knowledge management content management lead [t500-19832] Jobs in Hyderabad

knowledge management content management lead [t500-19832]

network engineer [t500-21000] Jobs in Hyderabad

network engineer [t500-21000]

service experience manager [t500-19912] Jobs in Hyderabad

service experience manager [t500-19912]

service experience manager t500 19912

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Service Experience Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world
 
 .
 
 
 
 At McDonald&rsquo;s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Service Experience Manager within the Enterprise Service Management (ESM) team will play a key role in shaping the future of service delivery across the enterprise. In this role, they will help design how employees, franchisees, and suppliers interact with digital service channels &ndash; ensuring every experience is intuitive, consistent and seamless. They will work together with the Service Experience Lead and functional teams to bring user-centered design to life &ndash; translating insights into actionable designs, driving alignment across journeys and touchpoints, and ensuring service experiences not only meet business needs but exceed user expectations. They will support the activation and governance of service experience practices, including journey mapping, persona development, and multi-channel experience design, helping to embed experience excellence at the heart of every service interaction.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Execute the service experience design framework across digital employee touchpoints (e.g., ServiceNow), applying defined methods and standards to support seamless and user-centered interactions
 </li>
 <li>
 Socialize service experience standards with cross-functional teams and ensure consistent application across all service initiatives
 </li>
 <li>
 Conduct user journey mapping, persona research, and touchpoint analysis to enhance understanding of user needs and drive experience improvements across service channels
 </li>
 <li>
 Support the roll-out and maintenance of a unified service channel strategy, including chat, voice, self-service, and case/incident management; monitor alignment with the enterprise tiered support model to ensure a cohesive user experience
 </li>
 <li>
 Analyze routing and shift-left performance, including request volumes, categorization accuracy, self-service performance, deflection trends; support the deployment and use of AI tools (e.g., NowAssist) to improve resolution speed
 </li>
 <li>
 Monitor and report on service experience KPIs (e.g., CSAT, NPS, XLA, CES) and support measurement consistency across service organizations
 </li>
 <li>
 Analyze service adoption, consumption trends, and user behavior across channels (portal, mobile, chatbot, live agent, phone, helpdesk); translate data into actionable insights for experience improvements and operational efficiencies
 </li>
 <li>
 Perform quality control reviews across service touchpoints to identify design inconsistencies or deviations, and assist in implementing corrective actions that preserve experience integrity
 </li>
 <li>
 Manage intake of enhancement requests to the experience platform and partner with Product Owner and Tech EPP ESM (Platform Owner) to help shape solution requirements, define functional use cases, and translate business needs into scalable platform capabilities
 </li>
 <li>
 Assist in the development of communications, training, and enablement materials related to service experience initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience supporting or driving strategy and planning within large, complex organizations, with demonstrated impact on service delivery, operational efficiency, or experience transformation
 </li>
 <li>
 Experience with enterprise service platforms such as ServiceNow or equivalent
 </li>
 <li>
 Experience in persona-based design, service journey mapping, and process simplification
 </li>
 <li>
 Comfortable navigating ambiguity and fast-evolving environments, with a proactive mindset and the ability to bring structure and clarity to complex challenges
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized and detail-oriented, with the ability to manage competing priorities and maintain high-quality output in a fast-paced and ambiguous environment
 </li>
 </ul>
 
 
 
 
 
 Additional information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national
 
 origin, age, disability status, medical
 
 condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Service Experience Manager [T500-19912]

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Hilton

<div>
 An Assistant Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.
 
 
 What will I be doing?
 
