsApp Business + Google Sheets daily</li></ul>Key responsibilities (day-to-day)<ul><li>Answer inbound calls and WhatsApp quickly and professionally on the company phone</li><li>Qualify enquiries using a simple checklist (service needed, car details, urgency, location, budget expectations)</li><li>Request photos/videos on WhatsApp when needed and share to workshop team</li><li>Provide basic price guidance/ranges (as per Royal Cars price rules) and book inspection/appointments</li><li>Follow up missed calls and open chats until closed (Booked / Won / Lost)</li><li>Update our Google Sheets lead tracker accurately for every lead (source, service, outcome, value estimate, lost reason)</li><li>Escalate technical questions to the manager/service advisor only when needed</li><li>Maintain WhatsApp Business labels (New / Quoted / Booked / In Progress / Won / Lost)</li></ul>Targets / KPIs<ul><li>Response time: calls answered fast + WhatsApp replies within minutes</li><li>Daily lead log completion: 100% of leads recorded</li><li>Booking rate improvement (more jobs booked from the same lead volume)</li><li>Follow-up discipline (no leads left &ldquo;hanging&rdquo;)</li></ul>Requirements (Automotive strongly preferred)Preferred backgrounds:<ul><li>Workshop/service reception, dealership bookings, service advisor assistant</li><li>Car rental bookings, motor insurance claims, parts counter (also acceptable) also car trading websites (Dubizzle etc.)</li></ul>You must have:<ul><li>Experience in inbound customer service / bookings / sales support</li><li>Strong spoken and written English (Arabic a plus; Hindi/Urdu a plus)</li><li>Confident on phone, calm under pressure, polite but firm</li><li>Highly organised: can manage multiple chats without losing track</li><li>Comfortable using WhatsApp Business tools and Google Sheets</li></ul>Salary &amp; benefits<ul><li>Basic salary: AED 5,000 &ndash; 7,000 per month (depending on experience)</li><li>Performance bonus: AED 500 &ndash; 2,000/month based on KPIs (bookings, tracking accuracy, response time, follow-ups)</li><li>Benefits: visa + medical insurance + annual leave as per UAE law, company phone/SIM, training, bonus/incentives</li></ul>How to apply (applications without this will be ignored)Send:<ul><li>CV</li><li>30-second voice note in English introducing yourself</li><li>Answer these 3 questions in your message:</li><li>Are you currently in Dubai and able to work DIP 2, Mon&ndash;Sat 9am&ndash;6pm?</li><li>What relevant experience do you have (workshop/dealership/car rental/claims/parts)?</li><li>Write your WhatsApp reply to this customer: &ldquo;Hi, need PPF price for G63&rdquo;</li></ul>Thank you..Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Do you have automotive workshop / dealership / service reception experience (Yes / Similar / No)</li><li>Can work Mon - Sat 9am - 6pm (Yes/No)</li><li>WhatsApp Business experience? (Yes / Basic / No)</li><li>Google Sheets comfortable? (Yes / No)</li><li>Based in Dubai and can work in DIP 2? (Yes / No)</li><li>Expected salary (AED)?</li></ul>

Automotive Service Booking Coordinator (Calls + WhatsApp) – Royal Cars (DIP 2)

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Automotive Service Booking Coordinator (Calls + WhatsApp) – Royal Cars (DIP 2)