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service advisor

service manager

Top Notch Consultancy

<div>
 Our client, a leading luxury automotive brand, is seeking an experienced
 
 Service Manager
 
 to join their team in
 
 Doha, Qatar
 
 . The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through exceptional service and care.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage all service operations to ensure adherence to quality and customer satisfaction standards.
 </li>
 <li>
 Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
 </li>
 <li>
 Maximize aftersales opportunities, ensuring growth in parts and accessory sales to meet or exceed revenue targets.
 </li>
 <li>
 Lead and develop a cross-functional team, enhancing expertise through regular training and mentoring.
 </li>
 <li>
 Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
 </li>
 <li>
 Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
 </li>
 <li>
 Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
 </li>
 <li>
 Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration, Mechanical Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in customer service management within the automotive industry.
 </li>
 <li>
 Proven track record in aftersales service management and sales optimization.
 </li>
 <li>
 Strong leadership and team management skills with the ability to motivate and develop staff.
 </li>
 <li>
 Excellent communication and interpersonal skills, capable of building rapport with customers and team members.
 </li>
 <li>
 Analytical mindset with the ability to interpret data and make informed decisions.
 </li>
 <li>
 Familiarity with dealership management systems and CRM software is an advantage.
 </li>
 <li>
 Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.
 </li>
 <li>
 Proficiency in English and Arabic is a must.
 
 </li>
 </ul>
</div>

Service Manager

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated Service Manager to oversee our strategic corporate and government accounts, ensuring exceptional service delivery and assurance. This pivotal role involves managing the full lifecycle of installation projects for fixed, mobile, and ICT services, while also coordinating scheduled outages and leading coverage improvement initiatives. As the primary technical liaison, you will handle client escalations, provide strategic guidance during decision-making, and conduct regular service reviews to maintain strong client relationships. Your responsibilities will include ensuring SLA adherence, proactively resolving faults, and identifying upsell opportunities. The ideal candidate will be adept at crafting client reports, managing MPLS and voice services, and fostering seamless communication between clients and internal teams. You will drive continual service improvement and ensure profitability through cost-effective solutions. This position requires advanced problem-solving skills and a professional demeanor to uphold our company's reputation.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Computer Science, Electronics, or Telecommunications.
 
 
 &rtrif; Minimum of 6 years in service delivery or service management within the telecom sector.
 
 
 &rtrif; Mandatory ITIL V3 Expert/Intermediate or ITIL V4 equivalent certification.
 
 
 &rtrif; Mandatory and current CCNP Certification or higher.
 
 
 &rtrif; Demonstrated experience leading continual service improvement (CSI) initiatives in large enterprises.
 
 
 &rtrif; Proficiency with MS Project, Visio, and Business Process Management (BPM) tools.
 
 
 &rtrif; Expertise with OSS/BSS applications relevant to service delivery.
 
 
 &rtrif; Strong knowledge of telecom and ICT products including MPLS, voice, security, and managed infrastructure.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience managing services for corporate and government clientele.
 
 
 &rtrif; Advanced understanding of supply chain and procurement processes.
 
 
 &rtrif; Proven ability in project management and overseeing complex installations.
 
 
 &rtrif; Excellent client engagement and strategic account management skills.
 
 
 &rtrif; Experience in identifying and developing upsell opportunities within existing accounts.
 
</div>

Capstone Property

The Customer Service Manager acts as the single point of contact for a portfolio, ensuring a smooth, consistent, and professional service experience. The role focuses on client communication, issue resolution, coordination of requests across internal teams, and maintaining high satisfaction levels.Key Responsibilities&middot; Serve as the dedicated contact for assigned clients.&middot; Manage inquiries, requests, and concerns with timely follow-up.&middot; Coordinate client needs internally and ensure proper execution.&middot; Provide regular updates and maintain accurate client records.&middot; Handle issue resolution and escalate when needed.&middot; Support client retention through proactive communication.Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Real Estate, Hospitality, or related field.</li><li>3&ndash;5 years&rsquo; customer service experience, including 2+ years in a supervisory/managerial role.</li><li>Experience in CRM and Salesforce systems is required.</li><li>Real estate industry experience is an advantage.</li><li>Strong communication, problem-solving, and leadership skills.</li><li>Professional, reliable, and client-focused</li></ul>Key Competencies<ul><li>Customer Focus</li><li>Team Leadership</li><li>Conflict Resolution</li><li>CRM &amp; Salesforce Proficiency</li><li>Process Improvement</li><li>Time Management</li></ul>Job Types: Full-time, Permanent