 
 As the Assistant Manager HR, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise team members in the HR office, ensuring the department&rsquo;s daily operation is running smoothly and team members adhere to set disciplines.
 </li>
 <li>
 Liaise with local government authorities regarding labor law, labor relations and arbitration cases.
 </li>
 <li>
 Prepare procedures released concerning labor contracts for team members.
 </li>
 <li>
 Develop and maintain the team member relations programs, including social and sports activities, service award programs, and employee counseling to increase team members&rsquo; satisfaction.
 </li>
 <li>
 Take charge of recruitment according to hotel business requirements and the manning situation.
 </li>
 <li>
 Handle the check in / out for team members.
 </li>
 <li>
 Supervise and check all records on sick leave, medical expenses, misconduct and the personnel action form.
 </li>
 <li>
 Supervise and support the HR team to manage the team member facilities.
 </li>
 <li>
 Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member restaurant and locker rooms.
 </li>
 <li>
 Supervise and support the HR team to maintain the smooth operations of Compensation &amp; Benefits.
 </li>
 <li>
 Strictly adhere to and ensure the security and confidentiality of the HR department.
 </li>
 <li>
 Assist Director of Human Resources in preparing and managing the department&rsquo;s budgets, monitor, analyze and report variations from the budget.
 </li>
 <li>
 Initiate any new and improved systems / procedures to be implemented to upgrade all personnel filing systems and records.
 </li>
 <li>
 Handle arbitration cases to protect the hotel&rsquo;s benefits.
 </li>
 <li>
 Handle team members&rsquo; complaints and communicate with other departments.
 </li>
 <li>
 Oversee HR audits and standardize HR operations.
 </li>
 <li>
 Build HR policies and procedures to increase the efficiency of the department.
 </li>
 <li>
 Build an environment of support with other departments.
 </li>
 <li>
 Carry out manning analyses, exit interviews and turnover analyses.
 </li>
 <li>
 Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 Conduct HR related market surveys to promptly adjust strategy.
 </li>
 <li>
 Handle foreigner work permits and visa application.
 </li>
 <li>
 Discipline team members.
 </li>
 <li>
 Assume the duty of the Director of HR during his / her absence.
 </li>
 <li>
 Adhere to the hotel&rsquo;s security and emergency policies and procedures.
 </li>
 <li>
 Ensure that all team members have a complete understanding of and adhere to the hotel&rsquo;s team member rules and regulations.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Assistant Manager Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in Human Resources
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication and people skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of hospitality
 </li>
 <li>
 IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Hyderabad Genome Valley Resort and Spa
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Assistant Manager Human Resources

GMR Group

<div>
 
 Job Purpose
 
 
 
 Effectively drives the organization&rsquo;s customer focused approach through effective communication to customers responses received on ORM / social media platforms and monitor and improve the sentiments conversion through planned strategies. Conversion of negative sentiments to positive and strategies with the ORM agency, benchmarking with peer airports , good practices adopted by global airports to handle their ORM.
 
 
 
 
 ORGANISATION CHART
 
 
 
 
 Head &ndash; ASQ &amp; Process Excellence --&gt; Associate Manager - ORM
 
 
 
 Responsibilities
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Key Account manager for handling ORM agency.
 </li>
 <li>
 Monitor the entire ORM sentiments received through various channels and ensure a fast and correct response.
 </li>
 <li>
 Coordinate with various stakeholders (Internal/External) to obtain credible inputs and respond to passenger feedback/queries accordingly.
 </li>
 <li>
 Prepare shift roster for the SM Executives and monitor adherence to the roster. Approval of any new candidate for SM Executive before boarding.
 </li>
 <li>
 Ensure SLA monitoring and as Key account manager for an appointed ORM agency.
 </li>
 <li>
 Monthly Meetings with the senior team of the ORM agency for performance review.
 </li>
 <li>
 Adherence to FRT KPI
 </li>
 <li>
 Feedback closure TAT
 </li>
 <li>
 Roster Adherence
 </li>
 <li>
 Recruitment process
 </li>
 <li>
 SLA monitoring
 </li>
 <li>
 Conduct response quality audit on the responses posted by ORM across various channels and share inputs for improvement.
 </li>
 <li>
 Handhold/ train the ORM/ on any process changes and response strategy
 </li>
 <li>
 Convert Negative Sentiment to Positive Sentiment by effective engagement and on-ground coordination through planned strategies.
 </li>
 <li>
 Prepare shift report and escalate any high influencer tweets/feedback to the relevant departments.
 </li>
 <li>
 Keep track of all the conversations, brief on the repetitive negative sentiments follow the escalation matrix in time to ensure brand reputation.
 </li>
 <li>
 No. of Quality Audits conducted
 </li>
 <li>
 Sentiment Conversions / sentiment Score
 </li>
 <li>
 No. of escalated cases
 </li>
 <li>
 Weekly updates on CEO focus areas with respect to ORM performance
 </li>
 <li>
 Weekly review of Response Playbook (curated response database)-in-line with the latest process changes /improvements
 </li>
 <li>
 Monthly &amp; weekly reports
 </li>
 <li>
 Playbook should be up to date
 </li>
 <li>
 Work in close coordination with Corp. Communication team and seek input on any branding related posts/ promotional posts for response management.
 </li>
 <li>
 As per Corp Com plan
 
