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service manager

Arwani Trading

Service Manager &ndash; Industrial Equipment (UAE)We are looking for an experienced Service Manager to lead our service center operations across the UAE. The ideal candidate is a hands-on leader with strong technical expertise and the ability to manage a multicultural team while ensuring high service quality.Key Responsibilities<ul><li>Oversee diagnostics, repair, and maintenance of air compressors, generators, welding machines, car lifts, and related equipment.</li><li>Handle escalated customer issues and communicate clearly on timelines and costs.</li><li>Supervise onsite installations of car lifts, air compressors, and paint booths.</li><li>Manage spare parts availability and coordinate with procurement.</li><li>Maintain service records, monthly KPIs, and warranty claim reports.</li><li>Identify training needs and ensure compliance with UAE safety standards.</li><li>Suggest workflow or process improvements to enhance service efficiency.</li></ul>Requirements<ul><li>BE in Electrical or Mechanical Engineering (preferred).</li><li>5&ndash;10 years&rsquo; experience managing a service center in the UAE.</li><li>Strong technical and leadership skills.</li><li>Multilingual (English &amp; Arabic preferred).</li><li>Valid UAE Driving License.</li></ul>Job Type: Full-timeLicense/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Service Manager

Elite Group Holding

<div>
 
 The Service Manager is responsible for overseeing the entire service department of the dealership. They manage a team of technicians, service advisors, and support staff, ensuring efficient operations, exceptional customer service, and high-quality vehicle repairs and maintenance. The Service Manager is also responsible for maintaining a safe working environment, ensuring compliance with industry standards, and meeting or exceeding service department goals.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 1. Team Management:
 
 
 &bull; Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
 
 
 &bull; Assign tasks and projects to team members, considering their skills and expertise.
 
 
 &bull; Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
 
 
 &bull; Conduct regular performance evaluations and provide constructive feedback to team members.
 
 
 &bull; Foster teamwork and maintain a positive work environment within the service department.
 
 
 2. Customer Service:
 
 
 &bull; Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
 
 
 &bull; Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
 
 
 &bull; Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
 
 
 &bull; Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
 
 
 3. Operational Efficiency:
 
 
 &bull; Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
 
 
 &bull; Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
 
 
 &bull; Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
 
 
 &bull; Implement and improve processes to enhance overall service department efficiency.
 
 
 4. Quality Control:
 
 
 &bull; Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
 
 
 &bull; Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
 
 
 &bull; Address and resolve any issues related to the quality of repairs and services promptly.
 
 
 5. Financial Management:
 
 
 &bull; Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
 
 
 &bull; Prepare and manage budgets, forecasts, and financial reports for the service department.
 
 
 &bull; Implement strategies to increase service department revenue, such as upselling additional services and service packages.
 
 
 6. Safety and Compliance:
 
 
 &bull; Enforce safety protocols and guidelines to create a secure working environment for the team.
 
 
 &bull; Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
 
 
 &bull; Stay updated with industry regulations, safety standards, and best practices, implementing them within the service department.
 
 
 7. Administrative Tasks:
 
 
 &bull; Maintain accurate records of vehicle repairs, parts used, labor hours, and customer interactions for each service job.
 
 
 &bull; Prepare reports for dealership management, detailing key performance metrics, challenges, and proposed solutions within the service department.
 
 
 &bull; Manage administrative tasks, including scheduling, payroll, and other paperwork related to the service department.
 
 
 8. Continuous Improvement:
 
 
 &bull; Identify opportunities for process improvements and cost efficiencies within the service department.
 
 
 &bull; Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
 
 
 &bull; Stay informed about advancements in automotive technology and service methods, incorporating relevant changes into the service department operations.
 
</div>

CDHorizon United Arab Emirates

<div>
 
 
 Position Summary
 
 
 