Customer Service Manager

Hilton

<div>Guest Relations Manager
As Guest Relations Manager, you will supervise the Personal Concierge Team and set the department goals, manage the needs of VIP and regular Guests and inform other Team Members of VIP and all guests needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise daily Personal Concierge operations.</li><li>
Set Departmental objectives, work schedules, budgets, policies, and procedures.</li><li>
Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork.</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as a good knowledge of the local area.</li><li>
Meet, greet, and direct Guests who enter the lobby area.</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer, ensuring they feel comfortable and can ask advice or information from Guest Relations.</li><li>
Manage, record, and resolve promptly Guest or customer complaints.</li><li>
Ensure a very high level of customer service is constantly maintained for Reception and the Lobby area.</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest.
</li><li>Maintain good communication and work relationships in all hotel areas.</li><li>
Maintain staffing levels to meet business demands.</li><li>
Attend all Reception meetings.</li><li>
Comply with hotel security, fire regulations and all health and safety legislation.</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems.</li><li>
Assist with other departments, as necessary.</li></ul>
What are we looking for? 
The Guest Relations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous managerial experience in a customer service function</li><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a customer service function or a similar role</li><li>
A passion for delivering an exceptional level of Guest service</li><li>
High level of IT proficiency</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

World of Hospitality

As the Restaurant Manager, you will oversee daily restaurant operations, lead and motivate the team, ensure service standards are consistently met, handle customer relations, and support overall operational success. Strong leadership, communication skills, and a passion for delivering outstanding service are essential.Job Type: Full-time

Restaurant Manager

Marriott International

<div>Additional Information 
Job Number25195183 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Marsa Arabia Island The Pearl Qatar, The Pearl Island, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">RESTAURANT MANAGER</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose:
As the Restaurant Manager, you will be responsible for overseeing all aspects of daily operations to ensure the highest standards of quality, service, and guest satisfaction. You will lead by example, inspire excellence in your team, and foster a positive and collaborative work environment. Additionally, you will play a key role in driving revenue growth, managing costs, and maintaining strong relationships with customers and suppliers.
Responsibilities:<ul><li>
Lead, mentor, and motivate the front-of-house and back-of-house teams to deliver exceptional service and uphold company standards.</li><li>
Oversee daily operations, including staff scheduling, inventory management, and quality control.</li><li>
Monitor financial performance, analyze sales data, and implement strategies to achieve revenue targets and maximize profitability.</li><li>
Maintain a strong presence on the floor, engaging with guests to ensure their satisfaction and address any concerns in a timely and professional manner.</li><li>
Foster a culture of continuous improvement, implementing training programs and operational enhancements to elevate the guest experience and streamline workflows.</li><li>
Ensure compliance with health, safety, and sanitation standards, as well as all applicable laws and regulations.</li></ul> 
Qualifications &amp; Competencies:<ul><li>
Proven experience in restaurant management, with a track record of success in a high-volume, upscale dining environment.</li><li>
Exceptional leadership skills, with the ability to inspire and motivate a diverse team.</li><li>
Strong business acumen, with the ability to analyze financial data, develop budgets, and make data-driven decisions.</li><li>
Excellent communication and interpersonal skills, with the ability to build rapport with guests, staff, and suppliers.</li><li>
Solid understanding of food and beverage operations, including inventory management, cost control, and menu development.</li><li>
Knowledge of local health and safety regulations preferred.</li><li>
Bachelor&rsquo;s degree in hospitality management or a related field is a plus</li></ul>
What&rsquo;s In It for you?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality. 
Apply today and join us as a Restaurant Manager! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

RESTAURANT MANAGER

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RESTAURANT MANAGER