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 
 
 EXTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Work with various regulatory agencies such as CISF, BOI, Customs on sentiments received on SMs which are negative and repetitive in nature.
 
 
 
 </li>
 </ul>
 
 
 INTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Internal departments of GHIAL
 </li>
 <li>
 Corp Comm for External Communication
 </li>
 <li>
 CEO Office for Periodic Updates Escalation of Tickets to respective process owners and seek approval on responses wherever applicable. Collaborate with all the process owners to achieve the right response within the time limits.
 </li>
 <li>
 Understanding the needs of different stakeholders and communicating with them appropriately.
 </li>
 <li>
 Work with process owners to bring about the improvement in passenger experience
 
 
 
 </li>
 </ul>
 
 
 FINANCIAL DIMENSIONS
 
 
 
 
 <ul>
 <li>
 Operate within OPEX &amp; CAPEX Budget
 
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Responsible for handling appointed agencies&rsquo; ORM/SM Executives (4 to 5 nos.) and scalable as per requirement.
 </li>
 <li>
 Training /familiarization of the ORM staff on various processes at passenger touch point for effective understanding the operations while responding to the sentiments.
 
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Graduate &amp; Post-Graduation in Mass communication / Social Media management
 </li>
 <li>
 Certification in ORM/ Digital marketing
 
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8 to 10 years of relevant experience in handling ORM/SM handles of reputed brands (Airports, Airlines, Travel agencies, service industry etc.)
 </li>
 <li>
 Minimum 6 years&rsquo; experience in Aviation/Airport Sector
 </li>
 <li>
 Exposure to IMS and Lean Working
 </li>
 <li>
 Hands On Exposure in Training Domain
 
 
 
 </li>
 </ul>
 
 Skillset For Survey Management And Passenger Experience Research
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Performance Monitoring and Reporting (Practitioner)
 </li>
 <li>
 Customer Experience (CX) Optimization (Proficient)
 </li>
 <li>
 Analytics and Insights (Practitioner)
 </li>
 <li>
 Customer Relationship Management Systems (Proficient)
 </li>
 <li>
 Process and Service Excellence (Practitioner)
 </li>
 </ul>
</div>

Associate Manager - QSD - 14320

Kotak Mahindra Bank

<div>
 
 
 Company Name: -
 
 Kotak Mahindra Bank (It's Direct on roll)
 
 
 
 Profile: -
 
 Virtual Relationship Manager
 
 
 
 Location:
 
 -Hyderabad
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 1.Manage and grow a portfolio of customers through regular virtual interaction on calls.
 
 
 
 
 
 2.Understand customer banking needs and recommend suitable Kotak products such as savings accounts, investments, insurance, loans, and digital solutions.
 
 
 
 
 
 3.Ensure high standards of customer service, relationship deepening, and cross-selling.
 
 
 
 
 
 4.Achieve monthly sales and revenue targets while maintaining compliance and quality parameters.
 
 
 
 
 
 5.Provide quick resolution to customer queries and ensure seamless digital banking experience.
 