 The Service Manager is a strategic leadership role responsible for overseeing the end-to-end service operations for our high-rise equipment and Aerial Work Platform (AWP) fleet. This individual will build, develop, and manage a high-performance service team while designing and implementing standardized systems to ensure operational excellence, equipment reliability, and exceptional customer engagement. The successful candidate will be a hands-on leader with deep technical expertise and a proven ability to drive continuous improvement in a dynamic environment.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Manage, mentor, and develop the high-rise equipment service team.
 </li>
 <li>
 Lead talent acquisition, onboarding, training, and performance management to foster an efficient, collaborative, and skilled workforce.
 </li>
 <li>
 Design, implement, and continuously refine a comprehensive, standardized service framework.
 </li>
 <li>
 Establish clear end-to-end protocols for service response, preventive &amp; corrective maintenance, and customer communication to maximize service quality and customer satisfaction metrics.
 </li>
 <li>
 Provide expert oversight of the full lifecycle maintenance management for high-rise equipment and AWPs.
 </li>
 <li>
 Leverage deep technical knowledge of AWP technology and mainstream equipment brands to optimize maintenance strategies, advocate for facility and tooling improvements, and ensure maximum equipment uptime and operational safety.
 </li>
 <li>
 Develop and maintain a robust technical training and certification program.
 </li>
 <li>
 Utilize internal and external resources to enhance the team's competencies, ensure compliance with industry standards, and build a sustainable pipeline of qualified technicians.
 </li>
 <li>
 Act as a key partner in brand enhancement initiatives.
 </li>
 <li>
 Coordinate the logistics, transportation, and appearance standardization of equipment to support a premium brand image.
 </li>
 <li>
 Collaborate with business development teams to ensure service operations effectively support regional growth and expansion objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Minimum of 8+ years of progressive experience in service management, specifically within the high-rise equipment or Aerial Work Platform (AWP) industry.
 </li>
 <li>
 Must possess in-depth knowledge of AWP technology, including the structural and maintenance principles of mainstream equipment brands.
 </li>
 <li>
 Demonstrated expertise in establishing core service modules, including maintenance systems, spare parts supply chain/logistics, and customer service operations.
 </li>
 <li>
 Proven ability in problem-solving, process optimization, and cross-functional resource coordination.
 </li>
 <li>
 Strong cross-cultural team management capabilities with a successful track record in local talent development and building cohesive, high-performing teams.
 </li>
 <li>
 Ability to rapidly institute and enforce standardized workflows in a new or evolving operation.
 </li>
 <li>
 Familiarity with relevant industry training, certification, and licensing schemes.
 </li>
 <li>
 Prior experience in developing training schedule or managing qualification processes is a significant advantage.
 </li>
 <li>
 Prior work experience in the UAE or the wider GCC region is highly preferred.
 </li>
 <li>
 Full professional fluency in English, with the ability to conduct all business communications, training, and documentation effectively.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 A competitive compensation and benefits package, the opportunity to shape a critical service function within a growing organization, and a professional environment committed to innovation and quality.
 
</div>

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 
 Job Summary
 
 
 
 On behalf of Huawei, a world-renowned it and communications company, We are looking for an experienced Spare Parts Service Manager to lead Huawei spare parts operations for the UAE and surrounding region. You will own the end to end spare parts lifecycle, planning, delivery, cost optimization, inventory accuracy, subcontractor management, and major event support, while ensuring full alignment with Huawei&rsquo;s global spare parts processes and service standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as the country/representative office level owner for Huawei spare parts services across
 
 data communication, transmission, IT, access, and wireless
 
 products.
 </li>
 <li>
 Drive spare parts planning, forecasting, delivery, repair/scrapping, logistics, subcontractor management, and internal settlement.
 </li>
 <li>
 Lead the development and execution of spare parts support plans and service solutions for customer projects and major events.
 </li>
 <li>
 Organize and chair spare parts review meetings; coordinate closely with global spare parts delivery, supply chain, and logistics teams to meet committed SLAs.
 </li>
 <li>
 Monitor and optimize spare parts costs, inventory levels, and availability to achieve target KPIs.
 </li>
 <li>
 Ensure 100% consistency between physical stock and system records, especially after major events or large scale maintenance activities.
 </li>
 <li>
 Provide guidance and training to local teams on Huawei spare parts processes and tools.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Supply Chain, Logistics, or a related technical field.
 </li>
 <li>
 Solid technical understanding of
 
 Huawei product hardware
 
 (data com, transmission, IT/storage, access, wireless).
 </li>
 <li>
 Minimum
 
 5 years
 
 of hands on experience in
 
 spare parts management / administration
 
 at country or representative office level (previous roles such as Spare Parts Manager, Spare Parts Administrator, or Supply Chain Specialist).
 </li>
 <li>
 Deep familiarity with
 
 Huawei spare parts management processes, tools, and service solutions
 
 .
 </li>
 <li>
 Proven ability to coordinate with global delivery and supply chain teams to meet strict delivery timelines.
 </li>
 <li>
 Strong cost-control mindset and experience optimizing spare parts inventory and repair/scrapping cycles.
 </li>
 <li>
 Excellent communication and stakeholder management skills in English (written and verbal).
 </li>
 <li>
 Currently based in the UAE
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Previous experience supporting major events (network rollouts, VIP visits, large maintenance windows).
 </li>
 <li>
 Knowledge of Huawei spare parts systems (eSpare, iSPM, etc.).
 </li>
 <li>
 Arabic language is a plus.
 </li>
 </ul>
 
 
</div>

Spare Parts Service Manager

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

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Spare Parts Service Manager

Customer Service Manager, Dubai & Sharjah