 
 
 
 
 6.Work closely with internal teams to ensure smooth customer onboarding and issue resolution.
 
 
 
 
 
 
 How to Apply:
 
 
 
 To schedule an interview, please send your CV via WhatsApp to
 
 HR Sayali: 9158043197
 
 
</div>

Virtual Relationship Manager

Randstad Enterprise

<div>
 
 
 Job Title
 
 : Manager - Source &amp; Screen (US Staffing)
 
 
 
 Location
 
 : Hyderabad
 
 
 
 Shift
 
 : 5:30 pm to 2:30 am IST (Night Shift)
 
 
 
 
 
 
 About Randstad Enterprise
 
 
 
 As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions &mdash; delivered by Randstad Advisory,
 
 
 Randstad Sourceright and Randstad RiseSmart &mdash; help companies build skilled and agile workforces that move their businesses forward.
 
 
 
 
 
 Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.
 
 
 ● Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
 
 
 ● We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
 
 
 ● We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
 
 
 ● We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.
 
 
 
 
 
 
 About team
 
 
 
 ● As a Manager - Source &amp; Screen, you will drive programs and processes to attract, hire, and develop top talent.
 
 
 ● You will directly manage, coach, and develop team members, providing day-to-day supervision.
 
 
 ● You will oversee team performance in a matrix environment to ensure client requirements and team/individual KPIs are met.
 
 
 ● Develop and maintain positive relationships with onsite partners and stakeholders, ensuring an excellent experience.
 
 
 
 
 
 
 Purpose of the job
 
 
 
 As a Manager within Randstad Enterprise, you're at the forefront of acquisition, and stakeholder management. Your role is pivotal in delivering strategic value to our clients by providing expert guidance and insights into talent strategies. To lead a team of Sourcers and Screeners in attracting, hiring, and developing top talent, while ensuring client requirements and team/individual KPIs are met.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 ● Achieve team/unit productivity and quality goals.
 
 
 ● Manage a team of 15 to 20 resources.
 
 
 ● Shadow new hires through at least 2 full recruiting cycles and provide additional support as needed.
 
 
 ● Set daily production goals and expectations, and conduct brief huddles (3-5 minutes) to prepare for the day.
 
 
 ● Balance workload effectively.
 
 
 ● Conduct weekly one-on-one meetings (1-2 recruiters/day) with MOM documentation.
 
 
 
 
 
 ● Address challenges to help the team achieve their goals.
 
 
 ● Follow up on submissions with the account team and with each individual on post-interview updates and pending offers.
 
 
 ● Act as a liaison between the Sourcing Manager and your team, handling all activities, feedback, and outcomes.
 
 
 &cir; Train and mentor team members to achieve individual and team goals.
 
 
 &cir; Celebrate individual successes.
 
 
 &cir; Send daily/weekly/monthly reports and dashboards to internal and onshore teams.
 
 
 
 
 
 
 Competencies
 
 
 
 ● Leadership and Management: Ability to directly manage, coach, and develop team members, providing day-to-day supervision and ensuring team and individual KPIs are met.
 
 
 ● Talent Acquisition Expertise: Strong understanding of recruitment processes, including sourcing, screening, and attracting top talent. Ability to drive programs and processes to achieve hiring goals.
 
 
 ● Performance Management: Capability to oversee team performance in a matrix environment, ensuring client requirements are met and team members are performing effectively.
 
 
 ● Relationship Building: Skill in developing and maintaining positive relationships with onsite partners and stakeholders, ensuring a positive experience for all involved.
 
 
 ● Communication and Collaboration: Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and functions.
 
 
 ● Problem-Solving and Decision Making: Ability to analyze situations, identify problems, and make sound decisions to achieve desired outcomes.
 
 
 ● Client Focus: Strong focus on meeting client needs and expectations, ensuring a high level of service and satisfaction.
 
 
 ● Adaptability and Flexibility: Ability to adapt to changing priorities and demands, and to work effectively in a fast-paced environment.
 
 
 
 
 
 
 Job Requirements
 
 
 
 
 Experience required
 
 
 
 ● 8-10 years of US staffing experience.
 
 
 ● Proven track record of developing and executing impactful sourcing strategies.
 
 
 ● At least 2 years of experience managing a team of 20 members with excellent stakeholder management.
 
 
 ● Attention to detail, excellent communication, presentation, and customer service skills.
 
 
 ● Ability to make data-driven decisions.
 
 
 ● Strong global stakeholder management skills; experience with US stakeholders is an advantage.
 
 
 ● Bachelor&rsquo;s degree preferred.
 
</div>

Strategic Sourcing Manager

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 ABOUT AIR INDIA SATS AIRPORT SERVICES PRIVATE LIMITED
 
 
 
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 Manager &ndash; Human Resources (HRBP)
 
 
 
 
 
 
 Location: Hyderabad
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Manager &ndash; HR Operations (HRBP) supports airport operational teams by executing HR strategies, managing core HR processes, and ensuring compliance with labor laws and aviation standards. This role bridges HR and business operations to drive employee engagement, performance, and operational efficiency
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 1. Strategic HR Business Partnering
 
 
 <ul>
 <li>
 Collaborate with business leaders to understand operational priorities and align HR strategies accordingly.
 </li>
 <li>
 Drive workforce planning, succession planning, and organizational design initiatives.
 </li>
 <li>
 Support change management and cultural transformation programs.
 </li>
 </ul>
 
 
 2. Talent Acquisition &amp; Onboarding
 
 
 <ul>
 <li>
 Oversee onboarding programs to ensure smooth integration and positive employee experience.
 </li>
 </ul>
 
 
 3. Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Act as a trusted advisor for employee concerns, ensuring timely resolution and adherence to policies.
 </li>
 <li>
 Design and implement engagement initiatives, feedback mechanisms, and recognition programs.
 </li>
 <li>
 Promote Diversity, Equity &amp; Inclusion (DEI) across all levels.
 </li>
 </ul>
 
 
 4. Performance &amp; Development
 
 
 <ul>
 <li>
 Facilitate performance management cycles, ensuring quality feedback and development planning.
 </li>
 <li>
 Coach managers on effective people leadership and conflict resolution.
 </li>
 <li>
 Identify training needs and coordinate learning interventions for skill enhancement.
 </li>
 </ul>
 
 
 5. HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Ensure accurate execution of HR processes including payroll inputs, attendance, and benefits administration.
 </li>
 <li>
 Maintain compliance with labor laws, airport regulations, and internal policies.
 </li>
 <li>
 Drive process improvements and digital HR initiatives for operational efficiency.
 </li>
 </ul>
 
 
 6. Data Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Monitor HR metrics such as attrition, absenteeism, and engagement scores.
 </li>
 <li>
 Provide insights through trend analysis and predictive analytics to support decision-making.
 </li>
 <li>
 Prepare reports for leadership reviews and audits.
 </li>
 </ul>
 
 
 7. Employee Experience &amp; Retention
 
 
 <ul>
 <li>
 Develop strategies to improve retention and career progression for operational staff.
 </li>
 <li>
 Implement well-being programs and initiatives to enhance employee satisfaction.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 
 6&ndash;8 years
 
 in Human Resources, with exposure to multiple HR functions (Talent Acquisition, Employee Relations, Performance Management, HR Operations).
 </li>
 <li>
 At least
 
 3 years in an HR Business Partnering role
 
 , preferably in a multi-location or large-scale operational environment.
 </li>
 <li>
 Familiarity with HRIS systems and labor law compliance.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Problem-solving and conflict resolution abilities.
 </li>
 <li>
 Attention to detail and process orientation.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
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Manager – Human Resources (HRBP)

Explore 242+ Service experience manager t500 19912 in Hyderabad this December. Find roles across top companies and apply now to boost your career.